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The Platinum Suites

Apartments
7,6
/10
Pleasant
82 reviews

What Guests Say About Their Stay

Verified traveler
10,0
/ 10
Great, spacious, clean apartment for family of 5. Reasonable location, fairly central, close to monorail station and metro station. Very friendly and helpful lobby staff. Fabulous infinity pool with great view, funny to watch everyone posing for their pictures and selfies. Only downside was that there was only one key (and lift pass) per family which was a bit inconvenient. Overall though, an enjoyable stay.
James
10,0
/ 10
Our stay was awesome! The accommodations were great. The facility was located within simple walking distance of the Petronas Twin Towers, Kuala Lumpur (KL) Tower, KL Aquarium, and about a five minute (at the most) walk from a metro stop. Securing a taxi from the establishment to other locations such as the Bird Park was easy. Utilizing the concierge desk allowed us to make arrangements to visit sites such as Batu Cave. Facility amenities such as gym and outdoor infinity pool (51st floor) added to the pleasure of the stay giving us a view of the city and the towers all lit up at night. If we are given the opportunity to visit Kuala Lumpur again, we will stay at The Platinum Suite.
richa
10,0
/ 10
we will recommend this to our friend ..room is clean the owner communicate well.. what i really love is everything you need is included in the room e.g stove washing machine even the laundry soap..
In the Area
See Map
Jalan Sultan Ismail, Bukit Bintang, Kuala Lumpur, Malaysia, 50250

Main Facilities

Read More
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
The Platinum Suites is located in area / city Bukit Bintang. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Platinum Suites

Jalan Sultan Ismail, Bukit Bintang, Kuala Lumpur, Malaysia, 50250
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Discover More About The Platinum Suites

Location


The Platinum Suites is located in area / city Bukit Bintang.

About The Platinum Suites

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at The Platinum Suites.

The apartment’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Platinum Suites exclusively for you.

With all facilities offered, The Platinum Suites is the right place to stay.

All facilities in The Platinum Suites

Others The Platinum Suites
Others

Public Facilities

  • Restaurant
  • Smoke-free area
  • Coffee shop
  • Others
  • Elevator

Hotel Services

  • Luggage storage
  • Express check-out
  • 24-hour Receptionist

Family-friendly Facilities

  • Children pool

Food and Drinks

  • Bar

Things to Do

  • Outdoor pool

Transportation

  • Valet parking (surcharge)

Connectivity

  • Free WiFi

General

  • Parking

Shuttle Service

  • Airport transfer (surcharge)

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in The Platinum Suites

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.



  • Airport shuttle fee: MYR 150 per vehicle (one-way)
  • Valet parking fee: MYR 100 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MYR 500.00 per stay

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
  • Host has not indicated whether there is a smoke detector on the property
  • This property is professionally cleaned

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Available rooms at The Platinum Suites
5
Another facilities in The Platinum Suites
Smoke-free area, Coffee shop, Others, Luggage storage, Express check-out

Frequently asked question in The Platinum Suites

What are available facilities at The Platinum Suites?
There are top facilites at The Platinum Suites such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Platinum Suites?
The standard check-in time at The Platinum Suites is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of The Platinum Suites?
The Platinum Suites is a 3.0-star hotel.
How many rooms are available at The Platinum Suites?
The Platinum Suites has 5 rooms in total.
Does The Platinum Suites provide parking?
Yes, The Platinum Suites provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in The Platinum Suites

Overall Ratings & Reviews The Platinum Suites

Traveloka (12)
Other sources (70)
7,6
Pleasant
From 70 reviews
Cleanliness

8,2

Room Comfort

8,4

Location

8,6

Service and Facilites

7,8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Platinum Suites

Number of reviews per page
20
40
Top reviews
Abdurahman
icon-Leisure Family
Leisure Family
6,0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

They charge you for any extras like baby cribs, blankets, and pillows
Mahri
icon-Friends and Family
Friends and Family
10,0
/10
Reviewed 80 week(s) ago

Hotels.com verified review

Everything is great.
thomas
icon-Friends and Family
Friends and Family
4,0
/10
Reviewed 85 week(s) ago

Hotels.com verified review

Check-in was ridiculous. Previously I've been able to check-in at reception, now it's through an agent, who couldn't find my booking. It took ages and was very stressful and then they made us change rooms after one night into a worse room. Then there's the amazing pool, which was ruined by an overzealous guard with unfathomable rules. We weren't allowed to walk the 3 meters from our table in the restaurant terrace to the pool - we had to go back through the restaurant, and back through security. No drinks by the pool either (that has changed). Basically no fun in the pool either. No one could explain why these rules were in place, but only that the rules had to be enforced. The accommodation itself was good value for money, but a lot of disappointments in there too.
Read More
Xiaoqing
icon-Business
Business
6,0
/10
Reviewed 87 week(s) ago

