Grand Metro Hotel Puncak

Traveloka Hotel Appreciation 2023: Exceptional Guest Experience
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8,9
/10
Very Good
3.397 reviews

What Guests Say About Their Stay

A***i

10,0
/ 10
Always a great place to stay on every vacation. The staff is friendly, the hotel environment and rooms are clean. And thank you for helping me decorate the rooms beautifully. 🙏
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Verified Traveler

10,0
/ 10
I had a very pleasant stay here. I'll be back again. Thank you, everyone was very nice and pleasant.
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Amar A.

10,0
/ 10
Friendly security, who directed us to parking. The receptionist was friendly and helpful with check-in. The hotel grounds were clean, as were the rooms. The location is also good, being on the side of the road, so it's easy to get out. The afternoon and evening were still cool and foggy.
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S***i

10,0
/ 10
What a wonderful stay! The location is perfect, the room was impeccably clean, and the bed was super comfortable. The staff was very friendly and helpful. The breakfast menu was varied and delicious. Highly recommended for a family vacation.
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L***h

9,7
/ 10
Loved staying here. Everything was great, from the staff to the cleanliness of the rooms to the facilities. 🫶🏻
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In the Area
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Jalan Raya Puncak KM. 88, Cipanas, Puncak, Jawa Barat, Indonesia, 43253

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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Tasty Breakfast
Minimalist Design
Staying at Grand Metro Hotel Puncak is a good choice when you are visiting Cipanas. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Grand Metro Hotel Puncak

Jalan Raya Puncak KM. 88, Cipanas, Puncak, Jawa Barat, Indonesia, 43253
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Lobby Grand Metro Hotel Puncak
Lobby 2 Grand Metro Hotel Puncak

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About Grand Metro Hotel Puncak

Nestled in the picturesque hills of West Java, the Grand Metro Hotel Puncak is a serene retreat that offers a perfect blend of comfort, luxury, and nature. This hotel is strategically located, making it an ideal getaway for both leisure and business travelers. With its stunning views of the surrounding mountains and lush greenery, guests can enjoy a peaceful atmosphere that is hard to find in bustling city life.

The Grand Metro Hotel Puncak boasts a variety of accommodations, from cozy rooms to spacious suites, all designed with modern amenities to ensure a comfortable stay. Each room is equipped with air conditioning, flat-screen TVs, and complimentary Wi-Fi, allowing guests to stay connected while enjoying their vacation. The hotel’s design reflects a harmonious blend of traditional Indonesian architecture and contemporary style, creating a warm and inviting ambiance.

One of the standout features of the Grand Metro Hotel Puncak is its commitment to providing exceptional service. The friendly and attentive staff are always on hand to assist with any requests, ensuring that every guest feels valued and cared for. Whether you need help planning your itinerary or require room service, the hotel staff is dedicated to making your stay as enjoyable as possible.

In addition to its comfortable accommodations, the Grand Metro Hotel Puncak offers a range of facilities to enhance your experience. Guests can indulge in delicious meals at the on-site restaurant, which serves a variety of local and international dishes. For those looking to unwind, the hotel features a swimming pool, fitness center, and spa services, providing ample opportunities for relaxation and rejuvenation.

Moreover, the hotel’s location makes it a perfect base for exploring the natural beauty and cultural attractions of Puncak. From tea plantations to waterfalls, there’s no shortage of breathtaking sights to discover. Whether you’re seeking adventure or tranquility, the Grand Metro Hotel Puncak is the ideal destination for your next getaway.

Why You Should Stay at Grand Metro Hotel Puncak

Choosing to stay at the Grand Metro Hotel Puncak means immersing yourself in a tranquil environment that promotes relaxation and rejuvenation. The hotel’s strategic location allows easy access to various attractions, making it a convenient choice for travelers. Additionally, the combination of modern amenities and traditional hospitality ensures that your stay will be memorable.

Best Time to Stay at Grand Metro Hotel Puncak

The best time to visit the Grand Metro Hotel Puncak is during the dry season, which typically runs from May to September. During these months, the weather is pleasant, making it ideal for outdoor activities and sightseeing. However, if you prefer a quieter experience, consider visiting during the shoulder seasons of April and October, when the crowds are thinner, and the natural beauty is still at its peak.

Transportation and Accessibility

Access to the Airport

Getting to the Grand Metro Hotel Puncak is convenient, especially for travelers arriving by air. The nearest airport is Soekarno-Hatta International Airport (CGK), located approximately 70 kilometers away. From the airport, guests can opt for a taxi or pre-arranged shuttle service to reach the hotel. The journey typically takes around 2 to 3 hours, depending on traffic conditions.

