Mercure Surabaya Grand Mirama

Hotels
8.3
/10
Very Good
2,188 reviews

What Guests Say About Their Stay

Bedroom (52)
Distance To City Center (51)
Staff Friendliness (48)
Hotel Area (47)
E***i
9.7
/ 10
I will definitely choose this hotel again if visiting Surabaya. The friendliest hotel staffs ever, the food was great, the room was spacious, anything you need can be provided right away and fast. Super worth the price and the location is near to attractions and malls.
S***a
9.4
/ 10
The staff were very friendly and accommodating! It was a really nice experience to stay at the hotel.
Arman D.
9.7
/ 10
Perfect, no complain. In front of car free day every sunday that makes the hotel, located on the perfect spot. Awesome and always awesome every time went there.
Goes M.
10.0
/ 10
This time it was not wrong to choose to staycation in Surabaya, the lobby atmosphere is very comfortable, welcomed by a friendly front office. And the best part is being chosen as the guest of the day. Got mirror plating and a cake that tastes really good. The room is quite spacious, comfortable AC and wifi that has no problems. The bathroom is also very clean. During breakfast, the employees are very friendly and helpful. There are many variations of food from western to traditional, even market snacks are available. Regarding the taste of the food, all of the things I tasted were delicious. Thank you for the service and comfort of Mercure Grand Mirama, and for choosing me as the Guest of the Day
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DONA E. S.
10.0
/ 10
Very very nice hotel and very friendly and delicious service and food. Next time definitely book again.
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In the Area
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Jl Raya Darmo 68 - 78, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60264

Main Facilities

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Swimming Pool
24-Hour Front Desk
Parking
WiFi
Mercure Surabaya Grand Mirama is located in area / city Tegalsari. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Mercure Surabaya Grand Mirama

Jl Raya Darmo 68 - 78, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60264
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Lobby Mercure Surabaya Grand Mirama
Lobby 2 Mercure Surabaya Grand Mirama

Discover More About Mercure Surabaya Grand Mirama

Mercure Surabaya Grand Mirama Rates per Night

Looking for the best Mercure Surabaya Grand Mirama hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! Mercure Surabaya Grand Mirama room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Mercure Surabaya Grand Mirama Location & Address

Mercure Surabaya Grand Mirama is located at Jl Raya Darmo 68 - 78, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60264. It's situated in the Surabaya area of Indonesia, known for its vibrant atmosphere and historical sites. The hotel is approximately 4 km from the city center.

How to go to Mercure Surabaya Grand Mirama from Airport

Navigating from Juanda International Airport (SUB) to Mercure Surabaya Grand Mirama is straightforward. Several hotel transfer options are available, ensuring a smooth journey from the airport to the hotel.
  • Taxi (Most Direct):

    Taxis are readily available at the airport. This is the most direct option, taking approximately 30-45 minutes depending on traffic.
  • Ride Hailing (Convenient):

    Ride-hailing services are a convenient option. Simply book a ride through the app upon arrival.
  • Airport Shuttle (Pre-booked):

    Some private companies offer airport shuttle services. Booking in advance ensures a hassle-free transfer.
  • Public Bus (Most Affordable):

    The Damri bus service operates from the airport to Purabaya Bus Terminal. From there, you can take a local bus or taxi to the hotel. This is the most affordable option but also the most time-consuming.

Tips:

For the most convenient route, consider pre-booking an airport shuttle or using a ride-hailing service. This will save you time and ensure a comfortable journey to Mercure Surabaya Grand Mirama.

Mercure Surabaya Grand Mirama Reviews & Summary

Discover all about Mercure Surabaya Grand Mirama, a hotel known for its excellent service and comfortable accommodations. Hotel reviews consistently praise the hotel's convenient location and the friendly, helpful staff. Guests appreciate the hotel's amenities, making it a popular choice for both business and leisure travellers. What guests love most about the hotel is its central location, making it easy to explore Surabaya's attractions. The hotel's standout feature is its rooftop pool, offering stunning city views. The spacious and well-appointed rooms also receive high marks.

