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The Shells Resort & Spa Phu Quoc
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The Shells Resort & Spa Phu Quoc
8.4
/10
Very Good
561 reviews
What Guests Say About Their Stay
Staff Friendliness (7)
Bedroom (7)
Room Space (6)
Hotel Area (6)
Tran
9.4
/ 10
Nice place and beautiful beach for my trip. The good ideas for the next trip in here. Thanks all so much!
Uyen P. C. T.
9.1
/ 10
Our room was quite spacious, very clean, and had all amenities. The staffs were incredibly helpful, attentive, and polite. The breakfast buffet was great with many many dishes and the menu changed everyday. The pool and private beach were the best part though -- beautiful, cool-shaped pool with a nice, clean, and calm beach front. Plus the all-you-can-drink cocktail from Tuesday to Sunday was cherry on top. The location is not too far from the center of Duong Dong either. Overall, I would recommend The Shells and come back for another stay.
Bella P.
10.0
/ 10
best resort I've ever been. it's so relaxing here. the staffs are so friendly, polite and helpful. there are 2 big pools and free cocktail at 18h15-19h. this place has all the amenities you never know you needed
LP
9.1
/ 10
The scenery is just too stunning that they look so unreal. The hotel has its own private beach which is pretty clean and safe as there is lifeguard. All the facilities, the beach and pool are cleaned everyday. The swimming pool is equally nice with an in-pool bar and in-pool sunbed. The hotel room is spacious and comfortable with separate shower room and toilet room. In the evening, you can relax at the balcony with breathtaking view of pool, beach and ocean. Nothing to say, just amazing!
VO THI M. P.
10.0
/ 10
Awesome! Very beautiful! Can't wait to come back
In the Area
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Ganh Gio Beach, Duong Dong Town, Duong Dong Township, Phu Quoc, Kien Giang Province, Vietnam
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
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Available Room Types in The Shells Resort & Spa Phu Quoc
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What's around The Shells Resort & Spa Phu Quoc
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Ganh Gio Beach, Duong Dong Town, Duong Dong Township, Phu Quoc, Kien Giang Province, Vietnam
Discover More About The Shells Resort & Spa Phu Quoc
Location
The Shells Resort & Spa Phu Quoc is a resort in a good neighborhood, which is located at Duong Dong Township.
About The Shells Resort & Spa Phu Quoc
This resort is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at The Shells Resort & Spa Phu Quoc.
The Shells Resort & Spa Phu Quoc is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
Spa treatment is one of the main features of the resort. Pamper yourself with the relaxing treatment that rejuvenates you.
From business event to corporate gathering, The Shells Resort & Spa Phu Quoc provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at The Shells Resort & Spa Phu Quoc, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at The Shells Resort & Spa Phu Quoc is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, The Shells Resort & Spa Phu Quoc is suitable for you who value privacy during your stay.
This resort is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.
The resort’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from The Shells Resort & Spa Phu Quoc exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
The Shells Resort & Spa Phu Quoc is a resort with great comfort and excellent service according to most resort's guests.
Get precious and unforgettable moment during your stay at The Shells Resort & Spa Phu Quoc.
All facilities in The Shells Resort & Spa Phu Quoc
Bar, Cafe and Lounge
Swimming Pool
Lobby
Accommodation Services
Exterior
Food and Drinks
- A la carte dinner
- A la carte lunch
- Restaurant with AC
- Bar
- Breakfast
- Buffet breakfast
- Brunch
- Buffet dinner
- Cafe
- Continental breakfast
- Dining area
- Fullboard without drinks
- Gala dinner
- Gluten-free meals
- Halfboard without drinks
- Poolside bar
- Bar
- Set menu dinner
- Set menu lunch
- Snack bar
- Vegetarian meal
Things to Do
- Beach towel
- Beach umbrella
- Fitness center
- Garden
- Massage
- Outdoor facilities
- Outdoor pool
- Outdoor pool
- Pool sun loungers
- Private beach
- Sauna
- Spa
- Steam room
Hotel Services
- Bellhop
- Welcoming drinks
- Concierge
- Doorman
- Express check-in
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Porter
- Tours
- Wedding service
In-room Facilities
- Bathrobe
- Bathtub
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Refrigerator
- Separate shower and tub
- Shower
- TV
Public Facilities
- Parking
- Coffee shop
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
General
- AC
- Ballroom
- Banquet
- Clothes dryer
- Family room
- Fireplace in lobby
- Non-smoking room
- Swimming pool
- Terrace
Business Facilities
- Business center
- Computer station
- Conference room
- Meeting facilities
- Photocopier
Nearby Facilities
- Gift shop
- Shops
- Supermarket
Shuttle Service
- Airport transfer (surcharge)
- Ferry terminal shuttle (surcharge)
- Airport transfer
Family-friendly Facilities
- Children pool
Transportation
- Airport transfer
Sports and Recreations
- Fitness center
Connectivity
- Free WiFi
Accommodation Policy & General Information in The Shells Resort & Spa Phu Quoc
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
Contact Accommodation Before Arrival
Guests should contact hotel 3 day(s) prior to arrival
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at The Shells Resort & Spa Phu Quoc | 134 |
Number of floors in The Shells Resort & Spa Phu Quoc | 3 |
Another facilities in The Shells Resort & Spa Phu Quoc | A la carte dinner, A la carte lunch, Restaurant with AC, Bar, Breakfast |
Frequently asked question in The Shells Resort & Spa Phu Quoc
What are available facilities at The Shells Resort & Spa Phu Quoc?
