Hakone Kowakien TEN-YU

Others
9.3
/10
Exceptional
1,410 reviews

What Guests Say About Their Stay

F***a

10.0
/ 10
I'm very satisfied staying here, the view and onsen experience are wonderful. Staff also very polite and helpful. Tips: arrive early and enjoy the garden view, then after check-in go submerge in the outdoor onsen in the sunset time

Christopher

10.0
/ 10
A beautiful hotel and building interior. My wife & daughter both used the women's onsen multiple times and were very impressed. We had both the breakfast and dinner buffets, and I would say they were par for the course for hotel meals in Asia - very good, but comparable to others we've had. Staff were exceedingly polite and friendly. Again, I would expect this in Japan, and I was not disappointed. We used the shuttle to nearby Gora station twice, and that was very convenient. The room was very clean and I took advantage of the tub in the balcony. The room is small, and it was a little hard to get around for 3 people. Unfortunately, there was no place to store our 3 suitcases out of the way, and they were on the floor and we had to step over them. But all in all, it was a wonderful stay, and I would stay there again.

Johnathan

10.0
/ 10
Divine. Walked around in PJs all day eating, sleeping, bathing all day. Life reset achieved.

Anish

10.0
/ 10
Best Onsen Resort in Town. It's my third time here and I'll definitely be planning on coming back!
In the Area
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1297 Ninotaira, Kanagawa, Ashigarashimo-gun, Kanto, Japan, 250-0407

Main Facilities

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24-Hour Front Desk
WiFi
Elevator
Staying at Hakone Kowakien TEN-YU is a good choice when you are visiting Hakone-machi. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hakone Kowakien TEN-YU

1297 Ninotaira, Kanagawa, Ashigarashimo-gun, Kanto, Japan, 250-0407
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Lobby Hakone Kowakien TEN-YU
Lobby 2 Hakone Kowakien TEN-YU

Discover More About Hakone Kowakien TEN-YU

General


Near Hakone Kowakien Yunessun

Location


With a stay at Hakone Kowakien TEN-YU in Hakone (Ninohira), you'll be steps from Hakone Kowakien Yunessun and 3 minutes by foot from Okada Museum of Art. This luxury ryokan is 0.9 mi (1.4 km) from Hakone Open Air Museum and 1.9 mi (3 km) from Miyagino Hayakawa Breakwater Cherry Blossoms.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Okada Museum of Art - 0.3 km / 0.2 mi
Hakone Kowakien Yunessun - 0.3 km / 0.2 mi
Chisuji Falls - 0.8 km / 0.5 mi
Hakone Open Air Museum - 1.4 km / 0.9 mi
Hakone Gora Park - 2 km / 1.3 mi
Hakone Museum of Art - 2.3 km / 1.4 mi
Sengokuhara Onsen - 2.4 km / 1.5 mi
Ōwakudani - 2.8 km / 1.8 mi
Miyagino Hayakawa Breakwater Cherry Blossoms - 2.9 km / 1.8 mi
Pola Museum of Art - 4.1 km / 2.5 mi
Sengokuhara Susuki Prairie - 5.8 km / 3.6 mi
Hakone Ropeway - 6.1 km / 3.8 mi
Hakone Venetian Glass Museum - 6.5 km / 4 mi
Hakone Hot Springs - 6.5 km / 4 mi
Lalique Museum Hakone - 6.8 km / 4.2 mi

The nearest airports are:
Haneda Airport (HND) - 99.6 km / 61.9 mi
Narita Intl. Airport (NRT) - 166.1 km / 103.2 mi

Facilities


Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as hot springs and a sauna. Additional features at this ryokan include complimentary wireless internet access, concierge services, and gift shops/newsstands.

Business Facilities


Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.

Dining


Enjoy a satisfying meal at Geihinkan(Steak) serving guests of Hakone Kowakien TEN-YU. Wrap up your day with a drink at the bar/lounge.

