Front One Hotel Mesir Surabaya

Dear Valued Guest, Assalamu alaikum wa rahmatullah wa barakatuh. Thank you very much for your perfect 10.0 rating and positive review for Front One Mesir Surabaya. Alhamdulillah, we are delighted to know that you were satisfied with our friendly service, especially during the rather hectic check-in process. We remain committed to providing friendly, responsive, and comfortable service to all our guests, even in busy hotel conditions. Your compliments motivate our entire team to continue striving for the best possible service. We hope to welcome you back on your next visit to Front One Mesir Surabaya. Wassalamu alaikum wa rahmatullah wa barakatuh. Sincerely, General Manager, Front One Mesir Surabaya

Dear Valued Guest, Assalamu alaikum wa rahmatullah wa barakatuh. Thank you very much for your perfect 10.0 rating and positive review for Front One Hotel Mesir Surabaya. Alhamdulillah, we are delighted that you were satisfied with your stay with us. Your compliment about "affordable price without compromising quality" is a source of pride and motivation for us to strive to provide high-quality rooms, facilities, and services that meet the needs and expectations of all our guests. Thank you for your trust. We hope to welcome you back for your next stay, and wish you an even more comfortable and memorable experience. Assalamu alaikum wa rahmatullah wa barakatuh. Sincerely, General Manager, Front One Hotel Mesir Surabaya

Dear Valued Guest, Assalamu alaikum wa rahmatullah wa barakatuh. Thank you very much for your perfect 10.0 rating and positive review for Front One Mesir Surabaya. Alhamdulillah, we are delighted to know that you were satisfied with our service, especially the friendliness, politeness, and responsiveness of our staff throughout your stay. Your compliments motivate our entire team to strive to provide friendly, professional, and responsive service to all guests. We hope to welcome you back on your next visit to Front One Mesir Surabaya. Wassalamu alaikum wa rahmatullah wa barakatuh. Sincerely, General Manager, Front One Mesir Surabaya

Dear Valued Guest, Assalamu alaikum wa rahmatullah wa barakatuh. Thank you very much for your perfect 10.0 rating and positive review for Front One Hotel Mesir Surabaya. Alhamdulillah, we are delighted to know that you were satisfied with the cleanliness of the hotel, the friendliness of the staff, and the reasonable price. This compliment motivates our entire team to strive to maintain the highest standards of cleanliness and provide the best service to all our guests. We hope to welcome you back again for an even more comfortable and memorable stay. Assalamu alaikum wa rahmatullah wa barakatuh. Sincerely, General Manager, Front One Hotel Mesir Surabaya

Dear Mr./Ms. Shiva, Assalamu alaikum wa rahmatullah wa barakatuh. Thank you for your review and sharing your experience during your stay at Front One Hotel Mesir Surabaya. We apologize for the inconvenience you experienced regarding the malfunctioning air conditioning in your room. We also apologize that the handling of your complaint did not meet your expectations, particularly concerning communication and follow-up from our team. Your feedback is very important to us as we are evaluating our team's response to guest complaints. Going forward, we will ensure that all complaints are handled with better communication, appropriate apologies, and more comprehensive solutions, including room changes if circumstances permit. Thank you for your feedback. We hope to welcome you back again and provide you with a better stay. Assalamu alaikum wa rahmatullah wa barakatuh. Sincerely, General Manager, Front One Hotel Mesir Surabaya

Dear Valued Guest, Assalamu alaikum wa rahmatullah wa barakatuh. Thank you very much for your 9.7 rating and positive review for Front One Hotel Mesir Surabaya. Alhamdulillah, we are pleased to know that our hotel's location is ideal for exploring northern Surabaya, as well as providing convenient access to Surabaya Old Town. Thank you for your trust and recommendation. We hope to welcome you back again for an even more comfortable and memorable stay. Assalamu alaikum wa rahmatullah wa barakatuh. Sincerely, General Manager, Front One Hotel Mesir Surabaya

Dear Valued Guest, Assalamu alaikum wa rahmatullah wa barakatuh. Thank you for your 8.2 rating and positive review for Front One Hotel Mesir Surabaya. Alhamdulillah, we are delighted to hear that you were comfortable during your stay, especially with the clean, fragrant, and comfortable rooms. This compliment motivates us to continue striving to maintain the quality of cleanliness and comfort at our hotel. We hope to welcome you back on your next stay and provide you with an even better experience. Assalamu alaikum wa rahmatullah wa barakatuh. Sincerely, General Manager, Front One Hotel Mesir Surabaya

Dear Valued Guest, Assalamu alaikum wa rahmatullah wa barakatuh. Thank you very much for your 9.4 rating and positive review for Front One Mesir Surabaya. Alhamdulillah, we are pleased to know that you felt comfortable and satisfied with the cleanliness of the hotel, as well as the reasonable price. We strive to provide a comfortable stay experience with quality services and facilities that meet the needs of all our guests. Thank you for your trust. We hope to welcome you back again on your next visit to Front One Mesir Surabaya. Assalamu alaikum wa rahmatullah wa barakatuh. Sincerely, General Manager, Front One Mesir Surabaya

Dear Valued Guest, Assalamu alaikum wa rahmatullah wa barakatuh. Thank you very much for your perfect 10.0 rating and positive review for Front One Hotel Mesir Surabaya. Alhamdulillah, we are delighted to know that you felt comfortable during your stay and considered the experience worthwhile for the price offered. Your satisfaction motivates us to strive to provide the best quality rooms, facilities, and services at competitive prices. We hope to welcome you back again for an even more comfortable and memorable stay. Wassalamu alaikum wa rahmatullah wa barakatuh. Sincerely, General Manager, Front One Hotel Mesir Surabaya

Dear Mr. Gilda H.M.R., Assalamu alaikum wa rahmatullah wa barakatuh. Thank you very much for your 8.8 rating and positive review for Front One Hotel Mesir Surabaya. Alhamdulillah, we are delighted to know that you were satisfied with the service and friendliness of the hotel staff throughout your stay. Your compliments motivate our entire team to strive to provide the friendliest, most professional, and best service to all our guests. We hope to welcome you back again for an even more comfortable and memorable stay. Assalamu alaikum wa rahmatullah wa barakatuh. Sincerely, General Manager, Front One Hotel Mesir Surabaya

Dear Mr. Darum S., Greetings. Thank you for sharing your experience and feedback during your stay at FrontOne Hotel Mesir Surabaya. We apologize for the inconvenience and concern you experienced regarding the room entry by the waiter. We understand that guest privacy and security are paramount. For this incident, we will conduct an internal investigation and evaluation, including reviewing our room entry procedures and confirming with the relevant teams our standard operating procedures (SOPs) and guest etiquette. We regret that your response to your dissatisfaction appeared dismissive. This is concerning for us, as all guest feedback should be heard and handled with a professional and courteous attitude. Thank you for your information; this feedback is crucial to our evaluation to improve our SOP implementation, maintain guest privacy, and prevent similar incidents from happening again. Sincerely, General Manager, FrontOne Hotel Mesir Surabaya