There are top facilites at The Shells Resort & Spa Phu Quoc such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Shells Resort & Spa Phu Quoc?
The standard check-in time at The Shells Resort & Spa Phu Quoc is starting from From 15:00 while the latest check-out time is at Before 12:00
Does The Shells Resort & Spa Phu Quoc provide breakfast?
Yes, The Shells Resort & Spa Phu Quoc provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in The Shells Resort & Spa Phu Quoc
Traveloka (510)
Other sources (561)
8.4
Very Good
From 561 reviews
Cleanliness
8.8
Room Comfort
9.2
Location
7.8
Service and Facilites
8.4
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Traveler Reviews The Shells Resort & Spa Phu Quoc
Number of reviews per page
20
40
Top reviews
Lex E
Business
8.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
Beautiful location, fabulous breakfast .
Room floors had a lot of live and dead bugs and hair . No lock for sliding glass doors but being on the second floor it was probably safe.
Jennifer
Business and Leisure with Friends
4.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
The room was old, dirty and smell
the location is inconvenient and not safe to walk around at night time.It not a 5 star resort .it only 2 star
I am definitely not going to come back
Lai
8.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Very spacious, quiet environment.
Anh
10.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Too far from town
Yen-nhi Michelle
Leisure with Partner
2.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Not a five star hotel or resort. Grounds and villas need maintenance. Room was not up to standard of cleanliness for 5 star and price.
Grout was black/moldy/exposed. Poor nighttime lighting. Hard accessibility to local scene. Limited staff.
Ashleigh
Leisure with Partner
8.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
The hotel was beautiful and in a wonderful location. It was very quiet. We stayed in one of the rooms by the beach and the view was spectacular, especially of the sunsets each day.
Service was a bit slow in the restaurant but breakfast was self serve and well stocked.
Would highly recommend this hotel
Gayathri
Leisure Family
2.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
This so-called “5-star hotel” was, without a doubt, the most horrifying experience of my life. If there were a negative rating, I would use it. From the moment I stepped in, it became clear that this place was a complete scam.
Let’s start with the room: dirty, damp, and crawling with geckos. Now, I get it—geckos are common in some regions—but I didn’t expect to share my bed with them! Speaking of the bed, the linens were disgusting: stained, unwashed, and emitting a musty odor that made me question if they’d ever been cleaned.
And then, the cherry on top: bloodstains. Yes, actual blood on the carpet and one of the walls. I don’t know what went down in this room before my arrival, but it was enough to make me feel like I was in a crime scene rather than a luxury hotel.
The bathroom was equally appalling. The tiles were cracked, the shower barely worked, and there was mold growing in the corners. To make things worse, housekeeping clearly didn’t do their job—the trash bin was still full of garbage from the previous guest!
The “amenities” were no better. The pool looked like it hadn’t been cleaned in weeks, with murky water and broken loungers scattered around.
I tried to raise my concerns with the staff, but they were indifferent and dismissive. The manager was nowhere to be found, and no one seemed remotely interested in addressing the multiple issues I brought up!
The only thing this place deserves 5 stars for is how quickly it made me want to leave. Stay far, far away!
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SHASHANK
Family
10.0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
It was great experience
Nhi
Leisure with Friends
6.0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
Ocean View Room had an amazing view! The room was nice. Only complaint was service. Housekeeping did not leave us with clean towels, had to always request. Called to have toilet leak fix numerous times before someone came out. Service was extremely slow and lacking. Also lacking was the selection of restaurants on site, there was only 1 restaurant and 1 lounge on the property. Activities offered were lacking as well. The hotel is not conveniently located near shops and restaurants so having to call taxi/Grab costed a lot every day. The hotel does not seem to be upkept and seem old and not very modern compared to other hotels and was told this was one of the first hotel built on the island.
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Diane
Leisure Family
8.0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
The Shells is a very nice sea side resort. The pool is beautiful and beach access is convenient and clean. Our bungalow was large and well appointed. It had a shower and separate tub. Lots of storage room. We were a short walk to both pools and restaurants.
