Hakone Hotel

Hotels
8.8
/10
Very Good
728 reviews

What Guests Say About Their Stay

FERNANDA

10.0
/ 10
Great hotel with a very nice view, the staff is really nice. The beds are a little stiff but that is very general in Japan.

Kelly

10.0
/ 10
Love this hotel. Lake view. The suit was very nice, clean, confortable with a balcony. The breakfast was good with a great and kindness staff. Close access to bus stop. The dinner is expensive.

Vincent

10.0
/ 10
We were greeted warmly at the door as we emerged from our taxi during a rainstorm. The hot springs were invigorating. The view of Lake Ashi was outstanding. And the location was unbeatable, just steps away from the Lake Ashi ferry.
In the Area
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65 Hakone Hakone-Machi, Kanagawa, Kanagawa, Ashigarashimo-gun, Kanto, Japan, 250-0521

Main Facilities

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Restaurant
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Staying at Hakone Hotel is a good choice when you are visiting Yugawara-machi.
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What's around Hakone Hotel

65 Hakone Hakone-Machi, Kanagawa, Kanagawa, Ashigarashimo-gun, Kanto, Japan, 250-0521
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Hakone Hotel Rates per Night

Looking for the best Hakone Hotel hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! Hakone Hotel room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Hakone Hotel Location & Address

Hakone Hotel is located at 箱根町箱根 65, 神奈川, 足柄下, 関東, 日本, 250-0521. It's situated in the Hakone area of Japan, known for its stunning views of Mount Fuji and relaxing hot springs. The hotel is approximately 2 km from the Hakone city center.

How to go to Hakone Hotel from Airport

Getting from the airport to Hakone Hotel is a breeze, with several convenient options available. Whether you're looking for the fastest route or the most budget-friendly one, here's a breakdown of your choices for a smooth hotel transfer.
  • Taxi (Most Direct):

    A taxi from Narita (NRT) or Haneda (HND) airport will take you directly to Hakone Hotel. This is the most convenient option, especially with luggage, but also the most expensive. Expect a journey of around 2-3 hours from Narita and 1.5-2 hours from Haneda, depending on traffic.
  • Train (Most Scenic):

    Take the Narita Express or Limousine Bus to Tokyo Station, then transfer to the Tokaido Shinkansen (bullet train) to Odawara Station. From Odawara, take a local train or bus to Hakone-Yumoto Station, followed by a short taxi or bus ride to the hotel. This option offers stunning views of the Japanese countryside.
  • Bus (Budget-Friendly):

    Airport Limousine buses run directly from both Narita and Haneda airports to Hakone-Yumoto Station. From there, you can take a local bus or taxi to Hakone Hotel. This is a more affordable option, but the journey time can be longer due to traffic.
  • Ride Hailing (Convenient):

    Ride Hailing services are available from both airports. This can be a convenient option, but prices can fluctuate depending on demand.

Tips:

For the most convenient route, consider taking the train to Odawara and then a taxi to the hotel. This combines speed and comfort while allowing you to enjoy the scenery. Pre-booking your train tickets is recommended, especially during peak season.

Hakone Hotel Reviews & Summary

Looking for all the details about Hakone Hotel? Want to know what other guests think? This section provides a summary of hotel reviews, highlighting the best aspects of this popular Hakone retreat. Hakone Hotel consistently receives positive reviews for its stunning location, impeccable service, and relaxing atmosphere. Guests love the breathtaking views of Lake Ashi and Mount Fuji, as well as the hotel's traditional Japanese design and onsen (hot springs). The attentive staff and delicious cuisine also receive high praise. A standout feature is the hotel's beautiful gardens, perfect for a peaceful stroll.

One recent guest raved: "The Hakone Hotel exceeded all expectations! The views were incredible, the staff were so friendly and helpful, and the onsen was the perfect way to unwind after a day of exploring. I highly recommend this hotel to anyone visiting Hakone."

