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Nairobi Serena Hotel

Hotel
9.2
/10
Cemerlang
280 ulasan

Apa yang Dikatakan Tetamu Mengenai Penginapan Mereka

Marivic Rabe

10.0
/ 10
I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future.
Lihat terjemahan

Richard

10.0
/ 10
Fantastic hotel that we enjoyed very much. The design, food, staff and room finishings were all tip notch.
Lihat terjemahan

Larry

10.0
/ 10
the pool area was fantastic. Rest of hotel and rooms were nice, but pool great.
Lihat terjemahan
Di Kawasan
Lihat Peta
Kenyatta Avenue / Processional Way, Kilimani, Dagoretti North, Nairobi, Kenya

Kemudahan Utama

Lihat Lebih
Restoran
Kolam Renang
Meja Depan 24 jam
WiFi
Lif
Nairobi Serena Hotel ialah sebuah hotel dalam kawasan persekitaran yang baik, yang terletak di Kilimani. Meja depan 24 jam tersedia untuk memberikan perkhidmatan kepada anda, dari daftar masuk hingga ke daftar keluar, atau sebarang bantuan yang anda perlukan. Jika anda inginkan lebih lagi, jangan ragu untuk bertanya kepada meja depan, kami sentiasa bersedia untuk memenuhi permintaan anda.
Lihat Lebih
Log masuk berjaya!
Sekarang anda boleh menikmati lebih banyak manfaat, termasuk pilihan untuk membuat pembayaran menjelang tarikh penginapan anda!

Persekitaran Nairobi Serena Hotel

Kenyatta Avenue / Processional Way, Kilimani, Dagoretti North, Nairobi, Kenya
Temui Lebih Banyak Tempat
Lain-lain Nairobi Serena Hotel
Lain-lain 2 Nairobi Serena Hotel

Ketahui Lebih Lanjut Mengenai Nairobi Serena Hotel

Lokasi


Nairobi Serena Hotel ialah sebuah hotel dalam kawasan persekitaran yang baik, yang terletak di Kilimani.

Tentang Nairobi Serena Hotel

Perkhidmatan kualiti tertinggi berserta kemudahan yang banyak akan membolehkan anda mendapat pengalaman percutian yang paling baik.

Pusat kecergasan hotel ini adalah yang wajib dicuba semasa penginapan anda di sini.

Nikmati hari yang menyeronokkan dan santai di kolam, sama ada anda mengembara secara solo atau bersama orang yang tersayang.

Dapatkan tawaran terbaik untuk rawatan spa yang paling berkualiti bagi tujuan istirehat dan meremajakan diri anda.

Meja depan 24 jam tersedia untuk memberikan perkhidmatan kepada anda, dari daftar masuk hingga ke daftar keluar, atau sebarang bantuan yang anda perlukan. Jika anda inginkan lebih lagi, jangan ragu untuk bertanya kepada meja depan, kami sentiasa bersedia untuk memenuhi permintaan anda.

Nikmati hidangan kegemaran anda dengan makanan istimewa dari Nairobi Serena Hotel eksklusif untuk anda.

Nairobi Serena Hotel adalah hotel yang memberikan keselesaan hebat dan perkhidmatan terbaik menurut kebanyakan tetamu hotel ini.

Dapatkan saat yang berharga dan tidak dapat dilupakan sepanjang penginapan anda di Nairobi Serena Hotel.

