Banana Inn And Spa Hotel Bandung

Hotels
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8,3
/10
Very Good
6.284 reviews

What Guests Say About Their Stay

Andi A. N.

9,4
/ 10
Enjoy our stay, food and room.. Front office and security staff very helpful.. Price is not too expensive, location very strategic..

Dio J.

9,4
/ 10
Perfect for getaways, spending time on weekends and so on. The staff are friendly, too.

Cindy P.

9,4
/ 10
The hotel is a pleasant and friendly service, the atmosphere is beautiful and the officers are always available to help. Starting from the receptionist to the room boy and security, all are professional and give the best.
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AHNAF A. H.

9,4
/ 10
Nice, comfortable place, good food, really perfect, strategic location.
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Merly A. M.

8,5
/ 10
Have stayed at this hotel several times, because of friendly prices, plus friendly staff typical of Sundanese people. always smile. From us down in the lobby to the room, smile and help always and if lazy everywhere. Stay the way even though only with flip flops. To the front of the hotel turn right, just choose snacks. The famous cute pancake until Sundanese food is really good. Will always come back to this hotel again.
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In the Area
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Jl setiabudhi 191 bandung 40153, 191, Setiabudi, Bandung, Jawa Barat, Indonesia, 40153

Main Facilities

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AC
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Banana Inn And Spa Hotel Bandung is located in area / city Setiabudi. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Banana Inn And Spa Hotel Bandung

Jl setiabudhi 191 bandung 40153, 191, Setiabudi, Bandung, Jawa Barat, Indonesia, 40153
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Lobby Banana Inn And Spa Hotel Bandung
Lobby 2 Banana Inn And Spa Hotel Bandung

Discover More About Banana Inn And Spa Hotel Bandung

Location


Banana Inn And Spa Hotel Bandung is located in area / city Setiabudi.

About Banana Inn And Spa Hotel Bandung

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Banana Inn And Spa Hotel Bandung exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Banana Inn And Spa Hotel Bandung is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Banana Inn And Spa Hotel Bandung.

All facilities in Banana Inn And Spa Hotel Bandung

Swimming Pool Banana Inn And Spa Hotel Bandung
Swimming Pool
Entertainment Facility Banana Inn And Spa Hotel Bandung
Entertainment Facility
Fitness Center Banana Inn And Spa Hotel Bandung
Fitness Center
Functional Hall Banana Inn And Spa Hotel Bandung
Functional Hall
Lobby Banana Inn And Spa Hotel Bandung
Lobby

In-room Facilities

  • Minibar
  • In-room safe
  • TV
  • Shower
  • Refrigerator
  • Hairdryer
  • Iron
  • Cable TV

Things to Do

  • Fitness center
  • Spa
  • Massage
  • Sauna
  • Outdoor pool
  • Hot tub

Public Facilities

  • WiFi in public area
  • Parking
  • Elevator
  • Safety deposit box
  • Room service
  • Restaurant

Food and Drinks

  • Cafe
  • Breakfast
  • Set menu lunch
  • Bar
  • Set menu dinner

General

  • Smoking area
  • AC
  • Clothes dryer
  • Banquet

Hotel Services

  • Newspaper in lobby
  • Concierge
  • Laundry service
  • 24-hour Receptionist

Business Facilities

  • Meeting facilities
  • Business center
  • Conference room

Transportation

  • Airport transfer
  • Car rental

Accessibilty

  • Accessible bathroom
  • Wheelchair accessible

Nearby Facilities

  • Shops

Sports and Recreations

  • Fitness center

Kids and Pets

  • Babysitting

Connectivity

  • Internet point

Accommodation Policy & General Information in Banana Inn And Spa Hotel Bandung

Check-in/Check-out Time

Check-in:
From 08:00
Check-out:
Before 06:00

Contact Accommodation Before Arrival

Guests should contact hotel 1 day(s) prior to arrival

Deposit

Deposit 0 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 08:00 - to 06:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Banana Inn And Spa Hotel Bandung
92
Number of floors in Banana Inn And Spa Hotel Bandung
5
Another facilities in Banana Inn And Spa Hotel Bandung
Minibar, In-room safe, TV, Shower, Refrigerator

