Shangri-La Surabaya

Hotels
Preferred Partner Plus
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8.8
Very Good
2,630 reviews

What Guests Say About Their Stay

Rheza R. P.

10.0
/ 10
The service at this hotel is consistently top-notch, with the staff always friendly and helpful, including allowing a late check-out because the kids were just in bed. Shangri-La Surabaya is truly the best.
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Reny R.

10.0
/ 10
It was a wonderful experience staying at the Shangri-La. The kids loved the pool. And the food was delicious. I'll be back next time.
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Z***i

10.0
/ 10
I like to travel to Indonesia, because the staff is very soft-spoken and respectful.

Verified Traveler

8.5
/ 10
This hotel has always suited us and our family, the rooms, food, facilities and service are always satisfactory.
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g***i

9.4
/ 10
I really like Shangri La, from Shangri La in Jakarta to Surabaya, especially the Horizon Club.
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In the Area
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Jl May Jend Sungkono 120, Sawahan, Surabaya, Jawa Timur, Indonesia, 60256

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Shangri-La Surabaya is a hotel is located at Sawahan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Shangri-La Surabaya

Jl May Jend Sungkono 120, Sawahan, Surabaya, Jawa Timur, Indonesia, 60256
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Lobby Shangri-La Surabaya
Exterior 2 Shangri-La Surabaya

Discover More About Shangri-La Surabaya

Shangri-La Surabaya Rates per Night

Looking for the best Shangri-La Surabaya hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! Shangri-La Surabaya room rates start from - before tax per night, which becomes - after including taxes and fees. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Shangri-La Surabaya Location & Address

Shangri-La Surabaya is located at JL. May. Jend. Sungkono 120, Sawahan, Surabaya, Jawa Timur, Indonesia, 60256, Jl. May. Jend. Sungkono No.120, Dukuh Pakis, Kec. Dukuhpakis, Surabaya, Jawa Timur 60225, Indonesia. It's situated in the Surabaya area of Indonesia, known for its vibrant city life and local attractions. The hotel is approximately 7 km from the city center.

How to go to Shangri-La Surabaya from Airport

Need to know the best way to get to Shangri-La Surabaya from Juanda International Airport? Here are a few options to consider for your hotel transfer from the airport to the hotel.
  • Taxi (most direct): A taxi is the most straightforward way to get to Shangri-La Surabaya. You can find taxis readily available outside the airport terminals. The journey typically takes around 30-45 minutes, depending on traffic.
  • Ride Hailing (convenient): Ride Hailing services are also available at Juanda International Airport. Simply book a ride through the app, and a driver will pick you up from the designated area. This option offers a balance of convenience and cost-effectiveness.
  • Airport Bus (budget-friendly): Trans Semanggi Suroboyo operates bus routes from the airport to various points in Surabaya. You'll need to check the specific route and schedule to see if it aligns with your destination. This is the most affordable option, but it may take longer due to multiple stops.
  • Hotel Transfer (hassle-free): Some hotels, including Shangri-La Surabaya, offer airport pick-up services. You'll need to arrange this in advance with the hotel. While it may be slightly more expensive, it provides a hassle-free experience, especially if you're unfamiliar with the area.
Tips: For the most convenient route, consider booking a ride hailing service or arranging a hotel transfer in advance. This will save you time and ensure a smooth journey to Shangri-La Surabaya.

Shangri-La Surabaya Reviews & Summary

Looking for all about hotel Shangri-La Surabaya? Check out the hotel reviews to see what other guests have to say. This hotel consistently receives high praise for its exceptional service, luxurious accommodations, and convenient location. Guests love the hotel's spacious and well-appointed rooms, the delicious dining options, and the stunning views of the city. A standout feature is the hotel's extensive range of facilities, including a large outdoor pool, a fully equipped fitness center, and a relaxing spa. "My stay at Shangri-La Surabaya was absolutely fantastic! The staff were incredibly friendly and helpful, the room was beautiful, and the facilities were top-notch. I highly recommend this hotel to anyone visiting Surabaya."

