What are the guest reviews for Nairobi Serena Hotel?

Nairobi Serena Hotel is well-known for its Cleanliness, Location, Service and Facilites, as reviewed by verified Traveloka guests.

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Nairobi Serena Hotel

Name: Nairobi Serena Hotel
Address: Kenyatta Avenue / Processional Way, Kilimani, Dagoretti North, Nairobi, Kenya, Kenyatta Avenue / Processional Way, Nairobi, Kenya
Rating: 9.4

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9.4

/10

Exceptional

363 reviews

What Guests Say About Their Stay

THOMAS

10.0

/ 10

This is a really nice hotel. About the only drawback is that the breakfast is $35 a person so get it included with your room. The staff is excellent and will help you in any way they can. The rooms are extremely nice and everything is complementary in the room. The showers are spacious, which is fun.

Ann

10.0

/ 10

Wonderful from start to finish, especially the kind, friendly staff, beautiful decor throughout, great food. Quiet rooms right near a big park. Peaceful oasis in Nairobi

MOHAMED SHAFIK

10.0

/ 10

The hotel is very well located if you are going to be at the KiCC or anything in the near CBD. The staff is very welcoming and friendly, especially Carol at the front desk. The hotel has 3 restaurants so you are sorted for meals. Great place, I highly recommend it.

In the Area

See Map

Kenyatta Avenue / Processional Way, Kilimani, Dagoretti North, Nairobi, Kenya

Main Facilities

This accommodation offers:

Outdoor pool

Mini golf

Poolside bar

Steam room

Children pool

Laundry service

Parking

Luggage storage

Elevator

Garden

Fitness center

Nairobi Serena Hotel is a hotel is located at Kilimani. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around Nairobi Serena Hotel

Kenyatta Avenue / Processional Way, Kilimani, Dagoretti North, Nairobi, Kenya

Discover More Places

Discover More About Nairobi Serena Hotel

General
Near Chandaria Centre for Performing Arts

Location
With a stay at Nairobi Serena Hotel, you'll be centrally located in Nairobi, within a 10-minute walk of Uhuru Park and University of Nairobi. This family-friendly hotel is 1.6 mi (2.5 km) from Nairobi Hospital and 2.8 mi (4.5 km) from Aga Khan University Hospital, Nairobi.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Central Park - 0.1 km / 0.1 mi
Nairobi Gallery - 0.5 km / 0.3 mi
Teleposta Towers - 0.7 km / 0.4 mi
Uhuru Park - 0.7 km / 0.4 mi
University of Nairobi - 0.8 km / 0.5 mi
City Market - 1 km / 0.6 mi
Kenyatta Mausoleum - 1 km / 0.6 mi
City Hall - 1.1 km / 0.7 mi
Parliament Building - 1.1 km / 0.7 mi
National Assembly Building - 1.2 km / 0.7 mi
Jeevanjee Gardens - 1.2 km / 0.7 mi
City Square - 1.3 km / 0.8 mi
Kenya Railway Golf Club - 1.3 km / 0.8 mi
Kenyatta International Convention Centre - 1.4 km / 0.9 mi
Nairobi Railway Museum - 1.4 km / 0.9 mi

The nearest airports are:
Nairobi (WIL-Wilson) - 5.7 km / 3.5 mi
Jomo Kenyatta Intl. Airport (NBO) - 17 km / 10.5 mi

The preferred airport for Nairobi Serena Hotel is Jomo Kenyatta Intl. Airport (NBO).

Facilities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a sauna, and a fitness center. Additional features at this Art Deco hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Business Facilities
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Nairobi? This hotel has 4844 square feet (450 square meters) of space consisting of conference space and 8 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Dining
Stop by Cafe Magreb Restaurant for lunch, dinner, or brunch, where this restaurant specializes in international cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.