Frequently asked question in Banana Inn And Spa Hotel Bandung

What are available facilities at Banana Inn And Spa Hotel Bandung?
There are top facilites at Banana Inn And Spa Hotel Bandung such as AC, Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Banana Inn And Spa Hotel Bandung?
The standard check-in time at Banana Inn And Spa Hotel Bandung is starting from From 08:00 while the latest check-out time is at Before 06:00
Does Banana Inn And Spa Hotel Bandung provide breakfast?
Yes, Banana Inn And Spa Hotel Bandung provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Banana Inn And Spa Hotel Bandung?
Banana Inn And Spa Hotel Bandung is a 4.0-star hotel.
How many floors does Banana Inn And Spa Hotel Bandung have?
Banana Inn And Spa Hotel Bandung has 5 floors.
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More Reviews from Other Guests in Banana Inn And Spa Hotel Bandung

8,3
Very Good
From 6.284 reviews
Provided by travelers on
Cleanliness

8,2

Room Comfort

8,3

Meal

8,0

Location

8,6

Service and Facilites

8,5

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Traveler Reviews Banana Inn And Spa Hotel Bandung

Number of reviews per page
20
40
Customer reviews
Mardiah S.
icon-origin-TRAVELOKA
9,1
/10
Reviewed 186 week(s) ago
Alhamdulillah dari 4 kamar hanya 1 yang kurang enak, kamar di pojok agak berbau kurang sedap, sarapan enak dan banyak serta pelayanan baik. Hanya sedikit kecewa, saya request untuk connecting room tapi tidak terpenuhi, minta kamar bersebelahan pun akhirnya mencar-mencar, dan minta untuk late check out karena late check in namun tidak terpenuhi juga. Semoga berikutnya bisa kembali ke hotel ini dengan pelayanan, kebersihan dan kebijakan yang lebih baik lagi.
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Lisdawaty J.
icon-origin-TRAVELOKA
6,3
/10
Reviewed 186 week(s) ago
The room looks not cleaned. The glass near the mini pantry is quite thick and smells of cockroaches. Dirty glass. So it's not comfortable. Eating breakfast is also a concern. Afraid it's not clean Please pay attention to the cleanliness problem because guests want to sleep comfortably in clean room conditions.
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Muhammad A.
icon-origin-TRAVELOKA
5,6
/10
Reviewed 187 week(s) ago
I found Cockroach in a bathroom, and there 's something in my room that I can't tell.
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Galuh S. H.
icon-origin-TRAVELOKA
5,1
/10
Reviewed 187 week(s) ago
It says 4 stars but feels 1 star. Parking is paid per day. The air conditioner wasn't cold, only the wind came out until I had to move rooms, and even then my husband asked for it. If you borrow a spoon, you have to pay 15 thousand, he said, complete with a plate. The food doesn't taste 4 stars and the menu is the same in the corner near the bar. It says chicken opor but it's filled with meat.
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Accommodation's Reply
31 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, First of all, on behalf of Myself and Management please accept my big apologize for the inconvenient that occur during your stay, and we already took immediate action regarding these metters so that it wont happen again in the future. Thank your for your critical input and it is highly appreciated and make us to be able to improve our hotel performances quality to be better. And it would be an honor to welcome you back to Banana Inn in the near future. Best Regards, Meyditha Puspa Kenaka Hotel Manager
Meliaki Siregar
icon-origin-TRAVELOKA
5,2
/10
Reviewed 188 week(s) ago
Stay on Chinese New Year holidays, take a Suite room for 2 days. First, I was disappointed because the curtains were very thin, so the sunlight entered the room directly. Then the bathroom shower head was so low, that I couldn't take a shower. TV also most of the shows are not clear. Then the most disappointing thing is when we want to borrow plates and spoons, we are required to pay rent for these cutlery. It's just borrowing, usually in other hotels it's free to borrow cutlery. Then it was also very disappointing when I was about to leave the hotel, it turned out that the car park was paid for at this hotel. During my tour of several hotels, this is the first time I have found a paid hotel parking lot. You can be sure that this will be my last stay at the Banana Inn hotel. Because it's so disappointing.
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1 people find it helpful
Accommodation's Reply
26 Jan 2023