Rooms


Treat yourself to a stay in one of the 150 guestrooms, featuring private hot tubs and LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Conveniences include phones, as well as safes and refrigerators.

All facilities in Hakone Kowakien TEN-YU

Bar, Cafe and Lounge Hakone Kowakien TEN-YU
Bar, Cafe and Lounge
Swimming Pool Hakone Kowakien TEN-YU
Swimming Pool
Entertainment Facility Hakone Kowakien TEN-YU
Entertainment Facility
Common Space Hakone Kowakien TEN-YU
Common Space
Lobby Hakone Kowakien TEN-YU
Lobby

Hotel Services

  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist
  • Newspaper in lobby
  • Concierge

Things to Do

  • Spa
  • Garden
  • Sauna

Family-friendly Facilities

  • Toys
  • Children games

General

  • Parking
  • Terrace

Public Facilities

  • Smoke-free area
  • Elevator

Connectivity

  • Free WiFi

Nearby Facilities

  • Gift shop

Accommodation Policy & General Information in Hakone Kowakien TEN-YU

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 22:00
Check-out:
Before 11:00

Pets

Service Animals Allowed

Additional Policy

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5, per day apply for kids meals. Guests may bring their own meals for children age 2 or younger. Professional property host/manager, LGBTQIA+ friendly, Unicode Support false, No rollaway/extra beds available, Cashless transactions are available
  • Crib (infant bed) fee: JPY 3300.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 22:00 - to 11:00
Available rooms at Hakone Kowakien TEN-YU
150
Number of floors in Hakone Kowakien TEN-YU
1
Another facilities in Hakone Kowakien TEN-YU
Luggage storage, Multilingual staff, 24-hour Receptionist, Newspaper in lobby, Concierge

Frequently asked question in Hakone Kowakien TEN-YU

What are available facilities at Hakone Kowakien TEN-YU?
There are top facilites at Hakone Kowakien TEN-YU such as 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hakone Kowakien TEN-YU?
The standard check-in time at Hakone Kowakien TEN-YU is starting from 15:00 - 22:00 while the latest check-out time is at Before 11:00
What is the star rating of Hakone Kowakien TEN-YU?
Hakone Kowakien TEN-YU is a 4.5-star hotel.
How many floors does Hakone Kowakien TEN-YU have?
Hakone Kowakien TEN-YU has 1 floors.
How many rooms are available at Hakone Kowakien TEN-YU?
Hakone Kowakien TEN-YU has 150 rooms in total.
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More Reviews from Other Guests in Hakone Kowakien TEN-YU

Overall Ratings & Reviews Hakone Kowakien TEN-YU

Traveloka (8)
Other sources (1,402)
9.4
Exceptional
From 1,402 reviews
Cleanliness

9.6

Room Comfort

9.6

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
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Traveler Reviews Hakone Kowakien TEN-YU

Number of reviews per page
20
40
Top reviews
Christopher
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

