ibis Gading Serpong

Hotels
8.5
/10
Very Good
4,221 reviews

What Guests Say About Their Stay

Staff Friendliness (48)
Bedroom (44)
Accessibility (40)
Room Space (38)
daudy r.
9.7
/ 10
Good hotel, nice area. Near by Summarecon Mall Serpong and restaurants.
Angelita Sisanti
9.7
/ 10
Comfortable room, strategic, friendly service, everything all is the best.
Yuluanto Yuluanto
9.4
/ 10
Good services, comfortable room
Nelson
9.4
/ 10
Good hotel, good hospitality, good service
Lucas Aris
10.0
/ 10
Comfotable and clean hotel for stay
In the Area
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Jalan Boulevard Gading Serpong, Blok M5 no. 19, Serpong, Gading Serpong, Tangerang, Banten, Indonesia, 15810

Main Facilities

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24-Hour Front Desk
Parking
WiFi
Staying at ibis Gading Serpong is a good choice when you are visiting Gading Serpong. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around ibis Gading Serpong

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Jalan Boulevard Gading Serpong, Blok M5 no. 19, Serpong, Gading Serpong, Tangerang, Banten, Indonesia, 15810
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Discover More About ibis Gading Serpong

Location


Staying at ibis Gading Serpong is a good choice when you are visiting Gading Serpong.

About ibis Gading Serpong

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at ibis Gading Serpong.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

ibis Gading Serpong is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, ibis Gading Serpong is the right place to stay.

All facilities in ibis Gading Serpong

Others ibis Gading Serpong
Others

Public Facilities

  • Parking
  • WiFi in public area

Transportation

  • Bus/truck parking

Hotel Services

  • 24-hour Receptionist

In-room Facilities

  • TV

Accommodation Policy & General Information in ibis Gading Serpong

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00
Number of floors in ibis Gading Serpong
16
Another facilities in ibis Gading Serpong
WiFi in public area, Bus/truck parking, 24-hour Receptionist, TV

Frequently asked question in ibis Gading Serpong

What are available facilities at ibis Gading Serpong?
There are top facilites at ibis Gading Serpong such as 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at ibis Gading Serpong?
The standard check-in time at ibis Gading Serpong is starting from From 15:00 while the latest check-out time is at Before 12:00

More Reviews from Other Guests in ibis Gading Serpong

Traveloka (4,132)
Other sources (89)
8.5
Very Good
From 4,132 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.2

Location

8.6

Service and Facilites

8.5

People often mention about ibis Gading Serpong
All
Staff Friendliness (28)
Bedroom (27)
Bathroom (25)
Accessibility (22)
Ambiance (22)
Room Space (21)
Hotel Area (21)
Surroundings (16)
Check-in/out Time (15)
Distance to City Center (14)
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Traveler Reviews ibis Gading Serpong

