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The staff we met were all helpfull and changed us to a better room which suited our needs but was suprised to hear no lift available and for 3 months would have been helpfull to know this in advance either in email or on their website for all visitors to know but we had our bags taken up for us and down thankfully the room was clean and huge bed all you needed in the room robes not slippers and drinks pepsi and fridge . very central to all and train station enjoyable stay

I didn't have any soap, got given it at 8pm, I had to be up at 12pm for travelling. I could hear noise from next doors tv. Ok just very old. Think it's very convienent though as it's in the center, still would use again

Lovely hotel, excellent location. Staff helpful, lift not working on visit, no air con in room. Carpet and curtains worn and damaged, should be replaced but would recommend

The hotel is clean. The reception staff are accommodating however i do feel ripped off. I stay in hotels for a decent nights sleep, and that was not achievable. The mattress was uncomfortable, there was a 2 inch gap under the door and the corridor lights didnt turn off all night. I payed an extra £14 for a breakfast that was not worth £5. The sausage had been cooked on such a high temperature the outside was cooked and the inside cold, the bacon had only just been introduced to a grill, the poached eggs flooded the plate with uncooked egg white, the coffee from a flask was warm at best. The breakfast staff had no idea who ordered what, so ended up walking round the room quizzing gets what they ordered, when a table number could have solved this, or a wooden spoon in the vase on the table with an order number. The hotel looks to also be used for staff family for breakfast. So all in all not a good stay and a complete waste of money.

24hr staff helpful. good breakfast.

Reception lady was so helpful

I think i was booked into the smallest room ive ever had in a hotel. A bit larger than a broom closet. In addition, the bed was hard and NOT well suited for a night's sleep. Not particularly pleasant. Alternatively, the front desk clerk was unfailingly pleasant and helpful.

Odd damp smell in the bedroom.

Great location

Comfortable clean room. Great location

Room was nice and clean with comfortable bed. My only issue was that it was a bit too warm and difficult to open the window. However it was a good stay and really convenient location.

Great staff, very accommodating, immaculate room, quiet room, perfect stay, would definitely return thank you for a lovely stay!

Reception were welcoming breakfast was great.

Smooth check-in, nice big room which was good as we had our 2 dogs staying with us, comfortable bed, decent shower, everything you needed. Only issue was that, like most hotels, the room was very warm so you needed the window open, but our room was overlooking what I assume was the kitchens and the AC or ventilation for them was quite noisy from early in the morning.

Staff welcoming, room fine and quiet, reasonable price, convenient location.

Great greeting at reception, lovely friendly, lady who was knowledgable about the hotels history. Room was clean and comfortable. Great breakfast, which was cooked to order, good selection and a lovely guy

Room was good and staff good as well. Lots of noise directly outside the room in the morning and not a hugely comfortable bed. But did the job for one night

Great and helpful staff. Excellent location walking distance to pretty much anything you need. Overall, a quaint yet timeworn hotel. Highly recommended for short stays.

The hotel is centrally located. So great for a city visit. Lobby and reception were pleasant. Veronica the receptionist was lovely and very helpful. The on site parking has very limited spaces and cost £12.50 per night. Not detailed on Hotels.com website so an unpleasant surprise on arrival. . The lift was not working on my visit. The breakfast buffet £16 was good and catered well for.me as a Coeliac. Lots of Gluten free options. The room was clean fresh and tidy. Good shower and bathroon. But when you factor in the extra parking cost and breakfast the Hotels.com discount was not such a great deal as it seemed on Hotels.com site Not the Rougemonts fault surprise

Very friendly staff,fabulous room,central to all amenities.