"A fantastic stay! The staff were incredibly welcoming, and the room was spotless. The rooftop pool was a definite highlight. I would highly recommend this hotel."

Mercure Surabaya Grand Mirama Room Types Available

Choosing the right hotel room type can significantly enhance your stay. Mercure Surabaya Grand Mirama offers a variety of categories of hotel rooms to suit different needs and preferences. From cosy standard rooms to spacious suites, there's a perfect option for every traveller.
  • Superior Room:

    These rooms offer comfortable accommodation with city views. Available in both smoking and non-smoking options.
  • Deluxe Room:

    Slightly larger than the Superior Rooms, these rooms feature enhanced amenities and a bathtub.
  • Executive Suite:

    These suites offer a separate living area, providing extra space and comfort. Non-smoking only.
  • Family Suite:

    Designed for families, these suites offer ample space and can accommodate extra beds.
  • Presidential Suite:

    The most luxurious option, featuring a spacious living area, dining area, and panoramic city views.

Please note that Mercure Surabaya Grand Mirama is not a pet-friendly hotel.

Hotel Facilities in Mercure Surabaya Grand Mirama

Mercure Surabaya Grand Mirama boasts a wide range of hotel amenities designed to enhance your stay. These hotel facilities cater to both adults and children, ensuring a memorable experience for all guests.
  • Swimming Pool:

    Enjoy a refreshing dip in the outdoor swimming pool. Open from 7:00 AM to 9:00 PM.
  • Fitness Centre:

    Stay active during your stay with the fully equipped fitness centre. Open 24 hours.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel spa. Additional fees apply. Open from 10:00 AM to 10:00 PM.
  • Kids' Club:

    Keep the little ones entertained at the supervised Kids' Club. Open from 9:00 AM to 6:00 PM.
  • Business Centre:

    Stay connected and productive with the hotel's business centre. Open 24 hours.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.
  • Parking:

    Free parking is available for hotel guests.

Hotel Buffet or Restaurant/Cafe in Mercure Surabaya Grand Mirama

Indulge in a culinary journey at Mercure Surabaya Grand Mirama's diverse hotel restaurant and cafe options. Whether you're craving local delicacies or international cuisine, there's something to satisfy every palate.
  • Trimurti Restaurant:

    This restaurant offers a daily hotel buffet breakfast, lunch, and dinner. The buffet features a wide selection of Indonesian and international dishes. Price per person for dinner is approximately SGD 30. Open from 6:00 AM to 10:00 PM.
  • Lan Hua Chinese Restaurant:

    Specialising in authentic Chinese cuisine, this restaurant is a must-visit for lovers of Cantonese and Sichuan dishes. Open for lunch and dinner.
  • Coffee Cafe:

    Enjoy a selection of coffee, tea, pastries, and light snacks at this cosy cafe. Open from 7:00 AM to 11:00 PM.

Signature Dish:

Don't miss the opportunity to try the Nasi Goreng Jawa at Trimurti Restaurant, a local favourite.

Mercure Surabaya Grand Mirama Airport pickups and How to Book

Looking for hotels with airport shuttle services? Mercure Surabaya Grand Mirama offers convenient hotel to airport transfer options to ensure a hassle-free arrival and departure.

The hotel provides airport pick-up services upon request. To book, simply contact the hotel directly at least 24 hours in advance with your flight details. Provide your arrival time and flight number, and a driver will be waiting for you at the airport. Additional charges may apply.

Nearby MRT Station & Bus Stops

Convenient access to public transportation is essential for exploring Surabaya. Mercure Surabaya Grand Mirama is located near several MRT nearby and bus stops nearby, making it easy to get around the city.
  • MRT Station:

    The nearest MRT station is the Dukuh Atas MRT Station, approximately 6 km from the hotel.
  • Bus Stops:

    Several bus stops are located within walking distance of the hotel, including the Raya Darmo bus stop (500m) and the Urip Sumoharjo bus stop (700m).

To use the public transportation system, you can purchase a Surabaya e-card at convenience stores or bus terminals. The card can be topped up with credit and used on buses and the MRT.