Hotels.com verified review

Checking was complicated and unusual, unsafe to scan your document with someone seating in a corner in the lobby surrounded by strange people. Check out was good, quick and seemed smooth. The second day, I waited whole day for cleaning crew after ample contacts.
Darrel
2,0
/10
Reviewed 112 week(s) ago

Hotels.com verified review

Horrible , the pictures are different from the actual hotel room. They are operating a hotel inside of a hotel. You need to check in with a random person. This is a hotel that is being sublet through an another management company. Mold in shower . Holes in ceiling
Dieu V
2,0
/10
Reviewed 135 week(s) ago

Expedia Group verified review

So bad management
Justin
icon-Leisure with Partner
Leisure with Partner
6,0
/10
Reviewed 150 week(s) ago

Expedia Group verified review

If the price is too good to be true, then it probably is. I wish I would of known when I booked that this isn't a real hotel. It is privately owned apartments that they rent out and it functions semi like a hotel. I assumed it was a normal hotel but upon arrival I had to ask where to check in and I was told to contact my host, they showed me on my email confirmation from Expedia the fine print that showed my host name, I had to call them on WhatsAp, there was a group of people sitting in the lobby on couches with laptops that took my information and gave me one key. Traveling in a foreign country it just felt weird and slightly unsafe to start the trip. The room looked like the pictures except it was not very clean, dirty floors, stains on the sheets, and I found a used tooth brush in the shower. Usually these things don't bother me and I just contact the front desk, but in this situation there was no front desk to contact to ask them to come tidy up and change the sheets. I contacted them via WhatsApp and they ended up coming up a few hours later to clean up a little. The pool and the views are hard to beat but they were very busy. All in all I got what I paid for but knowing what I know now I wouldnt book here again.
Read More
James
icon-Leisure
Leisure
2,0
/10
Reviewed 163 week(s) ago

Expedia Group verified review

Easily the worst checkin experience i ever had. Provided all necessary ID and info. but still they couldnt find me in their system. After an hour and a half of pleading they finally gave me my key. I walked over to the elevator and the lights went out. Elevator down. Im on the 42nd floor. The checkin consists of going to a sofa in the lobby with 20 year oldiish ladies on laptops trying to check prople in. A horrendous system considering the price.No signs. I just took my luggage and went elsewhere. Really a terrible experience
Read More
Iskandar
icon-Leisure with Children
Leisure with Children
8,0
/10
Reviewed 165 week(s) ago

Expedia Group verified review

Everything is ok only that the toilet flooring too slippery for kids.
Moe
icon-Leisure with Friends
Leisure with Friends
4,0
/10
Reviewed 184 week(s) ago

Expedia Group verified review

Not clean. Took a long time to check in etc
Yong Keong Steven
icon-Leisure with Children
Leisure with Children
8,0
/10
Reviewed 188 week(s) ago

Expedia Group verified review

Apartment was well kept, aircon and water heater worked well. Security was good for both carpark and guests' access. Tranquil environment for rest except for every morning's prayers between 545 - 615am.
Verified traveler
10,0
/10
Reviewed 387 week(s) ago

Hotels.com verified review

Great, spacious, clean apartment for family of 5. Reasonable location, fairly central, close to monorail station and metro station. Very friendly and helpful lobby staff. Fabulous infinity pool with great view, funny to watch everyone posing for their pictures and selfies. Only downside was that there was only one key (and lift pass) per family which was a bit inconvenient. Overall though, an enjoyable stay.
Read More
James
10,0
/10
Reviewed 407 week(s) ago

Hotels.com verified review

Our stay was awesome! The accommodations were great. The facility was located within simple walking distance of the Petronas Twin Towers, Kuala Lumpur (KL) Tower, KL Aquarium, and about a five minute (at the most) walk from a metro stop. Securing a taxi from the establishment to other locations such as the Bird Park was easy. Utilizing the concierge desk allowed us to make arrangements to visit sites such as Batu Cave. Facility amenities such as gym and outdoor infinity pool (51st floor) added to the pleasure of the stay giving us a view of the city and the towers all lit up at night. If we are given the opportunity to visit Kuala Lumpur again, we will stay at The Platinum Suite.
Read More
good agent service
4,0
/10
Reviewed 421 week(s) ago

Hotels.com verified review

disappointing but agent service is thumbs up
Verified traveler
8,0
/10
Reviewed 422 week(s) ago

