BRIX Hotel

The cleanliness and hospitality of the hotel are very good.

Act of service, final boss! First time staying here and immediately fell in love with the service, the facilities and interior are also great. Maybe next time I'll stay here again. For those who want to try staying here and go by public transportation, you can take 1E from Blok M and get off in front of Dunkin' or vice versa from Pondok Labu and get off at Pasar Mede. Happy staycation, y'all.

Very friendly and helpful staff. Ambiance/Facilities: Soundproof rooms despite being located on the roadside. Food: It seems like this hotel doesn't provide food, but the hotel staff will help deliver food if you order food online. Staff assistance: Very helpful in explaining. Highlights: [Mention things that made your stay special]. Price: Affordable for the South Jakarta area. Location: Close to Indo MRT and CITS. Good location, but lack of parking space for cars.

The hotel is clean… Good service

We checked in around 3 PM+ as per the hotel information. However, we were misguided, we went up and down 2 times, and 2 times, the rooms weren’t ready and uncleaned 😞. We do understand the hotel has only been operating for 2-3 months. However… the first time we went back down, I did mention to the front desk, when they handed us a new key which was the room right across the one we had to come back down for, also had a “clean up” tag, which probably meant it was still uncleaned. But maybe the staff was a tad panicked so they weren’t really listening to what I was saying, so I went up again anyways, and it was true, uncleaned, hence we went back down. The reason given was, they were full and understaffed. I’m sure with better training and communication between staff would have helped better. A little advice, if situations as such happens, since the hotel do not have an F&B outlet that could “compliment” guests that may be dissatisfied, I would suggest either an upgrade of room type OR a discount voucher for a next stay. We were offered “if it is possible tomorrow we might be able to give you a late check-out”. (We love the effort although it still gives us guests a possibility to feel dissatisfied again, if turns out the rooms are full the next day & end up not being able to have the complimentary late check-out). Hopefully it does not happen often, and we were just unlucky. My husband & I didn’t really take it too seriously but I could imagine if someone who’s super exhausted wanted to rest & had to go through that 🥺. However, the place itself was good, clean & all the soaps and shampoos smelled great. Also the lobby smelled great. Anddd maybe another thing, since the lobby is small, while we were waiting, as hard as it is, during frustrating times like that, it is best to really try & hold the upsetment because we can hear clearly😭 But I do understand that it is a quite frustrating time for the team to have to deal with the situation.