JW Marriott Hotel Surabaya

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9,0
/10
Exceptional
7.657 reviews

What Guests Say About Their Stay

Elok f.

9,7
/ 10
I loved staying here, from the security staff, the receptionist especially (Mrs. Sri), the housekeeping staff, and the pool attendants were all amazing!! Glad to be back!! The pool is very clean.
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Verified Traveler

10,0
/ 10
Thank you for the wonderful stay. The room was comfortable, the service was friendly, and the food was delicious. TOP!
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Mark T.

9,7
/ 10
The range of food available for breakfast was absolutely fantastic!! The staff were very helpful and friendly. This hotel really lives up to the JW Marriott brand.

H***a

9,7
/ 10
A great place to stay! Great food and top-notch services! Will be back! Thank you!

Furqon K.

10,0
/ 10
I really enjoyed the atmosphere here, especially my children and grandchildren were very happy, both the service, the room, and the food. Hopefully, I'll have the opportunity to come here again.
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In the Area
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Jalan Embong Malang 85-89, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60261

Main Facilities

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Picnic area
Multilingual staff
Money changer
ATM/Banking
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
JW Marriott Hotel Surabaya is a hotels that has been welcoming guests since 1996. The accommodation went through a renovation in 2016. JW Marriott Hotel Surabaya is part of Marriott Hotels & Resorts under Marriott. There are 309 rooms spread across 25 floors.
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What's around JW Marriott Hotel Surabaya

Jalan Embong Malang 85-89, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60261
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Lobby JW Marriott Hotel Surabaya
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Discover More About JW Marriott Hotel Surabaya

About JW Marriott Hotel Surabaya

Located in the heart of East Java, the JW Marriott Hotel Surabaya is a luxurious haven that combines modern elegance with traditional Indonesian hospitality. This five-star hotel is not just a place to stay; it’s an experience that caters to both leisure and business travelers. With its stunning architecture, world-class amenities, and exceptional service, the JW Marriott Hotel Surabaya stands out as one of the premier accommodations in the region.

The hotel features 407 well-appointed rooms and suites, each designed with comfort and sophistication in mind. Guests can enjoy breathtaking views of the city skyline or the lush gardens surrounding the property. The rooms are equipped with state-of-the-art technology, plush bedding, and spacious bathrooms, ensuring a restful stay.

Dining at the JW Marriott is a culinary journey. The hotel boasts several restaurants and bars, each offering a unique dining experience. From authentic Indonesian cuisine to international dishes, there’s something to satisfy every palate. The hotel's signature restaurant, Imari, serves exquisite Japanese cuisine, while the Pavilion Restaurant offers a delightful buffet featuring local and international favorites.

For those looking to unwind, the hotel’s spa provides a serene escape with a range of treatments designed to rejuvenate the body and mind. The fitness center is equipped with the latest exercise machines, and the outdoor pool is perfect for a refreshing dip after a long day of exploring the city.

Business travelers will appreciate the extensive meeting and event facilities available at the JW Marriott Hotel Surabaya. With over 2,000 square meters of flexible meeting space, including a grand ballroom, the hotel is well-equipped to host conferences, weddings, and other special events. The dedicated event planning team ensures that every detail is taken care of, allowing guests to focus on their agenda.

In addition to its luxurious accommodations and amenities, the JW Marriott Hotel Surabaya is strategically located near major attractions, shopping centers, and cultural sites. Whether you’re in town for business or leisure, this hotel provides the perfect base for exploring the vibrant city of Surabaya.

Why You Should Stay at JW Marriott Hotel Surabaya

Staying at the JW Marriott Hotel Surabaya means indulging in luxury and comfort. The hotel’s commitment to exceptional service ensures that every guest feels valued and pampered. From the moment you arrive, the friendly staff is ready to assist you with anything you need, making your stay as enjoyable as possible.

The hotel’s prime location allows easy access to various attractions, making it an ideal choice for tourists. Whether you want to explore the local culture, indulge in shopping, or enjoy the vibrant nightlife, everything is just a short distance away. Plus, the hotel’s luxurious amenities, including the spa and fine dining options, provide the perfect way to unwind after a day of exploration.

