ibis Gading Serpong is a 3-star hotels that has been welcoming guests since 2014.
The accommodation went through a renovation in 2024.
ibis Gading Serpong is part of Accor.
There are 208 rooms spread across 16 floors.
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ibis Gading Serpong
Hotels
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8.4
/10
Very Good
5,199 reviews
What Guests Say About Their Stay
L***y
9.7
/ 10
My cousin from China really liked and was satisfied staying at this hotel. The food, staff, and service were all excellent.
Galih S.
10.0
/ 10
The service was excellent. The rooms were cleaned and tidied daily without being asked. All the staff and housekeeping were friendly and professional. The restaurant was clean and well-maintained. I found breakfast to be different every day.
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I***a
10.0
/ 10
I was very satisfied staying at this hotel! The service was friendly, the room was clean and comfortable, the amenities were complete, and the atmosphere was very peaceful. The breakfast was delicious and varied. The location is also strategic, close to everything. Overall, it was a pleasant stay and I will definitely come back again if I am in this city! 🌟 Plus, the massage was really good.
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Bong K.
8.5
/ 10
The staff is friendly and efficient, the rooms are comfortable (including the mattress, cleanliness, and space), the facilities are good (such as a delicious breakfast), and the location is strategic.
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Lily W.
10.0
/ 10
Surprise 🤩 senang sekali rasanya saat menemukan ada guling di dalam kamar untuk melengkapi bantalnya 😍 (karena jarang ada hotel yang menyiapkan bantal guling sekaligus). Duh berasa homy banget. Kamar bersih dan oke. Pas dapat city view yang cantik di kala pagi dan malam hari. Sarapan-nya enak dan banyak pilihan menu. Staff hotel ramah dan gercep. Recommended banget lah pokoknya. Buat Ibis Gading Serpong, terima kasih sudah memberikan yang terbaik buat pelanggan. Sukses terus dan kiranya Tuhan memberkati kalian semua ❤🙏.
In the Area
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Jalan Boulevard Gading Serpong, Blok M5 no. 19, Serpong, Gading Serpong, Tangerang, Banten, Indonesia, 15810
Main Facilities
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Parking
What's around ibis Gading Serpong
Jalan Boulevard Gading Serpong, Blok M5 no. 19, Serpong, Gading Serpong, Tangerang, Banten, Indonesia, 15810
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General Information
ibis Gading Serpong is a 3-star hotels that has been welcoming guests since 2014. The accommodation went through a renovation in 2024. ibis Gading Serpong is part of Accor. There are 208 rooms spread across 16 floors.
Location
Located at Serpong, Jalan Boulevard Gading Serpong, Blok M5 no. 19 in TANGERANG, INDONESIA. Those looking to explore will find Selling Red Soil & Uncle Ucim's Fertilizer, Kebon Kosong "Perempatan Duren", and Taman Terminal nearby.
Facilities & Amenities
ibis Gading Serpong has Parking, Bus/truck parking, _24_HOUR_FRONT_DESK, and more.
Contact
Email: reservation@ibis-gading-serpong.com
Phone number: 622122220116
Website: https://www.accorhotels.com/8826/
All facilities in ibis Gading Serpong
Others
Restaurant
Transportation
- RV / Bus / Truck Parking
Guest Services
- 24-hour front desk
Accommodation Facilities
- Car park
Accommodation Policy & General Information in ibis Gading Serpong
Check-in/Check-out Time
Check-in time: 15:00
Check-out time: 12:00
Check-out time: 12:00
General Information
Popular Facilities | |
Check-In / Check-Out Time | From 15:00 - to 12:00 |
Available rooms at ibis Gading Serpong | 208 |
Number of floors in ibis Gading Serpong | 16 |
Another facilities in ibis Gading Serpong | RV / Bus / Truck Parking, 24-hour front desk, Car park |
Frequently asked question in ibis Gading Serpong
What is normal check-in & check-out time at ibis Gading Serpong?
The standard check-in time at ibis Gading Serpong is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of ibis Gading Serpong?
ibis Gading Serpong is a 3.0-star hotel.
How many floors does ibis Gading Serpong have?
ibis Gading Serpong has 16 floors.
How many rooms are available at ibis Gading Serpong?
ibis Gading Serpong has 208 rooms in total.
What do past guests say about ibis Gading Serpong?
ibis Gading Serpong is well-known for its Cleanliness, Location, Room Comfort, as reviewed by verified Traveloka guests.
