Hakone Hotel

Very peaceful and private

Over all a good stay The location was great and we were able to see Mt Fuji when it cleared up for about 30 minutes I would stay here again

Hotel is older but rooms are clean and big. Great views of the lake. Staff are less helpful/friendly than other hotels I’ve stayed in Japan. Hotel Restaurants are very expensive. Not much around the hotel, a few restaurants that are open inconsistently. Nice view of Fuji over the lake when skies are clear.

The staff are amazing and very friendly. The hotel was very clean and the breakfast had a large spread of options. We were upgraded on our room and it was absolutely magnificent with a balcony view of Fuji and the lake. Parking was not an issue. Highly recommend this hotel.

Stunning hotel with amazing views across the lake, floor-to-ceiling windows in our room which was fantastically 1970s design in very high quality. The onsen overlooking the lake was also glorious. The breakfast. Buffet was fantastic and the staff were brilliant. Hakone’s sightseeing boat goes from next door and is a must.

Nice hotel but starting to look a little dated for a luxury hotel

This hotel was amazing. The view of our room was breathtaking

In a country where the hotel staff provides impeccable service, this hotel falls short. The front desk had no manners and appeared annoyed by any requests. The hotel itself is in a great location and my room view was of the lake and Mt Fuji beyond.

Fabulous room overlooking Mount Fuji. Very clean and spacious rooms. Staff very helpful suggesting the best ways to get around. Amenities were great and good choice of restaurants with a very good buffet breakfast at a reasonable price. Highly recommend a stay here

Great location. Great buffet breakfast. Rooms are a bit dated, but overall great.

Lively old hotel feel huge and comfortable

Great service nice location but property needs renovation specially rooms and bathrooms.

The check-in process was poor. Even when I parked my car at the front entrance to check in, no staff came near me, and I was encouraged to take care of all my luggage myself. I wonder if this was a problem with the staff or a hotel policy. The rest of the service was top-notch. The dining experience was particularly noteworthy.

Location, quiet, view

It was a great location, and we were able to see the lake and the very top of Mt. Fuji. The hotel was very clean and well looked after. Staff are very polite too! One downside was that the hotel design didn’t take the hot spring baths into account. The baths were very small and did not offer lake views, which made the experience less enjoyable given the potential views we could have had.

Great hotel with a very nice view, the staff is really nice. The beds are a little stiff but that is very general in Japan.

Scenic view

It was amazing

Hotel was good, onsen were so relaxing and rooms spacious. Liked the lounge area! Nice views, unfortunately couldn’t see Mount Fuji while we were there. Breakfast yummy and good vegetarian options. The down side was some of the staff weren’t the most helpful and their English was very questionable. All other hotels we’d been to were able to help with luggage forwarding including to airports but we were told very bluntly to go to a post office and that they couldn’t help with getting our suitcases sent to Haneda airport. We ended up wasting over an hour trying to sort this out with the lovely and very patient post office people using google translate to fill all the Japanese forms when the hotel could definitely helped… pretty appalling customer service for a 4* hotel and at the end of the stay left a bad impression. They didn’t even help with our bags to get down their stairs when we left…

Love this hotel. Lake view. The suit was very nice, clean, confortable with a balcony. The breakfast was good with a great and kindness staff. Close access to bus stop. The dinner is expensive.