Hotels.com verified review

During Chrismas, there is no better accomodation than The Platinum Suite at this price.
Verified traveler
4,0
/10
Reviewed 422 week(s) ago

Expedia Group verified review

I have cancel my stay at this hotel because no body/agent appear during my artival... i have to wait almost 4 hour from 8pm until 12 midnight.. my worst experience
richa
10,0
/10
Reviewed 422 week(s) ago

Expedia Group verified review

we will recommend this to our friend ..room is clean the owner communicate well.. what i really love is everything you need is included in the room e.g stove washing machine even the laundry soap..
Verified traveler
8,0
/10
Reviewed 424 week(s) ago

Hotels.com verified review

Amazing infinity pool. Spacious rooms. Great location.
Sung
10,0
/10
Reviewed 425 week(s) ago

Hotels.com verified review

The 51st floor infinity pool was SUPERB!!! The panoramic view of both the Petronas Twin Tower AND the KL Tower was incredible. We LOVED the pool. But when we went up to the pool the security guards gave us a tough time after asking us if we were guest of the Platinum Suites or Face Suites. We felt almost unwanted by them to enter the pool area. The infinity pool was the ONLY reason we booked in to this place. Then after we got to the pool the towel guy would NOT give us a towel saying it's only for the Face Suite guests. It's a great fantastic pool BUT service sucked. What kind of pool do you go to that you are not welcome for a darn towel??? RUDE But the rooms/apartment suites were very clean and modern.
Read More
SIVAKUMAR
10,0
/10
Reviewed 439 week(s) ago

Hotels.com verified review

Excellent n my children really love this trip
Number of reviews per page
20
40

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Others 4 The Platinum Suites

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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Overall Ratings & Reviews The Platinum Suites

Traveloka (12)
Other sources (70)
7,6
Pleasant
From 70 reviews
Cleanliness

8,2

Room Comfort

8,4

Location

8,6

Service and Facilites

7,8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Platinum Suites

Number of reviews per page
20
40
Top reviews
Abdurahman
icon-Leisure Family
Leisure Family
6,0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

They charge you for any extras like baby cribs, blankets, and pillows
Mahri
icon-Friends and Family
Friends and Family
10,0
/10
Reviewed 80 week(s) ago

Hotels.com verified review

Everything is great.
thomas
icon-Friends and Family
Friends and Family
4,0
/10
Reviewed 85 week(s) ago

Hotels.com verified review

Check-in was ridiculous. Previously I've been able to check-in at reception, now it's through an agent, who couldn't find my booking. It took ages and was very stressful and then they made us change rooms after one night into a worse room. Then there's the amazing pool, which was ruined by an overzealous guard with unfathomable rules. We weren't allowed to walk the 3 meters from our table in the restaurant terrace to the pool - we had to go back through the restaurant, and back through security. No drinks by the pool either (that has changed). Basically no fun in the pool either. No one could explain why these rules were in place, but only that the rules had to be enforced. The accommodation itself was good value for money, but a lot of disappointments in there too.
Read More
Xiaoqing
icon-Business
Business
6,0
/10
Reviewed 87 week(s) ago

Hotels.com verified review

Checking was complicated and unusual, unsafe to scan your document with someone seating in a corner in the lobby surrounded by strange people. Check out was good, quick and seemed smooth. The second day, I waited whole day for cleaning crew after ample contacts.
Darrel
2,0
/10
Reviewed 112 week(s) ago

Hotels.com verified review

Horrible , the pictures are different from the actual hotel room. They are operating a hotel inside of a hotel. You need to check in with a random person. This is a hotel that is being sublet through an another management company. Mold in shower . Holes in ceiling
Dieu V
2,0
/10
Reviewed 135 week(s) ago

Expedia Group verified review

So bad management
Justin
icon-Leisure with Partner
Leisure with Partner
6,0
/10
Reviewed 150 week(s) ago

Expedia Group verified review

If the price is too good to be true, then it probably is. I wish I would of known when I booked that this isn't a real hotel. It is privately owned apartments that they rent out and it functions semi like a hotel. I assumed it was a normal hotel but upon arrival I had to ask where to check in and I was told to contact my host, they showed me on my email confirmation from Expedia the fine print that showed my host name, I had to call them on WhatsAp, there was a group of people sitting in the lobby on couches with laptops that took my information and gave me one key. Traveling in a foreign country it just felt weird and slightly unsafe to start the trip. The room looked like the pictures except it was not very clean, dirty floors, stains on the sheets, and I found a used tooth brush in the shower. Usually these things don't bother me and I just contact the front desk, but in this situation there was no front desk to contact to ask them to come tidy up and change the sheets. I contacted them via WhatsApp and they ended up coming up a few hours later to clean up a little. The pool and the views are hard to beat but they were very busy. All in all I got what I paid for but knowing what I know now I wouldnt book here again.
Read More
James
icon-Leisure
Leisure
2,0
/10
Reviewed 163 week(s) ago

