トンネル マウンテン リゾート

Cooktopが不良で夕食、朝食が作れ無かったので、部屋を変えてもらいました。

208号室利用した者です。 洗面所のコンセントが使えなかったので対応お願いします。 とても過ごしやすいホテルでした☺️

宿泊した部屋は地上でしたが地下の部屋もありました。サウナも地下にあって閉鎖的で怖い感じがします。 またロビーが狭くてチェックアウト後に寛げる場所がないです。 バンフはどこも高いから仕方がないかもしれませんが、立地的にも不便で簡素な設備の割に料金は結構高いと思いました。

It is my best experience forever staying in Banff. I will start staying here whenever coming to Banff. The room is wonderful clean and has everything I need like balcony, BBQ area, kitchen. We even have bus day pass for our travel to downtown which addressed my concerns of staying away from downtown. Front desk lady is super helpful and friendly. I need check-in early for my work and she helped with calling the cleaning lady to have my room ready ahead of time.

The place was not clean. There was a lot of dust, the kitchen’s toaster dishwasher, oven etc. and were old and in poor condition, and there were many dead mosquitoes and bugs stuck on the walls.

Great location that was central to everything. Loved the Rocky Mountain soaps and lotions. You can’t beat the free shuttle right out front with lots of space to spread out over 2 floors.

Staff was great. Laundry was useful. Best larr is the bus pass. No driving into and out of Banff. Loved our stay and can't wait to come back.

Great location. Very old facility in need of much updating and maintenance. I think the facilities are in poor condition. Not worth the price.

Excellent 3 night stay at TMR for the full family with quite tall teenagers. The kitchen is fully equipped, the air-conditioning works properly, the mattresses are soft-firm and the best of all-the unlimited bus travel pass with the route 2 bus picking up right at the doorstep is a superb boon!

The garbage was overflowing in the kitchen. The pool was tiny and freezing cold and it’s next to check-in so not very private. Not all rooms have couches but could. The property especially outside looked very worn and needs updating. Very far from banff. Positives: remodeled bathroom and quiet

Excellent location, spacious room, helpful front desk, free buss tickets to downtown Banff, free bear spray rental.

It was nice to have a small kitchen as we cooked daily for breakfast with eggs & bacon b4 heading out. I was pleasantly surprised to see there were salt & pepper for cooking. There was plenty of coffee in the room. Wish they have a bit more substitute sugar of choices. But the yellow packages with regular sugar made my coffee sweet enough. The bathroom had plenty of towels to use. The beds were perfect to sleep 3 to 4 people. Parking was a bit tight but we were able to find parking daily. The maintenence crew fix things quickly & efficiently as soon as we made the report. The front desk even gave us the free bus passes which we didn't end up using. Overall it was a wonderful experience. The resort is located at the foot pf a mountain and every morning when I open the window I have this beautiful grand scenery which is breathtaking!

Good property, well maintained by house keeping

Property was maintained by staff very great way. Housekeeping staff did great job for our room. Front staff was very helpful and patiently explained about town. Very best suggestion if resort can start their own transport service or paid shuttle to and from from centre park circle or downtown to resort. Can be optional with booking and paid service for a flat charge like 10-15$ one way. Hotel guest can book . Will be very convenient option for guest with elders and kids . Hard to find parking around town and also transit buses are very busy hard to hop in and out. Second thing if play structure area can be enhanced with more rides and swings. That will make more fun for kids.

No air conditioning

Room and staff were awesome. beautiful property, we even saw elk right outside the hotel!! Only complaint was the pool was so cold my kids couldn’t even swim in it. Other than that it was great!!

Staff very nice

The women at the front desk who checked us in was wonderful.

Great location; close to the Tunnel Mountain hoodoos and close to Banff town too!

All hotels in Banff in July are gonna be ridiculously expensive. That's just how it is. You get what you pay for. However, Tunnel Mountain Lodge is run by nice people who actually care about the quality of your stay. I highly recommend this place. A+