Best Time to Stay at JW Marriott Hotel Surabaya

The best time to visit Surabaya is during the dry season, which typically runs from April to October. During these months, the weather is pleasant, making it ideal for outdoor activities and sightseeing. Additionally, the hotel often offers special promotions and packages during this period, allowing guests to enjoy luxurious accommodations at a more affordable rate.

However, if you prefer a quieter experience, consider visiting during the shoulder months of March and November. While there may be occasional rain, the city is less crowded, and you can enjoy a more relaxed atmosphere. Regardless of when you choose to stay, the JW Marriott Hotel Surabaya promises a memorable experience.

Transportation and Accessibility

Access to the Airport

The JW Marriott Hotel Surabaya is conveniently located approximately 30 kilometers from Juanda International Airport (SUB). The hotel offers airport transfer services, making it easy for guests to reach their destination without hassle. The journey typically takes around 30 to 45 minutes, depending on traffic conditions.

For those who prefer to use taxis or ride-sharing services, there are plenty of options available at the airport. The hotel’s concierge can also assist with transportation arrangements, ensuring a smooth arrival and departure experience.

Public Transportation

Surabaya has a variety of public transportation options, including buses, taxis, and ride-sharing services. The hotel is situated near several bus stops, making it easy for guests to explore the city using public transport. Additionally, the hotel’s central location means that many attractions are within walking distance, allowing guests to enjoy the vibrant streets of Surabaya.

Unique Facilities at JW Marriott Hotel Surabaya

1. Luxurious Spa Services

The hotel’s spa offers a range of treatments designed to relax and rejuvenate guests. From traditional Indonesian massages to modern wellness therapies, there’s something for everyone. The tranquil environment and skilled therapists ensure a soothing experience.

2. State-of-the-Art Fitness Center

For fitness enthusiasts, the JW Marriott Hotel Surabaya features a fully equipped fitness center. Guests can maintain their workout routine with the latest exercise equipment, including cardio machines and free weights. Personal trainers are also available for those seeking guidance.

3. Outdoor Swimming Pool

The outdoor swimming pool is a perfect spot to unwind and soak up the sun. Surrounded by lush gardens, it provides a serene escape from the hustle and bustle of the city. Guests can relax on sun loungers or enjoy a refreshing drink from the poolside bar.

Nearby Attractions at JW Marriott Hotel Surabaya

1. Tugu Pahlawan (Heroes Monument)

Located just 3 kilometers from the JW Marriott Hotel Surabaya, Tugu Pahlawan is a significant landmark commemorating the heroes of the Indonesian struggle for independence. The monument is surrounded by a beautiful park, making it a great place for a leisurely stroll. Visitors can learn about the history of Indonesia through the various exhibits and statues in the area.

2. Surabaya Zoo

Approximately 5 kilometers from the hotel, Surabaya Zoo is one of the oldest zoos in Southeast Asia. Home to a wide variety of animals, including endangered species, the zoo offers an educational experience for visitors of all ages. The lush green surroundings provide a pleasant environment for a family outing.

3. House of Sampoerna

Just 4 kilometers away, the House of Sampoerna is a fascinating museum that showcases the history of Indonesia’s clove cigarette industry. Visitors can take guided tours to learn about the production process and the cultural significance of this unique product. The museum also features a café and a shop selling souvenirs.

4. Surabaya Plaza Shopping Mall

Located about 2 kilometers from the hotel, Surabaya Plaza is a popular shopping destination offering a wide range of local and international brands. The mall features numerous dining options, entertainment facilities, and a cinema, making it a great place to spend a day shopping and relaxing.

5. Masjid Al-Akbar (Great Mosque of Surabaya)

Approximately 6 kilometers from the JW Marriott Hotel, Masjid Al-Akbar is one of the largest mosques in Indonesia. The stunning architecture and serene atmosphere make it a must-visit for those interested in cultural and religious sites. Visitors are welcome to explore the mosque and learn about Islamic practices in Indonesia.

6. Kenjeran Beach

About 10 kilometers from the hotel, Kenjeran Beach is a popular destination for both locals and tourists. The beach offers beautiful views of the ocean and is a great spot for relaxation and water activities. Visitors can enjoy fresh seafood from local vendors and take part in various beach sports.

7. Surabaya North Quay

Located around 8 kilometers from the hotel, Surabaya North Quay is a waterfront area that features a variety of dining and shopping options. The area is known for its vibrant atmosphere and beautiful views of the harbor. It’s a great place to enjoy a meal while watching the sunset over the water.