Hello There, Warm greetings from Banana Inn Hotel and Spa. Thank you for staying and providing a review on the Traveloka site. Guest satisfaction is our priority. It is very proud if we can provide good service and products to you. Sorry for the inconvenience if our management policy for charging food equipment and paid parking is not pleasing to you. Yesterday there was a special policy for you to free us from the charge for borrowing cutlery. And we will convey your complaint to management so that it can be taken into consideration. We will further evaluate things that you still feel are lacking regarding rooms and crossings by security guards. Thank you for the suggestions and criticisms which of course helped build the Banana Inn Hotel and Spa even better. Hopefully we can serve you in the future. Regards, Meyditha Puspa Then Hotel Manager
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Putri W. S.
icon-origin-TRAVELOKA
5,5
/10
Reviewed 188 week(s) ago
Menginap pada liburan Imlek ambil kamar suite 2 hari. Pertama sudah kecewa karna gorden sangat tipis, sehingga cahaya matahari langsung masuk ke kamar. Kemudian pancuran shower kamar mandi sangat rendah, sehingga saya tidak bisa mandi. TV juga sebagian besar acaranya tidak jernih. Kemudian yang paling mengecewakan di saat ingin meminjam piring dan sendok, kita diwajibkan membayar sewa untuk alat-alat makan tersebut. Itu cuma pinjam lho, biasanya di hotel-hotel lain bebas pinjam alat makan. Lalu sangat mengecewakan juga saat hendak keluar hotel, ternyata parkir mobil berbayar di hotel ini. Selama saya keliling beberapa hotel, baru kali ini juga menemuka parkiran hotel berbayar. Bisa dipastikan ini menginap saya terakhir di Banana Inn karena sangat mengecewakan.
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3 people find it helpful
Accommodation's Reply
26 Jan 2023
Hello There, Warm greetings from Banana Inn Hotel and Spa. Thank you for staying and providing a review on the Traveloka site. Guest satisfaction is our priority. It is very proud if we can provide good service and products to you. Sorry for the inconvenience if our management policy for charging food equipment and paid parking is not pleasing to you. Yesterday there was a special policy for you to free us from borrowing cutlery. And we will convey your complaint to management so that it can be taken into consideration. We will further evaluate things that you still feel are lacking regarding rooms and crossings by security guards. Thank you for the suggestions and criticisms which of course helped build the Banana Inn Hotel and Spa even better. Hopefully we can serve you in the future. Regards, Meyditha Puspa Then Hotel Manager
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Arika H. H.
icon-origin-TRAVELOKA
8,8
/10
Reviewed 189 week(s) ago
Strategic location, and the food is quite good.
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Accommodation's Reply
27 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, Thank you for taking the time to write a review about your recent stay at Banana Inn Hotel and Spa Bandung. I am glad to read that you enjoyed your stay with us and please be assured that we are working in the improvements that you have mentioned. Your positive feedback is highly appreciated and rewarding for us, as we strive to continuous improve and deliver memorable and fulfilling experience. Best Regards, Meyditha Puspa Then Hotel Manager
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Max E. M.
icon-origin-TRAVELOKA
5,2
/10
Reviewed 189 week(s) ago
Old building, not well maintained. The quality of checking the cleanliness of the room is low, there are cobwebs in the bathroom. The sink is clogged and leaking. Central AC smells bad (like cigarettes) in non-smoking rooms.
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4 people find it helpful
Accommodation's Reply
26 Jan 2023
Dear Mr. Max, Warm greetings from Banana Inn Hotel and Spa. Thank you for staying at our hotel and we also apologize for what Mr. Max experienced. We will immediately evaluate your review from you, hopefully Banana Inn Hotel and Spa will be even better in providing products to guests. We hope to serve you again in the future. Regards, Meyditha Puspa Then Hotel Manager
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erwin y.
icon-origin-TRAVELOKA
9,1
/10
Reviewed 190 week(s) ago
The receptionist is not friendly.
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Accommodation's Reply
11 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, First of all, on behalf of Myself and Management please accept my big apologize for the inconvenient that occur during your stay, and we already took immediate action regarding these metters so that it wont happen again in the future. Thank your for your critical input and it is highly appreciated and make us to be able to improve our Hotel performances quality to be better. And it would be an honor to welcome you back to Banana Inn in the near future. Best Regards, Nindya Rizqy Shivany Guest Relation Officer
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ERWIN M. A. K.
icon-origin-TRAVELOKA
6,2
/10
Reviewed 190 week(s) ago