Hakone Hotel Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Hakone Hotel offers a variety of options to suit every traveller's needs. From traditional Japanese rooms to modern suites, here's a breakdown of the different hotel room types available.
  • Standard Room:

    These comfortable rooms offer a relaxing space with either twin beds or a double bed. Non-smoking rooms are available.
  • Lake View Room:

    Enjoy stunning views of Lake Ashi from these rooms, which come with either twin beds or a double bed. Some rooms feature a small balcony.
  • Japanese-Style Room:

    Experience traditional Japanese accommodation with tatami mats, futon beds, and a low table. These rooms often have a view of the garden.
  • Suite:

    These spacious suites offer a separate living area and bedroom, providing extra comfort and privacy. Some suites include a private onsen.
  • Accessible Room:

    Designed for guests with mobility issues, these rooms feature wider doorways, grab bars, and accessible bathrooms.

Hakone Hotel is not a pet-friendly hotel.

Hotel Facilities in Hakone Hotel

Hakone Hotel offers a wide range of hotel facilities to ensure a comfortable and enjoyable stay for all guests. From relaxing onsen to delicious dining options, there's something for everyone. Here's a look at the hotel amenities available.
  • Onsen (Hot Springs):

    Relax and rejuvenate in the hotel's traditional Japanese onsen, featuring both indoor and outdoor baths. Open from 6:00 AM to 12:00 AM.
  • Restaurant:

    Enjoy a variety of Japanese and international dishes at the hotel's restaurant. Open for breakfast, lunch, and dinner.
  • Lounge:

    Unwind with a drink and enjoy the stunning views at the hotel's lounge.
  • Gift Shop:

    Find souvenirs and local crafts at the hotel's gift shop.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.
  • Gardens:

    Take a stroll through the hotel's beautiful gardens, featuring traditional Japanese landscaping.

Hotel Buffet or Restaurant/Cafe in Hakone Hotel

Hakone Hotel boasts several excellent dining options, from a delightful hotel buffet to a charming hotel cafe. Whether you're craving traditional Japanese cuisine or international fare, you'll find something to satisfy your taste buds.
  • Restaurant Hakone:

    This is the hotel's main restaurant, offering a buffet breakfast and a la carte lunch and dinner menus. The cuisine is primarily Japanese, with some Western options available. The buffet breakfast costs approximately SGD 45 per person. Open from 7:00 AM to 9:30 AM for breakfast, 11:30 AM to 2:00 PM for lunch, and 6:00 PM to 9:00 PM for dinner.
  • Lounge Bar:

    Enjoy light snacks, coffee, and cocktails in a relaxed atmosphere. The Lounge Bar is known for its stunning views of Lake Ashi. Open from 10:00 AM to 10:00 PM.

A signature dish at Restaurant Hakone is the Kaiseki dinner, a traditional multi-course Japanese meal featuring seasonal ingredients.

Hakone Hotel Airport pickups and How to Book

Looking for hotels with airport shuttle services? Hakone Hotel does not offer a direct hotel to airport transfer. However, you can easily arrange for a taxi or airport limousine bus to take you to either Narita (NRT) or Haneda (HND) airport.

Nearby MRT Station & Bus Stops

Navigating Tokyo's public transport system is easy, with numerous MRT stations and bus stops nearby. Here's a guide to the nearest options to Hakone Hotel.
  • Hakone-Yumoto Station (Nearest Train Station):

    This station is approximately 2 km from the hotel. It's served by the Hakone Tozan Line, which connects to Odawara Station.
  • Hakone-machi Bus Stop (Nearest Bus Stop):

    This bus stop is located right outside the hotel. It's served by several local bus routes that connect to other parts of Hakone.

To use the public transport system, you can purchase a Suica or Pasmo card, which can be used on most trains and buses in the Tokyo area. These cards can be purchased at vending machines in most train stations.

Nearby Attractions for Family / Kid Friendly

Hakone is a fantastic destination for families, with plenty of nearby activities and attractions to keep everyone entertained. From stunning natural landscapes to fascinating museums, there's something for all ages. Here are some of the best nearby sightseeing places.
  • Hakone Open-Air Museum (3 km from hotel):

    This unique museum features contemporary sculptures set against the backdrop of the Hakone mountains. Entry fee is approximately SGD 20.
  • Lake Ashi Cruise (1 km from hotel):

    Take a scenic cruise on Lake Ashi and enjoy breathtaking views of Mount Fuji. Prices start from SGD 15.
  • Hakone Ropeway (5 km from hotel):

    Ride the Hakone Ropeway over volcanic hot springs and enjoy panoramic views of the surrounding area. A round-trip ticket costs around SGD 25.
  • Hakone Venetian Glass Museum (4 km from hotel):

    Admire a stunning collection of Venetian glass art at this beautiful museum. Entry fee is approximately SGD 18.
  • Little Prince Museum (6 km from hotel):

    Step into the world of Antoine de Saint-Exupéry's beloved story at this charming museum. Entry fee is approximately SGD 16.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Japan!

