Capri by Fraser Frankfurt

I have stayed at Capri many times in the past and this time was disappointing. The hotel was experiencing a hot water issue in the day of my check in. After a long 13 hour travel day, all I wanted was a hot shower and bed. No one informed me that the hotel was having an issue with hot water and when it would be fixed. I get to my room and jump in the shower. To my surprise no hot water. I have to get out and run downstairs and ask reception about the issues. They bring out a piece of paper stating there would be no hot water for a period from 11:00-1:00. I quickly point out it’s now 2:00. They didn’t know how to respond. If I had been told in the beginning, it would not have been a problem and I would have waited to shower. The 2 night my key didn’t work. They had to program it again. During my whole stay a different persons name was on my TV , and I wasn’t sure if the person would suddenly show up to my room in the middle of the night. The parking ticket also didn’t work the second day even though I had prepaid for parking for my whole stay. Just a comedy of errors!

Yes

We really enjoyed the size of the room and the amenities in the room. The staff was very helpful and friendly. We will stay at Capri again when we are in Frankfurt Germany.

Great location, friendly staff, and very clean room.

Not sure if $22 euro breakfast worth it. I’d skip it. I wish AC could be adjusted to make the room a bit colder. Also, they should allow for room service not every 3 days but a bit more frequently or depending on individual situation. Other than that, it’s great.

The hotel is in a remote area of the city. It’s at good walk to access public transportation. We arrived on a Sunday and there were two young people at the Front Desk who were professionals - they seemed like interns. We asked for help using the A/C in our room, and the young man said it was complicated and he had no idea how to use it. The feeling in the hotel was empty and spooky. We checked out immediately and found a better place close to the center of town.

Always a lovely stay at the Capri!

We absolutely loved our stay here and the next time we visit Frankfurt, we will definitely stay here again. The staff were all incredibly friendly, especially Ivan. He answered all my questions and kindly gave recommendations of where to eat. Parking was underground and there were always spaces available. The room was huge, clean, and had a great kitchenette. I really appreciated the water pressure with the shower and how spacious the bathroom was. We liked having the large water carafe to fill with the filtered water from the laundry room. The TV was a bit finicky and would randomly shut off, but that was our only issue. There's a huge mall with a large food court 300m away so that was convenient. They only offer house keeping after night 3 which was fine with us. They gave us drink vouchers for being OK with that, which was not necessary, but so kind. I hghly recommend this hotel!

I was only in Frankfurt for one night so this hotel was a good option for something clean, fairly priced, and near local transport and shopping. There were a decent amount of restaurants nearby as well.

We had a great stay at Capri in Frankfurt! The rooms were spacious, clean, and very cozy. The location is perfect — close to the main train station and major sights. Everything felt well-kept and comfortable. Special thanks to Arina at the front desk — she was very helpful and kind. Highly recommend!

Everything was perfect during my stay. The room was spacious, the air conditioning worked flawlessly, and the team did a great job accommodating all my advance requests. The reception staff were consistently friendly and helpful, and the location is very convenient—just a short walk to the congress center. I will definitely stay here again. The only downside is the weekly room service, which I believe should be clearly highlighted at the time of booking. That said, they do provide fresh towels daily at the reception, which was appreciated.

Great location next to messe. Good restaurants in the area. Nice staff an complimentry drinks. Breakfast is good.

Excellent buffet, clean hotel near trains and services

An excellent modern hotel with great staff. Nice, spotlessly clean, large rooms with a kitchenette (where you can actually cook!), fast wifi, and a very responsive team. There is a good Gym and bar on the ground floor (Bar is closed on weekends though), and cafes and shops close by. Some English channels on TV may not work, but there was so much to do during my stay that this was not noticed much. Ms Parvati, in particular, at the front desk was excellent!!

Nice

Great stay

They made us feel very comfortable. Rooms were spacious and the beds were very comfortable. Breakfast was not included but was very good.

I stayed here with my work team to attend the 2025 Heimtextil convention at the Messe Frankfurt. It was walkable to the Messe and was a fantastic home base for an arduous week. The rooms and full kitchenettes were extremely comfortable and well-outfitted, down to a pan and utensils to use the stove range, and the security, onsite dining, and free laundry were also fabulous. The staff was absolutely amazing and so patient, informative, and proactive. It was also nice to be within walking distance of the Skyline shopping mall which had a grocery store in addition to good retail stores and restaurants/coffee shops. The one thing that was a little tricky was the distance from the subway system. The point was to be close to the Messe but in order to use the subway to get anywhere else in Frankfurt, it is at least a 10-15-minute walk, or a cab ride. Just something to be aware of if you plan on going anywhere else while in Frankfurt. But I loved staying at this Capri location and am happy to recommend it highly. I will miss the breakfast hashbrowns until I go back!

Property was very convenient to bus and rail.

Property and staff are excellent however, housekeeping doesn’t clean the rooms well