Nairobi Serena Hotel

Hotels
9.2
/10
Exceptional
280 reviews

What Guests Say About Their Stay

Mumtaz

10.0
/ 10
The hotel is beautiful and the staff were very professional. Location is convenient. I found the restaurants within the hotel expensive.

Audrey

10.0
/ 10
Absolutely gorgeous property with beautiful, helpful staff and delicious meals. can't wait to go again and again.

Nick

10.0
/ 10
We did Ambesoli and due to traffic the trip as mentioned in their itinerary took 13 hours was very nice Breakfast was very good and staff and service excellent
In the Area
See Map
Kenyatta Avenue / Processional Way, Kilimani, Dagoretti North, Nairobi, Kenya

Main Facilities

Read More
Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
Nairobi Serena Hotel is a hotel is located at Kilimani. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Nairobi Serena Hotel

Kenyatta Avenue / Processional Way, Kilimani, Dagoretti North, Nairobi, Kenya
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Lobby Nairobi Serena Hotel
Lobby 2 Nairobi Serena Hotel

Discover More About Nairobi Serena Hotel

General


Near Chandaria Centre for Performing Arts

Location


With a stay at Nairobi Serena Hotel, you'll be centrally located in Nairobi, within a 10-minute walk of Uhuru Park and University of Nairobi. This family-friendly hotel is 1.6 mi (2.5 km) from Nairobi Hospital and 2.8 mi (4.5 km) from The Aga Khan University Hospital.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Central Park - 0.1 km / 0.1 mi
Nairobi Gallery - 0.5 km / 0.3 mi
Teleposta Towers - 0.7 km / 0.4 mi
Uhuru Park - 0.7 km / 0.4 mi
University of Nairobi - 0.8 km / 0.5 mi
City Market - 1 km / 0.6 mi
Kenyatta Mausoleum - 1 km / 0.6 mi
City Hall - 1.1 km / 0.7 mi
Parliament Building - 1.1 km / 0.7 mi
National Assembly Building - 1.2 km / 0.7 mi
Jeevanjee Gardens - 1.2 km / 0.7 mi
City Square - 1.3 km / 0.8 mi
Kenya Railway Golf Club - 1.3 km / 0.8 mi
Kenyatta International Convention Centre - 1.4 km / 0.9 mi
Nairobi Railway Museum - 1.4 km / 0.9 mi

The nearest airports are:
Nairobi (WIL-Wilson) - 5.7 km / 3.5 mi
Jomo Kenyatta Intl. Airport (NBO) - 17 km / 10.5 mi

The preferred airport for Nairobi Serena Hotel is Jomo Kenyatta Intl. Airport (NBO).

Facilities


Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a sauna, and a fitness center. Additional features at this Art Deco hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Business Facilities


Featured amenities include a business center, express check-in, and express check-out. Planning an event in Nairobi? This hotel has 4844 square feet (450 square meters) of space consisting of conference space and 8 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Dining


Stop by Cafe Magreb Restaurant for lunch, dinner, or brunch, where this restaurant specializes in international cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.

Rooms


Make yourself at home in one of the 199 individually furnished guestrooms, featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature separate bathtubs and showers, designer toiletries, and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

All facilities in Nairobi Serena Hotel

Bar, Cafe and Lounge Nairobi Serena Hotel
Bar, Cafe and Lounge
Swimming Pool Nairobi Serena Hotel
Swimming Pool
Entertainment Facility Nairobi Serena Hotel
Entertainment Facility
Fitness Center Nairobi Serena Hotel
Fitness Center
Functional Hall Nairobi Serena Hotel
Functional Hall

Hotel Services

  • Laundry service
  • Express check-in
  • Newspaper in lobby
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Shops
  • Spa
  • Outdoor pool
  • Garden
  • Sauna
  • Steam room

General

  • Banquet
  • Smoking area
  • Parking
  • Terrace

Food and Drinks

  • Poolside bar
  • Breakfast
  • Snack bar

Public Facilities

  • Safety deposit box
  • Coffee shop
  • Elevator

Business Facilities

  • Business facilities
  • Conference rooms

Nearby Facilities

  • Gift shop
  • Hair salon

Sports and Recreations

  • Mini golf
  • Fitness center

Kids and Pets

  • Babysitting

Family-friendly Facilities

  • Children pool

Transportation

  • Airport transfer

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Nairobi Serena Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
12:00 - 00:00
Check-out:
Before 10:00

Pets

Pets Not Allowed

Additional Policy

Professional property host/manager, No cribs (infant beds) available, Contactless check-in is available, Essential workers only - NO, Guest will receive an email before arrival 24 hours, Guests will receive an email with special check-in instructions
  • Fee for buffet breakfast: approximately USD 40 for adults and USD 20 for children
  • Airport shuttle fee: USD 40 per person (one-way)
  • Airport shuttle fee per child: USD 40 (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee: 75-percent of room rate for check-in between 6:00 PM and midnight
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 12:00 - 00:00 - to 10:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Nairobi Serena Hotel
199
Number of floors in Nairobi Serena Hotel
7
Another facilities in Nairobi Serena Hotel
Laundry service, Express check-in, Newspaper in lobby, Luggage storage, Express check-out

Frequently asked question in Nairobi Serena Hotel

What are available facilities at Nairobi Serena Hotel?
There are top facilites at Nairobi Serena Hotel such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Nairobi Serena Hotel?
The standard check-in time at Nairobi Serena Hotel is starting from 12:00 - 00:00 while the latest check-out time is at Before 10:00
Does Nairobi Serena Hotel provide breakfast?
Yes, Nairobi Serena Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Nairobi Serena Hotel have?
Nairobi Serena Hotel is a 5.0-star hotel.
How many floors does Nairobi Serena Hotel have?
Nairobi Serena Hotel has 7 floors.
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More Reviews from Other Guests in Nairobi Serena Hotel