8. Ciputra Waterpark

Approximately 12 kilometers from the JW Marriott Hotel, Ciputra Waterpark is one of the largest water parks in Indonesia. It offers a range of thrilling water slides, lazy rivers, and wave pools, making it a perfect destination for families and thrill-seekers alike.

9. Jembatan Merah (Red Bridge)

Just 3 kilometers from the hotel, Jembatan Merah is an iconic bridge that holds historical significance in Surabaya. The area around the bridge is bustling with local markets and street food vendors, providing a taste of authentic Indonesian culture.

10. Suroboyo Carnival Park

Located about 9 kilometers from the hotel, Suroboyo Carnival Park is an amusement park that offers a variety of rides and attractions for all ages. It’s a fun place to spend a day with family and friends, enjoying games, rides, and entertainment.

Tips and Tricks for Staying at JW Marriott Hotel Surabaya

Tips During Your Stay

To make the most of your stay at the JW Marriott Hotel Surabaya, consider these tips:

  • Take advantage of the concierge services for recommendations on local attractions and dining options.
  • Join the hotel’s loyalty program to earn points and enjoy exclusive benefits during your stay.
  • Explore the hotel’s dining options and try the local dishes for an authentic culinary experience.

Tips for Enjoying Hotel Facilities

Maximize your experience at the hotel by following these tips:

  • Book spa treatments in advance to secure your preferred time slot.
  • Utilize the fitness center early in the morning or late in the evening to avoid crowds.
  • Spend some time by the pool during off-peak hours for a more relaxing atmosphere.

Why Book JW Marriott Hotel Surabaya on Traveloka

Extensive Accommodation Options

When you book through Traveloka, you gain access to a wide range of accommodation options, from budget-friendly hotels to luxurious resorts. The JW Marriott Hotel Surabaya offers a unique blend of comfort and elegance, making it a top choice for travelers seeking a premium experience.

Easy and Flexible Payment Options

Traveloka provides convenient payment options, including the ability to pay at the hotel. This flexibility allows you to manage your budget effectively while enjoying your stay. Additionally, the PayLater feature lets you book your hotel now and pay later, making travel planning even easier.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which offers amazing benefits and special perks. As you increase your Traveloka Priority level, you’ll unlock exclusive discounts, priority customer service, and more, enhancing your travel experience.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at the JW Marriott Hotel Surabaya. These reviews provide valuable insights into the hotel’s services and amenities, helping you make an informed decision when booking your stay.

With all these advantages, there’s no reason not to choose the JW Marriott Hotel Surabaya for your next trip. Booking hotel through Traveloka ensures you enjoy a seamless experience from start to finish, making your stay in Surabaya truly unforgettable!

All facilities in JW Marriott Hotel Surabaya

Swimming Pool JW Marriott Hotel Surabaya
Swimming Pool
Lobby JW Marriott Hotel Surabaya
Lobby
Others JW Marriott Hotel Surabaya
Others

Guest Services

  • Multilingual staff
  • Newspaper in lobby
  • Currency exchange
  • Express check-in
  • 24-hour front desk

Nearby Facilities

  • ATM/Bank

Public Facilities

  • Room service
  • Safety deposit box
  • Coffee shop

Activity & Leisure

  • Picnic area

Transportation

  • Car hire
  • Valet parking

Accommodation Policy & General Information in JW Marriott Hotel Surabaya

Check-in/Check-out Time

Check-in time: 14:00
Check-out time:

General Information

Popular Facilities
Check-In / Check-Out Time
From 14:00 - to
Available rooms at JW Marriott Hotel Surabaya
309
Number of floors in JW Marriott Hotel Surabaya
25
Another facilities in JW Marriott Hotel Surabaya
Multilingual staff, Newspaper in lobby, Currency exchange, Express check-in, 24-hour front desk

Frequently asked question in JW Marriott Hotel Surabaya

What is normal check-in & check-out time at JW Marriott Hotel Surabaya?
The standard check-in time at JW Marriott Hotel Surabaya is starting from From 14:00 while the latest check-out time is at
What is the star rating of JW Marriott Hotel Surabaya?
JW Marriott Hotel Surabaya is a 0.0-star hotel.
How many floors does JW Marriott Hotel Surabaya have?
JW Marriott Hotel Surabaya has 25 floors.
How many rooms are available at JW Marriott Hotel Surabaya?
JW Marriott Hotel Surabaya has 309 rooms in total.
What do past guests say about JW Marriott Hotel Surabaya?
JW Marriott Hotel Surabaya is well-known for its Cleanliness, Room Comfort, Location, as reviewed by verified Traveloka guests.