Public Transportation

For those who prefer public transportation, there are several options available. Buses and minibusses frequently run from Jakarta to Puncak, providing an affordable way to travel. Once you arrive in Puncak, local transportation options such as taxis and ride-sharing services are readily available to take you to the Grand Metro Hotel. This makes it easy for guests to explore the surrounding area without the need for a personal vehicle.

Unique Facilities at Grand Metro Hotel Puncak

Swimming Pool

The Grand Metro Hotel Puncak features a stunning outdoor swimming pool surrounded by lush gardens. It’s the perfect spot to relax and soak up the sun while enjoying the breathtaking views of the mountains. The pool area is equipped with comfortable loungers, making it an ideal place to unwind after a day of exploring.

Spa and Wellness Center

For those looking to indulge in some pampering, the hotel’s spa and wellness center offers a range of treatments designed to rejuvenate the body and mind. From traditional massages to beauty treatments, guests can enjoy a tranquil escape that enhances their overall well-being.

Restaurant and Dining Options

The on-site restaurant at Grand Metro Hotel Puncak serves a delectable array of dishes, featuring both local and international cuisine. Guests can enjoy their meals in a cozy setting, with the option of dining al fresco to take in the stunning views. The restaurant also caters to special dietary needs, ensuring that every guest finds something to satisfy their palate.

Nearby Attractions at Grand Metro Hotel Puncak

Taman Safari Indonesia

Located approximately 15 kilometers from the Grand Metro Hotel Puncak, Taman Safari Indonesia is a must-visit attraction for families and wildlife enthusiasts. This expansive safari park allows visitors to drive through and observe a variety of animals in their natural habitats. The park also features animal shows, a petting zoo, and opportunities for close encounters with exotic wildlife.

Cipanas Hot Springs

Just 10 kilometers away, Cipanas Hot Springs is a popular destination for those seeking relaxation and rejuvenation. The natural hot springs are known for their therapeutic properties, making it an ideal spot to unwind after a day of exploration. Visitors can enjoy soaking in the warm waters while surrounded by lush greenery, creating a serene atmosphere.

Gunung Mas Tea Plantation

Located about 8 kilometers from the hotel, the Gunung Mas Tea Plantation offers a unique opportunity to explore the beautiful tea fields of Puncak. Guests can take guided tours to learn about the tea production process, enjoy scenic views, and even participate in tea tasting sessions. It’s a perfect spot for nature lovers and those looking to experience the local culture.

Little Venice Puncak

Approximately 12 kilometers from the Grand Metro Hotel, Little Venice Puncak is a charming theme park that features picturesque canals and colorful buildings reminiscent of Venice, Italy. Visitors can enjoy boat rides, take photos, and explore the various attractions within the park. It’s a fun destination for families and couples alike.

Curug Cilember Waterfall

For adventure seekers, Curug Cilember Waterfall is a stunning natural attraction located about 14 kilometers from the hotel. The waterfall is surrounded by lush forests and offers hiking trails for those looking to explore the area. Visitors can enjoy a refreshing swim in the natural pools and take in the breathtaking scenery.

Puncak Pass

Puncak Pass, located around 10 kilometers from the Grand Metro Hotel, is a popular viewpoint that offers panoramic views of the surrounding mountains and valleys. It’s an ideal spot for photography enthusiasts and those looking to enjoy a peaceful moment in nature. There are also several cafes and restaurants nearby where visitors can relax and enjoy the scenery.

Agro Wisata Gunung Mas

Just a short drive from the hotel, Agro Wisata Gunung Mas is an agricultural tourism destination that allows visitors to learn about local farming practices. Guests can participate in activities such as fruit picking, tea harvesting, and even enjoy guided tours of the plantation. It’s a great way to experience the local culture and enjoy fresh produce.

JungleLand Adventure Theme Park

Located approximately 20 kilometers from the Grand Metro Hotel, JungleLand Adventure Theme Park is a thrilling destination for families and adventure seekers. The park features a variety of rides and attractions, including roller coasters, water rides, and live entertainment. It’s a perfect spot for a fun-filled day with family and friends.

Mount Gede Pangrango National Park

For nature enthusiasts, Mount Gede Pangrango National Park is a must-visit destination located about 25 kilometers from the hotel. The park is home to diverse flora and fauna, as well as stunning hiking trails that lead to the summit of Mount Gede. It’s an excellent spot for trekking, bird watching, and enjoying the beauty of nature.

