Nairobi Serena Hotel

Hotels
9.2
/10
Exceptional
280 reviews

What Guests Say About Their Stay

Nick

10.0
/ 10
We did Ambesoli and due to traffic the trip as mentioned in their itinerary took 13 hours was very nice Breakfast was very good and staff and service excellent

Aleisha

10.0
/ 10
This hotel is amazing !!! I loved everything about it . The staff , the cleanliness (and I'm really really big on that ) the amenities , the food, how accommodating everyone was . This hotel gets a 15/10 !!! if I ever come back to Nairobi, I would stay here. Shout out to Calvin. He was so kind and helpful to me the most during my stay. Thank you to all the staff at Nairobi Serena. You all are extremely amazing!!!!!

Lindsay

10.0
/ 10
I had a lovely stay at Hotel Serena. The staff were so sweet and helpful. There is a good choice of restaurants and a nice bar to have a casual drink at. The hotel is in a good location as it is in the pick up area for tours. I was here for five nights and went out for day trips each day. It felt like a home from home.
In the Area
See Map
Kenyatta Avenue / Processional Way, Kilimani, Dagoretti North, Nairobi, Kenya

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
Nairobi Serena Hotel is a hotel is located at Kilimani. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Nairobi Serena Hotel

Kenyatta Avenue / Processional Way, Kilimani, Dagoretti North, Nairobi, Kenya
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Location


Nairobi Serena Hotel is a hotel is located at Kilimani.

About Nairobi Serena Hotel

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Nairobi Serena Hotel exclusively for you.

Nairobi Serena Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Nairobi Serena Hotel.

All facilities in Nairobi Serena Hotel

Others Nairobi Serena Hotel
Others

Hotel Services

  • Laundry service
  • Express check-in
  • Newspaper in lobby
  • Tours
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Shops
  • Spa
  • Outdoor pool
  • Poolside bar
  • Garden
  • Sauna
  • Steam room

Public Facilities

  • Others
  • Restaurant
  • Safety deposit box
  • Coffee shop
  • Elevator

Food and Drinks

  • Bar
  • Poolside bar
  • Breakfast
  • Snack bar

General

  • Banquet
  • Smoking area
  • Parking
  • Terrace

Business Facilities

  • Meeting facilities
  • Conference room
  • Business center
  • Conference rooms

Nearby Facilities

  • Souvenir shop
  • Hair salon

Kids and Pets

  • Babysitting with surcharge

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Nairobi Serena Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for buffet breakfast: approximately USD 40 for adults and USD 20 for children
  • Airport shuttle fee: USD 40 per person (one-way)
  • Airport shuttle fee per child: USD 40 (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee: 75-percent of room rate for check-in between 6:00 PM and midnight
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and smart lock details. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Check-in/Check-out Time

Check-in:
12:00 - 00:00
Check-out:
Before 10:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 12:00 - 00:00 - to 10:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Nairobi Serena Hotel
199
Number of floors in Nairobi Serena Hotel
7
Another facilities in Nairobi Serena Hotel
Laundry service, Express check-in, Newspaper in lobby, Tours, Luggage storage

Frequently asked question in Nairobi Serena Hotel

What are available facilities at Nairobi Serena Hotel?
There are top facilites at Nairobi Serena Hotel such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Nairobi Serena Hotel?
The standard check-in time at Nairobi Serena Hotel is starting from 12:00 - 00:00 while the latest check-out time is at Before 10:00
Does Nairobi Serena Hotel provide breakfast?
Yes, Nairobi Serena Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Nairobi Serena Hotel?
Nairobi Serena Hotel is a 5.0-star hotel.
How many floors does Nairobi Serena Hotel have?
Nairobi Serena Hotel has 7 floors.
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More Reviews from Other Guests in Nairobi Serena Hotel

9.2
Exceptional
From 280 reviews
Cleanliness

9.4

Room Comfort

9.0

Location

9.4

Service and Facilites

9.4

Sort by
Most Relevant
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Traveler Reviews Nairobi Serena Hotel

