Novotel Palembang - Hotel & Residence

Dear Mr. Mike J, Best regards, Novotel Palembang Hotel & Residences Thank you very much for your positive review of our hotel. We look forward to welcoming you and your family back to Novotel again on your next visit. Best regards, Rikasari, Front Office Manager

Dear guest, we extend our warmest greetings to Novotel Palembang Hotel & Residences. Thank you for your positive review. We are delighted that you enjoyed our diverse cuisine, spacious rooms, and swimming pool. We also appreciate your appreciation of our hotel. We look forward to welcoming you back to Novotel Palembang. Thank you! Likasari, Front Desk Manager

Dear Guest, Warm greetings from Novotel Palembang Hotel & Residences. Thank you for taking the time to share your experience with us. We apologize for the delay in refunding your deposit due to bank transfer issues. We will improve our systems to prevent similar issues in the future. Thank you for your valuable feedback and understanding. We welcome you back to our hotel. Sincerely, Front Desk Manager, Likasari

Dear Guest, Novotel Palembang & Residences, Thank you for your kind comments. We apologize for any inconvenience you may have experienced. We will promptly investigate the matter and will improve our evening reception procedures to ensure that they do not disturb the comfort of other guests. We apologize for any inconvenience caused and we look forward to welcoming you back to Novotel on your next visit. Best regards, Rikasari, Front Office Manager

Dear Sir/Madam, Thank you very much for your positive review and excellent rating. We are very glad that you enjoyed your stay at our hotel. We apologize for the inconvenience caused due to the room facing the afternoon sun. We will take your feedback into consideration to improve our service in the future. We sincerely hope to welcome you back for your next stay and for an even more memorable experience. Best regards, Rikasari, Front Office Manager

Dear Ms. Yetty F, Warm greetings from Novotel Palembang Hotel & Residences. Thank you very much for your positive review of our hotel. We are very glad that you enjoyed our hotel's comfort and the friendly and helpful staff. We look forward to welcoming you back to Novotel Palembang on your next visit. Best regards, Rikasari, Front Office Manager

Dear Lutfi F, Warm greetings from Novotel Palembang Hotel & Residence. Thank you for your excellent rating. We all look forward to welcoming you back to Novotel Palembang Hotel & Residence on your next visit. Best regards, Rikasari, Front Office Manager.

Dear Sir/Madam, Warm greetings from Novotel Palembang Hotel & Residence. Thank you very much for your positive review of our hotel. We are very happy to hear that you enjoyed the comfort of our hotel with its clean atmosphere and many trees. We look forward to welcoming you back to Novotel Palembang on your next visit. Best regards, Rikasari, Front Office Manager

Dear Jacki S, Thank you for your review of your stay at our hotel. We are very sorry to hear that you experienced difficulties with parking and charging your electric car, as well as issues with the clogged bathroom. We understand how important convenience and comfort are to our guests. We will conduct an internal evaluation to improve the parking and charging facilities for electric cars, as well as the quality of the bathroom. We will also consider providing training to our staff to better understand the needs of guests with electric cars. We apologize again for the inconvenience you experienced. We hope to correct this error in the future and provide an even better experience for our guests. We all look forward to welcoming you back to Novotel Palembang Hotel & Residence on your next visit. Best regards, Rikasari, Front Office Manager

Dear Sir, Warmest greetings from Novotel Palembang Hotel & Residence. Thank you very much for your positive review of Novotel. We are very pleased to hear that you were impressed and satisfied with your stay. We are committed to continuously maintaining standards of excellence and providing exceptional experiences for our guests. We look forward to welcoming you back to Novotel Palembang in the future. Best regards, Rikasari, Front Office Manager.

Dear Lusiana, Warm greetings from Novotel Palembang Hotel & Residence. Thank you very much for your positive review of our hotel. We are very happy to hear that you enjoyed your stay at our hotel. Thank you for your compliments on the service and friendliness of our reception staff upon check-in. We look forward to welcoming you back to Novotel Palembang on your next visit. Sincerely, Rikasari, Front Office Manager.