Pasar Cisarua

Located just 5 kilometers from the Grand Metro Hotel, Pasar Cisarua is a traditional market where visitors can experience local culture and cuisine. The market offers a variety of fresh produce, handicrafts, and street food, making it a great place to immerse yourself in the local lifestyle. It’s an excellent spot for souvenir shopping and trying authentic Indonesian dishes.

Tips and Tricks for Staying at Grand Metro Hotel Puncak

Tips During Your Stay

To make the most of your stay at the Grand Metro Hotel Puncak, consider planning your itinerary in advance. This will help you maximize your time and ensure you don’t miss out on any of the nearby attractions. Additionally, take advantage of the hotel’s concierge services for recommendations on local activities and dining options.

Tips for Enjoying Hotel Facilities

Make sure to explore all the facilities the hotel has to offer. Spend some time at the swimming pool, indulge in a spa treatment, and enjoy meals at the restaurant. Don’t hesitate to ask the staff for assistance or recommendations on how to best utilize the hotel’s amenities for a more enjoyable experience.

Why Book Grand Metro Hotel Puncak on Traveloka

Extensive Accommodation Options

When you book the Grand Metro Hotel Puncak through Traveloka, you gain access to a wide range of accommodation options. Whether you’re looking for a budget-friendly room or a luxurious suite, Traveloka has you covered. The platform allows you to compare prices and find the best deals, ensuring you get the most value for your money.

Easy and Flexible Payment Options

Traveloka offers convenient payment options, including the ability to pay at the hotel. This flexibility allows you to plan your trip without the stress of upfront payments. Additionally, the PayLater feature enables you to save even more, making it easier to manage your travel budget.

Customer Loyalty Program

By booking through Traveloka, you can take advantage of their customer loyalty program. As you book more stays, you can elevate your Traveloka Priority level, unlocking amazing benefits and special perks. This program rewards loyal customers, making your future travels even more enjoyable.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at the Grand Metro Hotel Puncak. These reviews provide valuable insights into the hotel’s services and facilities, helping you make an informed decision before booking. You can trust the experiences of fellow travelers to guide your choice.

With all these advantages, there’s no reason not to choose the Grand Metro Hotel Puncak for your next getaway. Booking hotel now via Traveloka and enjoy an unforgettable vacation experience!

All facilities in Grand Metro Hotel Puncak

Entertainment Facility Grand Metro Hotel Puncak
Entertainment Facility
Functional Hall Grand Metro Hotel Puncak
Functional Hall
Common Space Grand Metro Hotel Puncak
Common Space
Lobby Grand Metro Hotel Puncak
Lobby
Accommodation Services Grand Metro Hotel Puncak
Accommodation Services

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Breakfast (surcharge)
  • Buffet dinner
  • Buffet lunch
  • Dining area
  • Fullboard with drinks
  • Gala dinner
  • Free breakfast
  • Snacks

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Early check-in
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • WiFi in public area

General

  • Ballroom
  • Banquet
  • Family room
  • Fireplace in lobby
  • Heater
  • Swimming pool
  • Rooftop terrace
  • Smoking area
  • Smoke-free
  • Terrace

Hotel Services

  • Concierge
  • Early Check-in
  • Express check-in
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service

Things to Do

  • Garden
  • Outdoor pool
  • Pool sun loungers
  • Sun loungers

In-room Facilities

  • Desk
  • Shower
  • TV

Business Facilities

  • Meeting facilities
  • Projector

Family-friendly Facilities

  • Children pool

Transportation

  • Secure parking

Connectivity

  • Free WiFi

Accessibilty

  • Wheelchair accessible

Accommodation Policy & General Information in Grand Metro Hotel Puncak

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Facility

Business Facilities, Spa closed temporarily from 1-7-2025 to 31-12-2026.
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Metro Hotel Puncak
45
Number of floors in Grand Metro Hotel Puncak
4
Another facilities in Grand Metro Hotel Puncak
A la carte dinner, A la carte lunch, Breakfast, Breakfast and dinner, Breakfast and lunch

Frequently asked question in Grand Metro Hotel Puncak

What are available facilities at Grand Metro Hotel Puncak?
There are top facilites at Grand Metro Hotel Puncak such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Grand Metro Hotel Puncak?
The standard check-in time at Grand Metro Hotel Puncak is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Grand Metro Hotel Puncak provide breakfast?
Yes, Grand Metro Hotel Puncak provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Metro Hotel Puncak?
Grand Metro Hotel Puncak is a 3.0-star hotel.
How many floors does Grand Metro Hotel Puncak have?
Grand Metro Hotel Puncak has 4 floors.
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More Reviews from Other Guests in Grand Metro Hotel Puncak

