De View Hotel Batu

Hotels
8,0
/10
Very Good
1.683 reviews

What Guests Say About Their Stay

Staff Friendliness (27)
Bedroom (23)
Room Space (21)
Ambiance (20)

F***a

8,5
/ 10
The hotel staff is friendly, the swimming pool is clean, the rooms are fragrant, clean, the view is good, the price is affordable.
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Desi K.

9,7
/ 10
The room is clean because every day is cleaned by the hotel, the view from the window is good, the swimming pool is clean, check-in and check-out is fast.
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Gunawan r.

9,7
/ 10
Good breakfast menu. The view is good.
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Kamelia

9,4
/ 10
Friendly service, rooms are very spacious, did not disappoint at all.
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Andhika

9,4
/ 10
Clean, view is great, room very spacious, hospitable customer service
In the Area
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Jalan Raya Selecta No.157, Batu, Malang, Jawa Timur, Indonesia, -

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
De View Hotel Batu is a hotel is located at Bumiaji. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around De View Hotel Batu

Jalan Raya Selecta No.157, Batu, Malang, Jawa Timur, Indonesia, -
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Lobby De View Hotel Batu
Lobby 2 De View Hotel Batu

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About De View Hotel Batu

Nestled in the heart of East Java, De View Hotel Batu offers a unique blend of comfort, luxury, and breathtaking views that make it a perfect getaway for travelers seeking both relaxation and adventure. This hotel is strategically located in Batu, a charming hill station known for its cool climate, stunning landscapes, and vibrant tourist attractions. With its modern architecture and warm hospitality, De View Hotel Batu stands out as a premier destination for both leisure and business travelers.

Upon entering the hotel, guests are greeted with a spacious lobby adorned with contemporary decor and friendly staff ready to assist with any needs. The hotel features a variety of accommodations, from cozy rooms to luxurious suites, all designed with comfort in mind. Each room is equipped with modern amenities, including free Wi-Fi, flat-screen TVs, and private balconies that offer stunning views of the surrounding mountains and lush greenery.

One of the highlights of De View Hotel Batu is its commitment to providing an unforgettable experience for its guests. The hotel boasts a range of facilities, including a swimming pool, fitness center, and spa services, ensuring that visitors can unwind and rejuvenate during their stay. Additionally, the on-site restaurant serves a delectable array of local and international cuisine, making it a culinary delight for food enthusiasts.

What truly sets De View Hotel Batu apart is its proximity to various attractions in the area. Whether you’re looking to explore the natural beauty of Batu or indulge in thrilling activities, the hotel serves as an ideal base for your adventures. From theme parks to cultural sites, there’s something for everyone just a stone's throw away.

Why You Should Stay at De View Hotel Batu

Choosing De View Hotel Batu for your stay means opting for a blend of comfort, convenience, and captivating views. The hotel’s strategic location allows easy access to popular attractions, making it a perfect choice for families, couples, and solo travelers alike. The attentive staff is dedicated to ensuring that your stay is as enjoyable as possible, providing personalized service that makes you feel right at home.

Best Time to Stay at De View Hotel Batu

The best time to visit De View Hotel Batu is during the dry season, which typically runs from April to October. During these months, the weather is pleasantly cool, making it ideal for outdoor activities and sightseeing. However, if you prefer a quieter experience, consider visiting during the shoulder seasons of March and November, when the crowds are thinner, and you can enjoy a more peaceful atmosphere.

Transportation and Accessibility

Access to the Airport

De View Hotel Batu is conveniently located approximately 30 kilometers from Abdul Rachman Saleh Airport, making it easily accessible for travelers arriving by air. The hotel offers shuttle services for guests, ensuring a hassle-free transfer to and from the airport. Alternatively, taxis and ride-sharing services are readily available, providing a quick and comfortable journey to the hotel.

Public Transportation

For those who prefer public transportation, Batu is well-connected by buses and local transport options. The nearest bus station is just a short distance from the hotel, allowing guests to explore the surrounding areas without the need for a private vehicle. Additionally, the hotel staff can assist in arranging transportation for day trips to nearby attractions, ensuring that you can make the most of your stay.