Semua kemudahan dari Nairobi Serena Hotel

Lain-lain Nairobi Serena Hotel
Lain-lain

Perkhidmatan Hotel

  • Perkhidmatan dobi
  • Daftar masuk ekspres
  • Suratkhabar di lobi
  • Lawatan
  • Penyimpanan bagasi
  • Daftar keluar ekspres
  • Penjaga pintu
  • Penyambut tetamu 24 jam
  • Pekerja rencam

Aktiviti

  • Kedai
  • Spa
  • Kolam renang terbuka
  • Bar di tepi kolam renang
  • Taman
  • Sauna
  • Bilik wap

Kemudahan Umum

  • OTHER
  • Restoran
  • Peti keselamatan
  • Kedai kopi
  • Lif

Makanan dan Minuman

  • Bar
  • Bar tepi kolam renang
  • Sarapan
  • Bar snek

Umum

  • Bankuet
  • Kawasan merokok
  • Parkir
  • Teres

Kemudahan Perniagaan

  • Kemudahan mesyuarat
  • Bilik persidangan
  • Pusat perniagaan
  • Bilik persidangan

Kemudahan Berhampiran

  • Kedai cenderamata
  • Salun rambut

Kanak-kanak dan Haiwan Peliharaan

  • Penjagaan anak dengan surcaj

Mesra Keluarga

  • Kolam renang kanak-kanak

Kemudahan Internet

  • WiFi percuma

Khidmat Shuttle

  • Pengangkutan dari lapangan terbang dengan surcaj

Sukan & Rekreasi

  • Kecergasan

Polisi Penginapan & Maklumat Umum di Nairobi Serena Hotel

Nota Penting
Ingin daftar masuk di luar waktu penerimaan tetamu (waktu awal pagi atau lewat malam)? Sila hubungi pihak penginapan secara terus untuk pengaturan daftar masuk.
  • Fi untuk sarapan bufet: kira-kira USD 40 untuk dewasa dan USD 20 untuk kanak-kanak
  • Bayaran pengangkutan ulang-alik lapangan terbang: USD 40 seorang (sehala)
  • Bayaran pengangkutan ulang-alik lapangan terbang bagi setiap kanak-kanak: USD 40 (sehala)
  • Daftar masuk awal tersedia dengan fi (tertakluk kepada ketersediaan)
  • Yuran daftar masuk lewat: 75-peratus daripada kadar bilik untuk daftar masuk antara 18:00 dan 12:00 tengah malam
  • Daftar keluar lewat tersedia dengan fi (tertakluk kepada ketersediaan)

Senarai di atas mungkin tidak menyeluruh. Bayaran dan deposit mungkin tidak merangkumi cukai dan tertakluk kepada perubahan.

  • Bayaran tetamu tambahan mungkin dikenakan dan berbeza mengikut dasar hartanah
  • Pengenalan bergambar keluaran kerajaan dan kad kredit, kad debit atau deposit tunai mungkin diperlukan semasa daftar masuk untuk bayaran sampingan
  • Permintaan khas adalah tertakluk kepada ketersediaan semasa daftar masuk dan boleh dikenakan bayaran tambahan; permintaan khas tidak dapat dijamin
  • Hartanah ini menerima kad kredit; wang tunai tidak diterima
  • Ciri-ciri keselamatan di hartanah ini termasuk pemadam api, pengesan asap, dan alat pertolongan cemas
  • Hartanah ini mempunyai ruang luar, seperti balkoni, laman dalam, teres, yang mungkin tidak sesuai untuk kanak-kanak; jika anda mempunyai kebimbangan, kami mengesyorkan agar anda menghubungi hartanah sebelum ketibaan anda untuk mengesahkan jika pihak hartanah dapat menempatkan anda di bilik yang sesuai
  • Harap maklum bahawa norma budaya dan dasar tetamu mungkin berbeza mengikut negara dan hartanah; dasar yang disenaraikan diberikan oleh hartanah

Untuk membuat pengaturan daftar masuk, sila hubungi hartanah sekurang-kurangnya 48 jam sebelum ketibaan, menggunakan maklumat pada pengesahan tempahan.Jika anda merancang untuk tiba selepas 10:00, sila hubungi hartanah lebih awal menggunakan maklumat pada pengesahan tempahan.  Tetamu yang merancang untuk tiba di luar waktu daftar masuk biasa akan menerima e-mel yang mengandungi arahan daftar masuk dan butiran kunci pintar. Kakitangan meja sambut tetamu akan menyambut tetamu ketika ketibaan di hartanah. Maklumat yang disediakan oleh pihak hartanah mungkin menggunakan alat terjemahan automatik.