8,9
Very Good
From 3.397 reviews
Provided by travelers on
Cleanliness

9,0

Room Comfort

8,8

Meal

8,9

Location

8,9

Service and Facilites

9,0

People often mention about Grand Metro Hotel Puncak
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Staff Friendliness (273)
Taste (240)
Ambiance (233)
Hotel Area (224)
Bedroom (223)
Bathroom (207)
Variety (191)
Accessibility (190)
Family Friendly (184)
In-house Restaurant (175)
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Traveler Reviews Grand Metro Hotel Puncak

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 4 day(s) ago
The hotel staff was very friendly during check-in and check-out.
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Accommodation's Reply
21 Aug 2026
With our deepest regards, thank you for choosing Grand Metro Hotel Puncak as your vacation destination. Your positive star rating motivates us to continue providing the best possible experience for all our guests. We sincerely hope to welcome you again on your next holiday. 🌿 Sincerely, Grand Metro Hotel Puncak
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Rosidin
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 day(s) ago
Enjoyed staying here, will come back again.
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Accommodation's Reply
21 Aug 2026
Dear Mr. Rosidin, Thank you for choosing Grand Metro Hotel Puncak as your vacation destination. Your star rating motivates us to strive to provide the best possible experience for all our guests. We look forward to welcoming you again on your next holiday. 🌿 Sincerely, Grand Metro Hotel Puncak
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P***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 day(s) ago
The hotel staff is very friendly, and the breakfast is delicious. The service is so good it makes you want to come back again.
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Accommodation's Reply
21 Aug 2026
With our deepest respect, thank you for choosing Grand Metro Hotel Puncak as your vacation destination. Your positive star rating motivates us to continue providing the best possible experience for all our guests. We sincerely hope to welcome you again on your next holiday. 🌿 Sincerely, Grand Metro Hotel Puncak
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B***s
icon-origin-TRAVELOKA
9,7
/10
Reviewed 5 day(s) ago
A three-star hotel with good quality, although the price is above average. However, this is understandable considering the high cost of hotels in the Puncak area.
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Accommodation's Reply
19 Aug 2026
With our deepest respect, thank you for choosing Grand Metro Hotel Puncak as your vacation destination. Your positive star rating motivates us to continue providing the best possible experience for all our guests. We sincerely hope to welcome you again on your next holiday. 🌿 Sincerely, Grand Metro Hotel Puncak
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Firgiawan K.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 1 week(s) ago
The service and breakfast were quite good. The roadside location is easy to find, though it's a bit noisy from traffic. The rooms are quite soundproof. There's a swimming pool for the kids. The hotel isn't large, but it's comfortable enough for a layover if you're traveling or sightseeing in the Puncak Pass area.
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Accommodation's Reply
19 Aug 2026
Sincerely, Mr. Firgiawan, Thank you for choosing Grand Metro Hotel Puncak as your accommodation. Your positive star rating motivates us to continue providing the best experience for all our guests. We hope to welcome you again on your next holiday. See you again on your next vacation 🌿 Sincerely, Grand Metro Hotel Puncak
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Mita A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
The roadside location is perfect. The rooms are comfortable and cool, even without air conditioning. Get a Grand Deluxe room with a direct pool view 🤩
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Accommodation's Reply
19 Aug 2026
Sincerely, Ms. Mita A. Thank you for choosing Grand Metro Hotel Puncak as your vacation destination ✨ Your star review motivates us to strive to provide the best experience for all our guests. We hope to welcome you again on your next holiday 🌿 Sincerely, Grand Metro Hotel Puncak
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O***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 1 week(s) ago
Friendly staff, clean rooms. Food with omelets is even better.
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Accommodation's Reply
19 Aug 2026
With our deepest respect, thank you for choosing Grand Metro Hotel Puncak as your vacation destination. Your positive star rating motivates us to continue providing the best possible experience for all our guests. We sincerely hope to welcome you again on your next holiday. 🌿 Sincerely, Grand Metro Hotel Puncak
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Kemala D.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
Comfortable, makes you want to come back again 😍
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Accommodation's Reply
19 Aug 2026
Dear Ms. Kemala, Thank you for choosing Grand Metro Hotel Puncak as your holiday destination ✨ Your five-star review motivates us to strive to provide the best experience for all our guests. We hope to welcome you again on your next holiday 🌿 Sincerely, Grand Metro Hotel Puncak
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FADIL W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The hotel is always a favorite when staying in the peak area, the check-in process is fast, there is also a swimming pool, the rooms are also clean and tidy even though there is no AC, it is still cold.. recommended anyway
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Accommodation's Reply
19 Aug 2026
Hello Fadil, Thank you for choosing Grand Metro Hotel Puncak as your vacation destination. Your star rating motivates us to continue providing the best possible experience for all our guests. We hope to welcome you again on your next holiday. See you again on your next vacation 🌿 Sincerely, Grand Metro Hotel Puncak
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The room is comfortable, worth the price, clean.
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Accommodation's Reply
19 Aug 2026
With our deepest regards, thank you for choosing Grand Metro Hotel Puncak as your vacation destination. Your positive star rating motivates us to continue providing the best possible experience for all our guests. We sincerely hope to welcome you again on your next holiday. 🌿 Sincerely, Grand Metro Hotel Puncak
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Cyntia A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 4 week(s) ago
First time staying at the Grand Metro Hotel. Booked a Deluxe room, very comfortable. Although the room is small, it is quite comfortable, clean & tidy for 1 person. The hotel staff and security are quite friendly and kind. The hotel is hassle-free, right on the roadside, according to the Wi-Fi pass #NoisyButFun 😁. Next time I want to go on vacation, I think I will come back to this hotel again. Plus, the air is super cool. Good, keep it up.