Number of reviews per page
20
40
Customer reviews
Anita F. A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 hour(s) ago
Clean, comfortable, friendly staff, highly recommended
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Fransiska
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is friendly and helpful. The food is delicious and there are promo prices. The location is near the mall. Recommended.
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A***d
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Strategic location, clean rooms, pleasant service
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Accommodation's Reply
25 Jun 2025
Dear Our Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Albert Bennanda Widjaya - General Manager
t***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
It's really fun, easy access, and there are interesting facilities available.
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Accommodation's Reply
25 Jun 2025
Dear Our Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Albert Bennanda Widjaya - General Manager
M***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
Location close to Gading Serpong center
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Accommodation's Reply
25 Jun 2025
Dear Our Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Albert Bennanda Widjaya - General Manager
R***i
icon-Business
Business
icon-origin-TRAVELOKA
9.2
/10
Reviewed 5 week(s) ago
the staff and the hotel are basically good, the location is strategic, the food tastes good even though the variants are limited, the only minus is the cleanliness of the bed, it's a bit itchy like there are insects or ants, but overall this hotel is good and in accordance with its valueformoney, that's all and thank you. special thanks to traveloka who always supports our every need, with attractive prices.
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Accommodation's Reply
25 Jun 2025
Dear Our Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Albert Bennanda Widjaya - General Manager
I***I
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
A perfect comfortable transit rest before continuing the long journey..😊
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Accommodation's Reply
03 Jun 2025
Dear Our Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Albert Bennanda Widjaya - General Manager
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Martin S.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 5 week(s) ago
I asked for a non-smoking room and they gave me a room that smelled like a smoking one. When I told them, they didn't believe me and said it's impossible. I didn't even want to bother explaining to those idiots, so I left that hotel and the reception service was HORRIBLE. I won't ever come back and I will tell all my contacts about how messed up that place is.
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Accommodation's Reply
25 Jun 2025
Dear Our Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Albert Bennanda Widjaya - General Manager
L***y
icon-Business
Business
icon-origin-TRAVELOKA
5.8
/10
Reviewed 6 week(s) ago
because after the seminar it was already late at night so I checked in to the hotel and was tired but very disappointed to get a very small shower and no hot water either :((( The next day I asked to change rooms and went straight out, went back to sleep and woke up at 3 am because there was a very loud banging on the door forcing us to go in, we panicked and shouted if there was anyone there, not long after the receptionist called rudely asking without permission if we were squatters without paying, after it was explained that we were moving from the replacement room, the tone was lower, from here it is known that the management is very chaotic, there is no room registration??? and our rest was very disturbed and customer safety is also questionable??? be careful staying at this hotel, a very bad experience, no apology from the receptionist or hotel management :((((
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Accommodation's Reply
25 Jun 2025
Dear Our Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Albert Bennanda Widjaya - General Manager
N***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 6 week(s) ago
The staffs are friendly, the room is good, clean. One bad thing is we asked for a non-smoking room, but they gave us the ‘non-smoking room’ with cigarette smell all over the room, especially the toilet. We asked for a room change but the staff suggestion was fragrance, it helps but still smelly.
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Accommodation's Reply
25 Jun 2025
Dear Our Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Albert Bennanda Widjaya - General Manager
Wiwied W.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
Convenient hotel near city center.
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Accommodation's Reply
03 Jun 2025
Dear Mrs. Wiwied W, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Albert Bennanda Widjaya - General Manager
R***s
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
The AC is not cold enough, the breakfast tastes lacking.
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M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
From the lobby, bedroom, and bathroom are so clean. Good hospitality 👍🏻
1 people find it helpful
Accommodation's Reply
03 Jun 2025
Dear Our Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Albert Bennanda Widjaya - General Manager
A***a
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 10 week(s) ago
Staff friendly. If you only need it as transit and most activity is outside the hotel, it's a good choice.
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h***a
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
Cold AC, big room, there is a connecting room. Too bad there is no swimming pool.
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W***N
icon-origin-TRAVELOKA
6.6
/10
Reviewed 14 week(s) ago
For budget traveler, it was good for the price point and facilities provided. However, I may not stay at the Ibis Gading Serpong in the future as it's not my cup of tea.
1 people find it helpful
Joni C.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
Strategic location and close to SMS mall
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2 people find it helpful
Accommodation's Reply
11 Mar 2025
Dear Mr. Joni C, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Albert Bennanda Widjaya - General Manager
Joni C.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
Strategic location near SMS mall and clean
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1 people find it helpful
Accommodation's Reply
11 Mar 2025
Dear Mr. Joni C, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Albert Bennanda Widjaya - General Manager
juliana t.
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 18 week(s) ago
Comfortable, budget. Easy to reach. Thank you
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1 people find it helpful
Accommodation's Reply
09 Mar 2025
Dear Mrs. Juliana, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Albert Bennanda Widjaya - General Manager
R***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.7
/10
Reviewed 19 week(s) ago
We were given room with bad smell of cigarette at toilet. It took quite long to get a replacement room. Toilet bowl almost broke down. Poor maintenance. Not adhere to Ibis quality worldwide
1 people find it helpful
Accommodation's Reply
03 Mar 2025
Dear Guest Thank you for taking the time to tell us your experience at ibis Gading Serpong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Concerning the toilet and carpet we understand that we need daily maintenance and proper checking, therefore your feedback is very important to us. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Albert Bennanda Widjaya - General Manager
Number of reviews per page
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40

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.