Hakone Hotel

Lively old hotel feel huge and comfortable

Great service nice location but property needs renovation specially rooms and bathrooms.

The check-in process was poor. Even when I parked my car at the front entrance to check in, no staff came near me, and I was encouraged to take care of all my luggage myself. I wonder if this was a problem with the staff or a hotel policy. The rest of the service was top-notch. The dining experience was particularly noteworthy.

客室からの芦ノ湖&富士山ビューが最高でした。 ロケーション的に難ありですが、逆に落ち着いていて、良かったです。

Location, quiet, view

It was a great location, and we were able to see the lake and the very top of Mt. Fuji. The hotel was very clean and well looked after. Staff are very polite too! One downside was that the hotel design didn’t take the hot spring baths into account. The baths were very small and did not offer lake views, which made the experience less enjoyable given the potential views we could have had.

朝夕食付きのプランで宿泊しました。料理に合わせてワインを選んでくれるサービスがとても良かったです。

En general todo muy lindo, la vista al lago, la atención, los restaurantes muy ricos y el desayuno bufet incluido vale la pena.

箱根町港から歩いて2分、最高のローケーションでした。そして、お庭から見る芦ノ湖の景色、ちょっぴり見える富士山が素晴らしかったです。

El servicio muy bueno. Las instalaciones, la vista maravillosa, la ubicación muy buena. El restaurante francés para la cena 8 Excelente servicio

Top Lage in absoluter Ruhe. Perfekter Service durch das Personal. Essen vor allem das Dinner hervorragend.

Great hotel with a very nice view, the staff is really nice. The beds are a little stiff but that is very general in Japan.

Scenic view

Tämä hotelli on hieno! Aivan Ashi järven rannalla. Ystävällinen ja avulias henkilökunta.

Tolle Sicht auf den See und Mt Fuji. Taxi-, Bus- und Fährenanbindung hervorragend

非常に安全でした。

It was amazing

Hotel was good, onsen were so relaxing and rooms spacious. Liked the lounge area! Nice views, unfortunately couldn’t see Mount Fuji while we were there. Breakfast yummy and good vegetarian options. The down side was some of the staff weren’t the most helpful and their English was very questionable. All other hotels we’d been to were able to help with luggage forwarding including to airports but we were told very bluntly to go to a post office and that they couldn’t help with getting our suitcases sent to Haneda airport. We ended up wasting over an hour trying to sort this out with the lovely and very patient post office people using google translate to fill all the Japanese forms when the hotel could definitely helped… pretty appalling customer service for a 4* hotel and at the end of the stay left a bad impression. They didn’t even help with our bags to get down their stairs when we left…

Love this hotel. Lake view. The suit was very nice, clean, confortable with a balcony. The breakfast was good with a great and kindness staff. Close access to bus stop. The dinner is expensive.

交通方便，门口就有车站，旁边是海盗船的港口，风景绝佳，服务也很出色，周围几乎没有餐馆，所以一定要包晚餐和早餐的选项。晚饭是法餐，味道一般。