How many rooms are available at Nairobi Serena Hotel?

Nairobi Serena Hotel has 199 rooms in total.

Does Nairobi Serena Hotel provide parking?

Yes, Nairobi Serena Hotel provides parking. Please confirm details directly with the hotel.

Does Nairobi Serena Hotel provide airport transfer?

Yes, Nairobi Serena Hotel provides airport transfer upon request. Please contact the hotel directly for more information.

What do past guests say about Nairobi Serena Hotel?

Nairobi Serena Hotel is well-known for its Cleanliness, Location, Service and Facilites, as reviewed by verified Traveloka guests.

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Nairobi Serena Hotel

Name: Nairobi Serena Hotel
Address: Kenyatta Avenue / Processional Way, Kilimani, Dagoretti North, Nairobi, Kenya, Kenyatta Avenue / Processional Way, Nairobi, Kenya
Rating: 9.2

Hotels

9.2

/10

Exceptional

280 reviews

What Guests Say About Their Stay

Audrey

10.0

/ 10

Absolutely gorgeous property with beautiful, helpful staff and delicious meals. can't wait to go again and again.

Nick

10.0

/ 10

We did Ambesoli and due to traffic the trip as mentioned in their itinerary took 13 hours was very nice Breakfast was very good and staff and service excellent

Aleisha

10.0

/ 10

This hotel is amazing !!! I loved everything about it . The staff , the cleanliness (and I'm really really big on that ) the amenities , the food, how accommodating everyone was . This hotel gets a 15/10 !!! if I ever come back to Nairobi, I would stay here. Shout out to Calvin. He was so kind and helpful to me the most during my stay. Thank you to all the staff at Nairobi Serena. You all are extremely amazing!!!!!

In the Area

See Map

Kenyatta Avenue / Processional Way, Kilimani, Dagoretti North, Nairobi, Kenya

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

WiFi

Elevator

Nairobi Serena Hotel is a hotel is located at Kilimani. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in Nairobi Serena Hotel

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What's around Nairobi Serena Hotel

Kenyatta Avenue / Processional Way, Kilimani, Dagoretti North, Nairobi, Kenya

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Location

Nairobi Serena Hotel is a hotel is located at Kilimani.

About Nairobi Serena Hotel

From business event to corporate gathering, Nairobi Serena Hotel provides complete services and facilities that you and your colleagues need.

Nairobi Serena Hotel is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

This hotel is an ideal choice for you, novice to professional golfers.

Have fun with various entertaining facilities for you and the whole family at Nairobi Serena Hotel, a wonderful accommodation for your family holiday.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Nairobi Serena Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Nairobi Serena Hotel.

All facilities in Nairobi Serena Hotel

Bar, Cafe and Lounge

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Hotel Services

Laundry service
Express check-in
Newspaper in lobby
Express check-out
Porter
24-hour Receptionist
Concierge

Things to Do

Shops
Spa
Garden
Sauna
Steam room
Fitness center

General

Banquet
Smoking area
Parking
Terrace

Transportation

Airport transfer
Storage

Food and Drinks

Breakfast
Snack bar

Public Facilities

Safety deposit box
Elevator

Business Facilities

Business facilities
Conference rooms

Nearby Facilities

Souvenir shop
Hair salon

Kids and Pets

Babysitting

Family-friendly Facilities

Children pool

Connectivity

Free WiFi

Sports and Recreations

Mini golf

Accommodation Policy & General Information in Nairobi Serena Hotel

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
Contactless check-in is available.

Check-in/Check-out Time

Check-in:

12:00 - 00:00

Check-out:

Before 10:00

Fee for buffet breakfast: approximately USD 40 for adults and USD 20 for children
Airport shuttle fee: USD 40 per person (one-way)
Airport shuttle fee per child: USD 40 (one-way)
Early check-in is available for a fee (subject to availability)
Late check-in fee: 75-percent of room rate for check-in between 6:00 PM and midnight
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets Not Allowed

Professional property host/manager, No cribs (infant beds) available, Contactless check-in is available, Essential workers only - NO, Guest will receive an email before arrival 24 hours, Guests will receive an email with special check-in instructions

General Information

Popular Facilities	Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time	From 12:00 - 00:00 - to 10:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Nairobi Serena Hotel	199
Number of floors in Nairobi Serena Hotel	7
Another facilities in Nairobi Serena Hotel	Laundry service, Express check-in, Newspaper in lobby, Express check-out, Porter

Frequently asked question in Nairobi Serena Hotel

What are available facilities at Nairobi Serena Hotel?

There are top facilites at Nairobi Serena Hotel such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Nairobi Serena Hotel?

The standard check-in time at Nairobi Serena Hotel is starting from 12:00 - 00:00 while the latest check-out time is at Before 10:00

Does Nairobi Serena Hotel provide breakfast?

Yes, Nairobi Serena Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Nairobi Serena Hotel?

Nairobi Serena Hotel is a 5.0-star hotel.

How many floors does Nairobi Serena Hotel have?

Nairobi Serena Hotel has 7 floors.

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More Reviews from Other Guests in Nairobi Serena Hotel

Overall Ratings & Reviews Nairobi Serena Hotel

Other sources (280)

9.2

Exceptional

From 280 reviews

Cleanliness

9.4

Room Comfort

9.0

Location

9.4

Service and Facilites

9.4

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Traveler Reviews Nairobi Serena Hotel

Number of reviews per page

Top reviews

Audrey

Leisure with Friends

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Absolutely gorgeous property with beautiful, helpful staff and delicious meals. can't wait to go again and again.

Mario

10.0

/10

Reviewed 16 week(s) ago

Lindsay

Leisure

10.0

/10

Reviewed 17 week(s) ago

I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future.

Richard

10.0

/10

Reviewed 32 week(s) ago

Expedia Group verified review

Fantastic hotel that we enjoyed very much. The design, food, staff and room finishings were all tip notch.

chris

Leisure with Partner

10.0

/10

Reviewed 34 week(s) ago

Expedia Group verified review

The wine was outrageously over priced $18 US for and inch of wine

Rahim

Business

10.0

/10

Reviewed 34 week(s) ago

Hotels.com verified review

A beautiful and athentic 5 star hotel

Larry

10.0

/10

Reviewed 38 week(s) ago

Excellent customer service, prime location and fantastic amenities.

Number of reviews per page

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.