More Reviews from Other Guests in JW Marriott Hotel Surabaya

Overall Ratings & Reviews JW Marriott Hotel Surabaya

Traveloka (7.176)
Other sources (481)
9,0
Exceptional
From 7.176 reviews
Provided by travelers on
Cleanliness

9,3

Room Comfort

9,2

Meal

9,0

Location

9,2

Service and Facilites

9,2

People often mention about JW Marriott Hotel Surabaya
All
Staff Friendliness (96)
Room Space (91)
Bedroom (91)
Bathroom (89)
Taste (87)
Distance to City Center (81)
Variety (78)
Family Friendly (75)
Ambiance (74)
Hotel Area (74)
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Traveler Reviews JW Marriott Hotel Surabaya

Number of reviews per page
20
40
Customer reviews
nicylia m.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
Best service and delicious food.
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Riskiawan
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Staycation
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10,0
/10
Reviewed 4 week(s) ago
Compliments to the chef who cooked the salted egg chicken, delicious, and of course the other dishes are no less delicious.
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Widya A.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
A relaxing and pleasant hotel. The poolside ambiance feels like it's not in Surabaya. It's cool and awesome. I'd stay at the Marriott again, even though I'm a Surabaya local.
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2 people find it helpful
K***I
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Medical
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Always satisfied and never bored staying here.
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Ahmed
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
I will be back soon there for sure.
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Susanto L.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
All the staff are doing a great service, btw. Keep going, guys! 😁👍
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 11 week(s) ago
The hotel staff are all friendly, the place is comfortable, the food is delicious.
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N***a
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10,0
/10
Reviewed 12 week(s) ago
It's really delicious
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1 people find it helpful
Widjaptrapt
icon-origin-TRAVELOKA
10,0
/10
Reviewed 13 week(s) ago
Best 5-star hotel!! Affordable, good, comfortable, perfect for relaxing.
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c***a
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Business
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9,4
/10
Reviewed 15 week(s) ago
Overall service excellent, have a great time staying here.
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Patrick J. L.
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Leisure
icon-origin-TRAVELOKA
9,6
/10
Reviewed 17 week(s) ago
The location is okay, but it's a bit congested in front of the TP. The only thing missing is the AC in the room, it's really hot...
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F***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 18 week(s) ago
I really enjoyed my stay here. Want to come back again in the future.
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S***m
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10,0
/10
Reviewed 18 week(s) ago
Good services and clean. Very good experience
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Elok f.
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Staycation
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9,7
/10
Reviewed 18 week(s) ago
I loved staying here, from the security staff, the receptionist especially (Mrs. Sri), the housekeeping staff, and the pool attendants were all amazing!! Glad to be back!! The pool is very clean.
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M***n
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Leisure
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10,0
/10
Reviewed 23 week(s) ago
If you're visiting here, try to avoid the weekend, as the atmosphere is pleasant, quiet, clean, and comfortable. Furthermore, taking the kids swimming is a real treat, as you won't have to worry about crowds of other guests.
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1 people find it helpful
s***a
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Business
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8,5
/10
Reviewed 24 week(s) ago
The staff are very friendly and helpful.
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s***a
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8,5
/10
Reviewed 24 week(s) ago
Thank you for your service and assistance
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Verified Traveler
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Leisure
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10,0
/10
Reviewed 25 week(s) ago
The location is strategic, walking distance to Tunjungan Plaza. You can also enjoy Car-Free Day on Sunday mornings. The evening dining options in front of the hotel are also quite extensive. It's simply top-notch.
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Rini a. t.
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Staycation
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9,4
/10
Reviewed 25 week(s) ago
Very pleasant atmosphere, friendly service.
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f***i
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10,0
/10
Reviewed 26 week(s) ago
Looks like you'll be addicted to staying here
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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.