ibis Reading Centre

I stayed for 4 nights and from the 1st day I had to go down to the reception to get my room keycard reloaded as it stopped working. I was told at reception that it was probably due to me having my keycard too close to my mobile phone! I told her that my mobile was in my front left pocket and my keycard in my back right pocket so it couldn’t be that. So basically the receptionist was blaming me for the keycard not working. This then happened again on every day of my stay. Each time the receptionists came out with the same reason! This tells me that this excuse is scripted and that they frequently have guests who need their keycards reloaded. Here’s an idea - get a better keycard that actually works!! My 2nd complaint is about the lifts. When I arrived only one lift was working! There was a queue for the lift and when the lift arrived it was full of the cleaning staff with their bedding trollies! It took about 10–15 mins to actually get from reception to my room! Again during the next 4 days it was a nightmare waiting for a lift that wasn’t full of cleaning staff or guests trying to get back down to reception or breakfast. When I asked one of the staff how long the broken lift had been out of order I was told just over 2 weeks! So Ibis don’t really care about the guests or are totally oblivious to good customer care! If they were then the broken lift would be a very high priority!

One night clean & comfortable simple hotel

Simple, cheap and clean in a great central location. Staff were lovely. Bed wasn't the comfiest, one of the lifts was out of service making the wait quite long. The shower bracket was broken, but it worked as long as you crouched.

It's good for being close to the trains and busses.

Very nice right in town

Overall the Reading Ibis was very well maintained though only one lift was in service - which in a 14 floor dwelling made for a slight inconvenience. That said, I was there on Sunday evening of a bank Holiday weekend, which could explain the lack of swift repair. This one issue is the only reason there was not a 5 star review for the 'Facilities'

Very good value for the cost. I thought the breakfast very good with lots of choice available. I also like that they can stamp your car parking ticket to reduce £16 for 24 hrs parking to £7. If I had one niggle, it would be that the sound travels between rooms but it didn't affect our sleep.

Only one lift working. Not good enough for the number of guests. One of the lamp shades was broken. Room was too warm. The aircon was not powerful enough to keep it cool.

Good

Very clean, city centre location big TV but limited TV channels, all the staff were great.

The hotel is in a shabby street in the town centre. The foyer of the hotel is drab and unprepossessing. The staff were friendly and helpful, the room was clean and the bed was comfortable but the hotel looks like it needs a total refurbishment. Don’t try to have the window open - we wanted fresh air and even on the 12th floor we could hear noise until 4am, and it was a Thursday night! Breakfast was just about acceptable for £12 but if I ever stayed again (and I doubt that), I’d go elsewhere for breakfast.

Very kind staff

Great staff at reception, accommodating and friendly, after a long delayed journey on a Bank Holiday Easter Sunday. Was able to retrieve quickly my online check-in and my two separate reservations for consecutive days. Visible improvements under the new management, with small but valuable ideas and consistency. Keep up the good job in this competitive market and the area.

Was what I needed.

The hotel was comfy and staff were friendly however there were 2 small issues that brought the score down. The first is that the TV stopped working an hour into our stay and the second is that there were issues with the air con which meant that the room was quite hot when sleeping.

Service and check in all good. Problems with door key card( did not work three times). Good location. Shower not consistent water temperature.

TV was not working- technician came & it was sorted after half an hour but I missed East enders. Again in the morning it was not working and the technician did not start till 8am and by that time I had to checkout to go to work.The bathroom wash basin was very dirty and the water cattle inside was not clean either, I had a sore throat the next day

Clean, quiet,, excellent value for money and great view from top floor

Well located with good facilities and helpful friendly staff

Very central location.