Rooms
Make yourself at home in one of the 199 individually furnished guestrooms, featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature separate bathtubs and showers, designer toiletries, and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

All facilities in Nairobi Serena Hotel

Facility

Outdoor pool

Mini golf

Poolside bar

Steam room

Children pool

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Common Space

Kids and Pets

Babysitting with surcharge

Family-friendly Facilities

Children pool

Food and Drinks

Poolside bar
Breakfast
Snack bar

Things to Do

Outdoor pool
Spa
Garden
Sauna
Steam room

Connectivity

Free WiFi

General

Smoking area
Banquet
Parking
Terrace

Accessibilty

Accessible parking
Disabled access friendly

Public Facilities

Coffee shop
Elevator
Safety deposit box

Hotel Services

Laundry service
Express check-in
Newspaper in lobby
Luggage storage
Express check-out
Porter
24-hour Receptionist
Concierge

Business Facilities

Business facilities
Business facilities
Conference rooms

Nearby Facilities

Gift shop
Shops
Hair salon

Sports and Recreations

Fitness center
Mini golf

Accommodation Policy & General Information in Nairobi Serena Hotel

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

, To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and smart lock details. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed

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General Information

Popular Facilities
Check-In / Check-Out Time	From 12:00 - 00:00 - to 10:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Nairobi Serena Hotel	199
Number of floors in Nairobi Serena Hotel	7
Another facilities in Nairobi Serena Hotel	Babysitting with surcharge, Children pool, Poolside bar, Breakfast, Snack bar

Frequently asked question in Nairobi Serena Hotel

What is normal check-in & check-out time at Nairobi Serena Hotel?

The standard check-in time at Nairobi Serena Hotel is starting from 12:00 - 00:00 while the latest check-out time is at Before 10:00

Does Nairobi Serena Hotel provide breakfast?

Yes, Nairobi Serena Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

How many stars does Nairobi Serena Hotel have?

Nairobi Serena Hotel is a 5.0-star hotel.

How many floors does Nairobi Serena Hotel have?

Nairobi Serena Hotel has 7 floors.

How many rooms does Nairobi Serena Hotel have?

Nairobi Serena Hotel has 199 rooms in total.

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More Reviews from Other Guests in Nairobi Serena Hotel

Overall Ratings & Reviews Nairobi Serena Hotel

Other sources (363)

9.4

Exceptional

From 363 reviews

Cleanliness

9.6

Room Comfort

9.2

Location

9.4

Service and Facilites

9.4

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Traveler Reviews Nairobi Serena Hotel

Number of reviews per page

Top reviews

Luke

10.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Staff, restaurants, room everything in this hotel is AMAZING

THOMAS

10.0

/10

Reviewed 14 week(s) ago

Gary

10.0

/10

Reviewed 28 week(s) ago

Hotels.com verified review

A very relaxing three days at The Serena, it’s a great central location, but so well laid out that you feel you are in the country The staff were great My new favourite hotel in the centre of Nairobi

LAURA

with Partner

10.0

/10

Reviewed 36 week(s) ago

I had a lovely stay at Hotel Serena. The staff were so sweet and helpful. There is a good choice of restaurants and a nice bar to have a casual drink at. The hotel is in a good location as it is in the pick up area for tours. I was here for five nights and went out for day trips each day. It felt like a home from home.

daniel

10.0

/10

Reviewed 45 week(s) ago

Expedia Group verified review

Comfortable and close to the Airport .

Chinedum

Business

8.0

/10

Reviewed 47 week(s) ago

Expedia Group verified review

Very nice hotel and friendly staff. The airport shuttle for $40 is a NO for me though, considered high as Uber can easily get to same airport for around KS1000

stuart

Business

10.0

/10

Reviewed 49 week(s) ago

Expedia Group verified review

Great service - friendly staff

Audrey

Leisure with Partner

10.0

/10

Reviewed 50 week(s) ago

Expedia Group verified review

Absolutely the best hotel in Nairobi

Melinda Wenner

Business and Leisure with Partner

10.0

/10

Reviewed 57 week(s) ago

Expedia Group verified review

Excellent staff!

Number of reviews per page

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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