Nearby Attractions for Family / Kid Friendly

Surabaya offers a plethora of nearby activities and nearby places to go for families and kids. From theme parks to zoos, there's plenty of stuff to see nearby and places to visit nearby.
  • Surabaya Zoo (Kebun Binatang Surabaya):

    One of the oldest and largest zoos in Southeast Asia, home to a diverse collection of animals. Distance: 6 km. Entry Price: Approximately SGD 5 per person.
  • Ciputra Waterpark:

    A thrilling waterpark with various slides and pools. Distance: 15 km. Entry Price: Approximately SGD 15 per person.
  • Suroboyo Carnival Park:

    An amusement park with rides, games, and attractions for all ages. Distance: 10 km. Entry Price: Approximately SGD 8 per person.
  • House of Sampoerna:

    A museum showcasing the history of Sampoerna cigarettes, with interactive exhibits and a factory tour. Distance: 4 km. Free entry.
  • Heroes Monument (Tugu Pahlawan):

    A historical landmark commemorating the Battle of Surabaya. Distance: 3 km. Entry Price: Approximately SGD 2 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Mercure Surabaya Grand Mirama (Surabaya)

Discover the vibrant nearby dining scene around Mercure Surabaya Grand Mirama. From cosy cafes to local restaurant gems, there's a culinary adventure waiting just around the corner. Indulge in the authentic flavours of Surabaya and experience the best of local food.
  • Cafes/Restaurants:

    • Excelso Coffee:

      A popular coffee chain serving a variety of coffee drinks, pastries, and light meals.
    • Bon Ami Restaurant:

      Known for its Indonesian and European cuisine, offering a diverse menu in a relaxed setting.
    • Layar Seafood:

      A seafood restaurant offering fresh catches and delicious seafood dishes.
  • Local Street Food:

    • Nasi Goreng:

      Fried rice with various toppings, a staple Indonesian dish.
    • Satay:

      Grilled meat skewers served with peanut sauce.
    • Gado-Gado:

      A vegetable salad with peanut sauce dressing.
    • Rawon:

      A traditional beef soup with a rich, dark broth.
    • Soto Ayam:

      Chicken soup with noodles, vegetables, and aromatic spices.

Shopping places near Mercure Surabaya Grand Mirama (Surabaya)

Explore the nearby shopping scene around Mercure Surabaya Grand Mirama. Whether you're looking for high-end department stores near me or unique finds in local shops near me, there's a shopping experience for everyone. Discover the best of nearby shopping and find the perfect souvenirs to remember your trip.
  • Tunjungan Plaza:

    One of the largest and most popular malls near hotel in Surabaya, offering a wide range of international and local brands.
  • Grand City Mall:

    A modern shopping mall with a variety of retail outlets, restaurants, and entertainment options.
  • Pasar Atom:

    A traditional market where you can find a variety of goods, including clothing, electronics, and food.

Other Places to Stay Near Mercure Surabaya Grand Mirama

Looking for alternative accommodations? Here are some other options for the best hotel nearby Mercure Surabaya Grand Mirama, catering to different budgets and preferences.
  • Luxury/5–6 star hotels nearby:

    • Shangri-La Hotel, Surabaya:

      Known for its luxurious accommodations and excellent service.
    • The Westin Surabaya:

      Offers stunning city views and a range of upscale amenities.
    • JW Marriott Hotel Surabaya:

      Features elegant rooms and a variety of dining options.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

  • Four-star hotels nearby:

    • Wyndham Surabaya:

      Offers comfortable accommodations and a convenient location.
    • Hotel Ciputra World Surabaya:

      Connected to a shopping mall, offering easy access to retail and dining options.
    • Garden Palace Hotel Surabaya:

      Features a lush garden setting and a range of amenities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

  • Three-star hotels nearby:

    • Pop! Hotel Gubeng Surabaya:

      A budget-friendly option with clean and comfortable rooms.
    • Amaris Hotel Embong Malang Surabaya:

      Offers a convenient location and essential amenities.
    • Quest Hotel Surabaya:

      Features modern rooms and a range of facilities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Planning your trip to Surabaya and looking for the perfect place to stay? Mercure Surabaya Grand Mirama offers a fantastic blend of comfort, convenience, and excellent service. With its prime location, diverse amenities, and comfortable accommodations, it's an ideal choice for both business and leisure travellers. Check hotel availability and make your hotel reservations today! Don't miss out on the opportunity to experience the best of Surabaya. Book your stay at Mercure Surabaya Grand Mirama through Traveloka and enjoy exclusive deals and promotions. Start planning your unforgettable trip now! book cheap hotels in Indonesia and discover cheap hotels nearby.