Although all of the staff were friendly, we did find the service to be slow, especially while utilizing the lounge chairs. Service at the bar was pretty much non existent. The system of having to wave a red flag to get service is terrible; I once waved the flag for twenty minutes and finally gave up. The lunch and dinner food was good. The breakfast provided many options and was also good, but get there early as they tend to stop making things by the end.
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Dat
Leisure Family
6.0
/10
Reviewed 52 week(s) ago
Expedia Group verified review
The property is dated and need much renovation.
Sandra
Leisure Family
6.0
/10
Reviewed 55 week(s) ago
Expedia Group verified review
The property was not as advertised. This could have been due to it being off peak season. Our room phone was broken so we couldn’t order room service as was our tv. The garden maintenance around our villa was poor. There is no sand at the beach. There is only one restaurant. Food was ok. The breakfast variety was ok also. Please note that this villa is far from anywhere. Took us 30 mins to get to grand world and casino and restaurants were also far. There was zero entertainment. They played music at the pool twice during our stay. Overall I wouldn’t stay here again.
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Theodore
Leisure with Partner
4.0
/10
Reviewed 55 week(s) ago
Expedia Group verified review
The best thing about this resort was it's staff. The resort itself was advertised as a 4 to 5 Star resort. given my extensive travel I would rate this resort in its current condition with consideration of the staff only a one star. place is run down outdated room decor in dire need on a complete refurbishing. You can not make something old, dirty damaged unkept any different except when taking photos from a distance that will not show up the problems as they have done in their presentation. The management spoke to us before we left and asked us for some feedback and we gave them the exact same response as above. We respectfully told them that unless things change dramatically we could not see ourselves returning even though the location is great.
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Sa Canh
Business
10.0
/10
Reviewed 62 week(s) ago
Expedia Group verified review
Like
Sam
Friends and Family
8.0
/10
Reviewed 65 week(s) ago
Hotels.com verified review
Most of the facilities of this resort are not working. Some swing pools were closed and there is no refrigerator in the room. The beach was not clean.
Verified traveler
Friends and Family
4.0
/10
Reviewed 73 week(s) ago
Hotels.com verified review
Everything is downgraded and dirty.
The room floor was not clean, fridge and fans were missing, the bathtub cannot be used because it cannot be drained. The sink in the restroom drain is stuck as well. Outside balcony is full of ants and the staff here does not greet you. They have their own “taxi services” which is kind of suspicious. The buffet area was hot because their AC wasn’t working properly. Im glad on stay there for 2 nights.
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Ivy
Leisure with Partner
8.0
/10
Reviewed 77 week(s) ago
Expedia Group verified review
Great resort design with layout, beautiful surrounding and private beach. Staff are helpful. Room is very roomy. Breakfast is very good. Love the BBQ dinner outdoor. Things need to be taken into attention is facility update and services. It is sad to see this beautiful resort goes under maintenance and services. Many doors hinges a loose and items are falling off like toilet paper holders...
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Sarah
Leisure with Partner
8.0
/10
Reviewed 79 week(s) ago
Expedia Group verified review
The Shells has really lovely staff and a 24/7 buggy service to get around the resort (from pools to room or restaurants/reception). However, the resort rooms lack cleanliness as the once beautiful white tiles have a yellow tinge to it. I sympathise with the choice of white as Phu Quoc can get very hot and white is less likely to retain the heat. I trust that they are clean, however, upon first glance, feel a little put off. The rooms are spacious and the pool is nice to use. 2/3 of the pools were under maintenance and I believe that they will reopen at the end of 2024. The shells is a decent stay, however I don’t believe it is still the 5 star resort it once was.
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Michael
Leisure with Partner
2.0
/10
Reviewed 83 week(s) ago
Expedia Group verified review
I recently had a highly disappointing experience at "The Shells Resort and Spa" in Phu Quoc, Vietnam. Despite being advertised as a luxurious 5-star hotel, the reality was a stark contrast. The cleanliness was severely lacking, with evident signs of neglect – from mold in the shower and bath to pervasive cracks in the walls. The rusty steel fixtures left unsightly rust marks on various surfaces.
The promotional pictures are misleading, showcasing a beauty that the actual hotel doesn't live up to. Having paid over $1000 (AU) for a 4-night stay, we expected a certain standard, but this turned out to be one of the worst hotels we've encountered in Vietnam. Dishearteningly, we decided to check out within an hour of checking in.
To add to the disappointment, our 4-night stay was prepaid, and the hotel is currently refusing to refund our money our meet us somewhere half-way. This experience has left a bitter taste, and I strongly advise against choosing "The Shells Resort and Spa" if you seek a truly enjoyable and clean stay in Phu Quoc.
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Johnny Chinh
Leisure Family
8.0
/10
Reviewed 86 week(s) ago
Expedia Group verified review
Great place to stay for relaxation if yoh cab overlook the imperfections as it needs a comestics
Number of reviews per page
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