The room is big, the toiletries are not complete for a 4 star class, the warm water doesn't feel warm, the sink is clogged, the sofa is very crumpled, it's not suitable for the size of a 4 star hotel. The breakfast menu is not far from the menu in awe of the others. Swimming pool facilities are not given towels.
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3 people find it helpful
Accommodation's Reply
26 Jan 2023
Dear Mr. Erwin, Warm greetings from Banana Inn Hotel and Spa. Thank you for staying at our hotel and we also apologize for what happened to Mr. Erwin. We will immediately evaluate the review from Mr. Erwin, hopefully Banana Inn Hotel and Spa will be even better in providing products to guests. We hope to serve you again in the future. Regards, Meyditha Puspa Then Hotel Manager
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Verorisma
icon-origin-TRAVELOKA
8,4
/10
Reviewed 191 week(s) ago
Kebersihan lantai kamar mandi, gorden, old furniture, AC kamar saya tidak bisa diatur. Seharusnya sudah bisa diperbaiki dengan meningkatnya occupancy. Variasi rasa makanan diimprove.
2 people find it helpful
Accommodation's Reply
06 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, First of all, on behalf of Myself and Management please accept my big apologize for the inconvenient that occur during your stay, and we already took immediate action regarding these matters so that it wont happen again in the future. Thank your for your critical input and it is highly appreciated and make us to be able to improve our Hotel performances quality to be better. And it would be an honor to welcome you back to Banana Inn in the near future. Best Regards, Baim Front Office Departement
Indra B.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 191 week(s) ago
Calm down, the waiter is polite.
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1 people find it helpful
Accommodation's Reply
06 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, Thank you for taking the time to write a review about your recent stay at Banana Inn Hotel and Spa Bandung. I am glad to read that you enjoyed your stay with us and please be assured that we are working in the improvements that you have mentioned Your positive feedback is highly appreciated and rewarding for us, as we strive to continuous improve and deliver memorable and fulfilling experience. Best Regards, Baim Front Office Departement
Irma Y.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 191 week(s) ago
Thanks banana in hotel. Recommended anyway. There are many variations of the breakfast and the food is delicious, for those who are looking for a hotel for holidays and other things, please choose Banana in the hotel, guaranteed to feel at home.
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2 people find it helpful
Accommodation's Reply
06 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, Thank you for taking the time to write a review about your recent stay at Banana Inn Hotel and Spa Bandung. I am glad to read that you enjoyed your stay with us and please be assured that we are working in the improvements that you have mentioned Your positive feedback is highly appreciated and rewarding for us, as we strive to continuous improve and deliver memorable and fulfilling experience. Best Regards, Baim Front Office Departement
Achmad S.
icon-origin-TRAVELOKA
6,2
/10
Reviewed 191 week(s) ago
The drain in the bathroom is clogged. The bathtub lid has not been installed.
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1 people find it helpful
Accommodation's Reply
04 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, First of all, on behalf of Myself and Management please accept my big apologize for the inconvenient that occur during your stay, and we already took immediate action regarding these metters so that it wont happen again in the future. Thank your for your critical input and it is highly appreciated and make us to be able to improve our hotel performances quality to be better. And it would be an honor to welcome you back to Banana Inn in the near future. Best Regards, Nindya Rizqy Shivany Guest Relation Officer
Putri J. A.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 191 week(s) ago
Overall the hotel is good, the food has a lot of variety, the staff is friendly. Just input for parking, can you coordinate with the hotel again how good it is.
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3 people find it helpful
Accommodation's Reply
06 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, Thank you for taking the time to write a review about your recent stay at Banana Inn Hotel and Spa Bandung. I am glad to read that you enjoyed your stay with us and please be assured that we are working in the improvements that you have mentioned Your positive feedback is highly appreciated and rewarding for us, as we strive to continuous improve and deliver memorable and fulfilling experience. Best Regards, Baim Front Office Departement
