Nairobi Serena Hotel

Hotels
9.2
/10
Exceptional
273 reviews

What Guests Say About Their Stay

Farah
10.0
/ 10
A gorgeous, comfortable, perfectly situated hotel. Wonderful and friendly staff with amazing service. Restaurants on-site if you don’t feel like heading out but easy to get other restaurants if you do. The staff made sure we were well taken care of. Loved staying here and would absolutely stay again. Highly recommend. Five stars.
Ssebina
10.0
/ 10
I stay in for one night but it was worth it. The staff was amazing with a smiling faces and nice costumer care. I highly recommend it…..
Josh
10.0
/ 10
Was able to add a day room booking when we were returning from our safari, rather than spending 8 hours in the airport. The hotel staff was so accommodating to make sure we had everything we wanted even for our short stay.
In the Area
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Kenyatta Avenue / Processional Way, Kilimani, Dagoretti North, Nairobi, Kenya

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
Nairobi Serena Hotel is a hotel in a good neighborhood, which is located at Kilimani. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Nairobi Serena Hotel

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Kenyatta Avenue / Processional Way, Kilimani, Dagoretti North, Nairobi, Kenya
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Discover More About Nairobi Serena Hotel

Location


Nairobi Serena Hotel is a hotel in a good neighborhood, which is located at Kilimani.

About Nairobi Serena Hotel

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Nairobi Serena Hotel exclusively for you.

Get precious and unforgettable moment during your stay at Nairobi Serena Hotel.

All facilities in Nairobi Serena Hotel

Others Nairobi Serena Hotel
Others

Hotel Services

  • Laundry service
  • Express check-in
  • Newspaper in lobby
  • Tours
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Shops
  • Spa
  • Outdoor pool
  • Poolside bar
  • Garden
  • Sauna
  • Steam room

Public Facilities

  • Others
  • Restaurant
  • Safety deposit box
  • Coffee shop
  • Elevator

Food and Drinks

  • Bar
  • Poolside bar
  • Breakfast
  • Snack bar

General

  • Banquet
  • Smoking area
  • Parking
  • Terrace

Business Facilities

  • Meeting facilities
  • Conference room
  • Business center
  • Conference rooms

Nearby Facilities

  • Souvenir shop
  • Hair salon

Kids and Pets

  • Babysitting with surcharge

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Nairobi Serena Hotel

Important Note
  • Fee for buffet breakfast: approximately USD 40 for adults and USD 20 for children
  • Airport shuttle fee: USD 40 per person (one-way)
  • Airport shuttle fee per child: USD 40 (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee: 75-percent of room rate for check-in between 6:00 PM and midnight
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 100.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and smart lock details. Front desk staff will greet guests on arrival at the property.

Check-in/Check-out Time

Check-in:
From 12:00
Check-out:
Before 10:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 12:00 - Before 10:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Nairobi Serena Hotel
199
Number of floors in Nairobi Serena Hotel
7
Another facilities in Nairobi Serena Hotel
Laundry service, Express check-in, Newspaper in lobby, Tours, Luggage storage

Frequently asked question in Nairobi Serena Hotel

What are available facilities at Nairobi Serena Hotel?
There are top facilites at Nairobi Serena Hotel such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Nairobi Serena Hotel?
The standard check-in time at Nairobi Serena Hotel is starting from From 12:00 while the latest check-out time is at Before 10:00
Does Nairobi Serena Hotel provide breakfast?
Yes, Nairobi Serena Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Nairobi Serena Hotel

9.2
Exceptional
From 273 reviews
Cleanliness

9.4

Room Comfort

9.0

Location

9.4

Service and Facilites

9.4

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Traveler Reviews Nairobi Serena Hotel

Number of reviews per page
20
40
Top reviews
Farah
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

A gorgeous, comfortable, perfectly situated hotel. Wonderful and friendly staff with amazing service. Restaurants on-site if you don’t feel like heading out but easy to get other restaurants if you do. The staff made sure we were well taken care of. Loved staying here and would absolutely stay again. Highly recommend. Five stars.
Read More
Ssebina
icon-Leisure
Leisure
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

I stay in for one night but it was worth it. The staff was amazing with a smiling faces and nice costumer care. I highly recommend it…..
Josh
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Was able to add a day room booking when we were returning from our safari, rather than spending 8 hours in the airport. The hotel staff was so accommodating to make sure we had everything we wanted even for our short stay.
Josh
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

First class hotel in every respect.
adelaide
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

The pool was heated and perfect, lots of outdoor dining. The breakfast buffet was excellent, the ala carte restaurants were fair, my husband was sick after eating prawns at the main dining room. Lacked space to walk outside safely. Too close to downtown but more suited for business travel.
Cary
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Nice but A bit old-fashioned. Service in restaurant abominably slow for mediocre food.
Donald
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Superb property: design, decor’, comfort, convenience! Superb staff: knowledgeable, helpful, friendly and engaging, always asking what they can do to make the stay more pleasant and complete, attractive and well- dressed
Elizabeth
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

The service at this hotel was amazing. Everyone went above & beyond.
Pritha
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

This was my second visit to Nairobi Serena Hotel in less than a year. It is conveniently located, has a good selection of hot and cold options for breakfast and the room is well equipped. Our only quibble was when we tried to order room service after checking-in to the hotel late in the evening, a number of items on the menu was not available.
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Lynn
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

Wonderful staff
Jay
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

Very nice hotel
Anush
10.0
/10
Reviewed 68 week(s) ago

Hotels.com verified review

It was a very good hotel with excellent pool and restaurant
Maria Montserrat
10.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

great breakfast,, variety but needs a new pastry chef. pastries are dry and tasteless
John
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

The only negative was the gift shop. Was overcharged for a purchase significantly. In a hurry and didn't convert Kenyan Shilllings to US dollars before signing. Contacted shop after returning to USA. Sent proof of purchase and was never contacted. Just good idea to convert foreign currency to your currency value before signing. The hotel itself was tremendous.
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Veronica
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

Everyone was so pleasant & accommodating. The property is gorgeous! I highly recommend!
Valentina
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

It very nice property!
Alan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 75 week(s) ago

Expedia Group verified review

Amazing staff
Levis
icon-Leisure
Leisure
10.0
/10
Reviewed 75 week(s) ago

Expedia Group verified review

Its location right next to the city center makes it ideal CenterPoint for travelers with multiple destinations.
Alan
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 75 week(s) ago

Expedia Group verified review

Staff are amazing
Dawn
10.0
/10
Reviewed 75 week(s) ago

Expedia Group verified review

The hotel is of a high standard, the bed was very comfortable and the staff were friendly and attentive. Best of all was the breakfast, an extensive and superb selection. The only thing we didn't like was that the surrounding area was not safe to walk around.
Number of reviews per page
20
40

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.