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The Shells Resort & Spa Phu Quoc
The Shells Resort & Spa Phu Quoc
Resorts
Ganh Gio Beach, Duong Dong Town, Duong Dong Township, Phu Quoc, Kien Giang Province, Vietnam
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8.7
Impressive
From 481 reviews
About Accommodation
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Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
What Guests Say About Their Stay
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Friendly Staffs (2)
Clean Resort (1)
Excellent Service (2)
Comfortable Room (1)
Available Room Types in The Shells Resort & Spa Phu Quoc
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Location Info
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Ganh Gio Beach, Duong Dong Town, Duong Dong Township, Phu Quoc, Kien Giang Province, Vietnam
Discover More About The Shells Resort & Spa Phu Quoc
Location
The Shells Resort & Spa Phu Quoc is a resort in a good neighborhood, which is located at Duong Dong Township.
About The Shells Resort & Spa Phu Quoc
This resort is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at The Shells Resort & Spa Phu Quoc.
The Shells Resort & Spa Phu Quoc is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
Spa treatment is one of the main features of the resort. Pamper yourself with the relaxing treatment that rejuvenates you.
From business event to corporate gathering, The Shells Resort & Spa Phu Quoc provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at The Shells Resort & Spa Phu Quoc, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at The Shells Resort & Spa Phu Quoc is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, The Shells Resort & Spa Phu Quoc is suitable for you who value privacy during your stay.
This resort is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.
The resort’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from The Shells Resort & Spa Phu Quoc exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
The Shells Resort & Spa Phu Quoc is a resort with great comfort and excellent service according to most resort's guests.
Get precious and unforgettable moment during your stay at The Shells Resort & Spa Phu Quoc.
All Facilities
Bar, Cafe and Lounge
Swimming Pool
Lobby
Accommodation Services
Exterior
Food and Drinks
- A la carte dinner
- A la carte lunch
- Restaurant with AC
- Bar
- Breakfast
- Buffet breakfast
- Brunch
- Buffet dinner
- Cafe
- Continental breakfast
- Dining area
- Fullboard without drinks
- Gala dinner
- Gluten-free meals
- Halfboard without drinks
- Poolside bar
- Bar
- Set menu dinner
- Set menu lunch
- Snack bar
- Vegetarian meal
Things to Do
- Beach towel
- Beach umbrella
- Fitness center
- Garden
- Massage
- Outdoor facilities
- Outdoor pool
- Outdoor pool
- Pool sun loungers
- Private beach
- Sauna
- Spa
- Steam room
Hotel Services
- Bellhop
- Welcoming drinks
- Concierge
- Doorman
- Express check-in
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Porter
- Tours
- Wedding service
In-room Facilities
- Bathrobe
- Bathtub
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Refrigerator
- Separate shower and tub
- Shower
- TV
Public Facilities
- Parking
- Coffee shop
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
General
- AC
- Ballroom
- Banquet
- Clothes dryer
- Family room
- Fireplace in lobby
- Non-smoking room
- Swimming pool
- Terrace
Business Facilities
- Business center
- Computer station
- Conference room
- Meeting facilities
- Photocopier
Nearby Facilities
- Gift shop
- Shops
- Supermarket
Shuttle Service
- Airport transfer (surcharge)
- Ferry terminal shuttle (surcharge)
- Airport transfer
Family-friendly Facilities
- Children pool
Transportation
- Airport transfer
Sports and Recreations
- Fitness center
Connectivity
- Free WiFi
Accommodation Policy & General Information
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
Contact Accommodation Before Arrival
Guests should contact hotel 3 day(s) prior to arrival
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Frequently Asked Questions
What are available facilities at The Shells Resort & Spa Phu Quoc?
There are top facilites at The Shells Resort & Spa Phu Quoc such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Shells Resort & Spa Phu Quoc?
The standard check-in time at The Shells Resort & Spa Phu Quoc is starting from From 14:00 while the latest check-out time is at Before 12:00
Does The Shells Resort & Spa Phu Quoc provide breakfast?
Yes, The Shells Resort & Spa Phu Quoc provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests
Overall Rating & Reviews
From 481 verified guests reviews
8.7
Impressive
Fantastic
223
Very Good
201
Satisfying
16
Average
41
Poor
0
Cleanliness
Comfort
Meal
Location
Service
Show reviews that mention...
All
friendly staffs (2)
clean resort (1)
excellent service (2)
comfortable room (1)
great pool (1)
tasty food (1)
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Language
English
Show Reviews with Photos
TN
Trn N.
9.4
/ 10
09 Apr 2022
Nice place and beautiful beach for my trip. The good ideas for the next trip in here. Thanks all so much!
2 liked this review
TP
Thanh P. D.
Holiday
8.5
/ 10
21 Jul 2022
Very warm welcome from the team. Surely go back
Like this review?
Accommodation's Reply
25 Jul 2022
Dear Anh Thanh,
On behalf of The Shells Phu Quoc Resort Management Board, we sincerely thank you for choosing The Shells Resort for your family vacation.
I am very honored and happy that you took the time to rate 8.5 * on Traveloka for service quality, as well as sincere compliments for The Shells Resort, this will certainly be a valuable motivation to promote. The maintenance of service quality in order to bring comfortable and memorable stays when Customers choose The Shells Resort as a destination for their vacation in the future.