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1 people find it helpful
Accommodation's Reply
19 Aug 2026
Sincerely, Cynthia A. Thank you for choosing Grand Metro Hotel Puncak as your holiday destination ✨ Your star review motivates us to continue providing the best experience for all our guests. We hope to welcome you again on your next holiday. See you next time! 🌿 Sincerely, Grand Metro Hotel Puncak
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P***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Highly recommended for family.
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Accommodation's Reply
27 Jul 2026
Hello, thank you for choosing Grand Metro Hotel Punchak as your vacation destination ✨. Your positive review is a great motivation for us to strive even harder to provide the best experience for all our guests. We look forward to seeing you at Grand Metro Hotel Punchak again. We hope to see you on your next vacation 🌿. You can make a room reservation via WhatsApp 08******899. Thank you. Sincerely, Grand Metro Hotel Punchak
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A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Always a great place to stay on every vacation. The staff is friendly, the hotel environment and rooms are clean. And thank you for helping me decorate the rooms beautifully. 🙏
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Accommodation's Reply
27 Jul 2026
Hello! Thank you for choosing Grand Metro Hotel Puncak as your holiday destination. Your star review motivates us to strive to provide the best experience for all our guests. We sincerely hope to welcome you again on your next holiday 🌿 You can make reservations via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
A clean and comfortable hotel with a strategic location, suitable for children's holidays.
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1 people find it helpful
Accommodation's Reply
21 Jul 2026
Dear Ms. Surivia, Thank you so much for your valuable review of Grand Metro Hotel Puncak. Your compliments are a great encouragement to us, motivating us to continue providing even better service. We hope to welcome you back to Grand Metro Hotel Puncak again soon! For more information, please contact us via WhatsApp (08-899) 😊
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Puji L.
icon-origin-TRAVELOKA
7,0
/10
Reviewed 5 week(s) ago
I've stayed here many times, but this time I was unlucky. The chair I was sitting on broke because the staff hadn't checked it. The chair was so unfit that I fell and injured my hand, seriously hurting myself with broken glass. To prevent this from happening again, use a chair that's suitable for guests (sturdy).
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1 people find it helpful
Accommodation's Reply
19 Aug 2026
Dear Mr. Puji Lestari, Thank you for taking the time to write a review. We sincerely apologize for the incident that resulted in your injury. This feedback is very concerning to us, and we have inspected and reviewed all our facilities, especially the benches, to ensure that such an incident does not happen again. Thank you for your feedback. We hope you will give us the opportunity to provide a better experience on your next visit. We wish you a speedy recovery.
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
I had a very pleasant stay here. I'll be back again. Thank you, everyone was very nice and pleasant.
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1 people find it helpful
Accommodation's Reply
21 Jul 2026
With our deepest regards, thank you for sharing your valuable experience at Grand Metro Poon Corner Hotel. Your compliments are a great encouragement to us, motivating us to continue providing the best service. We sincerely hope to welcome you back to Grand Metro Poon Corner Hotel again. We look forward to seeing you soon! For more information, please contact us via WhatsApp (08-899) 😊
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S***o
icon-origin-TRAVELOKA
7,2
/10
Reviewed 6 week(s) ago
There are itchy ants on the floor, the room doesn't have air conditioning so the children are excited and have trouble sleeping even though they are at the top of the right position and the weather is not cool.
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1 people find it helpful
Accommodation's Reply
21 Jul 2026
Thank you for taking the time to provide feedback. We apologize for the inconvenience you experienced regarding the ants in your room and the uncomfortable room conditions. We have forwarded your feedback to the relevant team for immediate investigation and improvement. We hope to welcome you back for an even better experience. 🙏
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R***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
The staff is very friendly, the food is delicious, and the view is beautiful. It's really cool at night, but it's a bit noisy because it's on the side of the road. Other than that, it's okay, highly recommended 👍🏻
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Accommodation's Reply
21 Jul 2026
With our deepest regards, thank you for sharing your valuable experience at Grand Metro Poon Corner Hotel. Your compliments are a great encouragement to us, motivating us to continue providing the best service. We sincerely hope to welcome you back to Grand Metro Poon Corner Hotel again. We look forward to seeing you soon! For more information, please contact us via WhatsApp (08-899) 😊
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siti s.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
This is my second time staying here. The hotel staff is friendly, the food is delicious, and it makes the kids happy.
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2 people find it helpful
Accommodation's Reply
21 Jul 2026
Dear Mr. Siti S., Thank you very much for your valuable review of Grand Metro Hotel Pancak. Your feedback is a great encouragement for us to improve our services. We hope to welcome you back to Grand Metro Hotel Pancak again. If you have any questions, please contact us via WhatsApp (08-899) 😊
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Surya P.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
The staff is friendly and the place is cool and cozy. Even without air conditioning, it's still cool.
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1 people find it helpful
Accommodation's Reply
21 Jul 2026
Dear Mr./Ms. Suriya, Thank you for staying at Grand Metropoon Corner Hotel and thank you for your review. Your encouraging words are a great motivation for us and make us strive to always provide the best service. We hope to welcome you back to Grand Metropoon Corner Hotel again. We look forward to seeing you soon! If you have any questions, please contact us via WhatsApp (08-899) 😊
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Lobby 4 Grand Metro Hotel Puncak