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Islahudin
icon-origin-TRAVELOKA
5,5
/10
Reviewed 191 week(s) ago
The room is not comfortable, the air conditioner can't be set at first it starts to smell because the carp is rotten in my opinion it smells from the carpet, the sofa is also not a recipe for sitting on it looks shabby and the lighting is lacking. The hotel feels horror.
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4 people find it helpful
Accommodation's Reply
06 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, First of all, on behalf of Myself and Management please accept my big apologize for the inconvenient that occur during your stay, and we already took immediate action regarding these matters so that it wont happen again in the future. Thank your for your critical input and it is highly appreciated and make us to be able to improve our Hotel performances quality to be better. And it would be an honor to welcome you back to Banana Inn in the near future. Best Regards, Baim Front Office Departement
Mahindra S.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 191 week(s) ago
Strategic location, if you want culinary, just leave a lot of restaurants
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1 people find it helpful
Accommodation's Reply
04 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, Thank you for taking the time to write a review about your recent stay at Banana Inn Hotel and Spa Bandung. I am glad to read that you enjoyed your stay with us and please be assured that we are working in the improvements that you have mentioned. Your positive feedback is highly appreciated and rewarding for us, as we strive to continuous improve and deliver memorable and fulfilling experience. Best Regards, Nindya Rizqy Shivany Guest Relation Officer
Sri B. A.
icon-origin-TRAVELOKA
6,1
/10
Reviewed 191 week(s) ago
The service is very unsatisfactory, the customer service is still very young, there are no attractive offers to the customer, especially on New Year's Eve they should provide more service, the breakfast menu is not attractive, the bathroom water is not hot, the TV is off, the location of the pool dirty and mossy pool. Immediate renovation so as not to close.
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Accommodation's Reply
06 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, First of all, on behalf of Myself and Management please accept my big apologize for the inconvenient that occur during your stay, and we already took immediate action regarding these matters so that it wont happen again in the future. Thank your for your critical input and it is highly appreciated and make us to be able to improve our Hotel performances quality to be better. And it would be an honor to welcome you back to Banana Inn in the near future. Best Regards, Baim Front Office Departement
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Rafido A. W.
icon-origin-TRAVELOKA
8,8
/10
Reviewed 191 week(s) ago
So far ok menginap di sini, cuma saya gak merasakan pelayanan bintang 4 dan harga high season dari reception nya. Baik waktu saya check in atau check out. Pelayanan paling ramah ada di bellboy dan bahkan masih lebih baik di waitress breakfast dibandingkan reception nya.
1 people find it helpful
Accommodation's Reply
04 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, First of all, on behalf of Myself and Management please accept my big apologize for the inconvenient that occur during your stay, and we already took immediate action regarding these matters so that it wont happen again in the future. Thank your for your critical input and it is highly appreciated and make us to be able to improve our Hotel performances quality to be better. And it would be an honor to welcome you back to Banana Inn in the near future. Best Regards, Nindya Rizqy Shivany Guest Relation Officer
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Roy S.
icon-origin-TRAVELOKA
5,4
/10
Reviewed 192 week(s) ago
Terlalu old style untuk ukuran kamar Suites, tidak banyak yang bisa dinikmati.
1 people find it helpful
Accommodation's Reply
31 Dec 2022
Warmest Greetings from Banana Inn Hotel and Spa Bandung, First of all, on behalf of Myself and Management please accept my big apologize for the inconvenient that occur during your stay, and we already took immediate action regarding these matters so that it wont happen again in the future. Thank your for your critical input and it is highly appreciated and make us to be able to improve our Hotel performances quality to be better. And it would be an honor to welcome you back to Banana Inn in the near future. Best Regards, Nindya Rizqy Shivany Guest Relation Officer
Number of reviews per page
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Exterior 4 Banana Inn And Spa Hotel Bandung