Where to eat near Hakone Hotel (Tokyo)

Exploring the local food scene is a must when visiting Hakone. From charming cafes to delicious street food, there's something to satisfy every craving. Here's a guide to some of the best nearby dining options.
  • Cafes/Restaurants:

    • Cafe Komon Hakone Yuryo:

      A cozy cafe serving coffee, light meals, and desserts.
    • La Terrazza Hakone:

      An Italian restaurant with stunning views of Lake Ashi.
    • Bakery & Table Hakone:

      A popular bakery offering a variety of breads, pastries, and sandwiches.
  • Local Street Food:

    • Yakitori (grilled chicken skewers):

      A classic Japanese street food, perfect for a quick and tasty snack.
    • Ramen:

      A hearty noodle soup with various toppings, a must-try in Japan.
    • Takoyaki (octopus balls):

      A savory snack made from batter, octopus, and various toppings.
    • Okonomiyaki (savory pancake):

      A customizable pancake filled with various ingredients, such as meat, vegetables, and seafood.
    • Dango (sweet rice dumplings):

      A sweet and chewy treat made from rice flour.

Shopping places near Hakone Hotel (Tokyo)

While Hakone is known for its natural beauty and hot springs, there are also some great shopping places nearby. Whether you're looking for souvenirs, local crafts, or high-end fashion, you'll find something to suit your taste.
  • Hakone Yuryo Shopping Street:

    This charming street is lined with shops selling local crafts, souvenirs, and snacks.
  • Gotemba Premium Outlets (30 km from hotel):

    A large outlet mall featuring a wide range of international brands at discounted prices.
  • Takashimaya in Shibuya Street:

    A department store offering a wide range of products, from fashion and cosmetics to homeware and food.

Other Places to Stay Near Hakone Hotel

If you're looking for alternative accommodations near Hakone Hotel, there are plenty of options to choose from. Here's a selection of nearby hotels to suit different budgets and preferences.
  • Luxury/5–6 star hotels nearby:

    • The Ritz-Carlton, Tokyo:

      Offering unparalleled luxury and stunning city views.
    • Mandarin Oriental, Tokyo:

      Known for its exceptional service and exquisite dining options.
    • Imperial Hotel, Tokyo:

      A historic hotel with a rich heritage and world-class amenities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Japan!

  • Four-star hotels nearby:

    • Hotel Rose Garden Shinjuku:

      A comfortable and convenient hotel in the heart of Shinjuku.
    • Keio Plaza Hotel Tokyo:

      Offering stunning views of the city skyline and a range of dining options.
    • Park Hyatt Tokyo:

      Featured in the movie "Lost in Translation," this iconic hotel offers luxurious accommodations and breathtaking views.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Japan!

  • Three-star hotels nearby:

    • Shinjuku Granbell Hotel:

      A stylish and modern hotel with a rooftop bar and comfortable rooms.
    • Hotel Gracery Shinjuku:

      Known for its Godzilla head on the roof, this hotel offers unique accommodations and a convenient location.
    • Sunroute Plaza Shinjuku:

      A budget-friendly hotel with comfortable rooms and a convenient location near Shinjuku Station.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Japan!