All facilities in Mercure Surabaya Grand Mirama

Bar, Cafe and Lounge Mercure Surabaya Grand Mirama
Bar, Cafe and Lounge
Swimming Pool Mercure Surabaya Grand Mirama
Swimming Pool
Entertainment Facility Mercure Surabaya Grand Mirama
Entertainment Facility
Fitness Center Mercure Surabaya Grand Mirama
Fitness Center
Functional Hall Mercure Surabaya Grand Mirama
Functional Hall

Hotel Services

  • Concierge
  • Express check-in
  • Express check-out
  • 24-hour Receptionist

Things to Do

  • Outdoor pool
  • Children play area

Transportation

  • Bus/truck parking
  • Valet parking

Public Facilities

  • Parking
  • WiFi in public area

Kids and Pets

  • Babysitting

General

  • Swimming pool

Nearby Facilities

  • ATM/Banking

Sports and Recreations

  • Golf

Accommodation Policy & General Information in Mercure Surabaya Grand Mirama

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Number of floors in Mercure Surabaya Grand Mirama
14
Another facilities in Mercure Surabaya Grand Mirama
Concierge, Express check-in, Express check-out, 24-hour Receptionist, Outdoor pool

Frequently asked question in Mercure Surabaya Grand Mirama

What are available facilities at Mercure Surabaya Grand Mirama?
There are top facilites at Mercure Surabaya Grand Mirama such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Mercure Surabaya Grand Mirama?
The standard check-in time at Mercure Surabaya Grand Mirama is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Mercure Surabaya Grand Mirama
Mercure Surabaya Grand Mirama has a 4.0-star rating.
How many floors does Mercure Surabaya Grand Mirama have?
Mercure Surabaya Grand Mirama has 14.
Are there any parking spots at Mercure Surabaya Grand Mirama ?
Yes: Yes, there are parking spots at Mercure Surabaya Grand Mirama
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More Reviews from Other Guests in Mercure Surabaya Grand Mirama

8.4
Very Good
From 2,107 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.3

Location

8.7

Service and Facilites

8.4

People often mention about Mercure Surabaya Grand Mirama
All
Bedroom (32)
Staff Friendliness (31)
Distance to City Center (29)
Ambiance (28)
Bathroom (28)
Hotel Area (28)
Accessibility (27)
Room Space (23)
Variety (23)
Surroundings (22)
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Traveler Reviews Mercure Surabaya Grand Mirama

