Download App
IDR
Pay
Log In
Register
Transports
Accommodations
Things to Do
Bills & Top-ups
Travel Add-ons
Accommodation Overview
Area Info
Rooms
Reviews
Accommodation Policy
Facilities
Back to Top

JW Marriott Hotel Surabaya

Hotels
Jl Embong Malang 85 - 89, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60261
2019 Traveloka Hotel Awards Winner: Best Cleanliness
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.
Learn more
EXTERIOR_BUILDING JW Marriott Hotel Surabaya
SWIMMING_POOL JW Marriott Hotel Surabaya
BEDROOM JW Marriott Hotel Surabaya
BEDROOM JW Marriott Hotel Surabaya
LOBBY JW Marriott Hotel Surabaya
See All Photos
Traveloka
9.0 Impressive
From 6,569 reviews
See our top reviews!
Check our curated reviews for honest descriptions about this accommodation.
Excellent and very friendly staffs, specially the lady at the check in counter, on duty in the afternoon around 3-4 PM.
Mohan R. J.
See All Reviews
Facilities
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
See More Facilities

Location Info

Jl Embong Malang 85 - 89, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60261
Open Map

Available Room Types in JW Marriott Hotel Surabaya

Speed up your search by choosing what you need
Price Display
Per Night
Feeling unsure? You can change your stay details here
Check-in
Sat, 28 Jan 2023
Duration
1 night
Guests and Rooms
1 Adult(s), 0 Child, 1 Room
Based on 6,569 reviews
9.0
Impressive
Fantastic
3,338
Very Good
2,624
Satisfying
225
Average
379
Poor
3
Cleanliness
Comfort
Meal
Location
Service
Show reviews that mention...
All
strategic location (60)
good ac (3)
friendly staffs (65)
clean room (48)
affordable price (3)
excellent service (10)
tasty breakfast (34)
complete facilities (13)
free valet (1)
varied breakfast (1)
SEE MORE (10)
Sort by
Most Recent
Category
See all reviews
Language
English
Show Reviews with Photos
IM
I Made A. S. M.
10
/ 10
19 Jan 2023
So the 5 star hotel was not without any doubt. Services and the cleanliness was top notch.

Like this review?

AD
Angelina D. A.
10
/ 10
13 Jan 2023
Holiday
Great hospitality, great service. Indonesian breakfast menus were very delicious!

Like this review?

Accommodation's Reply

17 Jan 2023
Dear Mrs. Angelina, Sunny Greetings from JW Marriott Surabaya. Firstly thank you for taking the time to provide us with your experience. Your feedback is of paramount importance to us in our effort to continually improve the high standards we set ourselves. Rest assured that we will share your feedback to all of our team. It was an honor to have you in our midst. On behalf the entire team, we look forward to your welcoming you back to JW Marriott Surabaya. Sincerely, General Manager Gaurav Saxena
JP
Johana P. S. D.
9.4
/ 10
12 Jan 2023
This hotel is very good for the staying with family.

Like this review?

Accommodation's Reply

17 Jan 2023
Dear Mr. Luis, Sunny Greetings from JW Marriott Surabaya. Firstly thank you for taking the time to provide us with your experience. Your feedback is of paramount importance to us in our effort to continually improve the high standards we set ourselves. Rest assured that we will share your feedback to all of our team. It was an honor to have you in our midst. On behalf the entire team, we look forward to your welcoming you back to JW Marriott Surabaya. Sincerely, General Manager Gaurav Saxena
Adventurous A.
10
/ 10
04 Jan 2023
Holiday
Location is good and food are fantastic. But the main thing is the service is spectacular.

Like this review?

Accommodation's Reply

17 Jan 2023
Dear Mrs. Kusmaya, Sunny Greetings from JW Marriott Surabaya. Firstly thank you for taking the time to provide us with your experience. Your feedback is of paramount importance to us in our effort to continually improve the high standards we set ourselves. Rest assured that we will share your feedback to all of our team. It was an honor to have you in our midst. On behalf the entire team, we look forward to your welcoming you back to JW Marriott Surabaya. Sincerely, General Manager Gaurav Saxena
S
Slamin
9.7
/ 10
02 Jan 2023
Excellent and every thing is wonderful.

Like this review?

Adventurous A.
10
/ 10
30 Dec 2022
Always love the hospitality of the team member here, its Marriott! The room is good, hotel location very strategic, easy to get access everywhere, as its located in the center of the town.

Like this review?

Accommodation's Reply

17 Jan 2023
Dear Ms. Kusmaya, Sunny Greetings from JW Marriott Surabaya. Firstly thank you for taking the time to provide us with your experience. Your feedback is of paramount importance to us in our effort to continually improve the high standards we set ourselves. Rest assured that we will share your feedback to all of our team. It was an honor to have you in our midst. On behalf the entire team, we look forward to your welcoming you back to JW Marriott Surabaya. Sincerely, General Manager Gaurav Saxena
RIZA S. H.
9.7
/ 10
25 Dec 2022
Excellent! Kind staffs, nice room and various food. 👍🏻.

Like this review?