A beautiful hotel and building interior. My wife & daughter both used the women's onsen multiple times and were very impressed. We had both the breakfast and dinner buffets, and I would say they were par for the course for hotel meals in Asia - very good, but comparable to others we've had. Staff were exceedingly polite and friendly. Again, I would expect this in Japan, and I was not disappointed. We used the shuttle to nearby Gora station twice, and that was very convenient. The room was very clean and I took advantage of the tub in the balcony. The room is small, and it was a little hard to get around for 3 people. Unfortunately, there was no place to store our 3 suitcases out of the way, and they were on the floor and we had to step over them. But all in all, it was a wonderful stay, and I would stay there again.
Read More
Chantelle
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff is very friendly, professional and attentive to details. Nice hotel and onsen, a bit surprised that dinner (non buffet style) is served at a different location and need a courtesy ride to go in a group, quite unexpected, would prefer if it could be held at the hotel instead.
Johnathan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Divine. Walked around in PJs all day eating, sleeping, bathing all day. Life reset achieved.
Anish
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Best Onsen Resort in Town. It's my third time here and I'll definitely be planning on coming back!
Earl
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Buffet, staff.
Suzanne
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Clean room, love the private onsen, breakfast buffet was amazing, endless ice cream was so fun! It was a little tricky to get to on the bus- the schedule is a little different on Sundays (Google Maps was wrong). But we got there and loved it!
Anthony
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great location , free parking , excellent staffs ! Dinner was also excellent! Wish the happy hour location is at the lounge not at the family pool area !
Tomas
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room was perfect, very very clean, very comfortable bed, and - save for the lack of a coffee maker - very well equipped. The bathroom was very good and complete. The hotel itself is beautiful and has incredible views. The buffet dinner had tons of options and was top notch. Same for the breakfast. The staff in general was very nice and helpful. And the onsen was incredible, with thermal waters and very nice facilities. Arriving at the hotel is rather easy, it's a 45 minute bus ride from Odawara Station if you get to Hakone by train. And the bus leaves you just at the door. The bus also takes you to some of the most popular attractions in the area, so it is very convenient if you want to move around. We liked it so much we decided to extend our stay for an extra night, so we'd definitely go back again.
Read More
yi
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

very nice place, friendly and very good view
Curt
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great place! Super friendly, kind staff. Rooms were clean and comfortable. Great location high on the mountain. In room onsen was nice for a quick private soak. The forest and rooftop public onsen were lovely and uncrowded. Breakfast buffet was delicious.
Chad
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This place was more than expected! The Onsen experience was superb and the staff was 100% accommodating, friendly, and English language friendly. The buffet dinner and breakfast option was delicious including snow crab at both meals (as of this review). The connecting public / unisex Onsen was also included which was a bonus as we could enjoy themed spas. If you are looking for your first Hakone Onsen resort, I highly recommend this spot. Rooms were huge and all inclusive experience. Smiles all around.
Read More
Henry
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The staff was amazing and the facilities were exceptional!
Michael
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very relaxed environment with excellent accommodations, food, staff and wonderful hot baths.
Mark
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

EVERYTHING WAS PERFECT. This is a very special place and experience Exceeded our lofty expectations by a lot. People food water rooms authentic vibe. Breakfast and dinner are unreal.
Sandra
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Everything was wonderful! The service was exceptional, the onset was amazing, food was soooo delicious, and hotel was very clean. LOVED everything! Can’t wait to go back.
Paul
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Private Onsen was perfect temperature. Dinner and breakfast buffets were delicious with many choices of food.
Kamran
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Staff, food and onsen were perfect. Ideal weekend retreat!
Grace
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Our stay at Ten-Yu was more than expected! The staff was beyond courteous and even with the language barrier, they were so helpful and nice. Our room and the entire property was a wonderful experience. We wish our stay was longer! The food was excellent.
Alvina
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Comfortable and clean room. Great amenities and food was amazing. I love we have an option of private onsen.
Jay
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

This is one of the best hotel experiences i have ever had. It is worth it to spend at least one night there. The dinning options were great and quality was superb. Highly recommend coming here to relax after being in the busy cities!
Number of reviews per page
20
40

Ready to make up your mind?

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Exterior 4 Hakone Kowakien TEN-YU

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Hakone Kowakien TEN-YU

Traveloka (8)
Other sources (1,402)
9.4
Exceptional
From 1,402 reviews
Cleanliness

9.6

Room Comfort

9.6

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hakone Kowakien TEN-YU

Number of reviews per page
20
40
Top reviews
Christopher
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

