Shangri-La Surabaya

Hotels
Preferred Partner Plus
8.8
/10
Very Good
2,584 reviews

What Guests Say About Their Stay

Staff Friendliness (105)
Bedroom (101)
Ambiance (94)
Room Space (94)

A***y

10.0
/ 10
Friendly staff, excellent service, free late check-out until 1 p.m., and the ability to wait in the spacious hotel lobby after check-out. Overall, it was a complete satisfaction.
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Wong T. T.

10.0
/ 10
Our go-to place in Surabaya. Very happy with the staff, hotel, room. Great experience, and will surely return again.

Verified Traveler

10.0
/ 10
The room was very spacious, and it was very comfortable for a business trip. The room was clean. The service was excellent and responsive. Any requests from the room were promptly answered without a long wait. Very comfortable and the staff were friendly. Thank you!
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R***a

10.0
/ 10
I had a very pleasant stay at this hotel. The staff were very friendly. It was clean and comfortable. I would stay at this hotel again.
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E***n

9.4
/ 10
Strategic location in West Surabaya. The rooms are large and comfortable. Excellent cleanliness. The beds are comfortable and large. The swimming pool is large so the kids had a great time swimming. Thank you Shangri-La 🪷
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In the Area
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Jl May Jend Sungkono 120, Sawahan, Surabaya, Jawa Timur, Indonesia, 60256

Main Facilities

Read More
AC
Restaurant
24-Hour Front Desk
Parking
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Shangri-La Surabaya is a hotel is located at Sawahan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Shangri-La Surabaya

Jl May Jend Sungkono 120, Sawahan, Surabaya, Jawa Timur, Indonesia, 60256
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Lobby Shangri-La Surabaya
Exterior 2 Shangri-La Surabaya

Discover More About Shangri-La Surabaya

Discover the Luxury of Shangri-La Surabaya

Welcome to Shangri-La Surabaya, your premier destination for an unforgettable stay in the vibrant heart of Jawa Timur, Indonesia. This exquisite hotel offers a perfect blend of sophisticated comfort, world-class amenities, and impeccable service, making it an ideal choice for both discerning business travelers and leisure seekers. Experience the renowned Shangri-La hospitality that promises a truly memorable escape. Room rates at Shangri-La Surabaya start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Shangri-La Surabaya Location

Shangri-La Surabaya is strategically situated in the bustling city center of Surabaya, placing you at the nexus of commerce, culture, and entertainment. Located at JL. May. Jend. Sungkono 120, Sawahan, Surabaya, Jawa Timur, Indonesia, 60256, the hotel offers convenient access to key business districts and popular attractions. It is approximately a 30-minute drive from Juanda International Airport (SUB), and easily accessible via major thoroughfares, ensuring a smooth journey for all guests. The hotel's prime location means you are never far from the city's pulse, yet you can retreat to a serene oasis of luxury. The atmosphere surrounding Shangri-La Surabaya is one of dynamic energy, with a wealth of dining, shopping, and cultural experiences just moments away.

Shangri-La Surabaya Facilities & Services

Facilities for guests at Shangri-La Surabaya are designed to cater to every need, ensuring a comfortable and enriching stay.
  • A magnificent outdoor swimming pool, perfect for a refreshing dip or lounging under the sun. Operating hours are from 6:00 AM to 8:00 PM, with no additional fee.
  • The Shangri-La Spa offers a sanctuary of tranquility, providing a range of rejuvenating treatments and massages. Spa services are available from 10:00 AM to 10:00 PM, with prices varying based on treatment.
  • A state-of-the-art fitness center equipped with modern exercise machines, open 24 hours a day for your convenience.
  • Dedicated meeting and event spaces, ideal for corporate functions, conferences, and social gatherings.
  • A Kids' Club offering engaging activities and a safe play environment for younger guests, typically open from 9:00 AM to 6:00 PM.
  • Complimentary Wi-Fi access throughout the hotel.
  • On-site parking is available for guests, free of charge.
  • A complimentary shuttle service to select nearby shopping malls and business hubs is available at scheduled times.

