DoubleTree by Hilton Johor Bahru

Rooms are spacious and clean. Customer service are great, very friendly front desk and even cleaners at our level. The morning breakfast is impressive in terms of spread. Most Asian cuisine can be found and western too. The only draw back is its location, a bit far away from shopping malls.

The night light wasn’t working, but overall everything else was good. We enjoyed the food at their Italian restaurant, and the breakfast spread was pretty good as well.

Great hotel, fantastic rooms and nice breakfast. Restaurant is on the very expensive side for JB

Great hotel with exceptional service

It's our 2nd time here and the experience has been awesome, as before. Super friendly staff, extremely clean toilet, comfortable bed and room. The thing that impressed us most is the ability to WhatsApp directly for any things we needed, like more water or toilet paper. Everything was also brought up to us very promptly. Thank you for the great stay. We will definitely be back.

Room was clean and well-kept. All staff were welcoming and always ready to help.

Comfort room size, staff polite, while the one staff manning the front hotel door should situate at the main entrance instead of at the side. Staff only bother to open the door only when enter or exit at his side and ignore the rest of the door.

Comfy rooms and excellent staff service

Great staff and service!

The room was clean and comfortable overall. Unfortunately, the pillow had a noticeable smell, which could be improved to enhance the guest experience.

Hotel is centrally located, within walking distance to JB City Square and Komtar. Room was clean and spacious, and staff were friendly and helpful. Breakfast had good variety. Overall a pleasant and convenient stay.

Clean rooms, great amenities. Nothing to complain about except the road works outside (nothing they can do about it, though just to note when trying to walk to the hotel from CIQ)

Had a great staycation and as usual the girls loved the 🍪

Check-in friendly and helpful.

Place was good. Just a bit wet smell in room and a/c not cold enough. Plus booked a private car to airport and hotel said very good car but it wasn’t. Buffet was not to my liking. Not enough traditional Malaysia food. But overall it was good

The lift feels a bit shaky and unsafe

Everything is great! From room condition to customer service. Highly recommended

We didn’t have breakfast at the hotel but we heard from other guests and online reviews so I decided to echo their opinions. The location is very near CIQ - walkable but because of the construction works and road works and general the roads in JB are not friendly to pedestrians so we usually e-hail or Grab to the hotel. The rooms are quite spacious - it’s our 2nd stay. We had connecting rooms so that’s really proactive on the hotel reception / booking team- my thanks! The staff team at the reception were excellent and friendly. No proper Q for the check-in and we had another group that tried to skip ahead of us but the staff was adamant that they wait their turn - again my thanks. There was a bit of wait but additionally staff came out to assist! Kudos!! The cookies were well appreciated but the welcome drink was overly sweet! An option for a lemon-infused cold water would be good since it was a hot day coming into JB across the causeway. The team reached out over the WhatsApp too - connecting to the guest over this channel can be intrusive for some but I welcome such interaction being used to the in-app chat of Bonvoy. Great effort to provide this additional channel. I am not booking through the Hilton Honor app so I did not manage my stay with it. In summary, great staff, great location and still an excellent hotel in JB! Hopefully the road works and construction will end quickly and better pedestrian walkways built and it’s a hassle for the Grab driver to drive.

Been staying here for many times...i must compliment the staff managung the fruit juice cpunter, he is the most hardworking staff I have seen, despite piled with orders, he was still calm, composed and courtesy to all guests...this is what i called customer service, hilton should give him a raise!!!

Clean room & con free no