Masa Daftar Masuk/Daftar Keluar

Daftar masuk:
12:00 - 00:00
Daftar keluar:
Sebelum 10:00
Polisi hotel belum tersedia.

Maklumat Umum

Kemudahan Popular
Restoran, Kolam Renang, Meja Depan 24 jam, WiFi, Lif
Masa Daftar Masuk / Daftar Keluar
Dari 12:00 - 00:00 - hingga 10:00
Ketersediaan Sarapan
Ya, hotel mempunyai bilik yang menyediakan sarapan pagi
Bilik tersedia di Nairobi Serena Hotel
199
Bilangan tingkat di Nairobi Serena Hotel
7
Fasilitas lain di Nairobi Serena Hotel
Perkhidmatan dobi, Daftar masuk ekspres, Suratkhabar di lobi, Lawatan, Penyimpanan bagasi

Soalan lazim tentang Nairobi Serena Hotel

Apa facilities yang tersedia di Nairobi Serena Hotel?
Berikut facilities yang ada di Nairobi Serena Hotel seperti Restoran, Kolam Renang, Meja Depan 24 jam, WiFi, Lif. (sesetengahnya mungkin memerlukan caj tambahan):
Kapan waktu check-in & check-out di Nairobi Serena Hotel?
Masa check-in di Nairobi Serena Hotel bermula dari 12:00 - 00:00 manakala masa check-out ialah pada Sebelum 10:00
Adakah Nairobi Serena Hotel menyediakan sarapan pagi?
Ya, Nairobi Serena Hotel menyediakan sarapan pagi. Walau bagaimanapun, anda perlu memilih bilik dengan sarapan pagi atau membayar caj tambahan jika anda menempah bilik tanpa sarapan.
Berapakah jumlah bintang yang dimiliki oleh Nairobi Serena Hotel?
Nairobi Serena Hotel ialah hotel bertaraf 5.0-bintang.
Berapakah bilangan tingkat di Nairobi Serena Hotel?
Nairobi Serena Hotel mempunyai 7 tingkat.
Lihat Semua

Lebih Banyak Ulasan Daripada Tetamu Lain di Nairobi Serena Hotel

Penilaian & Ulasan Keseluruhan Nairobi Serena Hotel

Sumber lain (280)
9.2
Cemerlang
Daripada 280 ulasan
Kebersihan

9.4

Keselesaan Bilik

9.0

Lokasi

9.4

Perkhidmatan dan Kemudahan

9.4

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Nairobi Serena Hotel

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Chinedum
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
8.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Very nice hotel and friendly staff. The airport shuttle for $40 is a NO for me though, considered high as Uber can easily get to same airport for around KS1000
stuart
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
10.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

Great service - friendly staff
Audrey
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

Absolutely the best hotel in Nairobi
Melinda Wenner
icon-Perniagaan dan Rekreasi dengan Pasangan
Perniagaan dan Rekreasi dengan Pasangan
10.0
/10
Diulas 24 minggu yang lalu

Expedia Group verified review

Excellent staff!
Rafael
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
8.0
/10
Diulas 24 minggu yang lalu

Hotels.com verified review

Greeat service and kind staff
Marivic Rabe
icon-Rekreasi
Rekreasi
10.0
/10
Diulas 26 minggu yang lalu

Expedia Group verified review

I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future.
Read More
Richard
10.0
/10
Diulas 27 minggu yang lalu

Expedia Group verified review

Fantastic hotel that we enjoyed very much. The design, food, staff and room finishings were all tip notch.
chris
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 28 minggu yang lalu

Expedia Group verified review

The wine was outrageously over priced $18 US for and inch of wine
Rahim
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
10.0
/10
Diulas 28 minggu yang lalu

