Thainstone House

Bit of a mixed bag here. For first night given a room which on asking for upgrade was informed hotel too busy on our second nights’ booking so wasn’t possible. On getting to our given room for the two nights, happened to notice an unconnected electrical cable sticking out of wall just below heated towel rail and then became even more critical of this room. However, having been informed previously of no other available options, waited till next morning and, with a different receptionist on duty, asked again about change of room and pointed out the cable problem and two or three other problems encountered with the room and after some investigation another room was available on upgrade which we welcomed and took immediate advantage of. What a difference when we entered a lovely Junior Suite and thoroughly enjoyed the rest of our stay at Thainstone.

Beautiful setting. Outdoor jacuzzi enjoyable. Staff helpful and efficient. Beautiful old building but needs a general maintenance. Damage to ceiling of our room not seen to also damaged bath panel just left and supposed to be deluxe room 209 ! Also very elegant dining room with big chandeliers but to my horror most chair seats in dining room very dirty and stained which ruined the ambience. No allowance made for disabled clients many stairs from door to main hotel and also to lower rooms. Also no handrail on lower stairs.

We always love to stay here, but this year there has been a lot of changes that has taken away the spark for us. Still a beautiful place, but the usual atmosphere when you walk in with the music (which is now not playing) use to be magical.

Once we had navigated the A90/A96 junction finding the Thainstone Hotel was easy

The room we were allocated was not what we thought we were booking as seen on the Expedia site when we spoke to the receptionist we were allocated the proper room without any issue and with a pleasant nature so full marks for this service . The room although better, still had some issues which can be addressed with a coat of paint especially in the bathroom ,Unfortunately it does not have very good soundproofing as when the bathrooms are being used in the adjacent rooms and the rooms above its possible to hear the shower running and the water being flushed away not too good if the other residents have an early start . the bar prices are a wee bit on the steep side I am afraid

Property was lovely as were the grounds. Not far from Aberdeen airport. But the length of time it took to serve breakfast let the hotel down. Unsure if we would return.

We had a lovely stay pool facilities a real bonus thank you

Enjoyed our short stay but refreshment tray in room very limited

We enjoyed our stay, but unfortunately we had 2 dogs outside our bedroom window barking in the evening and again in the morning. There were no rooms available that we could move to, so had to put up with it. Staff did try to find the owners and speak with them. Unfortunately, the coffee had run out in the bedroom, only one biscuit and no drinking water in our room, The spa pool is tired but still enjoyable. We missed being able to sit/lie in the pool area, but I suppose there’s not much space for chairs by the pool. We were disappointed hardly any drinks available beside the pool, also warm to drink. Breakfast was amazing!! We enjoyed a game of draughts, and the hotel itself is beautiful! Just such a shame we had such a noisy room.

Our stay was great from really nice room, staff welcoming, great facilities and lovely food.

Needs a renovation. The building is very nice, but it has not been well kept.

I can say the staff were always on hand, the price was very competitive and the location is perfect for relaxing or visiting Aberdeenshire. I would stay again, however i would not stay in the small room it was far to small for a coupleand our small dog and made the 4 nights stay very difficult. We decided to cut short our stay because the price difference between our room and upgrade was almost double. There are also a few things to be aware of dogs are not permitted in the restaurant, which is fair enough, so we drove to Inveruruie each morning for breakfast and eat out for all meals, however some guest did leave their pets in the room and we experienced barking which did set off others. Maybe this could be easily fixed, but we found out at checkout that we could have eaten in the bar area which had we known this and other guests, may have done? The pool and gym are good addition but small. As this is dog friendly your experience relys on other owners thoughtful and respect of other guests and there is plenty of grounds to excersise your pet. All in all this location is ideal for visits and good value, I,d recommend booking a larger room and speaking to the staff who will always speak to owners should they leave un attanded dogs in rooms,

Beautiful hotel

The bed was so comfy. Thank you. The pool was tired, the lockers didn’t work, the restaurant was like faulty towers, to the point we walked out as the food was so late and disgusting when it arrived. We had order a takeaway. The positive was the amazing service from the receptionist on duty.

We had a lovely stay for two nights. Was lovely, quiet and staff were excellent. We arrived to a lovely dessert selection in our room which was very much appreciated. Would highly recommend if older, heritage properties are your preference (like ours)!

Hotel busy and no room for dinner in restaurant but fortunately managed in bar area where staff were helpful

Really nice old fashioned feel, had problems with shower blocking very fast and flooding floor

Lovely place. Friendly staff. Wifi was terrible in the room. Wine prices are extortionate.

Beautiful property and excellent service.

The house is beautiful, the Staff are very friendly and competent. The food ix excellent