Unique Facilities at De View Hotel Batu

1. Swimming Pool

The outdoor swimming pool at De View Hotel Batu is a perfect spot to relax and soak up the sun. Surrounded by lush gardens and stunning views, it offers a serene environment for guests to unwind after a day of exploring.

2. Fitness Center

For fitness enthusiasts, the hotel features a well-equipped fitness center. Whether you prefer cardio workouts or strength training, you’ll find everything you need to maintain your fitness routine during your stay.

3. Spa Services

Indulge in a range of rejuvenating spa treatments designed to relax and revitalize your body and mind. The skilled therapists at the hotel’s spa use natural products to provide a soothing experience that will leave you feeling refreshed.

Nearby Attractions at De View Hotel Batu

1. Jatim Park 1

Located just 3 kilometers from De View Hotel Batu, Jatim Park 1 is a popular amusement park that offers a variety of rides and attractions for all ages. From thrilling roller coasters to educational exhibits, it’s a great place for families to spend a fun-filled day.

2. Batu Secret Zoo

Approximately 3.5 kilometers from the hotel, Batu Secret Zoo is home to a diverse range of animals and is known for its beautiful landscaping. The zoo provides an interactive experience, allowing visitors to get up close with various species while learning about wildlife conservation.

3. BNS (Batu Night Spectacular)

Just 4 kilometers away, BNS is a night market and amusement park that comes alive after dark. With its vibrant atmosphere, visitors can enjoy various rides, games, and food stalls, making it a perfect evening outing.

4. Museum Angkut

Located about 5 kilometers from the hotel, Museum Angkut is an automotive museum that showcases a vast collection of vehicles from different eras and countries. The museum offers a unique experience with themed zones and interactive exhibits, making it a must-visit for car enthusiasts.

5. Selecta Park

Just 6 kilometers from De View Hotel Batu, Selecta Park is a beautiful garden and recreational area featuring a swimming pool, flower gardens, and various attractions. It’s an ideal spot for a leisurely stroll or a family picnic.

6. Coban Rondo Waterfall

Approximately 8 kilometers from the hotel, Coban Rondo Waterfall is a stunning natural attraction surrounded by lush forests. Visitors can hike to the waterfall, enjoy the scenic views, and take memorable photos in this picturesque setting.

7. Taman Wisata Selecta

Located about 6.5 kilometers from De View Hotel Batu, Taman Wisata Selecta is a popular tourist destination known for its beautiful flower gardens and recreational facilities. It’s a great place to relax and enjoy the natural beauty of the area.

8. Paragliding Batu

For adventure seekers, Paragliding Batu is just 7 kilometers away and offers an exhilarating experience of flying over the stunning landscapes of Batu. It’s a unique way to see the area from a different perspective.

9. Alun-Alun Kota Batu

Located about 4 kilometers from the hotel, Alun-Alun Kota Batu is a public square that serves as a gathering place for locals and tourists alike. It features a beautiful park, food stalls, and a vibrant atmosphere, making it a great spot to relax and enjoy local culture.

10. Eco Green Park

Approximately 5 kilometers from De View Hotel Batu, Eco Green Park is an educational theme park that focuses on environmental awareness. It offers various attractions and activities that promote sustainability and conservation, making it a fun and informative experience for visitors of all ages.

Tips and Tricks for Staying at De View Hotel Batu

Tips During Your Stay

To make the most of your stay at De View Hotel Batu, consider planning your itinerary in advance. This will help you maximize your time and ensure you don’t miss out on any of the nearby attractions. Additionally, don’t hesitate to ask the hotel staff for recommendations on local dining options and hidden gems in the area.

Tips for Enjoying Hotel Facilities

Take advantage of the hotel’s facilities by scheduling some time for relaxation. Whether it’s lounging by the pool or indulging in a spa treatment, make sure to carve out some downtime during your stay. Also, be sure to check out the restaurant’s menu and try some local dishes for a true taste of East Java.