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8,3
Very Good
From 6.284 reviews
Provided by travelers on
Cleanliness

8,2

Room Comfort

8,3

Meal

8,0

Location

8,6

Service and Facilites

8,5

Sort by
Most Recent
Format
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Preferences
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Traveler Reviews Banana Inn And Spa Hotel Bandung

Number of reviews per page
20
40
Customer reviews
Mardiah S.
icon-origin-TRAVELOKA
9,1
/10
Reviewed 186 week(s) ago
Alhamdulillah dari 4 kamar hanya 1 yang kurang enak, kamar di pojok agak berbau kurang sedap, sarapan enak dan banyak serta pelayanan baik. Hanya sedikit kecewa, saya request untuk connecting room tapi tidak terpenuhi, minta kamar bersebelahan pun akhirnya mencar-mencar, dan minta untuk late check out karena late check in namun tidak terpenuhi juga. Semoga berikutnya bisa kembali ke hotel ini dengan pelayanan, kebersihan dan kebijakan yang lebih baik lagi.
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Lisdawaty J.
icon-origin-TRAVELOKA
6,3
/10
Reviewed 186 week(s) ago
The room looks not cleaned. The glass near the mini pantry is quite thick and smells of cockroaches. Dirty glass. So it's not comfortable. Eating breakfast is also a concern. Afraid it's not clean Please pay attention to the cleanliness problem because guests want to sleep comfortably in clean room conditions.
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Muhammad A.
icon-origin-TRAVELOKA
5,6
/10
Reviewed 187 week(s) ago
I found Cockroach in a bathroom, and there 's something in my room that I can't tell.
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Galuh S. H.
icon-origin-TRAVELOKA
5,1
/10
Reviewed 187 week(s) ago
It says 4 stars but feels 1 star. Parking is paid per day. The air conditioner wasn't cold, only the wind came out until I had to move rooms, and even then my husband asked for it. If you borrow a spoon, you have to pay 15 thousand, he said, complete with a plate. The food doesn't taste 4 stars and the menu is the same in the corner near the bar. It says chicken opor but it's filled with meat.
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Accommodation's Reply
31 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, First of all, on behalf of Myself and Management please accept my big apologize for the inconvenient that occur during your stay, and we already took immediate action regarding these metters so that it wont happen again in the future. Thank your for your critical input and it is highly appreciated and make us to be able to improve our hotel performances quality to be better. And it would be an honor to welcome you back to Banana Inn in the near future. Best Regards, Meyditha Puspa Kenaka Hotel Manager
Meliaki Siregar
icon-origin-TRAVELOKA
5,2
/10
Reviewed 188 week(s) ago
Stay on Chinese New Year holidays, take a Suite room for 2 days. First, I was disappointed because the curtains were very thin, so the sunlight entered the room directly. Then the bathroom shower head was so low, that I couldn't take a shower. TV also most of the shows are not clear. Then the most disappointing thing is when we want to borrow plates and spoons, we are required to pay rent for these cutlery. It's just borrowing, usually in other hotels it's free to borrow cutlery. Then it was also very disappointing when I was about to leave the hotel, it turned out that the car park was paid for at this hotel. During my tour of several hotels, this is the first time I have found a paid hotel parking lot. You can be sure that this will be my last stay at the Banana Inn hotel. Because it's so disappointing.
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1 people find it helpful
Accommodation's Reply
26 Jan 2023
Hello There, Warm greetings from Banana Inn Hotel and Spa. Thank you for staying and providing a review on the Traveloka site. Guest satisfaction is our priority. It is very proud if we can provide good service and products to you. Sorry for the inconvenience if our management policy for charging food equipment and paid parking is not pleasing to you. Yesterday there was a special policy for you to free us from the charge for borrowing cutlery. And we will convey your complaint to management so that it can be taken into consideration. We will further evaluate things that you still feel are lacking regarding rooms and crossings by security guards. Thank you for the suggestions and criticisms which of course helped build the Banana Inn Hotel and Spa even better. Hopefully we can serve you in the future. Regards, Meyditha Puspa Then Hotel Manager
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Putri W. S.
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5,5
/10
Reviewed 188 week(s) ago
Menginap pada liburan Imlek ambil kamar suite 2 hari. Pertama sudah kecewa karna gorden sangat tipis, sehingga cahaya matahari langsung masuk ke kamar. Kemudian pancuran shower kamar mandi sangat rendah, sehingga saya tidak bisa mandi. TV juga sebagian besar acaranya tidak jernih. Kemudian yang paling mengecewakan di saat ingin meminjam piring dan sendok, kita diwajibkan membayar sewa untuk alat-alat makan tersebut. Itu cuma pinjam lho, biasanya di hotel-hotel lain bebas pinjam alat makan. Lalu sangat mengecewakan juga saat hendak keluar hotel, ternyata parkir mobil berbayar di hotel ini. Selama saya keliling beberapa hotel, baru kali ini juga menemuka parkiran hotel berbayar. Bisa dipastikan ini menginap saya terakhir di Banana Inn karena sangat mengecewakan.
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3 people find it helpful
Accommodation's Reply
26 Jan 2023
Hello There, Warm greetings from Banana Inn Hotel and Spa. Thank you for staying and providing a review on the Traveloka site. Guest satisfaction is our priority. It is very proud if we can provide good service and products to you. Sorry for the inconvenience if our management policy for charging food equipment and paid parking is not pleasing to you. Yesterday there was a special policy for you to free us from borrowing cutlery. And we will convey your complaint to management so that it can be taken into consideration. We will further evaluate things that you still feel are lacking regarding rooms and crossings by security guards. Thank you for the suggestions and criticisms which of course helped build the Banana Inn Hotel and Spa even better. Hopefully we can serve you in the future. Regards, Meyditha Puspa Then Hotel Manager
