Luxury Hotels in Hang Trong Ward

I had a very wonderful vacation here, the hotel has a very beautiful view

- The entrance was dirty & messy. It looks more like a bike repair shop, not a hotel. - Check-in: no proper check-in, no one at reception desk most of the time. The guy there just immediately took me to a room without even asking for my booking info. - No in-room phone but there’s a ‘hotel’ directory. - Wifi & aircon don’t work properly. - The room looks old and tired, chipped paint and all... The room and all areas are not really clean. Bedsheet was not changed even though I booked in advance. - There’s a fridge but it was not plugged in and there was no electric socket nearby to plug it into either. Even at a great price for a good location, I wouldn’t recommend this place if you want a humble and pleasant stay. It’s not a hotel by any standard. :)

Owner hotel good, help us bring luggage to 5th floor. Bedroom & toilet clean.

The room is OK, the sink is leaking and their breakfast room is teeny tiny. Hotel isclose to the lake. And the staffs are very friendly and helpful.

The Room is quite OK and spacious. Nice and friendly staff.

Just an internal window, can't get fresh air, the room very small, not 20m2, maybe 15m2, if I open my cases, no space can be walked, the receptionist attitude not good, they said all rooms full, can't change, nothing they can do. I booked two nights, they don't allow I cancel one night. It is unhappy experience to stay this hotel.

Advertise free breakfast is not true. Advertise television is not true. Location is good but rooms are old and moldy and my shower head was hooked onto the sink.

This hotel has no window, very poor service and weird location at the end of alley. the restaurant at 12 floor not accessible by lift, which is inconvenient for old people because you need to climb stairs. the room looks classy but this building is very old. you can get a better hotel everywhere with this price with better location and service

Really nice and helpful staff and great service! I do appreciate their simple gestures, such as giving complimentary chocolate coin hung with cute notes on the door knob every day, serving drinks every time we are waiting for our grab/taxi in the lobby, telling us some tips/tricks and recommended places, even they gave us a bag of snacks after checking out before leaving the hotel :) The room is clean, the water heater works perfectly, and they have toilet bidet spray. I wish that their breakfast will be more varied, such as having chicken, fish, and beef for savoury meals instead of all pork for the three savoury meals. As a moslem, I couldn't eat their savoury buffet meals due to this issue. But I love their pho! As an Asian myself, their beef pho is much tastier with stronger flavor than certain famous touristy pho near our hotel. As there are many cheaper hotels in this area yet suspicious and scammy, I do recommend this hotel for first time travelers. Will definitely book this hotel again if someday I come back to Hanoi :)