Why Book De View Hotel Batu on Traveloka

Extensive Accommodation Options

When you book De View Hotel Batu through Traveloka, you gain access to a wide range of accommodation options. Whether you’re looking for a budget-friendly room or a luxurious suite, Traveloka has you covered. The platform allows you to compare prices and find the best deals, ensuring you get the most value for your money.

Easy and Flexible Payment Options

Traveloka offers convenient payment options, including the ability to pay at the hotel. This flexibility allows you to save even more with their PayLater feature, making it easier to manage your travel budget without compromising on quality.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which rewards you with amazing benefits and special perks. As you increase your Traveloka Priority level, you’ll unlock exclusive offers that enhance your travel experience.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at De View Hotel Batu. These reviews provide valuable insights into the hotel’s services and facilities, helping you make an informed decision before booking your stay.

With all these advantages, there’s no reason not to choose De View Hotel Batu for your next getaway. Booking hotel through Traveloka ensures you’ll have a memorable experience filled with comfort, convenience, and adventure!

All facilities in De View Hotel Batu

Swimming Pool De View Hotel Batu
Swimming Pool
Common Space De View Hotel Batu
Common Space
Lobby De View Hotel Batu
Lobby
Exterior De View Hotel Batu
Exterior
Bedroom De View Hotel Batu
Bedroom

Public Facilities

  • Parking
  • Coffee shop
  • 24-hour room service
  • Restaurant
  • Room service
  • WiFi in public area

In-room Facilities

  • Cable TV
  • Desk
  • Minibar
  • Refrigerator
  • Shower
  • TV

General

  • Family room
  • Heater
  • Non-smoking room
  • Smoking area

Hotel Services

  • 24-hour Receptionist
  • 24-hour security
  • Laundry service

Things to Do

  • Garden
  • Outdoor pool

Connectivity

  • LAN Internet
  • Free WiFi

Business Facilities

  • Meeting facilities

Accommodation Policy & General Information in De View Hotel Batu

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Minimum Age Policy

Minimum age to check-in is 16. Minor guests must be accompanied by adults upon check-in.
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at De View Hotel Batu
51
Number of floors in De View Hotel Batu
3
Another facilities in De View Hotel Batu
Coffee shop, 24-hour room service, Room service, WiFi in public area, Cable TV

Frequently asked question in De View Hotel Batu

What are available facilities at De View Hotel Batu?
There are top facilites at De View Hotel Batu such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at De View Hotel Batu?
The standard check-in time at De View Hotel Batu is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of De View Hotel Batu?
De View Hotel Batu is a 3.0-star hotel.
How many floors does De View Hotel Batu have?
De View Hotel Batu has 3 floors.
How many rooms are available at De View Hotel Batu?
De View Hotel Batu has 51 rooms in total.
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More Reviews from Other Guests in De View Hotel Batu

8,0
Very Good
From 1.683 reviews
Provided by travelers on
Cleanliness

7,8

Room Comfort

8,0

Meal

7,3

Location

8,2

Service and Facilites

8,0

People often mention about De View Hotel Batu
All
Bedroom (27)
Staff Friendliness (22)
Ambiance (22)
Bathroom (22)
Surroundings (19)
Room Space (18)
Accessibility (17)
Hotel Area (16)
Wifi (12)
Check-in/out Time (12)
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Traveler Reviews De View Hotel Batu