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Arika H. H.
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8,8
/10
Reviewed 189 week(s) ago
Strategic location, and the food is quite good.
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Accommodation's Reply
27 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, Thank you for taking the time to write a review about your recent stay at Banana Inn Hotel and Spa Bandung. I am glad to read that you enjoyed your stay with us and please be assured that we are working in the improvements that you have mentioned. Your positive feedback is highly appreciated and rewarding for us, as we strive to continuous improve and deliver memorable and fulfilling experience. Best Regards, Meyditha Puspa Then Hotel Manager
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Max E. M.
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5,2
/10
Reviewed 189 week(s) ago
Old building, not well maintained. The quality of checking the cleanliness of the room is low, there are cobwebs in the bathroom. The sink is clogged and leaking. Central AC smells bad (like cigarettes) in non-smoking rooms.
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4 people find it helpful
Accommodation's Reply
26 Jan 2023
Dear Mr. Max, Warm greetings from Banana Inn Hotel and Spa. Thank you for staying at our hotel and we also apologize for what Mr. Max experienced. We will immediately evaluate your review from you, hopefully Banana Inn Hotel and Spa will be even better in providing products to guests. We hope to serve you again in the future. Regards, Meyditha Puspa Then Hotel Manager
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erwin y.
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9,1
/10
Reviewed 190 week(s) ago
The receptionist is not friendly.
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Accommodation's Reply
11 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, First of all, on behalf of Myself and Management please accept my big apologize for the inconvenient that occur during your stay, and we already took immediate action regarding these metters so that it wont happen again in the future. Thank your for your critical input and it is highly appreciated and make us to be able to improve our Hotel performances quality to be better. And it would be an honor to welcome you back to Banana Inn in the near future. Best Regards, Nindya Rizqy Shivany Guest Relation Officer
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ERWIN M. A. K.
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6,2
/10
Reviewed 190 week(s) ago
The room is big, the toiletries are not complete for a 4 star class, the warm water doesn't feel warm, the sink is clogged, the sofa is very crumpled, it's not suitable for the size of a 4 star hotel. The breakfast menu is not far from the menu in awe of the others. Swimming pool facilities are not given towels.
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3 people find it helpful
Accommodation's Reply
26 Jan 2023
Dear Mr. Erwin, Warm greetings from Banana Inn Hotel and Spa. Thank you for staying at our hotel and we also apologize for what happened to Mr. Erwin. We will immediately evaluate the review from Mr. Erwin, hopefully Banana Inn Hotel and Spa will be even better in providing products to guests. We hope to serve you again in the future. Regards, Meyditha Puspa Then Hotel Manager
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Verorisma
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8,4
/10
Reviewed 191 week(s) ago
Kebersihan lantai kamar mandi, gorden, old furniture, AC kamar saya tidak bisa diatur. Seharusnya sudah bisa diperbaiki dengan meningkatnya occupancy. Variasi rasa makanan diimprove.
2 people find it helpful
Accommodation's Reply
06 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, First of all, on behalf of Myself and Management please accept my big apologize for the inconvenient that occur during your stay, and we already took immediate action regarding these matters so that it wont happen again in the future. Thank your for your critical input and it is highly appreciated and make us to be able to improve our Hotel performances quality to be better. And it would be an honor to welcome you back to Banana Inn in the near future. Best Regards, Baim Front Office Departement
Indra B.
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9,7
/10
Reviewed 191 week(s) ago
Calm down, the waiter is polite.
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1 people find it helpful
Accommodation's Reply
06 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, Thank you for taking the time to write a review about your recent stay at Banana Inn Hotel and Spa Bandung. I am glad to read that you enjoyed your stay with us and please be assured that we are working in the improvements that you have mentioned Your positive feedback is highly appreciated and rewarding for us, as we strive to continuous improve and deliver memorable and fulfilling experience. Best Regards, Baim Front Office Departement
Irma Y.
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9,7
/10
Reviewed 191 week(s) ago
Thanks banana in hotel. Recommended anyway. There are many variations of the breakfast and the food is delicious, for those who are looking for a hotel for holidays and other things, please choose Banana in the hotel, guaranteed to feel at home.
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2 people find it helpful
Accommodation's Reply
06 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, Thank you for taking the time to write a review about your recent stay at Banana Inn Hotel and Spa Bandung. I am glad to read that you enjoyed your stay with us and please be assured that we are working in the improvements that you have mentioned Your positive feedback is highly appreciated and rewarding for us, as we strive to continuous improve and deliver memorable and fulfilling experience. Best Regards, Baim Front Office Departement
Achmad S.
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6,2
/10
Reviewed 191 week(s) ago
The drain in the bathroom is clogged. The bathtub lid has not been installed.
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1 people find it helpful