Number of reviews per page
20
40
Top reviews
Mario
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Friendly staff.
Mario
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Staff was very friendly. Great location. Great view.
Nick
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We did Ambesoli and due to traffic the trip as mentioned in their itinerary took 13 hours was very nice Breakfast was very good and staff and service excellent
Aleisha
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This hotel is amazing !!! I loved everything about it . The staff , the cleanliness (and I'm really really big on that ) the amenities , the food, how accommodating everyone was . This hotel gets a 15/10 !!! if I ever come back to Nairobi, I would stay here. Shout out to Calvin. He was so kind and helpful to me the most during my stay. Thank you to all the staff at Nairobi Serena. You all are extremely amazing!!!!!
Read More
Lindsay
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I had a lovely stay at Hotel Serena. The staff were so sweet and helpful. There is a good choice of restaurants and a nice bar to have a casual drink at. The hotel is in a good location as it is in the pick up area for tours. I was here for five nights and went out for day trips each day. It felt like a home from home.
daniel
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Comfortable and close to the Airport .
Chinedum
icon-Business
Business
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very nice hotel and friendly staff. The airport shuttle for $40 is a NO for me though, considered high as Uber can easily get to same airport for around KS1000
stuart
icon-Business
Business
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great service - friendly staff
Audrey
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Absolutely the best hotel in Nairobi
Melinda Wenner
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Excellent staff!
Marivic Rabe
icon-Leisure
Leisure
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future.
Read More
Richard
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Fantastic hotel that we enjoyed very much. The design, food, staff and room finishings were all tip notch.
chris
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

The wine was outrageously over priced $18 US for and inch of wine
Rahim
icon-Business
Business
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

A beautiful and athentic 5 star hotel
Larry
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

the pool area was fantastic. Rest of hotel and rooms were nice, but pool great.
t.c.
10.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

Great service from the welcome team and throughout the stay. I wish I could give 10 stars instead of 5.
Fatima Toluwalase
icon-Leisure
Leisure
8.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

I had a short stay here but great experience overall.
Guillaume Valery
icon-Business
Business
10.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Everything was perfect during my 1week stay
Alireza
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Excellent customer service, prime location and fantastic amenities.
Endia
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Beautiful property. Excellent service. Comfortable and convientiently located. Only issue was I could hear road construction (at 11 pm) and marathon activities (the following morning) from the park across the street on the last day which made resting difficult.
Number of reviews per page
20
40

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Others 4 Nairobi Serena Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.2
Exceptional
From 280 reviews
Cleanliness

9.4

Room Comfort

9.0

Location

9.4

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Nairobi Serena Hotel

Number of reviews per page
20
40
Top reviews
Mario
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Friendly staff.
Mario
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Staff was very friendly. Great location. Great view.
Nick
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We did Ambesoli and due to traffic the trip as mentioned in their itinerary took 13 hours was very nice Breakfast was very good and staff and service excellent
Aleisha
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This hotel is amazing !!! I loved everything about it . The staff , the cleanliness (and I'm really really big on that ) the amenities , the food, how accommodating everyone was . This hotel gets a 15/10 !!! if I ever come back to Nairobi, I would stay here. Shout out to Calvin. He was so kind and helpful to me the most during my stay. Thank you to all the staff at Nairobi Serena. You all are extremely amazing!!!!!
Read More
Lindsay
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I had a lovely stay at Hotel Serena. The staff were so sweet and helpful. There is a good choice of restaurants and a nice bar to have a casual drink at. The hotel is in a good location as it is in the pick up area for tours. I was here for five nights and went out for day trips each day. It felt like a home from home.
daniel
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Comfortable and close to the Airport .
Chinedum
icon-Business
Business
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very nice hotel and friendly staff. The airport shuttle for $40 is a NO for me though, considered high as Uber can easily get to same airport for around KS1000
stuart
icon-Business
Business
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great service - friendly staff
Audrey
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Absolutely the best hotel in Nairobi
Melinda Wenner
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Excellent staff!
Marivic Rabe
icon-Leisure
Leisure
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future.
Read More
Richard
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Fantastic hotel that we enjoyed very much. The design, food, staff and room finishings were all tip notch.
chris
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

The wine was outrageously over priced $18 US for and inch of wine
Rahim
icon-Business
Business
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

A beautiful and athentic 5 star hotel
Larry
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

the pool area was fantastic. Rest of hotel and rooms were nice, but pool great.
t.c.
10.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

Great service from the welcome team and throughout the stay. I wish I could give 10 stars instead of 5.
Fatima Toluwalase
icon-Leisure
Leisure
8.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

I had a short stay here but great experience overall.
Guillaume Valery
icon-Business
Business
10.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Everything was perfect during my 1week stay
Alireza
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Excellent customer service, prime location and fantastic amenities.
Endia
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Beautiful property. Excellent service. Comfortable and convientiently located. Only issue was I could hear road construction (at 11 pm) and marathon activities (the following morning) from the park across the street on the last day which made resting difficult.
Number of reviews per page
20
40