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Quite comfortable in enjoying the holiday period
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M***d
icon-origin-TRAVELOKA
6,4
/10
Reviewed 3 week(s) ago
Got a room with a broken toilet. The staff fixed it, but it broke again, requiring my husband to go back and forth to fix it. The drain was also not working properly, so water pooled when I showered. The water heater had to wait 5 minutes for the water to warm up.
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2 people find it helpful
A***f
icon-origin-TRAVELOKA
7,1
/10
Reviewed 4 week(s) ago
For the friendliness of the staff is good and okay, the swimming pool is small, only for children. The room is spacious and for the torn sheets repaired, the cloth stains still have blood stains and the building is repaired, like the walls look like moldy paint and the building is not well maintained, so at night it feels scary. Got a connecting room so the sound from the next room was heard, less comfortable. Oh yes, what was shown from the room was not a mountain view, but was blocked by large trees in front of the balcony. If Eid the price of 400k is worth it.
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s***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 5 week(s) ago
We rate the service, management, and staff 10/10. This hotel is recovering from the impact of Covid. The swimming pool uses water directly from the mountains, so it doesn't sting the eyes. Just improve the cleanliness, so the hotel will have more guests.
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C***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 6 week(s) ago
Overall, the service was satisfactory. I stayed in room 207. The room was spacious and comfortable. The natural views were beautiful and perfect for relaxing.
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2 people find it helpful
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7,9
/10
Reviewed 7 week(s) ago
This is my first time staying here. -Cheap price -Room doesn't have AC -The position of the power outlet is not convenient, it's confusing when I want to charge my phone -My room was given a connecting door, so it was noisy and could be heard in the next room -The window hinges were broken, it couldn't be closed
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S***L
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5,8
/10
Reviewed 9 week(s) ago
Sorry, this is a review based on my personal experience. 1. The room was poorly maintained and unclean, and it smelled unpleasant. 2. The bathroom was poorly cleaned and maintained, with no hot water and a low water level. 3. The swimming pool also appeared to be rarely cleaned. I hope it can be improved in the future. Thank you.
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3 people find it helpful
M***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,1
/10
Reviewed 13 week(s) ago
There is no mat in front of the bathroom, so when you go out you have to get your feet wet.
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5 people find it helpful
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5,9
/10
Reviewed 14 week(s) ago
If it hasn't been used for a long time and there are reservations, at least it should be cleaned and prepared.
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3 people find it helpful
D***n
icon-origin-TRAVELOKA
6,5
/10
Reviewed 14 week(s) ago
The hotel is quiet and poorly maintained, the swimming pool area is very poorly maintained. I won't be coming back 🙏
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4 people find it helpful
N***a
icon-origin-TRAVELOKA
7,0
/10
Reviewed 14 week(s) ago
The hotel staff was friendly and kind. But in one room the toilet leaked, and the other the shower was clogged, so it flooded when we took a shower. The TV and the light next to the TV were out, but luckily the room light was on. Breakfast was also late, saying it was 7, but it was ready at 8, and it was bought from outside. The kitchen was empty, as if it hadn't been used for a long time. We patiently waited for breakfast on the chairs, but after the preparation was finished, we weren't informed that it was ready to be taken, until we asked if it was ready. Other than that, the security guard and receptionist were very nice.
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3 people find it helpful
l***a
icon-origin-TRAVELOKA
5,0
/10
Reviewed 14 week(s) ago
The hotel is a mess, not worth selling, quiet, scary, dusty, cleanliness is really lacking and the service is also really bad.
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3 people find it helpful
D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5,3
/10
Reviewed 15 week(s) ago
The atmosphere was creepy. This was my first experience in my life, staying in a hotel where I checked in and then checked out within hours. Come on, this hotel can be fixed.
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3 people find it helpful
A***d
icon-origin-TRAVELOKA
8,5
/10
Reviewed 16 week(s) ago
Not worth it at all.. Dirty and gloomy...far from expectations
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Accommodation's Reply
12 Jan 2026
Thank you for your review. We apologize for your dissatisfaction with your stay, particularly regarding the uncleanliness of the room and the unpleasant atmosphere. Your feedback is very important to us, and we will take immediate action to assess and improve our cleanliness and room maintenance standards. Sincerely, The Hotel Manager