Dear Kiky L, Warm greetings from Novotel Palembang Hotel & Residence. Thank you very much for your positive review of our hotel. We are very happy to hear that you and your family enjoyed the comfort and spacious swimming pool at our hotel, as well as the food that is suitable for your children. We look forward to welcoming you and your family back to Novotel on your next visit. Best regards, Rikasari, Front Office Manager

Dear Haris D. S, Warm greetings from Novotel Palembang Hotel & Residence. Thank you very much for your positive review of our hotel. We are very happy to hear that you enjoyed your stay at our hotel. We look forward to welcoming you back to Novotel on your next visit. Best regards, Rikasari, Front Office Manager

Dear Syafei, Warm greetings from Novotel Palembang Hotel & Residence. Thank you very much for your review and suggestions. We greatly appreciate the opportunity to serve you and are committed to continuously improving the quality of service, hospitality, and comfort for all our customers throughout Indonesia. We will continue to strive to provide the best possible stay experience for you and our other guests. Thank you for your trust and we look forward to welcoming you back to our hotel. Sincerely, Rikasari, Front Office Manager

Dear Syafei, Warm greetings from Novotel Palembang Hotel & Residence. Thank you very much for your review and suggestions. We greatly appreciate the opportunity to serve you and are committed to continuously improving the quality of service, hospitality, and comfort for all our customers throughout Indonesia. We will continue to strive to provide the best possible stay experience for you and our other guests. Thank you for your trust and we look forward to welcoming you back to our hotel. Sincerely, Rikasari, Front Office Manager

Dear Sir/Madam, Warm greetings from Novotel Palembang Hotel & Residence. Thank you very much for your review and suggestion about our hotel. We are happy to hear that you were comfortable with the hotel facilities and enjoyed our food. We also appreciate your suggestions on some things that need improvement. For the area leading to the pool, we will ensure that the area is kept clean and safe to avoid slipping. We will also consider adding more food menus to satisfy our guests' tastes. Regarding the mosquito problem in the backyard, we will ensure that we spray mosquitoes regularly for our guests' comfort. Thank you for your recommendation about our hotel for your vacation! We will continue to strive to improve the quality of our services and facilities. We look forward to welcoming you back to our hotel. Best regards, Rikasari. Front Office Manager

Dear Sir/Madam, Warm greetings from Novotel Palembang Hotel & Residence. Thank you for your review of your stay at our hotel. We are pleased to hear that you found our junior suite room spacious and thank you for your suggestions and feedback on the amenities in the suite room. We all look forward to welcoming you back to Novotel Palembang Hotel & Residence on your next visit. Best regards, Rikasari, Front Office Manager.

Dear Sherlymhs, Warm greetings from Novotel Palembang Hotel & Residence. Thank you very much for your positive review of our hotel. We also appreciate your compliments on our friendly staff from check-in to check-out. We look forward to welcoming you back to Novotel on your next visit. Best regards, Rikasari, Front Office Manager

Dear Sir/Madam, Warm greetings from Novotel Palembang Hotel & Residence. Thank you very much for your positive review of our hotel. We are pleased to hear that you found our room spacious and comfortable, with a soft mattress and pillows. We also appreciate your appreciation for the availability of insect repellent, which we provide to ensure the comfort of our guests. We understand that the beautiful environment and many trees can attract insects, but we will continue to strive to minimize such disturbances. We apologize for some of the dishes that did not suit your taste, such as the salty fried rice with dragon fruit and the overly sweet fried noodles and teh tarik. We will pass your feedback on to our kitchen team for improvement. We are very happy to hear that you found our hotel generally great and would like to return again. We look forward to welcoming you back. Sincerely, Rikasari, Front Office Manager

Dear Sir/Madam, Warm greetings from Novotel Palembang Hotel & Residence. Thank you very much for your positive review of our hotel. We are very happy to hear that you enjoyed our hotel. We look forward to welcoming you back to Novotel on your next visit. Best regards, Rikasari, Front Office Manager