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 day(s) ago
My experience during my stay at the Mercure Hotel: 1. I ended up booking an extra night in advance due to a meeting schedule change. 2. I was able to stay in the same room booked through Traveloka. 3. Access to everything is very easy because it's located in the city center. 4. The price of a cup of Americano coffee is quite expensive, at 75,000 Rupiah per cup, including tax and other things. 5. Breakfast at a nearby restaurant is quite close, making it very convenient to stay without the hotel's breakfast. Overall, I've been very happy with my stay at the Mercure Surabaya Grand Mirama Hotel.
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Chandra J. P.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The front desk staff was unfriendly, and this affected not only me but also other colleagues. This could be improved. There were several cockroaches in the room, so it wasn't clean.
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T***Y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The staff is friendly and kind. They provide clear information.
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M***e
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
great location and food
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V***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.8
/10
Reviewed 4 week(s) ago
After staying at this hotel in September and October 2025, I didn't receive a positive response from the staff. Every staycation, I always stayed for two days, Friday through Sunday. I complained to the receptionist about the chiller not cooling in my room between September and October 2025, and all I received was a response of "Yes, sir. We will send a technician to check it." From Saturday morning until Sunday when I checked out, the technician still hadn't arrived, so I had to throw away several bottles of cappuccino because the chiller wasn't cooling. I received the same response during my staycation in September and October 2025. It was quite disappointing. I hope things will improve in the future. The breakfast was quite varied and delicious.
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Room is OK, the only thing that I need to get is the sound came from the small refrigerator at the room, which was annoying a bit
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ismi
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
I really like staying here, the staff is friendly and the food is delicious...
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1 people find it helpful
a***8
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The room service is really good.
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Gina G.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Overall everything is ok, starting from the room, the staff, the cleanliness of the entire room.
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Angelica F. P.
icon-origin-TRAVELOKA
6.5
/10
Reviewed 12 week(s) ago
I stayed here on a Friday-Sunday, coinciding with a wedding at the hotel, and the rooms next to mine were occupied by the family of the wedding couple. First, they were incredibly noisy. It was as if they had never been to a hotel before. On the first day, they were already noisy, playing with the door. Their door was wedged to make it easier to visit between rooms. But what was strange was, when they wanted to close the door, it couldn't be closed slowly, resulting in the neighboring rooms being disturbed by the "dak duk dak duk" sound. When they opened the door, they left it loose, so the door was left staring at the wedge loudly, especially since a Mercure hotel doesn't have a door closer. This continued until Sunday afternoon when they checked out. On Saturday night, when they finished attending the wedding, they were so noisy that they even went until 11 p.m. I couldn't sleep. Not to mention the screaming, the sound of a baby crying, and loud laughter. Because I couldn't stand it, I called the receptionist, and they were still so noisy. Whether the receptionist actually reprimanded me or not, I don't know. What's clear is that they're still noisy. I'm sure this will be my last time sleeping at the Mercure Grand Mirama Hotel in Surabaya. When I go to Jakarta, I always stay at Mercure hotels and even stayed for a week because it was so comfortable. I've also stayed at Mercure Manyar in Surabaya and it was much more comfortable and quiet than this Mercure Mirama. Come on, Mercure, I'm your loyal customer, so why am I switching to Alana Hotel? Now Alana Hotel has much better service and rooms than you. I hope that with this criticism and suggestions, Mercure Hotel Grand Mirama can improve and be even better.
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1 people find it helpful
b***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
good, close to the city center and easy access everywhere
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Eron R. A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 21 week(s) ago
It was really fun to stay there, the ambiance is classic and modern, the rooms are also instagrammable, basically it's one of the super cool and affordable hotels in SBY.
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1 people find it helpful
R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
Friendly and smiling service, everything is clean.
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2 people find it helpful
Indah W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
Nice, comfortable, location in the city, distance to everywhere is possible
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1 people find it helpful
N***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
I stayed in a privilege twin room, the room was spacious, clean, comfortable for resting after a day of activities.. unfortunately I didn't have time to swim because of the maintenance and cleaning of the swimming pool.. The breakfast was also delicious.. recommended for a family vacation..
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Andi i. p.
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10.0
/10
Reviewed 24 week(s) ago
The hotel staff is friendly including when parking the car. Thank you for the best service.
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Goes M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
This time it was not wrong to choose to staycation in Surabaya, the lobby atmosphere is very comfortable, welcomed by a friendly front office. And the best part is being chosen as the guest of the day. Got mirror plating and a cake that tastes really good. The room is quite spacious, comfortable AC and wifi that has no problems. The bathroom is also very clean. During breakfast, the employees are very friendly and helpful. There are many variations of food from western to traditional, even market snacks are available. Regarding the taste of the food, all of the things I tasted were delicious. Thank you for the service and comfort of Mercure Grand Mirama, and for choosing me as the Guest of the Day
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Isti L. R.
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7.9
/10
Reviewed 25 week(s) ago
I stayed for 2 nights. The first night there was work in the warehouse, right next to my room. Starting from 22:00 to 24:00. We reported it to the receptionist 4 times. We reported it in the morning because it was very disturbing, the sound was very noisy. They promised to fix it, but it turned out that the second night it started again. It was very disturbing, especially since my plane was in the morning and check out was at 5 am. We couldn't rest. Please pay attention to this. The hotel's solution was to tell us to move rooms in the middle of the night. Why not this morning if there was still work, in my opinion the Mercure Grand Mirama is terrible.
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Pradevi H. K.
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Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 27 week(s) ago
starting from security, receptionists, cleaning service staff, restaurant staff, all are friendly and helpful. this hotel feels like you stay in your area, warm and comfortable. the breakfast menu is varied and all delicious. especially the cakes and pastries section is very yummy. the highlight of our stay was the kids corner, didn't expect a hotel to pay attention to this much detail regarding facilities. yep, I would love to recommend this hotel to everyone who is looking for a place to stay in Surabaya. have not many photos cz we were really enjoy our time until we didn't have time to hold our phones ❤️
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1 people find it helpful
n***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 27 week(s) ago
Service in the restaurant was late. Taking too much time, need to be focused as utensils were not given when food was served.
1 people find it helpful
Number of reviews per page
20
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Exterior 4 Mercure Surabaya Grand Mirama