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8,9
Very Good
From 3.397 reviews
Provided by travelers on
Cleanliness

9,0

Room Comfort

8,8

Meal

8,9

Location

8,9

Service and Facilites

9,0

People often mention about Grand Metro Hotel Puncak
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Staff Friendliness (273)
Taste (240)
Ambiance (233)
Hotel Area (224)
Bedroom (223)
Bathroom (207)
Variety (191)
Accessibility (190)
Family Friendly (184)
In-house Restaurant (175)
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Traveler Reviews Grand Metro Hotel Puncak

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 4 day(s) ago
The hotel staff was very friendly during check-in and check-out.
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Accommodation's Reply
21 Aug 2026
With our deepest regards, thank you for choosing Grand Metro Hotel Puncak as your vacation destination. Your positive star rating motivates us to continue providing the best possible experience for all our guests. We sincerely hope to welcome you again on your next holiday. 🌿 Sincerely, Grand Metro Hotel Puncak
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Rosidin
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Staycation
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10,0
/10
Reviewed 5 day(s) ago
Enjoyed staying here, will come back again.
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Accommodation's Reply
21 Aug 2026
Dear Mr. Rosidin, Thank you for choosing Grand Metro Hotel Puncak as your vacation destination. Your star rating motivates us to strive to provide the best possible experience for all our guests. We look forward to welcoming you again on your next holiday. 🌿 Sincerely, Grand Metro Hotel Puncak
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P***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 day(s) ago
The hotel staff is very friendly, and the breakfast is delicious. The service is so good it makes you want to come back again.
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Accommodation's Reply
21 Aug 2026
With our deepest respect, thank you for choosing Grand Metro Hotel Puncak as your vacation destination. Your positive star rating motivates us to continue providing the best possible experience for all our guests. We sincerely hope to welcome you again on your next holiday. 🌿 Sincerely, Grand Metro Hotel Puncak
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B***s
icon-origin-TRAVELOKA
9,7
/10
Reviewed 5 day(s) ago
A three-star hotel with good quality, although the price is above average. However, this is understandable considering the high cost of hotels in the Puncak area.
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Accommodation's Reply
19 Aug 2026
With our deepest respect, thank you for choosing Grand Metro Hotel Puncak as your vacation destination. Your positive star rating motivates us to continue providing the best possible experience for all our guests. We sincerely hope to welcome you again on your next holiday. 🌿 Sincerely, Grand Metro Hotel Puncak
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Firgiawan K.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 1 week(s) ago
The service and breakfast were quite good. The roadside location is easy to find, though it's a bit noisy from traffic. The rooms are quite soundproof. There's a swimming pool for the kids. The hotel isn't large, but it's comfortable enough for a layover if you're traveling or sightseeing in the Puncak Pass area.
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Accommodation's Reply
19 Aug 2026
Sincerely, Mr. Firgiawan, Thank you for choosing Grand Metro Hotel Puncak as your accommodation. Your positive star rating motivates us to continue providing the best experience for all our guests. We hope to welcome you again on your next holiday. See you again on your next vacation 🌿 Sincerely, Grand Metro Hotel Puncak
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Mita A.
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Staycation
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10,0
/10
Reviewed 1 week(s) ago
The roadside location is perfect. The rooms are comfortable and cool, even without air conditioning. Get a Grand Deluxe room with a direct pool view 🤩
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Accommodation's Reply
19 Aug 2026
Sincerely, Ms. Mita A. Thank you for choosing Grand Metro Hotel Puncak as your vacation destination ✨ Your star review motivates us to strive to provide the best experience for all our guests. We hope to welcome you again on your next holiday 🌿 Sincerely, Grand Metro Hotel Puncak
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O***r
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Staycation
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9,7
/10
Reviewed 1 week(s) ago
Friendly staff, clean rooms. Food with omelets is even better.