Hotels.com verified review

A beautiful and athentic 5 star hotel
Larry
10.0
/10
Diulas 33 minggu yang lalu

Expedia Group verified review

the pool area was fantastic. Rest of hotel and rooms were nice, but pool great.
t.c.
10.0
/10
Diulas 34 minggu yang lalu

Hotels.com verified review

Great service from the welcome team and throughout the stay. I wish I could give 10 stars instead of 5.
Fatima Toluwalase
icon-Rekreasi
Rekreasi
8.0
/10
Diulas 35 minggu yang lalu

Expedia Group verified review

I had a short stay here but great experience overall.
Guillaume Valery
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
10.0
/10
Diulas 35 minggu yang lalu

Hotels.com verified review

Everything was perfect during my 1week stay
Alireza
icon-Perniagaan dan Rekreasi Percutian Keluarga
Perniagaan dan Rekreasi Percutian Keluarga
10.0
/10
Diulas 37 minggu yang lalu

Expedia Group verified review

Excellent customer service, prime location and fantastic amenities.
Endia
icon-Perniagaan dan Rekreasi
Perniagaan dan Rekreasi
10.0
/10
Diulas 37 minggu yang lalu

Expedia Group verified review

Beautiful property. Excellent service. Comfortable and convientiently located. Only issue was I could hear road construction (at 11 pm) and marathon activities (the following morning) from the park across the street on the last day which made resting difficult.
Endia
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
10.0
/10
Diulas 38 minggu yang lalu

Expedia Group verified review

Beautiful property, great food and helpful staff.
Rita
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 40 minggu yang lalu

Expedia Group verified review

It was a wonderful stay. The staff were super friendly and professional, including the concierge folks and housekeeping. Notably, Joshua, Mary and Miriam, in the dining room room and John were amazing. Our room was rather small, but still very comfortable and clean. We really enjoyed the spa treatment as well and the dining breakfast options were amazing and I appreciate it that they had vegan options for myself. We will definitely come back for future trip trips.
Read More
Jael
icon-Perniagaan dan Rekreasi
Perniagaan dan Rekreasi
4.0
/10
Diulas 40 minggu yang lalu

Expedia Group verified review

The management does not post or indicate rules of dining room area. I felt very uncomfortable when ambushed by a guy who said he was a manager, when i was getting a bagel and scone to go after breakfast for my meeting. He told me that i was not to carry anything from dining or order room service! That's not what i was told by another staff member who had provided me with a to go bag and container! I was PISSED!
Read More
Johanna
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
10.0
/10
Diulas 44 minggu yang lalu

Expedia Group verified review

Exceptional hotel, true to the quality and service of all the Serena Hotels. What a joy to stay in this hotel with its beautiful pool, gardens and restaurants. The service is always perfection.
SIMON URBAIN
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
4.0
/10
Diulas 49 minggu yang lalu

Hotels.com verified review

des travaux de renovation se faisaient au troisième étage avec du bruit et des coups de marteau à tout moment, ne permettant pas un repos les apres midi
Bilangan ulasan setiap halaman
20
40

Bersedia untuk membuat keputusan?

Tempah Penginapan Anda Sekarang
Lain-lain 4 Nairobi Serena Hotel

Penafian

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Penilaian & Ulasan Keseluruhan Nairobi Serena Hotel

Sumber lain (280)
9.2
Cemerlang
Daripada 280 ulasan
Kebersihan

9.4

Keselesaan Bilik

9.0

Lokasi

9.4

Perkhidmatan dan Kemudahan

9.4

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Nairobi Serena Hotel

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Chinedum
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
8.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Very nice hotel and friendly staff. The airport shuttle for $40 is a NO for me though, considered high as Uber can easily get to same airport for around KS1000
stuart
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
10.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

Great service - friendly staff
Audrey
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

Absolutely the best hotel in Nairobi
Melinda Wenner
icon-Perniagaan dan Rekreasi dengan Pasangan
Perniagaan dan Rekreasi dengan Pasangan
10.0
/10
Diulas 24 minggu yang lalu