Conclusion

Ready to experience the beauty and tranquility of Hakone? Hakone Hotel offers the perfect base for exploring this stunning region of Japan. With its breathtaking views, relaxing onsen, and impeccable service, it's an unforgettable destination. Don't miss out on the opportunity to book your stay at Hakone Hotel and discover all that Hakone has to offer. Check hotel availability and make your room booking today through Traveloka for the best deals and a seamless booking experience. book cheap hotels in Japan cheap hotels nearby

All facilities in Hakone Hotel

Bar, Cafe and Lounge Hakone Hotel
Bar, Cafe and Lounge
Entertainment Facility Hakone Hotel
Entertainment Facility
Functional Hall Hakone Hotel
Functional Hall
Common Space Hakone Hotel
Common Space
Lobby Hakone Hotel
Lobby

General

  • Banquet
  • Smoking area
  • Parking

Accessibilty

  • Wheelchair accessible
  • Disabled access friendly

Public Facilities

  • Safety deposit box
  • Elevator

Transportation

  • Limited parking

Food and Drinks

  • Breakfast

Things to Do

  • Garden

Connectivity

  • Free WiFi

Hotel Services

  • Luggage storage

Accommodation Policy & General Information in Hakone Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 23:00
Check-out:
Before 11:00

Pets

Pets Not Allowed

Additional Policy

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Property does not require health documentation at check-in, Professional property host/manager, LGBTQIA+ friendly, Unicode Support false, No rollaway/extra beds available, Property does not offer onsite COVID-19 testing
  • Fee for buffet breakfast: approximately JPY 3500 to 3500 for adults, and JPY 900 to 2100 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Restaurant, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 23:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hakone Hotel
48
Number of floors in Hakone Hotel
4
Another facilities in Hakone Hotel
Banquet, Smoking area, Wheelchair accessible, Disabled access friendly, Safety deposit box

Frequently asked question in Hakone Hotel

Do the rooms at Hakone Hotel include a sofa bed hotel option? What is the cost of adding an extra hotel bed to the room?
I'm afraid I don't have access to real-time information, including pricing and room specifics for Hakone Hotel. To find out if they offer sofa beds or the cost of an extra hotel bed, I recommend checking their official website or contacting them directly. They'll be able to confirm availability of extra bedding in hotels and any associated charges.
Is Hakone Hotel available as a day use hotel or for hourly hotel stays?
I'm afraid I don't have access to real-time information on specific hotel policies, including whether Hakone Hotel offers day use or hourly hotel stays. To find out if they provide daytime use hotels or an hourly rate hotel, I recommend checking their official website or contacting them directly. They'll be able to confirm their availability for short-term bookings.
Does Hakone Hotel offer hotel transfer services or operate as one of the hotels with airport shuttle options for guests?
I'm afraid I don't have access to real-time information, including specific services offered by Hakone Hotel. To confirm whether they provide hotel transfer services, including transfer from airport to hotel or a hotel to airport transfer, I recommend checking their official website or contacting them directly. Many hotels with airport shuttle options advertise this on their booking sites.
Does Hakone Hotel offer a hotel meeting room, conference hall in hotel, or event space for business or private functions?
Yes, Hakone Hotel offers a range of event spaces suitable for both business and private functions. They have several hotel meeting rooms and a conference hall in hotel, providing flexible options to accommodate various group sizes and event needs. These hotel conference venues are ideal for meetings, conferences, or other gatherings.
Is there an ATM or cash machine near me available inside or close to Hakone Hotel, ideally an ATM near me with cash?
I don't have access to real-time information, including ATM locations. To find the closest ATM near Hakone Hotel, I suggest using online map services like Google Maps or Apple Maps. Search for "ATM near me" or "cash machine near me" and specify Hakone Hotel as your location. These services will show you ATMs with cash availability and their proximity to the hotel.
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More Reviews from Other Guests in Hakone Hotel

Overall Ratings & Reviews Hakone Hotel

Traveloka (4)
Other sources (724)
8.8
Very Good
From 724 reviews
Cleanliness

9.0

Room Comfort

8.8

Location

9.0

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hakone Hotel

Number of reviews per page
20
40
Top reviews
Kathy
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Lively old hotel feel huge and comfortable
Rehan
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Great service nice location but property needs renovation specially rooms and bathrooms.
SUZUKI
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The check-in process was poor. Even when I parked my car at the front entrance to check in, no staff came near me, and I was encouraged to take care of all my luggage myself. I wonder if this was a problem with the staff or a hotel policy. The rest of the service was top-notch. The dining experience was particularly noteworthy.
Read More
Casey
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Location, quiet, view
yukiko
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