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Accommodation's Reply
19 Aug 2026
With our deepest respect, thank you for choosing Grand Metro Hotel Puncak as your vacation destination. Your positive star rating motivates us to continue providing the best possible experience for all our guests. We sincerely hope to welcome you again on your next holiday. 🌿 Sincerely, Grand Metro Hotel Puncak
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Kemala D.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
Comfortable, makes you want to come back again 😍
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Accommodation's Reply
19 Aug 2026
Dear Ms. Kemala, Thank you for choosing Grand Metro Hotel Puncak as your holiday destination ✨ Your five-star review motivates us to strive to provide the best experience for all our guests. We hope to welcome you again on your next holiday 🌿 Sincerely, Grand Metro Hotel Puncak
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FADIL W.
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Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The hotel is always a favorite when staying in the peak area, the check-in process is fast, there is also a swimming pool, the rooms are also clean and tidy even though there is no AC, it is still cold.. recommended anyway
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Accommodation's Reply
19 Aug 2026
Hello Fadil, Thank you for choosing Grand Metro Hotel Puncak as your vacation destination. Your star rating motivates us to continue providing the best possible experience for all our guests. We hope to welcome you again on your next holiday. See you again on your next vacation 🌿 Sincerely, Grand Metro Hotel Puncak
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The room is comfortable, worth the price, clean.
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Accommodation's Reply
19 Aug 2026
With our deepest regards, thank you for choosing Grand Metro Hotel Puncak as your vacation destination. Your positive star rating motivates us to continue providing the best possible experience for all our guests. We sincerely hope to welcome you again on your next holiday. 🌿 Sincerely, Grand Metro Hotel Puncak
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Cyntia A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 4 week(s) ago
First time staying at the Grand Metro Hotel. Booked a Deluxe room, very comfortable. Although the room is small, it is quite comfortable, clean & tidy for 1 person. The hotel staff and security are quite friendly and kind. The hotel is hassle-free, right on the roadside, according to the Wi-Fi pass #NoisyButFun 😁. Next time I want to go on vacation, I think I will come back to this hotel again. Plus, the air is super cool. Good, keep it up.
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1 people find it helpful
Accommodation's Reply
19 Aug 2026
Sincerely, Cynthia A. Thank you for choosing Grand Metro Hotel Puncak as your holiday destination ✨ Your star review motivates us to continue providing the best experience for all our guests. We hope to welcome you again on your next holiday. See you next time! 🌿 Sincerely, Grand Metro Hotel Puncak
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P***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Highly recommended for family.
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Accommodation's Reply
27 Jul 2026
Hello, thank you for choosing Grand Metro Hotel Punchak as your vacation destination ✨. Your positive review is a great motivation for us to strive even harder to provide the best experience for all our guests. We look forward to seeing you at Grand Metro Hotel Punchak again. We hope to see you on your next vacation 🌿. You can make a room reservation via WhatsApp 08******899. Thank you. Sincerely, Grand Metro Hotel Punchak
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A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Always a great place to stay on every vacation. The staff is friendly, the hotel environment and rooms are clean. And thank you for helping me decorate the rooms beautifully. 🙏
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Accommodation's Reply
27 Jul 2026
Hello! Thank you for choosing Grand Metro Hotel Puncak as your holiday destination. Your star review motivates us to strive to provide the best experience for all our guests. We sincerely hope to welcome you again on your next holiday 🌿 You can make reservations via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
A clean and comfortable hotel with a strategic location, suitable for children's holidays.
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1 people find it helpful
Accommodation's Reply
21 Jul 2026