Shangri-La Surabaya Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Shangri-La Surabaya offers a variety of categories of hotel rooms to suit every traveller's needs. Here's a breakdown of the different hotel bedroom types available:
  • Deluxe Room: These rooms offer comfortable accommodations with city views. Available in smoking and non-smoking options.
  • Executive Suite: These spacious suites feature a separate living area and bedroom, perfect for business travellers or families.
  • Premier Suite: Enjoy enhanced amenities and panoramic city views in these luxurious suites.
  • Garden Terrace Suite: These suites offer a private outdoor terrace with garden views, ideal for relaxation.
  • Presidential Suite: The ultimate in luxury, these suites feature multiple bedrooms, a living room, a dining area, and a private balcony.
Most rooms include both bathtubs and bidets. Contact the hotel directly to inquire about pet-friendly options, as policies and additional charges may apply.

Hotel Facilities in Shangri-La Surabaya

Shangri-La Surabaya boasts a wide array of hotel amenities to ensure a comfortable and enjoyable stay. From relaxing spa treatments to fun activities for the kids, there's something for everyone. Here's a look at some of the hotel facilities available:
  • Outdoor Swimming Pool: Take a refreshing dip in the large outdoor pool, open daily from 7:00 AM to 7:00 PM.
  • Health Club: Stay active at the fully equipped health club, featuring cardio machines, weights, and fitness classes. Open 24 hours.
  • Spa: Indulge in a relaxing massage or treatment at the hotel's spa. Prices vary depending on the service.
  • Kids' Club: Keep the little ones entertained at the supervised Kids' Club, offering games, activities, and entertainment. Open daily from 9:00 AM to 6:00 PM.
  • Business Center: Stay connected and productive at the business center, offering computers, printers, and meeting rooms.
  • Restaurants and Bars: Enjoy a variety of dining options at the hotel's restaurants and bars. (See separate section for details).

Hotel Buffet or Restaurant/Cafe in Shangri-La Surabaya

Shangri-La Surabaya offers a delightful culinary experience with its diverse range of restaurants and cafes. Whether you're craving a lavish hotel buffet or a quick coffee, you'll find something to satisfy your taste buds.
  • Jamoo Restaurant: This all-day dining restaurant features an international buffet with live cooking stations. Price per person: approximately SGD 40. Opening hours: 6:00 AM to 10:00 PM.
  • Shang Palace: Indulge in authentic Cantonese cuisine at Shang Palace. Signature dishes include Peking duck and dim sum. Opening hours: 11:30 AM to 2:30 PM (lunch), 6:30 PM to 10:30 PM (dinner).
  • Desperados: Enjoy Mexican cuisine and a lively atmosphere at Desperados. Opening hours: 5:00 PM to 1:00 AM.
  • Lobby Lounge: Relax with a coffee, tea, or cocktail at the Lobby Lounge. Opening hours: 9:00 AM to 1:00 AM.

Shangri-La Surabaya Airport pickups and How to Book

Looking for hotels with airport shuttle services? Shangri-La Surabaya offers a convenient hotel to airport transfer service for its guests. To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance of your arrival. You'll need to provide your flight details, including arrival time and flight number. The hotel will then arrange for a driver to meet you at the airport and transport you to the hotel.

Nearby MRT Station & Bus Stops

Navigating Surabaya using public transport is easy with several MRT nearby and bus stops nearby. Here are some of the nearest options to Shangri-La Surabaya:
  • Nearest Bus Stop: The closest bus stop is located on Jalan Mayjen Sungkono, right outside the hotel. Several Trans Semanggi Suroboyo routes stop here, providing access to various parts of the city.
  • MRT Station: Currently, Surabaya does not have a fully operational MRT system. However, there are plans for future development. In the meantime, buses are the primary mode of public transport.
To use the bus system, you'll need to purchase a public transport card, which can be obtained at designated kiosks and convenience stores. Payment can also be made using electronic wallets on your mobile phone.