More Reviews from Other Guests in ibis Gading Serpong
Overall Ratings & Reviews ibis Gading Serpong
Traveloka (5,096)
Other sources (103)
8.5
Very Good
From 5,096 reviews
Provided by travelers on
Cleanliness
8.6
Room Comfort
8.5
Meal
8.2
Location
8.6
Service and Facilites
8.5
People often mention about ibis Gading Serpong
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Staff Friendliness (55)
Bedroom (54)
Bathroom (49)
Ambiance (47)
Accessibility (43)
Room Space (43)
Hotel Area (42)
Surroundings (38)
Distance to City Center (34)
Wifi (32)
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Traveler Reviews ibis Gading Serpong
Number of reviews per page
20
40
Customer reviews
Verified Traveler
Staycation
8.4
/10
Reviewed 1 week(s) ago
The room's window faced the wall of the next building, which wasn't pleasant. It could be said that they got a spare room, as additional requests didn't affect the room. The food was mediocre. The green beans were cut into long strips and tasted tough.
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Accommodation's Reply
29 Oct 2026
Dear Guest,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
Ananto C Kusumo - General Manager
C***e
Transit
8.1
/10
Reviewed 1 week(s) ago
Maybe because it's an old hotel, the room I got had a problem with the AC... but they called maintenance and it was fixed immediately so it was nice... There was only one receptionist on the weekend, so the check-in queue was long and many people were pushing in but the front desk didn't dare to reprimand them.
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Accommodation's Reply
29 Oct 2026
Dear Guest,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
Ananto C Kusumo - General Manager
DP
Dimin P. D.
Medical
5.7
/10
Reviewed 2 week(s) ago
The cleanliness and odor of the room, especially the toilet, are very important. When I requested a non-smoking room, I was given a smoking room with a very strong odor. The receptionist suggested I try it first because they were all full. After I complained, I was given a non-smoking room, but that was also less comfortable.
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Accommodation's Reply
21 Oct 2026
Dear Dimin P. D.
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
Ananto C Kusumo - General Manager
Verified Traveler
10.0
/10
Reviewed 5 week(s) ago
Helpful staff and great location.
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Accommodation's Reply
29 Sep 2026
Dear Guest
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Ananto C Kusumo - General Manager
DA
Dini A.
Medical
7.9
/10
Reviewed 6 week(s) ago
The bathroom was very uncomfortable.
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Accommodation's Reply
29 Sep 2026
Dear Guest,
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Sincerely,
Ananto C Kusumo - General Manager
D***i
Transit
8.4
/10
Reviewed 8 week(s) ago
Everything is good, except in the bathroom, maybe it could be improved or upgraded the old items. I got the one with a slightly broken flush, the jet washer was so strong that it hurt to be shocked, the shower for bathing was leaking, it flowed from the hose instead of the shower head 😓 There was no soap or shampoo, I had to call/ask, never mind! I took 2 showers without using soap let alone shampoo 😭 It was really beyond expectations because in the GS area, there are failures but this is quite a failure 😣 So that's enough, sorry 🙏
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1 people find it helpful
Accommodation's Reply
11 Sep 2026
Dear Mr./Ms. D*i, Thank you for taking the time to write a review and share your stay experience with us. We apologize for any inconvenience you experienced, particularly regarding the bathroom amenities: shower, pressure washer, toilet, and soap and shampoo. Your feedback is very important to us and will be used to immediately assess, repair, and improve any unsuitable amenities. We understand your disappointment that your experience did not meet your expectations. Once again, we apologize and thank you for your feedback and suggestions. We hope to have the opportunity to provide a better experience on your next visit. Sincerely, Ananto c kusumo - General Manager
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A***a
6.0
/10
Reviewed 8 week(s) ago
The AC was noisy, and the showerhead came loose and hit my head and face while I was showering. It was extremely dangerous. Sometimes the key card access to the hotel room worked, sometimes it didn't.
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Accommodation's Reply
09 Sep 2026
Dear Ms./Mrs. A*a, The hotel sincerely apologizes for the inconvenience you experienced during your stay. We are deeply saddened by the incident where the shower head came loose and struck your head and face. We understand this was a serious matter and could have posed a risk to your safety and comfort. We also apologize for the loud noise from the air conditioner and the occasional inability to use your room key. We have taken your complaint seriously and will immediately conduct a thorough investigation and repair with the relevant team. We will regularly inspect the condition of our facilities and safety features in the rooms to prevent such incidents from happening again in the future. Sincerely, Ananto C Kusumo - General Manager
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S***t
Transit
10.0
/10
Reviewed 10 week(s) ago
I love the breakfast and the location. After breakfast, I can continue smoking without being disturbed or disturbing other guests.
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Accommodation's Reply
26 Aug 2026
Dear S***t,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Ananto C Kusumo - General Manager
antonius b. d.
Business
9.7
/10
Reviewed 10 week(s) ago
My international guests were quite satisfied with the room and surroundings. Good hotel for a business trip.
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Accommodation's Reply
26 Aug 2026
Dear Antonius b. d.
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Ananto C Kusumo - General Manager
M***d
Business
10.0
/10
Reviewed 11 week(s) ago
Comfortable and delicious, friendly staff, and location on the main road.