Once again, thank you and best wishes to you and your family. Our greatest wish is to welcome you and your family back to The Shells one day soon!
Best regards.
Ha Nguyen Kim Thu (FOM) & The Shells Team.
Nhân L.
Holiday
10
/ 10
25 Feb 2023
A very meaningful stay, the room is clean, the beach of the area is a bit small and not very clean. Mainly the scenery, the service is clean and beautiful, the resort has a lot of mosquitoes. Will continue to support and recommend to relatives and friends to experience
1 liked this review
Accommodation's Reply
03 Mar 2023
Best regards, Phuong Phuong
On behalf of The Shells Phu Quoc Resort Management Board, we sincerely thank you for choosing The Shells Resort for your family vacation.
I am very honored and happy to have you take the time to rate 10 points on Traveloka and have a very detailed and sincere share about the quality of service at The Shells Resort, this will certainly be a motivation. value to promote the maintenance of service quality to provide comfortable and memorable stays when Customers choose The Shells Resort as their vacation destination in the future.
Once again, thank you and best wishes to you and your family. Our biggest wish is to welcome you and your family back to The Shells in the near future!
Best regards.
Ha Nguyen Kim Thu (Ms.) & The Shells Team.
Lam N. P.
9.7
/ 10
11 Mar 2023
Nice hotel, private, comfortable, enthusiastic and attentive staff. Overall very worth the money.
5 liked this review
Accommodation's Reply
16 Mar 2023
Dear Ms. Lam Ngoc Phuong
On behalf of The Shells Phu Quoc Resort Management Board, thank you very much for choosing The Shells Resort for your family vacation.
I am very honored and happy to have you take the time to rate 9.7 on Traveloka and have a very detailed and sincere share about the quality of service at The Shells Resort, this will certainly be a valuable motivation. to promote the maintenance of service quality to provide comfortable and memorable stays when Customers choose The Shells Resort as their vacation destination in the future.
Once again, thank you and best wishes to you and your family. Our biggest wish is to welcome you and your family back to The Shells in the near future!
Best regards.
Ha Nguyen Kim Thu (Ms.) & The Shells Team.
DP
Duong P.
Holiday
9.6
/ 10
06 Apr 2023
Service and staff are very nice.
3 liked this review
Nguyen N. T.
Staycation
9.4
/ 10
16 Jun 2022
Service and staff were great. You talk very softly and politely. I love this place ❤️
4 liked this review
Accommodation's Reply
28 Jun 2022
Dear Ms. Nguyen,
On behalf of The Shells Phu Quoc Resort Management Board, we sincerely thank you for choosing The Shells Resort for your family vacation.
I am very honored and pleased to have you take the time to rate 5 stars on Traveloka about the friendliness of the staff at The Shells Resort, it will certainly be a valuable motivation to promote the maintenance of quality. quality services to bring comfortable and memorable stays when customers choose The Shells Resort as a destination for their vacation in the future.
Once again, thank you and best wishes to you and your family. Our biggest wish is to welcome you and your family back to The Shells in the near future!
Best regards.
Ha Nguyen Kim Thu (FOM) & The Shells Team.
tt
tran t. x. l.
Holiday
9.4
/ 10
06 May 2022
My mother and I had an extremely quiet vacation here. At first, the entrance was a bit far, but the bamboo forest and the scenery of garden houses by the sea completely conquered me. Extremely good staff. Because it is far from the center, the hotel is very suitable for families and couples. Private beach and clean swimming pool, clear water. Deserves 5 stars
Read More
2 liked this review
DQ
Duong Q. H. D.
Holiday
9.4
/ 10
09 Apr 2022
Nice resort, nice room, nice swimming pool, ok food, 6km north of the center, friendly staff
2 liked this review
BH
Bui H. A.
Holiday
9.1
/ 10
25 Apr 2022
Good service quality, rich breakfast
2 liked this review
DAO H. T.
Staycation
8.6
/ 10
05 Aug 2023
M stay 3 nights at the villa. What I like the most is the privacy and quietness, just the right way to relax. However, the resort has deteriorated and is no longer a 5-star standard. Old room furniture, broken gym, little exercise equipment. The restaurant for breakfast all 3 days I ate did not turn on the air conditioner, had to use an industrial fan. Not to mention the quality and quantity of the dishes. This is my 2nd time coming here. If the next time the resort does not improve the above issues, it is difficult for me to come back next time.
Read More
Like this review?
Accommodation's Reply
11 Aug 2023
Hello HONG Guest,
First of all, we would like to thank you for staying at our The Shells Resort & Spa Phu Quoc and for taking the time to share your feedback about your recent experience.
We always want to bring the best quality of service to all guests staying at the resort. We are very sorry for your second stay, we had some shortcomings during your stay. We would like to express our sincere apologies for not meeting your expectations during this stay. Your constructive feedback has been noted and we will work with the entire team and Board of Directors to improve our facilities and services to the best of our ability.
Once again, thank you and look forward to welcoming you back in the near future.
Best regards.
Hai Tran
Deputy General Manager
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