Hotel Luzernerhof

Staff was very helpful and friendly. Hotel was clean and tidy, if a bit less up to date than other nearby hotels. Great location close to everything. No AC but room stayed fairly comfortable overnight with a fan. Don’t expect every amenity but a very comfortable, basic hotel.

Lovely hotel but if it’s hot it’s unbearable at night. No air con. Some of the charging sockets in the room didn’t work. Friendly staff. Breakfast was ok.

terrific location, good sized room and very helpful staff

We spent 4 nights at this hotel, having chosen it because of its proximity to the lake and the old town. While it's good in that respect, it unfortunately made for a very noisy stay, with traffic noise abating only slightly during the small hours. The glazing provides very poor sound insulation. The weather was very warm and it was stifling in the room, there being no air conditioning and the provided fan being noisy and innefective. So we never had a decent sleep. The room itself was clean and comfortable and we even had a narrow view, between streets, of the lake and mountains. There was no fridge, which we would have expected. There was no noise from adjacent rooms or in the corridor. The staff at Reception were very pleasant and helpful, those in the breakfast room less so; our request was either forgotten or ignored. Breakfast was adequate but rather boring and exactly the same each morning; not strictly true as there was no juice or fruit on our last day! Overall we were disappointed with our stay and found it very poor value for what was offered. We wouldn't recommend it.

Very close to everything Staff so kind

The location of the hotel is unbeatable- right in the center of old town with ready access to all modes of transportation Staff were very helpful especially Hussein who was very knowledgeable and helped us with trip planning They could do better with coffee and tra in the room though.

The property is excellent in location and cleanliness. Staff is helpful. The thing is needed is the air conditioner. Breakfast I don’t know we didn’t have it because we left for early flight.

Evanina Barnhardt was amazing at reception. So knowledgeable and helpful. Nice location near many restaurants and sights.

Location and room were fine. Air conditioning was lacking in unseasonably warm weather was lacking

Great location

300 francs for a small room with no real air conditioning is downright obscene, especially during a small heatwave. Well, they put an ac tower in the room which spread lukewarm air but didn’t offer much relief. We were visited by a cockroach, too. A lot of construction is going on around the reception which might be why. The location close to the lake and the pedestrian street is definitely good, but don’t stay here during the summer months. And you shouldn’t pay more than 200 CHF for this hotel. We even had problems with the electricity here and there.

Close to the train station

Convenient location. Nice staff. An electric fan is provided which is helpful for hot weather. You should bring your hair dryer with you as the one provided is quite old... very old.

When I read previous reviews I thought they were referring to another hotel. I understand that Switzerland is very expensive and the location of the hotel is excellent. However, the hotel falls short. I was under the impression that climate control meant air-conditioning. I was wrong, the room was hot and there were no options to cool it but open a window to the loud street noise and traffic. The breakfast was disappointing. For two of the three days, there was no fruit, zero! Warm yoghurt, scrambled eggs like rubber, very limited options. Room cleaning was also not up to standard expected of a 4 star (mould in the shower). Staff were ok but no-one stood out. Its been a very long time since we stayed in a hotel without a fridge in the room. I could go on and on.

No temperature control. Hair dryer non-functional. NO PARKING AS ADVERTISED.

Excellent

Excelent location, is an OK hotel for a couple of nights

Great location and friendly staff.

Our room was so nice! Large and updated, with a view of the mountains. Don’t judge the hotel by the older lobby, it is a great place to stay in an excellent location. We walked with our luggage to and from the train station in 10min

It was a very nice hotel! Excellent address for a stay in Luzern. We will come back! Thank you