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Accommodation's Reply
18 Aug 2026
Dear M***d,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Ananto C Kusumo - General Manager
L***y
9.7
/10
Reviewed 13 week(s) ago
My cousin from China really liked and was satisfied staying at this hotel. The food, staff, and service were all excellent.
3 people find it helpful
Accommodation's Reply
08 Aug 2026
Dear Valued Guest,
Thank you very much for your kind and positive feedback. We are delighted to hear that your cousin from China enjoyed the stay and was satisfied with our food, staff, and service.
Your appreciation is highly valued and will certainly be shared with our team. We look forward to welcoming you and your family again in the future.
Warm regards,
Ananto C kusumo
b***g
Business
9.4
/10
Reviewed 15 week(s) ago
Highly recommended for a clean hotel, good access, friendly staff service, and affordable budget.
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Accommodation's Reply
24 Jul 2026
Dear Mr./Ms. b*g, Thank you very much for your review and feedback. We are delighted to hear that you were satisfied with the hotel's cleanliness, convenient location, friendly staff, and reasonable price. Your compliments encourage us to continue striving for the best service. We hope to welcome you back again in the future. Ananto C. Kusumo - General Manager
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b***g
Business
9.1
/10
Reviewed 15 week(s) ago
Favorite for budget hotels, have stayed here many times.
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Accommodation's Reply
24 Jul 2026
Dear Mr./Ms. b*g, Thank you very much for your review and feedback. We are delighted to hear that you were satisfied with the hotel's cleanliness, convenient location, friendly staff, and reasonable price. Your compliments encourage us to continue striving for the best service. We hope to welcome you back again in the future. Ananto C. Kusumo - General Manager
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B
Budi
9.4
/10
Reviewed 16 week(s) ago
Strategic location. Unfortunately, elevator 1 was undergoing maintenance at the time.
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Accommodation's Reply
13 Jul 2026
Dear Mr. Budi, Thank you for your kind review of our hotel. We are glad you enjoyed your stay and hope to welcome you again soon. Sincerely, Ananto C. Cusumo - General Manager
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J***s
8.5
/10
Reviewed 18 week(s) ago
Strategic location in the city center and shopping center.
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Accommodation's Reply
13 Jul 2026
Dear Mr./Ms. J*s, Thank you for your positive review of our hotel. We are delighted that you enjoyed your stay and hope to welcome you again soon. Sincerely, Ananto c kusumo - General Manager
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KA
Kiki A. M.
Leisure
8.2
/10
Reviewed 19 week(s) ago
At that price, it's quite good for transit.
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Accommodation's Reply
29 Jun 2026
Dear Ms. Kiki A. M, Thank you for staying with us and sharing your experience. We are pleased to know that our accommodation met your travel needs. We wish you a safe journey and we hope to welcome you again next time. Sincerely, Ananto c kusumo - General Manager
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L***y
8.5
/10
Reviewed 21 week(s) ago
Very clean and comfortable hotel.
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2 people find it helpful
Accommodation's Reply
11 Jun 2026
Dear L*y, thank you so much for your kind words about your stay at our hotel. We are delighted to hear that you enjoyed your stay. We look forward to welcoming you back again. Thank you very much. General Manager, Yasuto Kusunoki
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KM
Khairil M. H.
Leisure
10.0
/10
Reviewed 27 week(s) ago
This time I stayed at Ibis, the AC was not cold.
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1 people find it helpful
Accommodation's Reply
11 Jun 2026
Dear Mr. Khairil, Thank you for your review. We apologize for the inconvenience caused by the malfunction of the air conditioning in your room. We understand how important a comfortable room is to your stay. We have forwarded this feedback to our technical team for immediate action. Thank you for letting us know, and we hope to welcome you back again in the future for a better experience. Sincerely, Ananto c kusumo - General Manager
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Verified Traveler
Transit
8.7
/10
Reviewed 30 week(s) ago
The location is strategic. However, the toilets are very clean. They're full of grime, and amenities have to be requested before being provided.
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1 people find it helpful
Accommodation's Reply
10 Apr 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. I hope you had a better experience during your stay yesterday. However, from comments like this, we will learn from and improve. We strive to provide an excellent guest experience, and in this case, it's clear we didn't quite meet expectations. If you give us the opportunity to serve you again, I assure you we will do our utmost to provide the same outstanding experience that many of our guests have enjoyed. Sincerely, Ananto C. Cusumo - General Manager
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Dion H.
Transit
8.5
/10
Reviewed 32 week(s) ago
Not bad for overnight transit
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1 people find it helpful
Accommodation's Reply
10 Apr 2026
Dear Mr. Dion, Thank you for your positive review of our hotel. We are glad you enjoyed your stay and hope to welcome you again soon. Sincerely, Ananto C. Cusumo - General Manager
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Number of reviews per page
20
40
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