Nearby Attractions for Family / Kid Friendly

Planning a family trip and looking for nearby activities? Surabaya offers a variety of nearby places to go that are perfect for kids and adults alike. Here are five nearby sightseeing places to consider:
  • Surabaya Zoo (Kebun Binatang Surabaya): Get up close with a variety of animals at this popular zoo. Distance from hotel: approximately 5 km. Entry price: SGD 0.70 per person.
  • Ciputra Waterpark: Enjoy a fun-filled day at this waterpark with thrilling slides and pools. Distance from hotel: approximately 10 km. Entry price: SGD 10 per person.
  • House of Sampoerna: Learn about the history of kretek cigarettes at this museum housed in a Dutch colonial building. Distance from hotel: approximately 8 km. Free entry.
  • Monumen Kapal Selam (Submarine Monument): Explore a real submarine and learn about its history. Distance from hotel: approximately 6 km. Entry price: SGD 1.50 per person.
  • Taman Bungkul: Relax and enjoy the greenery at this beautiful park, featuring a playground, skate park, and food stalls. Distance from hotel: approximately 4 km. Free entry.
Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Shangri-La Surabaya (Surabaya)

Craving some delicious food and looking for nearby dining options? Surabaya offers a wide variety of local food and international cuisine. Here are some great food eatiries near me: Cafes/Restaurants:
  • Excelso Coffee: A popular Indonesian coffee chain serving a variety of coffee drinks, pastries, and light meals.
  • Bon Ami Restaurant: A well-known restaurant serving Indonesian and international dishes.
  • McDonald's: A classic fast-food option for a quick and easy meal.
Local Street Food:
  • Nasi Goreng: Indonesian fried rice, often served with egg, chicken, or shrimp.
  • Sate: Grilled meat skewers served with peanut sauce.
  • Gado-Gado: Indonesian salad with peanut sauce dressing.
  • Rawon: A rich beef soup with a distinctive black color.
  • Tahu Campur: A tofu and beef soup with shrimp paste.

Shopping places near Shangri-La Surabaya (Surabaya)

Need to do some shopping and looking for dept stores near me? Surabaya offers a variety of shops near me, from modern malls to traditional markets. Here are some nearby shopping destinations to explore:
  • Tunjungan Plaza: One of the largest and most popular malls in Surabaya, featuring a wide range of international and local brands.
  • Pakuwon Mall: Another large mall with a variety of shops, restaurants, and entertainment options.
  • Pasar Atom: A traditional market where you can find a variety of goods, including clothing, textiles, and souvenirs.

Other Places to Stay Near Shangri-La Surabaya

Looking for alternative accommodations and want to explore other best hotel nearby? Here are some other hotels in Surabaya to consider: Luxury/5-6 Star Hotels Nearby:
  • The Westin Surabaya: A luxurious hotel offering stunning views and exceptional service.
  • JW Marriott Hotel Surabaya: A sophisticated hotel with a range of amenities and dining options.
  • Sheraton Surabaya Hotel & Towers: A stylish hotel with a convenient location and excellent facilities.
Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia! Four-Star Hotels Nearby:
  • Wyndham Surabaya: A comfortable hotel with a range of amenities and a convenient location.
  • Hotel Ciputra World Surabaya: A modern hotel connected to a shopping mall.
  • Singgasana Hotel Surabaya: A well-appointed hotel with a range of facilities and services.
Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia! Three-Star Hotels Nearby:
  • Pop! Hotel Gubeng Surabaya: A budget-friendly hotel with a convenient location.
  • Amaris Hotel Embong Malang Surabaya: A simple and comfortable hotel with essential amenities.
  • Quest Hotel Surabaya: A modern hotel offering comfortable accommodations at an affordable price.
Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Ready to book your Surabaya adventure? With its luxurious accommodations, convenient location, and exceptional service, Shangri-La Surabaya is the perfect choice for your stay. But don't just take our word for it – check out the hotel availability and see for yourself! Whether you're planning a family vacation, a business trip, or a romantic getaway, Shangri-La Surabaya offers everything you need for a memorable experience. Make your hotel reservations today and start looking forward to your trip! Don't forget to check out Traveloka for the best deals on hotels and activities in Surabaya. book cheap hotels in Indonesia and find cheap hotels nearby.