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Abd R.
icon-origin-TRAVELOKA
5,0
/10
Reviewed 16 week(s) ago
I'm disappointed, I booked for a deluxe twin room but was given a room at the back, like a dirty boarding house...
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4 people find it helpful
Accommodation's Reply
12 Jan 2026
Thank you for your review. We apologize for the inconvenience caused. The room assignment did not meet expectations and was not clean, which certainly does not reflect our standards of service. We will follow up on this immediately, assess the room assignment, and improve our cleanliness oversight by the relevant team. Sincerely, The Hotel Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5,7
/10
Reviewed 16 week(s) ago
Entering the room, there were no towels or hotel slippers. The towels were being washed, the bathroom door wouldn't close properly, and the wood on the bathroom door frame was infested with termite nests. Breakfast was very simple. The only fruit choices were bananas. The only drinks were hot tea and water. Breakfast was white rice, soy sauce chicken, fried tofu, sausage, egg, and crackers.
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3 people find it helpful
Accommodation's Reply
12 Jan 2026
Thank you for your review. We apologize for the inconvenience you experienced during check-in, particularly the lack of towels and slippers, and the bathroom door not closing properly. We also apologize for what was found in the bathroom door frame and will immediately have our engineering team inspect and rectify/remove any pests. Regarding breakfast, we appreciate your feedback on the very limited menu options. We will use this feedback in our evaluation to improve the food and beverage menu, including fruit, in the future. Sincerely, The Hotel Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,0
/10
Reviewed 16 week(s) ago
The hotel staff is very friendly, the room is very spacious, there is a balcony, the room is clean, the service is good... it's just that the room is not soundproof, the sound from the next room can be heard clearly and loudly (maybe because there is a connecting door). The bathroom drain can be improved again, it's a bit clogged, the water doesn't flow smoothly. The same suggestion for the back of the room, maybe the tree can be cut, the mountain view/view is blocked. For towels, please replace them with new ones, many are damaged.... thank you
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Accommodation's Reply
12 Jan 2026
Thank you for your review and rating. We greatly appreciate your appreciation of our staff's friendliness, the comfort of the spacious rooms, the cleanliness of the rooms, and our service. Regarding your feedback, we apologize for any inconvenience regarding soundproofing between rooms (especially those with connecting doors). We will consider this for improvement. We will immediately check the plumbing in the bathrooms to ensure proper water flow. Regarding the obstructed view from the back of the room due to trees, we will coordinate with the relevant team to manage/clean the area to provide the best possible view. Additionally, we have noted your feedback regarding the condition of the towels and will follow up and replace any unsuitable towels in the future. Thank you for your extremely helpful feedback. We hope to welcome you back for an even better experience. Sincerely, The Hotel Manager
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D***i
icon-origin-TRAVELOKA
5,0
/10
Reviewed 17 week(s) ago
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1 people find it helpful
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Ferry a. H.
icon-origin-TRAVELOKA
8,8
/10
Reviewed 18 week(s) ago
The atmosphere is nice and comfortable, the staff are friendly, it's a shame the breakfast ran out, so we ended up joining the group menu, everything was nice and comfortable.
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2 people find it helpful
Accommodation's Reply
12 Jan 2026
Dear Mr./Ms. Ferry A.H., Thank you very much for your positive review regarding the atmosphere and service from our staff. We apologize for the inconvenience caused by the breakfast menu being unavailable. However, we are grateful and relieved to know that you were still able to enjoy the alternative menu (group menu) that we provided. This feedback is valuable for our kitchen team to further improve food sourcing in the future. We hope to welcome you again next time. Sincerely, The Hotel Manager
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S***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 23 week(s) ago
The room is very spacious, everyone is friendly
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3 people find it helpful
Accommodation's Reply
12 Jan 2026
"Good evening. Thank you for taking the time to write to us with your compliments. We are proud to hear that you were pleased with the room amenities and the friendliness of our team. We will immediately pass on your compliments to all staff members on duty, inspiring us to continue striving for the best service. We hope to see you again next time!" Sincerely, The Hotel Manager
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Number of reviews per page
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40

