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Shangri-La Surabaya
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Shangri-La Surabaya
Hotels
8.7
/10
Very Good
2,096 reviews
What Guests Say About Their Stay
Staff Friendliness (59)
Bedroom (51)
Ambiance (50)
Hotel Area (49)
A***a
8.5
/ 10
One of the best luxurious hotels in Surabaya, easy access from the highway. Definitely will stay here again.
Lulu K. N.
8.5
/ 10
Excellent short stay, perfect and clean room with very warm team. Highly recommended
Desy Jade Natasha
9.7
/ 10
Five stars for the service, room, facility, etc always be my recommendation hotel in surabaya.
Febi S.
10.0
/ 10
Living up the Shangri-La's tradition! Convenient, Luxury weekend stay with your family, with the kind hoteliers, can't ask for more! Certainly will give more than 5 stars if there's any options to it.
Alfonsus K. L. L.
9.7
/ 10
Great staff, perfect cleanliness.
In the Area
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Jalan May. Jend Sungkono 120, Sawahan, Surabaya, Jawa Timur, Indonesia, 60256
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Shangri-La Surabaya
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Per room per night (excl. taxes & fees)
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What's around Shangri-La Surabaya
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Jalan May. Jend Sungkono 120, Sawahan, Surabaya, Jawa Timur, Indonesia, 60256
Discover More About Shangri-La Surabaya
Location
Shangri-La Surabaya is a hotel in a good neighborhood, which is located at Sawahan.
About Shangri-La Surabaya
Shangri-La Surabaya is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
From business event to corporate gathering, Shangri-La Surabaya provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Shangri-La Surabaya, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Shangri-La Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Shangri-La Surabaya exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Shangri-La Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Shangri-La Surabaya.
All facilities in Shangri-La Surabaya
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Fitness Center
Functional Hall
Food and Drinks
- A la carte breakfast
- A la carte dinner
- A la carte lunch
- Restaurant with AC
- Bar
- Breakfast
- Breakfast and dinner
- Breakfast and lunch
- Buffet breakfast
- Breakfast (surcharge)
- Buffet dinner
- Buffet lunch
- Cafe
- Dining area
- Fullboard with drinks
- Gala dinner
- Nightclub
- Poolside bar
- Bar
- Set menu dinner
- Set menu lunch
- Dietary menu
- Vegetarian meal
Hotel Services
- Bellhop
- Concierge
- Money changer
- Doorman
- Early Check-in
- Express check-in
- Express check-out
- Front desk
- 24-hour Receptionist
- 24-hour security
- Late Check-out
- Laundry service
- Luggage storage
- Medical service
- Multilingual staff
- Newspaper in lobby
- Porter
- Tours
- Wedding service
Public Facilities
- Parking
- Coffee/tea in lobby
- Coffee shop
- Early check-in
- Elevator
- 24-hour room service
- Late check-out
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Things to Do
- Children play area
- Entertainment for children
- Fitness center
- Garden
- Health club
- Hot tub
- Massage
- Outdoor pool
- Sauna
- Spa
- TV lounge
In-room Facilities
- Bathrobe
- Bathtub
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Refrigerator
- Separate shower and tub
- Shower
- TV
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Family room
- Non-smoking room
- Swimming pool
- Smoking area
Nearby Facilities
- ATM/Banking
- Beauty salon
- Gift shop
- Hair salon
- Shops
Sports and Recreations
- Aerobics
- Fitness center
- Outdoor tennis court
- Table tennis
- Tennis
Business Facilities
- Business facilities
- Computer station
- Conference room
- Meeting facilities
Transportation
- Car rental
- Shopping center shuttle
- Valet parking (surcharge)
Accessibilty
- Disabled access friendly
- Accessible parking
- Wheelchair accessible
Kids and Pets
- CRIBS
- Highchairs
Family-friendly Facilities
- Children pool
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Shangri-La Surabaya
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
General Check-in Instructions
Shangri-la always aims to ensure fair and transparent pricing. To this end our room rates are adjusted based on the number of guests occupying a room. This ensures that single travelers are charged proportionately less than two guests. We look forward to welcoming you to Shangri-la Hotel, Surabaya.
Get FB dining credit at IDR 100,000 net per stay for staying at Deluxe Room valid from stay 2 July 2025 - 31 August 2025
Get FB dining credit at IDR 100,000 net per stay for staying at Deluxe Room valid from stay 2 July 2025 - 31 August 2025
Early Check-in
You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Shangri-La Surabaya | 380 |
Number of floors in Shangri-La Surabaya | 17 |
Another facilities in Shangri-La Surabaya | A la carte breakfast, A la carte dinner, A la carte lunch, Restaurant with AC, Bar |
Frequently asked question in Shangri-La Surabaya
What are available facilities at Shangri-La Surabaya?
There are top facilites at Shangri-La Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Shangri-La Surabaya?
The standard check-in time at Shangri-La Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Shangri-La Surabaya provide breakfast?
Yes, Shangri-La Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Shangri-La Surabaya
Traveloka (2,096)
Other sources (219)
8.7
Very Good
From 2,096 reviews
Provided by travelers on
Cleanliness
9.1
Room Comfort
9.0
Meal
8.8
Location
8.9
Service and Facilites
8.9
People often mention about Shangri-La Surabaya
All
Staff Friendliness (38)
Bedroom (32)
Ambiance (30)
Room Space (30)
Bathroom (30)
Hotel Area (30)
Taste (27)
Soundproof (24)
Variety (24)
Distance to City Center (23)
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Traveler Reviews Shangri-La Surabaya
Number of reviews per page
20
40
Customer reviews
A***a
Business
8.5
/10
Reviewed 2 week(s) ago
One of the best luxurious hotels in Surabaya, easy access from the highway. Definitely will stay here again.