It was a great location, and we were able to see the lake and the very top of Mt. Fuji. The hotel was very clean and well looked after. Staff are very polite too! One downside was that the hotel design didn’t take the hot spring baths into account. The baths were very small and did not offer lake views, which made the experience less enjoyable given the potential views we could have had.
Read More
FERNANDA
icon-Leisure
Leisure
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Great hotel with a very nice view, the staff is really nice. The beds are a little stiff but that is very general in Japan.
Henry
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Scenic view
Javier
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 46 week(s) ago

Hotels.com verified review

It was amazing
Jane
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Hotel was good, onsen were so relaxing and rooms spacious. Liked the lounge area! Nice views, unfortunately couldn’t see Mount Fuji while we were there. Breakfast yummy and good vegetarian options. The down side was some of the staff weren’t the most helpful and their English was very questionable. All other hotels we’d been to were able to help with luggage forwarding including to airports but we were told very bluntly to go to a post office and that they couldn’t help with getting our suitcases sent to Haneda airport. We ended up wasting over an hour trying to sort this out with the lovely and very patient post office people using google translate to fill all the Japanese forms when the hotel could definitely helped… pretty appalling customer service for a 4* hotel and at the end of the stay left a bad impression. They didn’t even help with our bags to get down their stairs when we left…
Read More
Kelly
icon-Leisure
Leisure
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Love this hotel. Lake view. The suit was very nice, clean, confortable with a balcony. The breakfast was good with a great and kindness staff. Close access to bus stop. The dinner is expensive.
Vincent
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

We were greeted warmly at the door as we emerged from our taxi during a rainstorm. The hot springs were invigorating. The view of Lake Ashi was outstanding. And the location was unbeatable, just steps away from the Lake Ashi ferry.
Lexie
icon-with Partner
with Partner
6.0
/10
Reviewed 53 week(s) ago

Hotels.com verified review

This hotel has large spacious very clean rooms. The staff are very warm, friendly and helpful. The view of Lake Ashi from our room was amazing. Unfortunately though, the hotel only has a limited and expensive food offering. On the surrounding street, there is no shopping centre and only one or two eateries with very restricted opening hours. I would recommend you have a car if you visit the area for more than a night. The hotel is large but was pretty empty when we were there - It feels like the hotel would do well to re-invent itself to be a little less formal with a wider range of more casual food areas and better use of the outdoor areas.
Read More
Julie
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Our room had an amazing view. The grounds outside were beautiful and spacious. The room was great but the bathroom is a little dated. Also not many food options at night. We went to the Indian restaurant next door for dinner and it was delicious.
Mark Anchor
icon-Leisure
Leisure
10.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Staff was excellent, hotel needs updating. Very Zen and not much to do in this area. Excellent food.
William
10.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Onsen was great!
Mark
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Excellent hotel, nice onsen, amazing lakefront setting with mt Fuji views. Highly recommend. Teppenaki dinner was excellent. Reasonably priced for the area…would definitely go back.
Katherine
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Beautiful hotel. Junior suite worth the $. Lovely experience.
eleni
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

Beautiful property right on the lake. We booked a lake view room which I recommend. We were on the top floor and loved our view but I’m sure all rooms are similar. The area has restaurants near by, the pier is 5 mins away where you can hop on the boats to tour the lake and also go up on the cable car. There is also the largest souvenir store right next door. We received a welcome drink at the bar and are reservation also included breakfast which was nice. We definitely would recommend this hotel !
Read More
Oleg
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

Great hotel to stay at in a great location, yes hotel was dated and the French breakfast was underwhelming. However its located very close to everything you would want to do in Hakone and its surrounding areas, the customer service was excellent , view amazing, kid friendly, easy parking and overall a great stay at hakone hotel!
Read More
Jeffery
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

Nice location, friendly staffs, great food. Highly recommended!
Number of reviews per page
20
40