9.2
Exceptional
From 280 reviews
Cleanliness

9.4

Room Comfort

9.0

Location

9.4

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
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Traveler Reviews Nairobi Serena Hotel

Number of reviews per page
20
40
Top reviews
Akhil
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff make it really a 5 star
Mumtaz
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The hotel is beautiful and the staff were very professional. Location is convenient. I found the restaurants within the hotel expensive.
Audrey
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Absolutely gorgeous property with beautiful, helpful staff and delicious meals. can't wait to go again and again.
Mario
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Friendly staff.
Mario
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Staff was very friendly. Great location. Great view.
Nick
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

We did Ambesoli and due to traffic the trip as mentioned in their itinerary took 13 hours was very nice Breakfast was very good and staff and service excellent
Aleisha
icon-Leisure
Leisure
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

This hotel is amazing !!! I loved everything about it . The staff , the cleanliness (and I'm really really big on that ) the amenities , the food, how accommodating everyone was . This hotel gets a 15/10 !!! if I ever come back to Nairobi, I would stay here. Shout out to Calvin. He was so kind and helpful to me the most during my stay. Thank you to all the staff at Nairobi Serena. You all are extremely amazing!!!!!
Read More
Lindsay
icon-Leisure
Leisure
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I had a lovely stay at Hotel Serena. The staff were so sweet and helpful. There is a good choice of restaurants and a nice bar to have a casual drink at. The hotel is in a good location as it is in the pick up area for tours. I was here for five nights and went out for day trips each day. It felt like a home from home.
daniel
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Comfortable and close to the Airport .
Chinedum
icon-Business
Business
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Very nice hotel and friendly staff. The airport shuttle for $40 is a NO for me though, considered high as Uber can easily get to same airport for around KS1000
stuart
icon-Business
Business
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Great service - friendly staff
Audrey
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Absolutely the best hotel in Nairobi
Melinda Wenner
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Excellent staff!
Marivic Rabe
icon-Leisure
Leisure
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future.
Read More
Richard
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Fantastic hotel that we enjoyed very much. The design, food, staff and room finishings were all tip notch.
chris
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

The wine was outrageously over priced $18 US for and inch of wine
Rahim
icon-Business
Business
10.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

A beautiful and athentic 5 star hotel
Larry
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

the pool area was fantastic. Rest of hotel and rooms were nice, but pool great.
t.c.
icon-
10.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Great service from the welcome team and throughout the stay. I wish I could give 10 stars instead of 5.
Fatima Toluwalase
icon-Leisure
Leisure
8.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

I had a short stay here but great experience overall.
Number of reviews per page
20
40

Ready to make up your mind?

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Lobby 4 Nairobi Serena Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.2
Exceptional
From 280 reviews
Cleanliness

9.4

Room Comfort

9.0

Location

9.4

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Nairobi Serena Hotel

Number of reviews per page
20
40
Top reviews
Akhil
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff make it really a 5 star
Mumtaz
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The hotel is beautiful and the staff were very professional. Location is convenient. I found the restaurants within the hotel expensive.
Audrey
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Absolutely gorgeous property with beautiful, helpful staff and delicious meals. can't wait to go again and again.
Mario
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Friendly staff.
Mario
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Staff was very friendly. Great location. Great view.
Nick
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

We did Ambesoli and due to traffic the trip as mentioned in their itinerary took 13 hours was very nice Breakfast was very good and staff and service excellent
Aleisha
icon-Leisure
Leisure
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

This hotel is amazing !!! I loved everything about it . The staff , the cleanliness (and I'm really really big on that ) the amenities , the food, how accommodating everyone was . This hotel gets a 15/10 !!! if I ever come back to Nairobi, I would stay here. Shout out to Calvin. He was so kind and helpful to me the most during my stay. Thank you to all the staff at Nairobi Serena. You all are extremely amazing!!!!!
Read More
Lindsay
icon-Leisure
Leisure
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I had a lovely stay at Hotel Serena. The staff were so sweet and helpful. There is a good choice of restaurants and a nice bar to have a casual drink at. The hotel is in a good location as it is in the pick up area for tours. I was here for five nights and went out for day trips each day. It felt like a home from home.
daniel
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Comfortable and close to the Airport .
Chinedum
icon-Business
Business
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Very nice hotel and friendly staff. The airport shuttle for $40 is a NO for me though, considered high as Uber can easily get to same airport for around KS1000
stuart
icon-Business
Business
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Great service - friendly staff
Audrey
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Absolutely the best hotel in Nairobi
Melinda Wenner
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Excellent staff!
Marivic Rabe
icon-Leisure
Leisure
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future.
Read More
Richard
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Fantastic hotel that we enjoyed very much. The design, food, staff and room finishings were all tip notch.
chris
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

The wine was outrageously over priced $18 US for and inch of wine
Rahim
icon-Business
Business
10.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

A beautiful and athentic 5 star hotel
Larry
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

the pool area was fantastic. Rest of hotel and rooms were nice, but pool great.
t.c.
icon-
10.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Great service from the welcome team and throughout the stay. I wish I could give 10 stars instead of 5.
Fatima Toluwalase
icon-Leisure
Leisure
8.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

I had a short stay here but great experience overall.
Number of reviews per page
20
40