All facilities in Shangri-La Surabaya

Lobby Shangri-La Surabaya
Lobby
Exterior Shangri-La Surabaya
Exterior
Others Shangri-La Surabaya
Others

Food and Drinks

  • Buffet breakfast
  • Continental breakfast
  • Nightclub

Transportation

  • Car rental
  • Secure parking
  • Valet parking

Things to Do

  • Health club
  • Massage

General

  • AC

Accessibilty

  • Wheelchair accessible

Public Facilities

  • Parking
  • Coffee shop
  • Restaurant
  • Room service
  • Safety deposit box

Hotel Services

  • Concierge
  • Early Check-in
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Tours

Business Facilities

  • Meeting facilities

Nearby Facilities

  • ATM/Banking
  • Gift shop

Accommodation Policy & General Information in Shangri-La Surabaya

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Shangri-La Surabaya
363
Number of floors in Shangri-La Surabaya
17
Another facilities in Shangri-La Surabaya
Buffet breakfast, Continental breakfast, Nightclub, Car rental, Secure parking

Frequently asked question in Shangri-La Surabaya

What are available facilities at Shangri-La Surabaya?
There are top facilites at Shangri-La Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking. (some may require extra charges)
What is normal check-in & check-out time at Shangri-La Surabaya?
The standard check-in time at Shangri-La Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Shangri-La Surabaya provide breakfast?
Yes, Shangri-La Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Shangri-La Surabaya
Shangri-La Surabaya has a 5.0-star rating.
How many floors does Shangri-La Surabaya have?
Shangri-La Surabaya has 17.
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More Reviews from Other Guests in Shangri-La Surabaya

Overall Ratings & Reviews Shangri-La Surabaya

Traveloka (2,361)
Other sources (269)
8.8
Very Good
From 2,361 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.0

Meal

8.8

Location

9.0

Service and Facilites

9.0

People often mention about Shangri-La Surabaya
All
Staff Friendliness (69)
Bedroom (63)
Ambiance (60)
Room Space (60)
Bathroom (59)
Hotel Area (57)
Taste (57)
Family Friendly (53)
Distance to City Center (49)
Surroundings (48)
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Traveler Reviews Shangri-La Surabaya