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Hakone Hotel

Traveloka (4)
Other sources (724)
8.8
Very Good
From 724 reviews
Cleanliness

9.0

Room Comfort

8.8

Location

9.0

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hakone Hotel

Number of reviews per page
20
40
Top reviews
Kathy
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Lively old hotel feel huge and comfortable
Rehan
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Great service nice location but property needs renovation specially rooms and bathrooms.
SUZUKI
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The check-in process was poor. Even when I parked my car at the front entrance to check in, no staff came near me, and I was encouraged to take care of all my luggage myself. I wonder if this was a problem with the staff or a hotel policy. The rest of the service was top-notch. The dining experience was particularly noteworthy.
Read More
Casey
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Location, quiet, view
yukiko
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

It was a great location, and we were able to see the lake and the very top of Mt. Fuji. The hotel was very clean and well looked after. Staff are very polite too! One downside was that the hotel design didn’t take the hot spring baths into account. The baths were very small and did not offer lake views, which made the experience less enjoyable given the potential views we could have had.
Read More
FERNANDA
icon-Leisure
Leisure
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Great hotel with a very nice view, the staff is really nice. The beds are a little stiff but that is very general in Japan.
Henry
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Scenic view
Javier
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 46 week(s) ago

Hotels.com verified review

It was amazing
Jane
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Hotel was good, onsen were so relaxing and rooms spacious. Liked the lounge area! Nice views, unfortunately couldn’t see Mount Fuji while we were there. Breakfast yummy and good vegetarian options. The down side was some of the staff weren’t the most helpful and their English was very questionable. All other hotels we’d been to were able to help with luggage forwarding including to airports but we were told very bluntly to go to a post office and that they couldn’t help with getting our suitcases sent to Haneda airport. We ended up wasting over an hour trying to sort this out with the lovely and very patient post office people using google translate to fill all the Japanese forms when the hotel could definitely helped… pretty appalling customer service for a 4* hotel and at the end of the stay left a bad impression. They didn’t even help with our bags to get down their stairs when we left…
Read More
Kelly
icon-Leisure
Leisure
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Love this hotel. Lake view. The suit was very nice, clean, confortable with a balcony. The breakfast was good with a great and kindness staff. Close access to bus stop. The dinner is expensive.
Vincent
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

We were greeted warmly at the door as we emerged from our taxi during a rainstorm. The hot springs were invigorating. The view of Lake Ashi was outstanding. And the location was unbeatable, just steps away from the Lake Ashi ferry.
Lexie
icon-with Partner
with Partner
6.0
/10
Reviewed 53 week(s) ago

Hotels.com verified review

This hotel has large spacious very clean rooms. The staff are very warm, friendly and helpful. The view of Lake Ashi from our room was amazing. Unfortunately though, the hotel only has a limited and expensive food offering. On the surrounding street, there is no shopping centre and only one or two eateries with very restricted opening hours. I would recommend you have a car if you visit the area for more than a night. The hotel is large but was pretty empty when we were there - It feels like the hotel would do well to re-invent itself to be a little less formal with a wider range of more casual food areas and better use of the outdoor areas.
Read More
Julie
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Our room had an amazing view. The grounds outside were beautiful and spacious. The room was great but the bathroom is a little dated. Also not many food options at night. We went to the Indian restaurant next door for dinner and it was delicious.
Mark Anchor
icon-Leisure
Leisure
10.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Staff was excellent, hotel needs updating. Very Zen and not much to do in this area. Excellent food.
William
10.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Onsen was great!
Mark
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Excellent hotel, nice onsen, amazing lakefront setting with mt Fuji views. Highly recommend. Teppenaki dinner was excellent. Reasonably priced for the area…would definitely go back.
Katherine
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Beautiful hotel. Junior suite worth the $. Lovely experience.
eleni
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

Beautiful property right on the lake. We booked a lake view room which I recommend. We were on the top floor and loved our view but I’m sure all rooms are similar. The area has restaurants near by, the pier is 5 mins away where you can hop on the boats to tour the lake and also go up on the cable car. There is also the largest souvenir store right next door. We received a welcome drink at the bar and are reservation also included breakfast which was nice. We definitely would recommend this hotel !
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Oleg
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

Great hotel to stay at in a great location, yes hotel was dated and the French breakfast was underwhelming. However its located very close to everything you would want to do in Hakone and its surrounding areas, the customer service was excellent , view amazing, kid friendly, easy parking and overall a great stay at hakone hotel!
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Jeffery
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

Nice location, friendly staffs, great food. Highly recommended!
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