Accommodation's Reply
04 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, First of all, on behalf of Myself and Management please accept my big apologize for the inconvenient that occur during your stay, and we already took immediate action regarding these metters so that it wont happen again in the future. Thank your for your critical input and it is highly appreciated and make us to be able to improve our hotel performances quality to be better. And it would be an honor to welcome you back to Banana Inn in the near future. Best Regards, Nindya Rizqy Shivany Guest Relation Officer
Putri J. A.
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8,5
/10
Reviewed 191 week(s) ago
Overall the hotel is good, the food has a lot of variety, the staff is friendly. Just input for parking, can you coordinate with the hotel again how good it is.
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3 people find it helpful
Accommodation's Reply
06 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, Thank you for taking the time to write a review about your recent stay at Banana Inn Hotel and Spa Bandung. I am glad to read that you enjoyed your stay with us and please be assured that we are working in the improvements that you have mentioned Your positive feedback is highly appreciated and rewarding for us, as we strive to continuous improve and deliver memorable and fulfilling experience. Best Regards, Baim Front Office Departement
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Islahudin
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5,5
/10
Reviewed 191 week(s) ago
The room is not comfortable, the air conditioner can't be set at first it starts to smell because the carp is rotten in my opinion it smells from the carpet, the sofa is also not a recipe for sitting on it looks shabby and the lighting is lacking. The hotel feels horror.
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4 people find it helpful
Accommodation's Reply
06 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, First of all, on behalf of Myself and Management please accept my big apologize for the inconvenient that occur during your stay, and we already took immediate action regarding these matters so that it wont happen again in the future. Thank your for your critical input and it is highly appreciated and make us to be able to improve our Hotel performances quality to be better. And it would be an honor to welcome you back to Banana Inn in the near future. Best Regards, Baim Front Office Departement
Mahindra S.
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8,5
/10
Reviewed 191 week(s) ago
Strategic location, if you want culinary, just leave a lot of restaurants
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1 people find it helpful
Accommodation's Reply
04 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, Thank you for taking the time to write a review about your recent stay at Banana Inn Hotel and Spa Bandung. I am glad to read that you enjoyed your stay with us and please be assured that we are working in the improvements that you have mentioned. Your positive feedback is highly appreciated and rewarding for us, as we strive to continuous improve and deliver memorable and fulfilling experience. Best Regards, Nindya Rizqy Shivany Guest Relation Officer
Sri B. A.
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6,1
/10
Reviewed 191 week(s) ago
The service is very unsatisfactory, the customer service is still very young, there are no attractive offers to the customer, especially on New Year's Eve they should provide more service, the breakfast menu is not attractive, the bathroom water is not hot, the TV is off, the location of the pool dirty and mossy pool. Immediate renovation so as not to close.
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Accommodation's Reply
06 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, First of all, on behalf of Myself and Management please accept my big apologize for the inconvenient that occur during your stay, and we already took immediate action regarding these matters so that it wont happen again in the future. Thank your for your critical input and it is highly appreciated and make us to be able to improve our Hotel performances quality to be better. And it would be an honor to welcome you back to Banana Inn in the near future. Best Regards, Baim Front Office Departement
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Rafido A. W.
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8,8
/10
Reviewed 191 week(s) ago
So far ok menginap di sini, cuma saya gak merasakan pelayanan bintang 4 dan harga high season dari reception nya. Baik waktu saya check in atau check out. Pelayanan paling ramah ada di bellboy dan bahkan masih lebih baik di waitress breakfast dibandingkan reception nya.
1 people find it helpful
Accommodation's Reply
04 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, First of all, on behalf of Myself and Management please accept my big apologize for the inconvenient that occur during your stay, and we already took immediate action regarding these matters so that it wont happen again in the future. Thank your for your critical input and it is highly appreciated and make us to be able to improve our Hotel performances quality to be better. And it would be an honor to welcome you back to Banana Inn in the near future. Best Regards, Nindya Rizqy Shivany Guest Relation Officer
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Roy S.
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5,4
/10
Reviewed 192 week(s) ago
Terlalu old style untuk ukuran kamar Suites, tidak banyak yang bisa dinikmati.
1 people find it helpful
Accommodation's Reply
31 Dec 2022
Warmest Greetings from Banana Inn Hotel and Spa Bandung, First of all, on behalf of Myself and Management please accept my big apologize for the inconvenient that occur during your stay, and we already took immediate action regarding these matters so that it wont happen again in the future. Thank your for your critical input and it is highly appreciated and make us to be able to improve our Hotel performances quality to be better. And it would be an honor to welcome you back to Banana Inn in the near future. Best Regards, Nindya Rizqy Shivany Guest Relation Officer
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