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.4
Very Good
From 2,107 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.3

Location

8.7

Service and Facilites

8.4

People often mention about Mercure Surabaya Grand Mirama
All
Bedroom (32)
Staff Friendliness (31)
Distance to City Center (29)
Ambiance (28)
Bathroom (28)
Hotel Area (28)
Accessibility (27)
Room Space (23)
Variety (23)
Surroundings (22)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Mercure Surabaya Grand Mirama

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 day(s) ago
My experience during my stay at the Mercure Hotel: 1. I ended up booking an extra night in advance due to a meeting schedule change. 2. I was able to stay in the same room booked through Traveloka. 3. Access to everything is very easy because it's located in the city center. 4. The price of a cup of Americano coffee is quite expensive, at 75,000 Rupiah per cup, including tax and other things. 5. Breakfast at a nearby restaurant is quite close, making it very convenient to stay without the hotel's breakfast. Overall, I've been very happy with my stay at the Mercure Surabaya Grand Mirama Hotel.
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Chandra J. P.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The front desk staff was unfriendly, and this affected not only me but also other colleagues. This could be improved. There were several cockroaches in the room, so it wasn't clean.
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T***Y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The staff is friendly and kind. They provide clear information.
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M***e
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
great location and food
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V***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.8
/10
Reviewed 4 week(s) ago
After staying at this hotel in September and October 2025, I didn't receive a positive response from the staff. Every staycation, I always stayed for two days, Friday through Sunday. I complained to the receptionist about the chiller not cooling in my room between September and October 2025, and all I received was a response of "Yes, sir. We will send a technician to check it." From Saturday morning until Sunday when I checked out, the technician still hadn't arrived, so I had to throw away several bottles of cappuccino because the chiller wasn't cooling. I received the same response during my staycation in September and October 2025. It was quite disappointing. I hope things will improve in the future. The breakfast was quite varied and delicious.
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Verified Traveler
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8.5
/10
Reviewed 5 week(s) ago
Room is OK, the only thing that I need to get is the sound came from the small refrigerator at the room, which was annoying a bit
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ismi
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Staycation
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10.0
/10
Reviewed 7 week(s) ago
I really like staying here, the staff is friendly and the food is delicious...
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a***8
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Staycation
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10.0
/10
Reviewed 11 week(s) ago
The room service is really good.
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Gina G.
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10.0
/10
Reviewed 11 week(s) ago
Overall everything is ok, starting from the room, the staff, the cleanliness of the entire room.
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Angelica F. P.
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6.5
/10
Reviewed 12 week(s) ago
I stayed here on a Friday-Sunday, coinciding with a wedding at the hotel, and the rooms next to mine were occupied by the family of the wedding couple. First, they were incredibly noisy. It was as if they had never been to a hotel before. On the first day, they were already noisy, playing with the door. Their door was wedged to make it easier to visit between rooms. But what was strange was, when they wanted to close the door, it couldn't be closed slowly, resulting in the neighboring rooms being disturbed by the "dak duk dak duk" sound. When they opened the door, they left it loose, so the door was left staring at the wedge loudly, especially since a Mercure hotel doesn't have a door closer. This continued until Sunday afternoon when they checked out. On Saturday night, when they finished attending the wedding, they were so noisy that they even went until 11 p.m. I couldn't sleep. Not to mention the screaming, the sound of a baby crying, and loud laughter. Because I couldn't stand it, I called the receptionist, and they were still so noisy. Whether the receptionist actually reprimanded me or not, I don't know. What's clear is that they're still noisy. I'm sure this will be my last time sleeping at the Mercure Grand Mirama Hotel in Surabaya. When I go to Jakarta, I always stay at Mercure hotels and even stayed for a week because it was so comfortable. I've also stayed at Mercure Manyar in Surabaya and it was much more comfortable and quiet than this Mercure Mirama. Come on, Mercure, I'm your loyal customer, so why am I switching to Alana Hotel? Now Alana Hotel has much better service and rooms than you. I hope that with this criticism and suggestions, Mercure Hotel Grand Mirama can improve and be even better.