Shangri-La Surabaya Room Types

Discover a diverse range of accommodations designed to suit every preference. The room types of Shangri-La Surabaya include elegantly appointed rooms and suites, each offering a unique perspective and luxurious comfort.
  • **Deluxe Room:** Available with either a City View or Garden View. These rooms are non-smoking and feature a spacious layout, some equipped with a bathtub.
  • **Executive Room:** Offering enhanced amenities and often featuring a City View. These rooms are non-smoking and include a bathtub.
  • **Suite:** These expansive suites provide separate living and sleeping areas, with options for City View or Garden View. All suites are non-smoking and come with a bathtub.
  • **Family Room:** Designed for families, these rooms offer ample space and comfort, typically with a Garden View. They are non-smoking and include a bathtub.
Shangri-La Surabaya is not a pet-friendly hotel.

Shangri-La Surabaya Dining & Restaurants

Embark on a culinary journey at Shangri-La Surabaya, where a variety of dining venues offer exquisite flavors and memorable experiences.
  • **Saffron Restaurant:** Experience a lavish international buffet featuring a wide array of global cuisines, including authentic local Indonesian dishes and fresh seafood. Estimated price per person is around IDR 350,000 - 500,000. Operating hours are typically from 6:00 AM to 10:00 PM.
  • **Lobby Lounge:** Enjoy a relaxed ambiance with a selection of light snacks, pastries, coffee, and tea. This is a perfect spot for casual meetings or unwinding. Operating hours are from 8:00 AM to 11:00 PM.
  • **The Bar:** Indulge in expertly crafted cocktails, fine wines, and premium spirits in a sophisticated setting. Ideal for evening relaxation. Operating hours are from 5:00 PM to 1:00 AM.

Shangri-La Surabaya Nearby Attractions and Activities

Explore the vibrant city of Surabaya and its surrounding areas, with Shangri-La Surabaya serving as your perfect base.
  • **Tugu Pahlawan (Heroes Monument):** A significant historical landmark commemorating the heroes of the Indonesian War of Independence.
  • **House of Sampoerna:** A beautifully preserved Dutch colonial building that now houses a museum dedicated to the history of clove cigarettes and Indonesian culture.
  • **Surabaya Town Square (Sutos):** A popular lifestyle and entertainment complex offering a wide range of shops, restaurants, and cafes.
  • **Ampel Mosque and Old City:** Immerse yourself in the spiritual and historical heart of Surabaya, with its ancient mosque and vibrant market.
  • **Galaxy Mall:** One of Surabaya's premier shopping destinations, featuring a vast selection of local and international brands, dining options, and entertainment.
If you are looking for other activities around Shangri-La Surabaya, check out the best deals on Traveloka: Recommended activities in Surabaya!

How to Get to Shangri-La Surabaya from the Airport

Navigating your way to Shangri-La Surabaya from Juanda International Airport (SUB) is straightforward, with several convenient options available. The airport transfer service of Shangri-La Surabaya ensures a seamless arrival.
  • **Hotel Private Airport Transfer:** For ultimate convenience and comfort, you can arrange a private car transfer directly through the hotel. This service offers a hassle-free journey directly to your doorstep. Prices typically range from IDR 250,000 to IDR 400,000, depending on the vehicle type.
  • **Metered Taxis:** Official airport taxis are readily available outside the arrival terminals. Ensure the meter is used for a fair fare. The journey to Shangri-La Surabaya usually costs between IDR 150,000 to IDR 250,000, depending on traffic.
  • **Ride-hailing Services:** Ride-hailing apps are a popular and often cost-effective option. You can book a car through these services from designated pick-up points at the airport. Fares are comparable to metered taxis, typically ranging from IDR 120,000 to IDR 200,000.
  • **Airport Premium Buses:** While less direct, airport buses offer a budget-friendly option to reach the city center, from where you can take a short taxi or ride-hailing service to the hotel.
For more information on convenient transportation, explore airport transfer services.

Summary of Why You Should Choose to Stay at Shangri-La Surabaya

Shangri-La Surabaya stands out as a premier choice for your accommodation needs in Jawa Timur, offering an unparalleled experience of luxury, comfort, and convenience.
  • **Prime Location:** Situated in the heart of Surabaya, providing easy access to business, shopping, and cultural attractions.
  • **Exceptional Facilities:** From a stunning swimming pool and a tranquil spa to a well-equipped fitness center, every amenity is designed for your well-being.
  • **World-Class Dining:** Savor diverse culinary delights at the hotel's acclaimed restaurants, offering international buffets and sophisticated bar experiences.
  • **Luxurious Accommodations:** Choose from a variety of elegantly appointed rooms and suites, each promising a restful and opulent stay.
  • **Impeccable Service:** Experience the renowned Shangri-La hospitality, where every detail is meticulously handled to ensure your comfort.
Discover the best Room availability at Shangri-La Surabaya and make your Booking Shangri-La Surabaya today. For incredible deals and seamless reservations, trust Traveloka. Book budget hotels in Jawa Timur and Easily book domestic and international flights at low prices.