Dear Ms. Surivia, Thank you so much for your valuable review of Grand Metro Hotel Puncak. Your compliments are a great encouragement to us, motivating us to continue providing even better service. We hope to welcome you back to Grand Metro Hotel Puncak again soon! For more information, please contact us via WhatsApp (08-899) 😊
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Puji L.
icon-origin-TRAVELOKA
7,0
/10
Reviewed 5 week(s) ago
I've stayed here many times, but this time I was unlucky. The chair I was sitting on broke because the staff hadn't checked it. The chair was so unfit that I fell and injured my hand, seriously hurting myself with broken glass. To prevent this from happening again, use a chair that's suitable for guests (sturdy).
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1 people find it helpful
Accommodation's Reply
19 Aug 2026
Dear Mr. Puji Lestari, Thank you for taking the time to write a review. We sincerely apologize for the incident that resulted in your injury. This feedback is very concerning to us, and we have inspected and reviewed all our facilities, especially the benches, to ensure that such an incident does not happen again. Thank you for your feedback. We hope you will give us the opportunity to provide a better experience on your next visit. We wish you a speedy recovery.
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
I had a very pleasant stay here. I'll be back again. Thank you, everyone was very nice and pleasant.
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1 people find it helpful
Accommodation's Reply
21 Jul 2026
With our deepest regards, thank you for sharing your valuable experience at Grand Metro Poon Corner Hotel. Your compliments are a great encouragement to us, motivating us to continue providing the best service. We sincerely hope to welcome you back to Grand Metro Poon Corner Hotel again. We look forward to seeing you soon! For more information, please contact us via WhatsApp (08-899) 😊
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S***o
icon-origin-TRAVELOKA
7,2
/10
Reviewed 6 week(s) ago
There are itchy ants on the floor, the room doesn't have air conditioning so the children are excited and have trouble sleeping even though they are at the top of the right position and the weather is not cool.
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1 people find it helpful
Accommodation's Reply
21 Jul 2026
Thank you for taking the time to provide feedback. We apologize for the inconvenience you experienced regarding the ants in your room and the uncomfortable room conditions. We have forwarded your feedback to the relevant team for immediate investigation and improvement. We hope to welcome you back for an even better experience. 🙏
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R***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
The staff is very friendly, the food is delicious, and the view is beautiful. It's really cool at night, but it's a bit noisy because it's on the side of the road. Other than that, it's okay, highly recommended 👍🏻
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Accommodation's Reply
21 Jul 2026
With our deepest regards, thank you for sharing your valuable experience at Grand Metro Poon Corner Hotel. Your compliments are a great encouragement to us, motivating us to continue providing the best service. We sincerely hope to welcome you back to Grand Metro Poon Corner Hotel again. We look forward to seeing you soon! For more information, please contact us via WhatsApp (08-899) 😊
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siti s.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
This is my second time staying here. The hotel staff is friendly, the food is delicious, and it makes the kids happy.
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2 people find it helpful
Accommodation's Reply
21 Jul 2026
Dear Mr. Siti S., Thank you very much for your valuable review of Grand Metro Hotel Pancak. Your feedback is a great encouragement for us to improve our services. We hope to welcome you back to Grand Metro Hotel Pancak again. If you have any questions, please contact us via WhatsApp (08-899) 😊
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Surya P.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
The staff is friendly and the place is cool and cozy. Even without air conditioning, it's still cool.
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1 people find it helpful
Accommodation's Reply
21 Jul 2026
Dear Mr./Ms. Suriya, Thank you for staying at Grand Metropoon Corner Hotel and thank you for your review. Your encouraging words are a great motivation for us and make us strive to always provide the best service. We hope to welcome you back to Grand Metropoon Corner Hotel again. We look forward to seeing you soon! If you have any questions, please contact us via WhatsApp (08-899) 😊
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Number of reviews per page
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40