Expedia Group verified review

Easily the worst checkin experience i ever had. Provided all necessary ID and info. but still they couldnt find me in their system. After an hour and a half of pleading they finally gave me my key. I walked over to the elevator and the lights went out. Elevator down. Im on the 42nd floor. The checkin consists of going to a sofa in the lobby with 20 year oldiish ladies on laptops trying to check prople in. A horrendous system considering the price.No signs. I just took my luggage and went elsewhere. Really a terrible experience
Read More
Iskandar
icon-Leisure with Children
Leisure with Children
8,0
/10
Reviewed 165 week(s) ago

Expedia Group verified review

Everything is ok only that the toilet flooring too slippery for kids.
Moe
icon-Leisure with Friends
Leisure with Friends
4,0
/10
Reviewed 184 week(s) ago

Expedia Group verified review

Not clean. Took a long time to check in etc
Yong Keong Steven
icon-Leisure with Children
Leisure with Children
8,0
/10
Reviewed 188 week(s) ago

Expedia Group verified review

Apartment was well kept, aircon and water heater worked well. Security was good for both carpark and guests' access. Tranquil environment for rest except for every morning's prayers between 545 - 615am.
Verified traveler
10,0
/10
Reviewed 387 week(s) ago

Hotels.com verified review

Great, spacious, clean apartment for family of 5. Reasonable location, fairly central, close to monorail station and metro station. Very friendly and helpful lobby staff. Fabulous infinity pool with great view, funny to watch everyone posing for their pictures and selfies. Only downside was that there was only one key (and lift pass) per family which was a bit inconvenient. Overall though, an enjoyable stay.
Read More
James
10,0
/10
Reviewed 407 week(s) ago

Hotels.com verified review

Our stay was awesome! The accommodations were great. The facility was located within simple walking distance of the Petronas Twin Towers, Kuala Lumpur (KL) Tower, KL Aquarium, and about a five minute (at the most) walk from a metro stop. Securing a taxi from the establishment to other locations such as the Bird Park was easy. Utilizing the concierge desk allowed us to make arrangements to visit sites such as Batu Cave. Facility amenities such as gym and outdoor infinity pool (51st floor) added to the pleasure of the stay giving us a view of the city and the towers all lit up at night. If we are given the opportunity to visit Kuala Lumpur again, we will stay at The Platinum Suite.
Read More
good agent service
4,0
/10
Reviewed 421 week(s) ago

Hotels.com verified review

disappointing but agent service is thumbs up
Verified traveler
8,0
/10
Reviewed 422 week(s) ago

Hotels.com verified review

During Chrismas, there is no better accomodation than The Platinum Suite at this price.
Verified traveler
4,0
/10
Reviewed 422 week(s) ago

Expedia Group verified review

I have cancel my stay at this hotel because no body/agent appear during my artival... i have to wait almost 4 hour from 8pm until 12 midnight.. my worst experience
richa
10,0
/10
Reviewed 422 week(s) ago

Expedia Group verified review

we will recommend this to our friend ..room is clean the owner communicate well.. what i really love is everything you need is included in the room e.g stove washing machine even the laundry soap..
Verified traveler
8,0
/10
Reviewed 424 week(s) ago

Hotels.com verified review

Amazing infinity pool. Spacious rooms. Great location.
Sung
10,0
/10
Reviewed 425 week(s) ago

Hotels.com verified review

The 51st floor infinity pool was SUPERB!!! The panoramic view of both the Petronas Twin Tower AND the KL Tower was incredible. We LOVED the pool. But when we went up to the pool the security guards gave us a tough time after asking us if we were guest of the Platinum Suites or Face Suites. We felt almost unwanted by them to enter the pool area. The infinity pool was the ONLY reason we booked in to this place. Then after we got to the pool the towel guy would NOT give us a towel saying it's only for the Face Suite guests. It's a great fantastic pool BUT service sucked. What kind of pool do you go to that you are not welcome for a darn towel??? RUDE But the rooms/apartment suites were very clean and modern.
Read More
SIVAKUMAR
10,0
/10
Reviewed 439 week(s) ago

Hotels.com verified review

Excellent n my children really love this trip
Number of reviews per page
20
40