All facilities in Shangri-La Surabaya

Lobby Shangri-La Surabaya
Lobby
Exterior Shangri-La Surabaya
Exterior
Others Shangri-La Surabaya
Others

Public Facilities

  • Parking
  • Coffee shop
  • Early check-in
  • Restaurant
  • Room service
  • Safety deposit box

Hotel Services

  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Tours

Food and Drinks

  • Buffet breakfast
  • Continental breakfast
  • Nightclub

Transportation

  • Car rental
  • Secure parking
  • Valet parking

Things to Do

  • Health club
  • Massage

Nearby Facilities

  • ATM/Banking
  • Gift shop

General

  • AC

Accessibilty

  • Wheelchair accessible

Business Facilities

  • Meeting facilities

Accommodation Policy & General Information in Shangri-La Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Shangri-La Surabaya
363
Number of floors in Shangri-La Surabaya
17
Another facilities in Shangri-La Surabaya
Coffee shop, Early check-in, Room service, Safety deposit box, Concierge

Frequently asked question in Shangri-La Surabaya

What are available facilities at Shangri-La Surabaya?
There are top facilites at Shangri-La Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking. (some may require extra charges)
What is normal check-in & check-out time at Shangri-La Surabaya?
The standard check-in time at Shangri-La Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Shangri-La Surabaya provide breakfast?
Yes, Shangri-La Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Shangri-La Surabaya?
Shangri-La Surabaya is a 5.0-star hotel.
How many floors does Shangri-La Surabaya have?
Shangri-La Surabaya has 17 floors.
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More Reviews from Other Guests in Shangri-La Surabaya

Overall Ratings & Reviews Shangri-La Surabaya

Traveloka (2,330)
Other sources (254)
8.8
Very Good
From 2,330 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.0

Meal

8.8

Location

9.0

Service and Facilites

9.0

People often mention about Shangri-La Surabaya
All
Staff Friendliness (62)
Bedroom (56)
Room Space (53)
Ambiance (52)
Bathroom (52)
Taste (51)
Hotel Area (49)
Distance to City Center (44)
Family Friendly (44)
Surroundings (41)
Sort by
Most Recent
Format
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Preferences
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Traveler Reviews Shangri-La Surabaya

