Mercure Exeter Rougemont Hotel

The hotel is centrally located. So great for a city visit. Lobby and reception were pleasant. Veronica the receptionist was lovely and very helpful. The on site parking has very limited spaces and cost £12.50 per night. Not detailed on Hotels.com website so an unpleasant surprise on arrival. . The lift was not working on my visit. The breakfast buffet £16 was good and catered well for.me as a Coeliac. Lots of Gluten free options. The room was clean fresh and tidy. Good shower and bathroon. But when you factor in the extra parking cost and breakfast the Hotels.com discount was not such a great deal as it seemed on Hotels.com site Not the Rougemonts fault surprise

Very friendly staff,fabulous room,central to all amenities.

Lovely room with a king sized bed, powerful shower with extra hot water. Great breakfast, courteous staff. A lovely character hotel

Yes!

There was no TV signal. No water or biscuits or room or Hotel info. Bar closed early even no tvs were working. Staff polite, room clean

Excellent hotel, so central. Staff were friendly and helpful

Helpful, friendly staff made us welcome, good clean room, comfortable beds, excellent breakfast.

Staff were great Room was clean but it needed some attention to decor. The radiator was not big enough for the room so a bit cold ..

Clean spacious room and nice tea and coffee tray. Only issue was shower temperature struggled to find a warm/hot setting. Great staff at reception. Good location

Room was great, lovely shower, and great TV

Staff were great. Large bed and room

Amazing value for money and very accommodating after a last minute change of plans meant we needed to add an extra guest to our room. The Rougemont hotel is beautiful, full of character and very conveniently located opposite Exeter Central station, but despite the location there was barely any road noise.

Staff were lovely, easy check in. Room was great, nice and big and clean

Amazing staff, perfect location, rooms clean and airy. Will definitely be back!! Thank you

Reading the previous reviews, I feel like I had a case of bad luck!! 😭 Positives - The hotel is in a central location - literally a stones throw from Exeter Central station (30 seconds) and has such a grand reception area as you enter. The reception team were great in allowing my friend to enter the room prior to me paying as I was delayed due to accidents. Thank you for that Negatives - the room had no spare towels in the wardrobe as stated nor an ironing board. The latter not so bad because that is a quick call to reception; but on the third night, our room wasn’t cleaned as the hotel states although I had checked the day before if it would be. By the fourth night it was but we only had one more night there. On the morning of my checkout, I asked to leave my luggage there and had to pay £5!! The man at reception stated it is free on the weekends which is ridiculous but what is worse is that Jan 1 is a weekend and if I wasn’t running to catch a train for my hike, I would have stated that. I have never had to pay to leave my luggage at a hotel that I have stayed in and it didn’t help matters to find out that members of my hiking crew who also stayed there did not have to pay. It is unreasonable to have charged me and not even issue a refund for it. It put a massive dampener on the trip because I only stayed there because our hiking party was held there for NYE but after the service I experienced, I will look at alternative accommodation.

First time staying in a hotel into Christmas Day, great touches from the hotel, including a personal Christmas card in the room and fizz at breakfast

Friendly staff who dealt with a couple of problems with our room courteously.

Very polite and helpful staff. Well appointed room, clean with a comfortable bed.

nice room, nice hotel, shower not the best

Room was badly set out. Bathroom was tiny. Had to shuffle round the bathroom door to be able to use the toilet. Shower screen was so close to the sink it was ridiculous. Charged £5 to leave luggage as too early to book in although not sure what the £5 was actually for.. maybe the tag? Great location but disappointing experience.