Find this review helpful?
YG
Yoga G.
Staycation
8.5
/10
Reviewed 3 week(s) ago
Your promotion so funny, after I stay at your hotel, I plan to stay again on July 14, 2025 but your price become higher than before and other Hotel
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Rudianto
Staycation
10.0
/10
Reviewed 4 week(s) ago
First stay at Shangrila and very memorable.
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1 people find it helpful
LY
Lenny Y.
9.7
/10
Reviewed 4 week(s) ago
The variety of side dishes on the buffet is not very tempting for children.
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Er
Eka r. w.
10.0
/10
Reviewed 6 week(s) ago
The staffs are so friendly and helpful.
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F***a
10.0
/10
Reviewed 6 week(s) ago
All the best here, always satisfied.
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T***y
Leisure
8.8
/10
Reviewed 8 week(s) ago
The room is spacious and comfortable. The staff is very friendly and helpful. This hotel is quite old, so it may need some touch.
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M***a
Staycation
8.5
/10
Reviewed 8 week(s) ago
The staff is friendly, but unfortunately there is no free valet, also the kids club is not well maintained, there are not many kinds of toys, the swimming pool looks old.
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W***g
Leisure
9.7
/10
Reviewed 8 week(s) ago
Impressed with the hotel cleanliness, very well maintained, and great service. All the people at the Horizon floor provide immaculate service. Will be back on my next Surabaya trip.
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A***h
Leisure
8.4
/10
Reviewed 10 week(s) ago
The swimming pool is mossy, the chlorine stings, it's a shame even though the room is very clean and pleasant.
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A***h
Leisure
8.4
/10
Reviewed 10 week(s) ago
The swimming pool is mossy, the chlorine stings, it's a shame even though the room is very clean and pleasant.
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2 people find it helpful
Nur F.
7.2
/10
Reviewed 11 week(s) ago
Overall shangrila is very comfortable and always our choice when in Surabaya, but unfortunately the restaurant staff named Iswari is not very helpful, and very disappointing. Does not provide a solution. Fortunately we made a complaint to the receptionist and were very helped by Mrs. Lia as FOM. Please maintain it, it's a shame that the image of shangrila is made bad because of the behavior of the restaurant staff. For the excellent room, it is very comfortable and there are no obstacles. Thankyouu ❤️
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1 people find it helpful
R***h
Leisure
10.0
/10
Reviewed 12 week(s) ago
The hotel staff is very helpful, very comfortable, complete facilities, very satisfied and highly recommended.
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2 people find it helpful
MS
Michel S.
Leisure
9.7
/10
Reviewed 13 week(s) ago
Simply the best! On of my favorite hotels ! My stay at Shangri-La Surabaya was truly splendid! The Horizon Club Deluxe Room offered spacious comfort and tasteful furnishings, providing a warm and homey atmosphere. The Horizon Club privileges, including afternoon coffee and evening cocktails, added a touch of luxury to the experience. The hotel’s facilities, from the outdoor swimming pool with its serene ambiance to the diverse dining options, were exceptional. Jamoo Restaurant’s breakfast buffet, featuring a wide range of international and local dishes, was a delightful culinary journey. The attentive staff and thoughtful amenities made the stay unforgettable. I highly recommend Shangri-La Surabaya for anyone seeking a luxurious and memorable stay in the heart of the city.
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1 people find it helpful
a***e
9.1
/10
Reviewed 15 week(s) ago
Property is not so new, but still very well maintained. Staff is friendly from bell boy, check-in, to the gym staff. Bonus tip, each room comes with complimentary 1 hour tennis court use. A little minus point for somewhat inconvenient parking. It is not directly connected to the main building, have to walk through the ballroom for access.
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AH
Andi H.
Leisure
10.0
/10
Reviewed 16 week(s) ago
Hotel with strategic location. Rooms are very clean. Staff are very friendly and helpful. Many facilities especially for children.
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R***d
Leisure
10.0
/10
Reviewed 17 week(s) ago
Friendly hotel staff very helpful in check in and check out process
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1 people find it helpful
A***i
10.0
/10
Reviewed 17 week(s) ago
Friendly staff, please keep it up. Good atmosphere
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1 people find it helpful
N***r
10.0
/10
Reviewed 23 week(s) ago
🌙 Last Night in Surabaya – Staying at Shangri-La! 🏨✨
Our final night in Surabaya, and what better way to end this trip than at Shangri-La Surabaya! From the surprise cake yesterday to the entire experience, I can sum it up in one sentence – this hotel has incredibly attentive staff! 💯👏 Great job, team!
Besides the top-notch service, the hotel has so many beautiful OOTD spots! 📸✨ But since we traveled light, we couldn’t take full advantage of this spacious and elegant hotel – maybe next time? Hehe 😆
Our experience aligns with other guests’ reviews praising Shangri-La Surabaya for its hospitality and professionalism. One guest shared,
“The staff were incredibly welcoming, and check-in was smooth and quick—truly a five-star experience!” (TripAdvisor)
It’s been an amazing hotel hopping & shopping hopping adventure, and Surabaya, you did not disappoint! Until next time! 💙
#ShangriLaSurabaya #HotelHopping #ShoppingHopping #AttentiveService #TravelCaraSendiri #LastNightInSurabaya
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R***o
Leisure
10.0
/10
Reviewed 25 week(s) ago
Very happy holiday with app
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1 people find it helpful
Accommodation's Reply
13 Feb 2025
Dear Valued Guests
Thank you for sharing your wonderful review and rating. We are delighted to hear that you had an enjoyable stay and that our services met your expectations. It would be our pleasure to welcome you back to Shangri-La Surabaya for another exceptional experience in the near future.
Warm regards,
Shangri-La Surabaya
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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