A beautiful hotel and building interior. My wife & daughter both used the women's onsen multiple times and were very impressed. We had both the breakfast and dinner buffets, and I would say they were par for the course for hotel meals in Asia - very good, but comparable to others we've had. Staff were exceedingly polite and friendly. Again, I would expect this in Japan, and I was not disappointed. We used the shuttle to nearby Gora station twice, and that was very convenient. The room was very clean and I took advantage of the tub in the balcony. The room is small, and it was a little hard to get around for 3 people. Unfortunately, there was no place to store our 3 suitcases out of the way, and they were on the floor and we had to step over them. But all in all, it was a wonderful stay, and I would stay there again.
Read More
Chantelle
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff is very friendly, professional and attentive to details. Nice hotel and onsen, a bit surprised that dinner (non buffet style) is served at a different location and need a courtesy ride to go in a group, quite unexpected, would prefer if it could be held at the hotel instead.
Johnathan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Divine. Walked around in PJs all day eating, sleeping, bathing all day. Life reset achieved.
Anish
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Best Onsen Resort in Town. It's my third time here and I'll definitely be planning on coming back!
Earl
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Buffet, staff.
Suzanne
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Clean room, love the private onsen, breakfast buffet was amazing, endless ice cream was so fun! It was a little tricky to get to on the bus- the schedule is a little different on Sundays (Google Maps was wrong). But we got there and loved it!
Anthony
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great location , free parking , excellent staffs ! Dinner was also excellent! Wish the happy hour location is at the lounge not at the family pool area !
Tomas
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room was perfect, very very clean, very comfortable bed, and - save for the lack of a coffee maker - very well equipped. The bathroom was very good and complete. The hotel itself is beautiful and has incredible views. The buffet dinner had tons of options and was top notch. Same for the breakfast. The staff in general was very nice and helpful. And the onsen was incredible, with thermal waters and very nice facilities. Arriving at the hotel is rather easy, it's a 45 minute bus ride from Odawara Station if you get to Hakone by train. And the bus leaves you just at the door. The bus also takes you to some of the most popular attractions in the area, so it is very convenient if you want to move around. We liked it so much we decided to extend our stay for an extra night, so we'd definitely go back again.
Read More
yi
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

very nice place, friendly and very good view
Curt
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great place! Super friendly, kind staff. Rooms were clean and comfortable. Great location high on the mountain. In room onsen was nice for a quick private soak. The forest and rooftop public onsen were lovely and uncrowded. Breakfast buffet was delicious.
Chad
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This place was more than expected! The Onsen experience was superb and the staff was 100% accommodating, friendly, and English language friendly. The buffet dinner and breakfast option was delicious including snow crab at both meals (as of this review). The connecting public / unisex Onsen was also included which was a bonus as we could enjoy themed spas. If you are looking for your first Hakone Onsen resort, I highly recommend this spot. Rooms were huge and all inclusive experience. Smiles all around.
Read More
Henry
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The staff was amazing and the facilities were exceptional!
Michael
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very relaxed environment with excellent accommodations, food, staff and wonderful hot baths.
Mark
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

EVERYTHING WAS PERFECT. This is a very special place and experience Exceeded our lofty expectations by a lot. People food water rooms authentic vibe. Breakfast and dinner are unreal.
Sandra
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Everything was wonderful! The service was exceptional, the onset was amazing, food was soooo delicious, and hotel was very clean. LOVED everything! Can’t wait to go back.
Paul
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Private Onsen was perfect temperature. Dinner and breakfast buffets were delicious with many choices of food.
Kamran
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Staff, food and onsen were perfect. Ideal weekend retreat!
Grace
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Our stay at Ten-Yu was more than expected! The staff was beyond courteous and even with the language barrier, they were so helpful and nice. Our room and the entire property was a wonderful experience. We wish our stay was longer! The food was excellent.
Alvina
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Comfortable and clean room. Great amenities and food was amazing. I love we have an option of private onsen.
Jay
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

This is one of the best hotel experiences i have ever had. It is worth it to spend at least one night there. The dinning options were great and quality was superb. Highly recommend coming here to relax after being in the busy cities!
Number of reviews per page
20
40