Number of reviews per page
20
40
Customer reviews
R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel and its service are top notch
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2 people find it helpful
Accommodation's Reply
19 May 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya
A***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Friendly staff, excellent service, free late check-out until 1 p.m., and the ability to wait in the spacious hotel lobby after check-out. Overall, it was a complete satisfaction.
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Accommodation's Reply
19 May 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya
sinta n. w.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The staff is helpful and friendly, but there are a few suggestions for kids activities, it seems the rundown is not well organized, my arrival on May 9th at 3:30 PM was able to enter the room, given a brochure about kids activity rundown at 3 PM there is a ride in car, but it turns out when I asked the staff at the playground, the event was canceled and replaced the next day on May 10th at 11 AM. But from me, I was not disappointed, more like it was not well organized. But, overall good, most like the food for breakfast, very varied, fresh and all delicious. Definitely will come back to stay here.
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Accommodation's Reply
18 May 2026
Dear Ms. Sinta, Thank you for taking the time to share your detailed feedback regarding your recent stay with us at Shangri-La Surabaya. We are delighted to know that you enjoyed our breakfast selection and found our team helpful and friendly. Your kind words truly mean a lot to us. At the same time, we sincerely apologize for the inconvenience caused regarding the kids activity schedule and the last-minute change of the ride-in-car activity during your visit. We truly appreciate your understanding and constructive feedback, as this highlights an important area for us to improve, particularly in terms of activity coordination and communication to our guests. Please rest assured that your comments have been shared with the related team for further evaluation and improvement. It is wonderful to hear that despite the experience, you still had an enjoyable stay and we are truly grateful for your willingness to return. We look forward to welcoming you and your family back again for an even more seamless and memorable stay in the future. Warm regards, Shangri-La Surabaya Team
Lestari W. C. W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Certainly will stay there again
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Accommodation's Reply
20 Apr 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya
s***o
icon-origin-TRAVELOKA
8.2
/10
Reviewed 8 week(s) ago
Good, but the valet is paid even if you stay overnight.
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Accommodation's Reply
14 Apr 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
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Hendro U.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Awesome, very comfortable
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1 people find it helpful
Accommodation's Reply
02 Apr 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
Ibrahim T. A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
Always a destination hotel in Surabaya for staycation because of the facilities and hospitality, permission to suggest maybe adding an indoor children's playground for the kids.
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Accommodation's Reply
30 Mar 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
rizqi s. n.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Perfect services and accommodation
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Accommodation's Reply
30 Mar 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
P***o
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
True to its advertising, nice and luxurious
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Accommodation's Reply
23 Mar 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
P***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Actually, we booked a deluxe room, but the receptionist did some upselling to us. The breakfast was 👍 and the restaurant staff were so helpful.
Find this review helpful?
Accommodation's Reply
13 Mar 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
During my 4-day stay and 4-day breakfast, I observed that the dining personnel paid more attention to Caucasian guests than Indonesian guests.
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Accommodation's Reply
13 Mar 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
Wong T. T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Our go-to place in Surabaya. Very happy with the staff, hotel, room. Great experience, and will surely return again.
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Accommodation's Reply
13 Mar 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
It was a very comfortable stay at this hotel, with very spacious rooms and very friendly and responsive staff whenever we needed anything. Awesome.
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1 people find it helpful
Accommodation's Reply
13 Mar 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
The room was very spacious, and it was very comfortable for a business trip. The room was clean. The service was excellent and responsive. Any requests from the room were promptly answered without a long wait. Very comfortable and the staff were friendly. Thank you!
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1 people find it helpful
Accommodation's Reply
13 Mar 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
D***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
The hotel is nice, clean, and the service is friendly.
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Accommodation's Reply
13 Mar 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
I had a very pleasant stay at this hotel. The staff were very friendly. It was clean and comfortable. I would stay at this hotel again.
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Accommodation's Reply
13 Mar 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
E***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
Strategic location in West Surabaya. The rooms are large and comfortable. Excellent cleanliness. The beds are comfortable and large. The swimming pool is large so the kids had a great time swimming. Thank you Shangri-La 🪷
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Accommodation's Reply
13 Mar 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
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Agus B. W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 21 week(s) ago
Excellent 5-star hotel with very comfortable rooms, clean facilities, and professional, friendly staff. The room quality, cleanliness, and overall atmosphere truly meet luxury standards, and the stay itself was very enjoyable. The only downside is the breakfast and food pricing, which feels quite overpriced at around IDR 300k per person or 400k for walk in, especially considering the local food options available nearby. Quality is good, but the value does not quite match the price. Overall, highly recommended for the stay and comfort — just consider dining outside the hotel
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1 people find it helpful
Accommodation's Reply
13 Mar 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
clara v. j.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 22 week(s) ago
Friendly staff, spacious room, cozy ambiance
1 people find it helpful
Accommodation's Reply
13 Mar 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
paul v.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 22 week(s) ago
The room's curtain area was very dusty, and my child sneezed, but otherwise it was fine. The breakfast was a bit bland, just not great for my taste. The hotel's ambiance is good. It's close to Ciputra World Mall, so you can find food and daily necessities at Hypermart.
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Accommodation's Reply
13 Mar 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
Number of reviews per page
20
40

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Shangri-La Surabaya

Traveloka (2,330)
Other sources (254)
8.8
Very Good
From 2,330 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.0

Meal

8.8

Location

9.0

Service and Facilites

9.0

People often mention about Shangri-La Surabaya
All
Staff Friendliness (62)
Bedroom (56)
Room Space (53)
Ambiance (52)
Bathroom (52)
Taste (51)
Hotel Area (49)
Distance to City Center (44)
Family Friendly (44)
Surroundings (41)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Shangri-La Surabaya