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b***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
good, close to the city center and easy access everywhere
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Eron R. A.
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Staycation
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9.1
/10
Reviewed 21 week(s) ago
It was really fun to stay there, the ambiance is classic and modern, the rooms are also instagrammable, basically it's one of the super cool and affordable hotels in SBY.
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R***i
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10.0
/10
Reviewed 21 week(s) ago
Friendly and smiling service, everything is clean.
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Indah W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
Nice, comfortable, location in the city, distance to everywhere is possible
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N***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
I stayed in a privilege twin room, the room was spacious, clean, comfortable for resting after a day of activities.. unfortunately I didn't have time to swim because of the maintenance and cleaning of the swimming pool.. The breakfast was also delicious.. recommended for a family vacation..
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Andi i. p.
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10.0
/10
Reviewed 24 week(s) ago
The hotel staff is friendly including when parking the car. Thank you for the best service.
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Goes M.
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Staycation
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10.0
/10
Reviewed 25 week(s) ago
This time it was not wrong to choose to staycation in Surabaya, the lobby atmosphere is very comfortable, welcomed by a friendly front office. And the best part is being chosen as the guest of the day. Got mirror plating and a cake that tastes really good. The room is quite spacious, comfortable AC and wifi that has no problems. The bathroom is also very clean. During breakfast, the employees are very friendly and helpful. There are many variations of food from western to traditional, even market snacks are available. Regarding the taste of the food, all of the things I tasted were delicious. Thank you for the service and comfort of Mercure Grand Mirama, and for choosing me as the Guest of the Day
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Isti L. R.
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7.9
/10
Reviewed 25 week(s) ago
I stayed for 2 nights. The first night there was work in the warehouse, right next to my room. Starting from 22:00 to 24:00. We reported it to the receptionist 4 times. We reported it in the morning because it was very disturbing, the sound was very noisy. They promised to fix it, but it turned out that the second night it started again. It was very disturbing, especially since my plane was in the morning and check out was at 5 am. We couldn't rest. Please pay attention to this. The hotel's solution was to tell us to move rooms in the middle of the night. Why not this morning if there was still work, in my opinion the Mercure Grand Mirama is terrible.
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Pradevi H. K.
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Staycation
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8.8
/10
Reviewed 27 week(s) ago
starting from security, receptionists, cleaning service staff, restaurant staff, all are friendly and helpful. this hotel feels like you stay in your area, warm and comfortable. the breakfast menu is varied and all delicious. especially the cakes and pastries section is very yummy. the highlight of our stay was the kids corner, didn't expect a hotel to pay attention to this much detail regarding facilities. yep, I would love to recommend this hotel to everyone who is looking for a place to stay in Surabaya. have not many photos cz we were really enjoy our time until we didn't have time to hold our phones ❤️
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n***a
icon-Leisure
Leisure
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9.4
/10
Reviewed 27 week(s) ago
Service in the restaurant was late. Taking too much time, need to be focused as utensils were not given when food was served.
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