Number of reviews per page
20
40
Customer reviews
Karina A. P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Great stay, will come back for next trip!
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Accommodation's Reply
21 Oct 2026
Thank you for your kind review! We are delighted to hear that you had a great stay with us. We look forward to welcoming you back to Shangri-La Surabaya on your next visit!
Rheza R. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The service at this hotel is consistently top-notch, with the staff always friendly and helpful, including allowing a late check-out because the kids were just in bed. Shangri-La Surabaya is truly the best.
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Accommodation's Reply
02 Sep 2026
Thank you for your review and compliments! We are delighted to have provided excellent service and assisted you with all your needs during your stay. We hope this positive experience made you feel even more comfortable at the Shangri-La Surabaya. We look forward to welcoming you and your family back again!
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Reny R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
It was a wonderful experience staying at the Shangri-La. The kids loved the pool. And the food was delicious. I'll be back next time.
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1 people find it helpful
Accommodation's Reply
26 Aug 2026
Thank you for your wonderful review! We are delighted to hear that you and your family enjoyed your stay with us, especially the pool that the children loved and the delicious food we prepared. We hope to welcome you and your family back to the Shangri-La Hotel again!
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A***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 10 week(s) ago
Got a room with a nice view 😍
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Accommodation's Reply
26 Aug 2026
Thank you for your review! We're delighted to hear you enjoyed the beautiful views from your Shangri-La room. We hope to welcome you back for another wonderful stay!
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hetty e.
icon-Staycation
Staycation
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9.4
/10
Reviewed 11 week(s) ago
The food is delicious, lots of choices, especially at breakfast time.
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2 people find it helpful
Accommodation's Reply
13 Aug 2026
Dear Ms. Hetty E., Thank you so much for taking the time to write such a positive review about Shangri-La Hotel Surabaya. We are delighted to hear that you enjoyed the delicious and varied breakfast we served. Your satisfaction with our food is a joy and pride for our culinary team. We were honored to serve you and we hope to welcome you back again for another memorable dining experience next time. Sincerely, Shangri-La Hotel Surabaya
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m***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Very very very very very very very thank you
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Accommodation's Reply
13 Aug 2026
Dear Valued Guest, Thank you for your trust and for your five-star review of Shangri-La Hotel Surabaya. We are delighted that you enjoyed your experience with us. Your satisfaction is the greatest pride of our entire team. We hope to welcome you again on your next visit for another memorable experience! Sincerely, Shangri-La Hotel Surabaya
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D***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Very friendly service, the real 5 star hotel, the food is delicious.
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Accommodation's Reply
14 Aug 2026
Dear Valued Guest, Thank you for your wonderful review and appreciation of Shangri-La Hotel Surabaya. We are delighted to know that our friendly service and exquisite cuisine provided you with a memorable five-star experience. This compliment is a great inspiration to our entire team to continue striving to provide the best service. We look forward to welcoming you back again in the future. Sincerely, Shangri-La Hotel Surabaya
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Z***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
I like to travel to Indonesia, because the staff is very soft-spoken and respectful.
1 people find it helpful
Accommodation's Reply
14 Aug 2026
Dear Valued Guest, Thank you for sharing your lovely feedback! We are thrilled that the warmth, kindness, and respectful service of our team made your travels in Indonesia so enjoyable. It was an absolute pleasure having you with us, and we hope to see you again soon at Shangri-La Surabaya. Warm regards, Shangri-La Surabaya
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
This hotel has always suited us and our family, the rooms, food, facilities and service are always satisfactory.
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Accommodation's Reply
13 Jul 2026
Dear Valued Guest, Thank you for sharing your positive feedback with us. We are pleased to know that your experience at Shangri-La Surabaya met your expectations and left a lasting impression. It was our pleasure to host you, and we look forward to creating more wonderful memories with you on your next visit. Warm regards, Shangri-La Surabaya
g***i
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
I really like Shangri La, from Shangri La in Jakarta to Surabaya, especially the Horizon Club.
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Accommodation's Reply
13 Jul 2026
Dear Valued Guest, Thank you for sharing your positive feedback with us. We are pleased to know that your experience at Shangri-La Surabaya met your expectations and left a lasting impression. It was our pleasure to host you, and we look forward to creating more wonderful memories with you on your next visit. Warm regards, Shangri-La Surabaya
B***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Gave a gift to my nephew with a staycation at Shangri-La, he was very happy because of the many experiences he had.
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1 people find it helpful
Accommodation's Reply
02 Jul 2026
Dear Guest, Thank you for your kind review. We are thrilled to hear that you had a pleasant stay with us and that we were able to make your visit a memorable one. We sincerely appreciate your support and look forward to welcoming you back soon to experience the warmth and luxury of Shangri-La Surabaya once again. Warm regards, Shangri-La Surabaya
