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Great decor! Superb staircase! Very helpful people, but the lack of lift was challenging for my party

No lift available but was made aware The room was extremely hot due to no air-conditioning Breakfast was alright but not too a standard I would expect for a hotel such as this.

Room was a good size for the UK.

Clean, but the carpets in the public areas need replacing. This really undermined the quality feel of the hotel. One of the receptionists deliberately misled me about the room she allocated to me, but the other (the Hispanic looking woman) was very helpful and sorted out the problem by giving me a different room. I booked a room with a double bed and checked with the first receptionist that my room did have a double bed. She confirmed, but it had two singles! I cannot understand what was going on. Was she so lazy she couldn’t be bothered to hit some keyboard keys? This happened Sunday 24th May going into Monday 25th 2026; if management are interested

Every single floorboard in this hotel creaks very loudly.

Great location. Cute little was helpful after a long day of travelling we just wanted to stay in. Super old hotel With lots of creaks and the lift was out of service for my mum but we made due. Location is very close to high street and Exeter cathedral

Authentic historical building with lots of pictures and books telling the story of a place. Staff is very helpful and welcoming, room and all hotel area is clean, breakfast is fine. Enjoyed my staying there.

Very run down. Lift broken but not informed until after booked. Curtains wafer thin as moth eaten Lots of bugs in room. Wouldn’t recommend

Room heater did not work. Room phone did not work. Hotel lift was out of order. Facilities need a lot better upkeep and care. Staff was friendly. Great location.

The hotel was in an ideal location. The staff were so helpful. Would stay again.

Overall our stay was OK - what wasn't great was when we arrived the lift was still out of service and we were on the third floor, with heavy bags and someone with asthma. The room was, again, OK - hadn't been cleaned properly though with dust along the bar behind the bed and a big brown stain on the floor to the right. We also only had one towel for the bathroom/shower so had to share that in the morning. It was great for being central in Exeter and handy to park in the front, but I probably wouldn't stay here again.

Very nice hotel and good value for money. No air conditioning. Rooms a nice size. Lift was out of order when we were there. Staff were friendly. Hotel had it's own nice pub with burgers and pies and other stuff. Good location for the station and town centre

Courteous and kind staff

I would say the photo's oversell this. The rooms are spacious, but walls thin so you can hear everything next door. my 'double room' was in fact 2 singles pushed together, 1 of which was broken and the bathroom was outdated to say the least. On arrival, the guy behind the desk was just talking over us and rushing. It wasnt awful, but wouldnt be rushing back sadly

The room was clean and the staff were helpful.

Premium room very noisy outside. Backed onto loading bay or something. Lift out of order and no food after 8.45. But breakfast fine and staff helpful.

Staff were very welcoming, friendly and helpful. Hotel is older, characterful building but has parking (on the expensive side) but good for central city. Unfortunately the lift was out of operation for our stay but they did contact us beforehand to let us know. Booked a standard double but was given a king, room was hot but able to turn radiator off and open the windows. Nice toiletries in the bathroom, could have done with the fan working. No fridge in the room but there was a safe, an iron & ironing board, hairdryer and kettle with tea/coffee supplied. Can't comment on the restaurant as we didn't eat there. Some things in need of refurb/update, curtains had small holes in them, window glazing was a little rickety, but overall would stay again.

Clean, quiet, great location and the receptionist was very helpful.

Everything was good during our stay except perhaps breakfast. I had the full English which was nice but my wife went for the continental, this was poor for the choice of food set out. Only filter coffee available no real choice of cereals or pastries. Disappointed overall with the experience of breakfast.

It was in a great location comfortable stay