Expedia Group verified review

Excellent staff!
Rafael
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
8.0
/10
Diulas 24 minggu yang lalu

Hotels.com verified review

Greeat service and kind staff
Marivic Rabe
icon-Rekreasi
Rekreasi
10.0
/10
Diulas 26 minggu yang lalu

Expedia Group verified review

I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future.
Read More
Richard
10.0
/10
Diulas 27 minggu yang lalu

Expedia Group verified review

Fantastic hotel that we enjoyed very much. The design, food, staff and room finishings were all tip notch.
chris
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 28 minggu yang lalu

Expedia Group verified review

The wine was outrageously over priced $18 US for and inch of wine
Rahim
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
10.0
/10
Diulas 28 minggu yang lalu

Hotels.com verified review

A beautiful and athentic 5 star hotel
Larry
10.0
/10
Diulas 33 minggu yang lalu

Expedia Group verified review

the pool area was fantastic. Rest of hotel and rooms were nice, but pool great.
t.c.
10.0
/10
Diulas 34 minggu yang lalu

Hotels.com verified review

Great service from the welcome team and throughout the stay. I wish I could give 10 stars instead of 5.
Fatima Toluwalase
icon-Rekreasi
Rekreasi
8.0
/10
Diulas 35 minggu yang lalu

Expedia Group verified review

I had a short stay here but great experience overall.
Guillaume Valery
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
10.0
/10
Diulas 35 minggu yang lalu

Hotels.com verified review

Everything was perfect during my 1week stay
Alireza
icon-Perniagaan dan Rekreasi Percutian Keluarga
Perniagaan dan Rekreasi Percutian Keluarga
10.0
/10
Diulas 37 minggu yang lalu

Expedia Group verified review

Excellent customer service, prime location and fantastic amenities.
Endia
icon-Perniagaan dan Rekreasi
Perniagaan dan Rekreasi
10.0
/10
Diulas 37 minggu yang lalu

Expedia Group verified review

Beautiful property. Excellent service. Comfortable and convientiently located. Only issue was I could hear road construction (at 11 pm) and marathon activities (the following morning) from the park across the street on the last day which made resting difficult.
Endia
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
10.0
/10
Diulas 38 minggu yang lalu

Expedia Group verified review

Beautiful property, great food and helpful staff.
Rita
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 40 minggu yang lalu

Expedia Group verified review

It was a wonderful stay. The staff were super friendly and professional, including the concierge folks and housekeeping. Notably, Joshua, Mary and Miriam, in the dining room room and John were amazing. Our room was rather small, but still very comfortable and clean. We really enjoyed the spa treatment as well and the dining breakfast options were amazing and I appreciate it that they had vegan options for myself. We will definitely come back for future trip trips.
Read More
Jael
icon-Perniagaan dan Rekreasi
Perniagaan dan Rekreasi
4.0
/10
Diulas 40 minggu yang lalu

Expedia Group verified review

The management does not post or indicate rules of dining room area. I felt very uncomfortable when ambushed by a guy who said he was a manager, when i was getting a bagel and scone to go after breakfast for my meeting. He told me that i was not to carry anything from dining or order room service! That's not what i was told by another staff member who had provided me with a to go bag and container! I was PISSED!
Read More
Johanna
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
10.0
/10
Diulas 44 minggu yang lalu

Expedia Group verified review

Exceptional hotel, true to the quality and service of all the Serena Hotels. What a joy to stay in this hotel with its beautiful pool, gardens and restaurants. The service is always perfection.
SIMON URBAIN
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
4.0
/10
Diulas 49 minggu yang lalu

Hotels.com verified review

des travaux de renovation se faisaient au troisième étage avec du bruit et des coups de marteau à tout moment, ne permettant pas un repos les apres midi
Bilangan ulasan setiap halaman
20
40