The hotel is located in good spot, utilities are amazing most of the staff speaks English and the Room has an international plug which is a big plus considering that the other premium hotels that I stayed in Makassar don't offer the same. As for the complaints the bathroom and toilet needs maintenance, there's stains on the walls, shower heads are moldy, pipes are leaking heavily. The toilet in the room I stayed is very small especially for tall guests like myself. The carpet in the bedroom has stains and even the headboard of the bed has questionable stains all over. Room was given an hour late because of "cleaning" but I think they need to do the cleaning more thoroughly. Location 4/5 (pretty far from airport) Hotel 4/5. Room amenities 4/5. Maintenance 2/5 (please fix the problems) Cleanliness 2/5. Hence my personal total rating will be 3.2.
The building is not sound proof, you can hear the water when they using bathroom from room above you, you can hear next door having conversation. For the 1st time in my life stay at the hotel charged you when you want to using their plate, bowl, spoon or fork. I request to change the blanket because is dirty, all the pillow sheet very old and dirty as well. Just unbelievable for hotel standard like Ibis group. Not recommended for people who had sensitif hearing like me.