a***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 18 week(s) ago
Honestly, the first time i got at the check in counter because they said my booking wasn't on the list. But they still tried to look for a room (because i still got the eticket from traveloka) idk if the error was from traveloka or from the hotel's app, but please you better checked it. The staff maybe was annoyed to when i asked whether this has happened before. Sorry ya kalo annoying, tapi saya udah kelamaan berdiri disitu dan diem aja. But, overall it was a pleasant night and our family time was well spent there. My kid got a telescope, a hat and some activity voucher. The staff was friendly and helpful. Oh, also we got an appology can of cookies, which was a nice gesture from the fronliner manager (forget her name). Hope if we ever come back, there won't be error such as my case. Jadi sebaiknya tolong dicek error darimana dan di maintain dg baik. Thankyou 🫶
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Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Thank you for taking the time to leave such a lovely review. We are delighted to know that you enjoyed your stay and appreciated the hospitality provided by our team. Your satisfaction is our greatest reward, and we look forward to welcoming you back to Shangri-La Surabaya for another exceptional experience. Warm regards, Shangri-La Surabaya
H***s
icon-origin-TRAVELOKA
6.8
/10
Reviewed 18 week(s) ago
If you're bringing a child under 6, you'll be charged for breakfast, which isn't as strict at other Shangri-Las. Also, the breakfast coffee tastes awful for a 5-star hotel. Other than that, the hotel is quite nice.
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1 people find it helpful
Accommodation's Reply
26 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your feedback with us. We sincerely regret that your experience did not fully meet your expectations. Please know that your comments have been shared with the relevant team for review and improvement. We are committed to continuously enhancing our services and ensuring a better experience for all our guests. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Warm regards, Shangri-La Surabaya
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
It was a pleasure to stay here, clean, comfortable, complete facilities.
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Accommodation's Reply
24 Jun 2026
Dear Valued Guest, Thank you for taking the time to leave such a lovely review. We are delighted to know that you enjoyed your stay and appreciated the hospitality provided by our team. Your satisfaction is our greatest reward, and we look forward to welcoming you back to Shangri-La Surabaya for another exceptional experience. Warm regards, Shangri-La Surabaya
D***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Nice hotel in the middle of Surabaya city with warm hospitality.
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Accommodation's Reply
10 Jun 2026
Dear Valued Guest, Thank you for sharing your positive feedback with us. We are pleased to know that your experience at Shangri-La Surabaya met your expectations and left a lasting impression. It was our pleasure to host you, and we look forward to creating more wonderful memories with you on your next visit. Warm regards, Shangri-La Surabaya
R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
The hotel and its service are top notch
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2 people find it helpful
Accommodation's Reply
19 May 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya
A***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
Friendly staff, excellent service, free late check-out until 1 p.m., and the ability to wait in the spacious hotel lobby after check-out. Overall, it was a complete satisfaction.
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Accommodation's Reply
19 May 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya
sinta n. w.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
The staff is helpful and friendly, but there are a few suggestions for kids activities, it seems the rundown is not well organized, my arrival on May 9th at 3:30 PM was able to enter the room, given a brochure about kids activity rundown at 3 PM there is a ride in car, but it turns out when I asked the staff at the playground, the event was canceled and replaced the next day on May 10th at 11 AM. But from me, I was not disappointed, more like it was not well organized. But, overall good, most like the food for breakfast, very varied, fresh and all delicious. Definitely will come back to stay here.
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Accommodation's Reply
18 May 2026
Dear Ms. Sinta, Thank you for taking the time to share your detailed feedback regarding your recent stay with us at Shangri-La Surabaya. We are delighted to know that you enjoyed our breakfast selection and found our team helpful and friendly. Your kind words truly mean a lot to us. At the same time, we sincerely apologize for the inconvenience caused regarding the kids activity schedule and the last-minute change of the ride-in-car activity during your visit. We truly appreciate your understanding and constructive feedback, as this highlights an important area for us to improve, particularly in terms of activity coordination and communication to our guests. Please rest assured that your comments have been shared with the related team for further evaluation and improvement. It is wonderful to hear that despite the experience, you still had an enjoyable stay and we are truly grateful for your willingness to return. We look forward to welcoming you and your family back again for an even more seamless and memorable stay in the future. Warm regards, Shangri-La Surabaya Team
Lestari W. C. W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
Certainly will stay there again
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Accommodation's Reply
20 Apr 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya
s***o
icon-origin-TRAVELOKA
8.2
/10
Reviewed 29 week(s) ago
Good, but the valet is paid even if you stay overnight.
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Accommodation's Reply
14 Apr 2026
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.
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