Tunnel Mountain Resort

The room was cozy and clean. I thought it was tight for 7 people. (Better for 6 or less.) The steam room and sauna are tired looking, but they worked. The dishwasher needed some adjusting to get it to slide out. The firewood bundles and free a.m. coffee are a nice touch.

We loved the in room fireplace!

Great location. Comfortable with transportation to Banff downtown. Minor improvements will make this place even better: There are no dressing mirrors other than the one in the bathroom in the premium suite we stayed in. No chain lock for the entry door.

would stay again

It is a very good place. We had great time. Staff is very responsive.

The condo itself was a great space that was clean and well stocked. The property could use some updating in terms of the laundry room, gym and just overall up keep. I would recommend to stay here! The staff was very helpful, our condo was the perfect size to cook meals and was clean and also a short distance into the town of Banff. About a 3-4 minute drive.

We found this unit had everything we needed but the lounge was grubby and carpet needs replacing. Staff were very helpful and friendly. Having public transport out the front was very convenient.

Our second stay at Tunnel Mountain and we would highly recommended everything about it. The free shuttle took the worry out of parking in town. Very quiet, Great beds and bathroom. The kitchenette was handy for breakfast. The staff were extremely friendly and helpful. Loved it.

This was, emphasis on was once a beautiful property. Reviews and the rating stars are of the past not the present condition.the place is rundown, poorly managed and in desperate need of repairs, upkeep, maintenance and updating. It is so filthy, that we tossed the socks we used to walk on the floors. Equipment being old, and the place being filthy was topped by unfamiliar and unhelpful from the staff who attempted to help that seem to be unfamiliar with their property and their job. The carpets were old and dirty, couch was stained all over made you uncomfortable to sit and they laminated floor sticky even when you were walking with your socks on. Lack of care is present everywhere including all the remotes with the battery door hanging and not closing even the replacement ones that they gave us, a broken old coffee pot a percolator one that doesn't work, dry powder milk creamer coffee creamer and a tea selection that is only orange pico and a place that is Kitchener equipped by without a single roll of paper towel or anything to wipe with

Room is cozy, highly recommended for family vacation and staff are friendly!

Great place. Great staff. Nice area. My only complaint is that the beds aren’t very comfortable but other than that we really enjoyed staying here.

Excellent location for Banff, out of the town nuts regular free bus was good. The accommodation was clean and comfortable, good cooking facilities. The accommodation is behind the train line, so occasional train horn during the night. But would stay again.

Clean but property and room are dated. Furniture and carpet old and dirty appearance. There was no air conditioning!!! This should be clear when booking and was not for me. "Shuttle" to/from town is via a public transportation prepaid card - not any sort of private shuttle. No views. at least from our room location. It was fine, but for the high cost I expected a great deal more; we could have stayed downtown for same cost.

It was a clean cozy hotel with pool for kids. They liked it. We will be back for sure!

Provided everything you could need. Great views!

Nice clean rooms. Would come back for sure!

Excellent property if you are staying with kid's

Had a beautiful stay at the location with kids. Enjoyed our stay !!

Great Resort, perfect room and very helpful

Tunnel Mountain was continently located. You could walk to town or take the bus that was right out front. The hotel did provide a bus pass to utilize transit that was included in the stay. They also have free parking for guests.