Number of reviews per page
20
40
Customer reviews
R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel and its service are top notch
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
19 May 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya
A***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Friendly staff, excellent service, free late check-out until 1 p.m., and the ability to wait in the spacious hotel lobby after check-out. Overall, it was a complete satisfaction.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
19 May 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya
sinta n. w.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The staff is helpful and friendly, but there are a few suggestions for kids activities, it seems the rundown is not well organized, my arrival on May 9th at 3:30 PM was able to enter the room, given a brochure about kids activity rundown at 3 PM there is a ride in car, but it turns out when I asked the staff at the playground, the event was canceled and replaced the next day on May 10th at 11 AM. But from me, I was not disappointed, more like it was not well organized. But, overall good, most like the food for breakfast, very varied, fresh and all delicious. Definitely will come back to stay here.
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Accommodation's Reply
18 May 2026
Dear Ms. Sinta, Thank you for taking the time to share your detailed feedback regarding your recent stay with us at Shangri-La Surabaya. We are delighted to know that you enjoyed our breakfast selection and found our team helpful and friendly. Your kind words truly mean a lot to us. At the same time, we sincerely apologize for the inconvenience caused regarding the kids activity schedule and the last-minute change of the ride-in-car activity during your visit. We truly appreciate your understanding and constructive feedback, as this highlights an important area for us to improve, particularly in terms of activity coordination and communication to our guests. Please rest assured that your comments have been shared with the related team for further evaluation and improvement. It is wonderful to hear that despite the experience, you still had an enjoyable stay and we are truly grateful for your willingness to return. We look forward to welcoming you and your family back again for an even more seamless and memorable stay in the future. Warm regards, Shangri-La Surabaya Team
Lestari W. C. W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Certainly will stay there again
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Accommodation's Reply
20 Apr 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya
s***o
icon-origin-TRAVELOKA
8.2
/10
Reviewed 8 week(s) ago
Good, but the valet is paid even if you stay overnight.
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Accommodation's Reply
14 Apr 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
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Hendro U.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Awesome, very comfortable
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1 people find it helpful
Accommodation's Reply
02 Apr 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
Ibrahim T. A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
Always a destination hotel in Surabaya for staycation because of the facilities and hospitality, permission to suggest maybe adding an indoor children's playground for the kids.
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Accommodation's Reply
30 Mar 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
rizqi s. n.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Perfect services and accommodation
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Accommodation's Reply
30 Mar 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
P***o
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
True to its advertising, nice and luxurious
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Accommodation's Reply
23 Mar 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
P***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Actually, we booked a deluxe room, but the receptionist did some upselling to us. The breakfast was 👍 and the restaurant staff were so helpful.
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Accommodation's Reply
13 Mar 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
During my 4-day stay and 4-day breakfast, I observed that the dining personnel paid more attention to Caucasian guests than Indonesian guests.
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Accommodation's Reply
13 Mar 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
Wong T. T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Our go-to place in Surabaya. Very happy with the staff, hotel, room. Great experience, and will surely return again.
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Accommodation's Reply
13 Mar 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
It was a very comfortable stay at this hotel, with very spacious rooms and very friendly and responsive staff whenever we needed anything. Awesome.
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Accommodation's Reply
13 Mar 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
The room was very spacious, and it was very comfortable for a business trip. The room was clean. The service was excellent and responsive. Any requests from the room were promptly answered without a long wait. Very comfortable and the staff were friendly. Thank you!
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Accommodation's Reply
13 Mar 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
D***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
The hotel is nice, clean, and the service is friendly.
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Accommodation's Reply
13 Mar 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
I had a very pleasant stay at this hotel. The staff were very friendly. It was clean and comfortable. I would stay at this hotel again.
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Accommodation's Reply
13 Mar 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
E***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
Strategic location in West Surabaya. The rooms are large and comfortable. Excellent cleanliness. The beds are comfortable and large. The swimming pool is large so the kids had a great time swimming. Thank you Shangri-La 🪷
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Accommodation's Reply
13 Mar 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
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Agus B. W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 21 week(s) ago
Excellent 5-star hotel with very comfortable rooms, clean facilities, and professional, friendly staff. The room quality, cleanliness, and overall atmosphere truly meet luxury standards, and the stay itself was very enjoyable. The only downside is the breakfast and food pricing, which feels quite overpriced at around IDR 300k per person or 400k for walk in, especially considering the local food options available nearby. Quality is good, but the value does not quite match the price. Overall, highly recommended for the stay and comfort — just consider dining outside the hotel
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1 people find it helpful
Accommodation's Reply
13 Mar 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
clara v. j.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 22 week(s) ago
Friendly staff, spacious room, cozy ambiance
1 people find it helpful
Accommodation's Reply
13 Mar 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
paul v.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 22 week(s) ago
The room's curtain area was very dusty, and my child sneezed, but otherwise it was fine. The breakfast was a bit bland, just not great for my taste. The hotel's ambiance is good. It's close to Ciputra World Mall, so you can find food and daily necessities at Hypermart.
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Accommodation's Reply
13 Mar 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
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