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Lobby 4 De View Hotel Batu

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8,0
Very Good
From 1.683 reviews
Provided by travelers on
Cleanliness

7,8

Room Comfort

8,0

Meal

7,3

Location

8,2

Service and Facilites

8,0

People often mention about De View Hotel Batu
All
Bedroom (27)
Staff Friendliness (22)
Ambiance (22)
Bathroom (22)
Surroundings (19)
Room Space (18)
Accessibility (17)
Hotel Area (16)
Wifi (12)
Check-in/out Time (12)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews De View Hotel Batu

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Quite comfortable in enjoying the holiday period
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M***d
icon-origin-TRAVELOKA
6,4
/10
Reviewed 3 week(s) ago
Got a room with a broken toilet. The staff fixed it, but it broke again, requiring my husband to go back and forth to fix it. The drain was also not working properly, so water pooled when I showered. The water heater had to wait 5 minutes for the water to warm up.
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2 people find it helpful
A***f
icon-origin-TRAVELOKA
7,1
/10
Reviewed 4 week(s) ago
For the friendliness of the staff is good and okay, the swimming pool is small, only for children. The room is spacious and for the torn sheets repaired, the cloth stains still have blood stains and the building is repaired, like the walls look like moldy paint and the building is not well maintained, so at night it feels scary. Got a connecting room so the sound from the next room was heard, less comfortable. Oh yes, what was shown from the room was not a mountain view, but was blocked by large trees in front of the balcony. If Eid the price of 400k is worth it.
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s***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 5 week(s) ago
We rate the service, management, and staff 10/10. This hotel is recovering from the impact of Covid. The swimming pool uses water directly from the mountains, so it doesn't sting the eyes. Just improve the cleanliness, so the hotel will have more guests.
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C***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 6 week(s) ago
Overall, the service was satisfactory. I stayed in room 207. The room was spacious and comfortable. The natural views were beautiful and perfect for relaxing.
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2 people find it helpful
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7,9
/10
Reviewed 7 week(s) ago
This is my first time staying here. -Cheap price -Room doesn't have AC -The position of the power outlet is not convenient, it's confusing when I want to charge my phone -My room was given a connecting door, so it was noisy and could be heard in the next room -The window hinges were broken, it couldn't be closed
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S***L
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5,8
/10
Reviewed 9 week(s) ago
Sorry, this is a review based on my personal experience. 1. The room was poorly maintained and unclean, and it smelled unpleasant. 2. The bathroom was poorly cleaned and maintained, with no hot water and a low water level. 3. The swimming pool also appeared to be rarely cleaned. I hope it can be improved in the future. Thank you.
Read More
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3 people find it helpful
M***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,1
/10
Reviewed 13 week(s) ago
There is no mat in front of the bathroom, so when you go out you have to get your feet wet.
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5 people find it helpful
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5,9
/10
Reviewed 14 week(s) ago
If it hasn't been used for a long time and there are reservations, at least it should be cleaned and prepared.
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3 people find it helpful
D***n
icon-origin-TRAVELOKA
6,5
/10
Reviewed 14 week(s) ago
The hotel is quiet and poorly maintained, the swimming pool area is very poorly maintained. I won't be coming back 🙏
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4 people find it helpful
N***a
icon-origin-TRAVELOKA
7,0
/10
Reviewed 14 week(s) ago
The hotel staff was friendly and kind. But in one room the toilet leaked, and the other the shower was clogged, so it flooded when we took a shower. The TV and the light next to the TV were out, but luckily the room light was on. Breakfast was also late, saying it was 7, but it was ready at 8, and it was bought from outside. The kitchen was empty, as if it hadn't been used for a long time. We patiently waited for breakfast on the chairs, but after the preparation was finished, we weren't informed that it was ready to be taken, until we asked if it was ready. Other than that, the security guard and receptionist were very nice.
Read More
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3 people find it helpful
l***a
icon-origin-TRAVELOKA
5,0
/10
Reviewed 14 week(s) ago
The hotel is a mess, not worth selling, quiet, scary, dusty, cleanliness is really lacking and the service is also really bad.
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3 people find it helpful
D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5,3
/10
Reviewed 15 week(s) ago
The atmosphere was creepy. This was my first experience in my life, staying in a hotel where I checked in and then checked out within hours. Come on, this hotel can be fixed.
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3 people find it helpful
A***d
icon-origin-TRAVELOKA
8,5
/10
Reviewed 16 week(s) ago
Not worth it at all.. Dirty and gloomy...far from expectations
