How many rooms are available at Nairobi Serena Hotel?

Nairobi Serena Hotel has 199 rooms in total.

Does Nairobi Serena Hotel provide parking?

Yes, Nairobi Serena Hotel provides parking. Please confirm details directly with the hotel.

What do past guests say about Nairobi Serena Hotel?

Nairobi Serena Hotel is well-known for its Cleanliness, Location, Service and Facilites, as reviewed by verified Traveloka guests.

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Nairobi Serena Hotel

Name: Nairobi Serena Hotel
Address: Kenyatta Avenue / Processional Way, Kilimani, Dagoretti North, Nairobi, Kenya, Kenyatta Avenue / Processional Way, Nairobi, Kenya
Rating: 9.2

Hotels

9.2

/10

Exceptional

280 reviews

What Guests Say About Their Stay

Marivic Rabe

10.0

/ 10

I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future.

Richard

10.0

/ 10

Fantastic hotel that we enjoyed very much. The design, food, staff and room finishings were all tip notch.

Larry

10.0

/ 10

the pool area was fantastic. Rest of hotel and rooms were nice, but pool great.

In the Area

See Map

Kenyatta Avenue / Processional Way, Kilimani, Dagoretti North, Nairobi, Kenya

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

WiFi

Elevator

Nairobi Serena Hotel is a hotel is located at Kilimani. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

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What's around Nairobi Serena Hotel

Kenyatta Avenue / Processional Way, Kilimani, Dagoretti North, Nairobi, Kenya

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Location

Nairobi Serena Hotel is a hotel is located at Kilimani.

About Nairobi Serena Hotel

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Nairobi Serena Hotel exclusively for you.

Nairobi Serena Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Nairobi Serena Hotel.

All facilities in Nairobi Serena Hotel

Others

Hotel Services

Laundry service
Express check-in
Newspaper in lobby
Tours
Luggage storage
Express check-out
Porter
24-hour Receptionist
Concierge

Things to Do

Shops
Spa
Outdoor pool
Poolside bar
Garden
Sauna
Steam room

Public Facilities

Others
Restaurant
Safety deposit box
Coffee shop
Elevator

Food and Drinks

Bar
Poolside bar
Breakfast
Snack bar

General

Banquet
Smoking area
Parking
Terrace

Business Facilities

Meeting facilities
Conference room
Business center
Conference rooms

Nearby Facilities

Souvenir shop
Hair salon

Kids and Pets

Babysitting with surcharge

Family-friendly Facilities

Children pool

Connectivity

Free WiFi

Shuttle Service

Airport transfer (surcharge)

Sports and Recreations

Fitness center

Accommodation Policy & General Information in Nairobi Serena Hotel

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Fee for buffet breakfast: approximately USD 40 for adults and USD 20 for children
Airport shuttle fee: USD 40 per person (one-way)
Airport shuttle fee per child: USD 40 (one-way)
Early check-in is available for a fee (subject to availability)
Late check-in fee: 75-percent of room rate for check-in between 6:00 PM and midnight
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: USD 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and smart lock details. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Check-in/Check-out Time

Check-in:

12:00 - 00:00

Check-out:

Before 10:00

Hotel policy is not yet available.

General Information

Popular Facilities	Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time	From 12:00 - 00:00 - to 10:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Nairobi Serena Hotel	199
Number of floors in Nairobi Serena Hotel	7
Another facilities in Nairobi Serena Hotel	Laundry service, Express check-in, Newspaper in lobby, Tours, Luggage storage

Frequently asked question in Nairobi Serena Hotel

What are available facilities at Nairobi Serena Hotel?

There are top facilites at Nairobi Serena Hotel such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Nairobi Serena Hotel?

The standard check-in time at Nairobi Serena Hotel is starting from 12:00 - 00:00 while the latest check-out time is at Before 10:00

Does Nairobi Serena Hotel provide breakfast?

Yes, Nairobi Serena Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Nairobi Serena Hotel?

Nairobi Serena Hotel is a 5.0-star hotel.

How many floors does Nairobi Serena Hotel have?

Nairobi Serena Hotel has 7 floors.

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More Reviews from Other Guests in Nairobi Serena Hotel

Overall Ratings & Reviews Nairobi Serena Hotel

Other sources (280)

9.2

Exceptional

From 280 reviews

Cleanliness

9.4

Room Comfort

9.0

Location

9.4

Service and Facilites

9.4

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Traveler Reviews Nairobi Serena Hotel

Number of reviews per page

Top reviews

Melinda Wenner

Business and Leisure with Partner

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Excellent staff!

Marivic Rabe

Leisure

10.0

/10

A beautiful and athentic 5 star hotel

Larry

10.0

/10

Reviewed 25 week(s) ago

First class hotel in every respect.

adelaide

10.0

/10

Reviewed 70 week(s) ago

Expedia Group verified review

The pool was heated and perfect, lots of outdoor dining. The breakfast buffet was excellent, the ala carte restaurants were fair, my husband was sick after eating prawns at the main dining room. Lacked space to walk outside safely. Too close to downtown but more suited for business travel.

Number of reviews per page

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.