Accommodation's Reply

26 Dec 2022
Dear Mrs. Riza, Greetings from City of Heroes. Thank you very much for choosing JW Marriott Surabaya as your staying destination in Surabaya. We are delighted to know that your overall stay was satisfying! Please rest assured that your feedback was taken on-board for further review as providing well-maintained facilities is one of our top priorities. It was a great pleasure to have you here and we are looking forward to welcoming you back in the nearest future. Sincerely, General Manager Gaurav Saxena
ALFRED J. K.
9.1
/ 10
21 Dec 2022
Business
Very good 5 stars hotel in Surabaya, comfortable to stay in here. The receptionist friendly and give a good service. Room quality nice and reccomended for all of us.

Like this review?

RE
Rido E. H.
9.4
/ 10
13 Dec 2022
Business
Amazing food. You should try rujak cingur (traditional East Java Food) here, really like it.

Like this review?

Accommodation's Reply

26 Dec 2022
Dear Mr. Rido, Greetings from City of Heroes. Thank you very much for choosing JW Marriott Surabaya as your staying destination in Surabaya. We are delighted to know that your overall stay was satisfying! Please rest assured that your feedback was taken on-board for further review as providing well-maintained facilities is one of our top priorities. It was a great pleasure to have you here and we are looking forward to welcoming you back in the nearest future. Sincerely, General Manager Gaurav Saxena
RS
Ratna S.
9.4
/ 10
01 Nov 2022
All staff very helpful, friendly, polite, and great service. Unfortunetaly the mattras and pillow needs to replace with the new one. Mattras like boat and pillow very empty for 5 * hotel needs to change it ASAP.

Like this review?

Accommodation's Reply

10 Nov 2022
Dear Mrs. Ratna, Sunny Greetings from JW Marriott Surabaya. Firstly thank you for taking the time to provide us with your experience. Your feedback is of paramount importance to us in our effort to continually improve the high standards we set ourselves. Rest assured that we will share your feedback to all of our team. It was an honor to have you in our midst. On behalf the entire team, we look forward to your welcoming you back to JW Marriott Surabaya. Sincerely, General Manager Gaurav Saxena
An icon button
1
2
3
...
244
An icon button
Accommodation Policies
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Important Note
In reference to the circular letter by the government regarding the spread control of Covid-19, please ensure that you are aware of your booking's refund, cancellation, and reschedule policy.
Facility
Project Guests’ Safety closed temporarily from 11-1-2022 to 13-1-2022.
Extra Breakfast
Accommodation charges IDR 328,000/guest for extra breakfast.
Read All
Hotel Description

Location
JW Marriott Hotel Surabaya is located in area / city Tegalsari.

The hotel has a very good location, also near the Juanda International Airport (SUB), which is only 14.54 km away.

There are plenty of tourist attractions nearby, such as Ciputra Water Park within 11.59 km, and Mojokerto Station within 40.76 km.

About JW Marriott Hotel Surabaya

JW Marriott Hotel Surabaya is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

From business event to corporate gathering, JW Marriott Hotel Surabaya provides complete services and facilities that you and your colleagues need.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from JW Marriott Hotel Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

JW Marriott Hotel Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at JW Marriott Hotel Surabaya.

Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Operational Hours
From 14:00 - Before 12:00
Are they serving breakfast?
Yes, some room provide breakfast
Facilities
Food and Drinks
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Breakfast (surcharge)
  • Brunch
  • Buffet dinner
  • Buffet lunch
  • Cafe
  • Early bird breakfast
  • Fullboard with drinks
  • Fullboard with non-alcoholic drinks
  • Gala dinner
  • Free breakfast
  • Halfboard with non-alcoholic drinks
  • Nightclub
  • Bar
  • Set menu dinner
  • Set menu lunch
  • Show cooking restaurant
Hotel Services
  • Bellhop
  • Welcoming drinks
  • Concierge
  • Doorman
  • Early Check-in
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late check-out
  • Laundry service
  • Luggage storage
  • Medical service
  • Mobile
  • Multilingual staff
  • Newspaper in lobby
  • Newspaper
  • Porter
  • Wedding service
Things to Do
  • Barbecue
  • Fitness center
  • Garden
  • Health club
  • Hot tub
  • Massage
  • Outdoor pool
  • Picnic area
  • Pool sun loungers
  • Sauna
  • Spa
  • Hot tub
  • Steam room
  • TV lounge
Public Facilities
  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Early check-in
  • Elevator
  • 24-hour room service
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area
In-room Facilities
  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Separate shower and tub
  • Shower
  • TV
Transportation
  • Area shuttle
  • Area shuttle with surcharge
  • Car rental
  • Garage
  • Limo or town car service
  • Secure parking
  • Shopping center shuttle
  • Valet parking (surcharge)
General
  • AC
  • Ballroom
  • Banquet
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool
  • Smoking area
Business Facilities
  • Business center
  • Business facilities
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector
  • Theatre/auditorium
Nearby Facilities
  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket
Connectivity
  • LAN Internet
  • LAN Internet (surcharge)
  • WiFi in public area (surcharge)
Shuttle Service
  • Airport transfer (surcharge)
  • Airport transfer
Family-friendly Facilities
  • Children pool
Sports and Recreations
  • Fitness center
Book Now!
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
See other 1673 Hotels in Surabaya

Most commonly asked questions about JW Marriott Hotel Surabaya

What are available facilities at JW Marriott Hotel Surabaya?

There are top facilites at JW Marriott Hotel Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at JW Marriott Hotel Surabaya?

The standard check-in time at JW Marriott Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00

Does JW Marriott Hotel Surabaya provide breakfast?

Yes, JW Marriott Hotel Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.