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Accommodation's Reply
12 Jan 2026
Thank you for your review. We apologize for your dissatisfaction with your stay, particularly regarding the uncleanliness of the room and the unpleasant atmosphere. Your feedback is very important to us, and we will take immediate action to assess and improve our cleanliness and room maintenance standards. Sincerely, The Hotel Manager
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Abd R.
icon-origin-TRAVELOKA
5,0
/10
Reviewed 16 week(s) ago
I'm disappointed, I booked for a deluxe twin room but was given a room at the back, like a dirty boarding house...
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4 people find it helpful
Accommodation's Reply
12 Jan 2026
Thank you for your review. We apologize for the inconvenience caused. The room assignment did not meet expectations and was not clean, which certainly does not reflect our standards of service. We will follow up on this immediately, assess the room assignment, and improve our cleanliness oversight by the relevant team. Sincerely, The Hotel Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5,7
/10
Reviewed 16 week(s) ago
Entering the room, there were no towels or hotel slippers. The towels were being washed, the bathroom door wouldn't close properly, and the wood on the bathroom door frame was infested with termite nests. Breakfast was very simple. The only fruit choices were bananas. The only drinks were hot tea and water. Breakfast was white rice, soy sauce chicken, fried tofu, sausage, egg, and crackers.
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3 people find it helpful
Accommodation's Reply
12 Jan 2026
Thank you for your review. We apologize for the inconvenience you experienced during check-in, particularly the lack of towels and slippers, and the bathroom door not closing properly. We also apologize for what was found in the bathroom door frame and will immediately have our engineering team inspect and rectify/remove any pests. Regarding breakfast, we appreciate your feedback on the very limited menu options. We will use this feedback in our evaluation to improve the food and beverage menu, including fruit, in the future. Sincerely, The Hotel Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,0
/10
Reviewed 16 week(s) ago
The hotel staff is very friendly, the room is very spacious, there is a balcony, the room is clean, the service is good... it's just that the room is not soundproof, the sound from the next room can be heard clearly and loudly (maybe because there is a connecting door). The bathroom drain can be improved again, it's a bit clogged, the water doesn't flow smoothly. The same suggestion for the back of the room, maybe the tree can be cut, the mountain view/view is blocked. For towels, please replace them with new ones, many are damaged.... thank you
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Accommodation's Reply
12 Jan 2026
Thank you for your review and rating. We greatly appreciate your appreciation of our staff's friendliness, the comfort of the spacious rooms, the cleanliness of the rooms, and our service. Regarding your feedback, we apologize for any inconvenience regarding soundproofing between rooms (especially those with connecting doors). We will consider this for improvement. We will immediately check the plumbing in the bathrooms to ensure proper water flow. Regarding the obstructed view from the back of the room due to trees, we will coordinate with the relevant team to manage/clean the area to provide the best possible view. Additionally, we have noted your feedback regarding the condition of the towels and will follow up and replace any unsuitable towels in the future. Thank you for your extremely helpful feedback. We hope to welcome you back for an even better experience. Sincerely, The Hotel Manager
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D***i
icon-origin-TRAVELOKA
5,0
/10
Reviewed 17 week(s) ago
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1 people find it helpful
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Ferry a. H.
icon-origin-TRAVELOKA
8,8
/10
Reviewed 18 week(s) ago
The atmosphere is nice and comfortable, the staff are friendly, it's a shame the breakfast ran out, so we ended up joining the group menu, everything was nice and comfortable.
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2 people find it helpful
Accommodation's Reply
12 Jan 2026
Dear Mr./Ms. Ferry A.H., Thank you very much for your positive review regarding the atmosphere and service from our staff. We apologize for the inconvenience caused by the breakfast menu being unavailable. However, we are grateful and relieved to know that you were still able to enjoy the alternative menu (group menu) that we provided. This feedback is valuable for our kitchen team to further improve food sourcing in the future. We hope to welcome you again next time. Sincerely, The Hotel Manager
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S***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 23 week(s) ago
The room is very spacious, everyone is friendly
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3 people find it helpful
Accommodation's Reply
12 Jan 2026
"Good evening. Thank you for taking the time to write to us with your compliments. We are proud to hear that you were pleased with the room amenities and the friendliness of our team. We will immediately pass on your compliments to all staff members on duty, inspiring us to continue striving for the best service. We hope to see you again next time!" Sincerely, The Hotel Manager
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