Khách sạn Mercure Exeter Rougemont

Friendly and helpful staff, generous check in/out times, room spacious and well-presented, reception and lobby area impressive, location ideal

Good hotel in the centre of Exeter, directly opposite Central train station, just a few minutes' walk from the High Street. Nice old, well decorated building. Clean room, newly decorated bathroom. All good, no complaints.

Very clean, staff were lovely. Bed was huge and very comfy. The walls are incredibly thin though, we could hear the guest in the room next door on his phone, we could hear every word! Luckily we had brought earplugs for night. The car park is small but alternative parking was available. Can’t fault the location, right by the town centre. Didn’t eat in the hotel because there was so much choice minutes from the hotel. Would book again, good value for money.

Shabby decor but bed comfortable. Windows did not close… in October! Expensive

Room ok but I was on second floor with broken elevator

Reception area was very grand, room was perfect for our needs. Ideally located for our concert at the Phoenix. Bars and restaurants in easy walking distance and the station right across the road.

Comfortable bed and spotless bathroom. Convenient location for station, shops and quay

Very old, smelly carpet, shower is not working properly. The Matrace springs are protruding and hurting your body when lying down.

Our male Room Attendant was the friendliest member of the hotel team and he kept our rooms clean and stocked. Receptionists were the least friendly and very unhelpful. Our welcome was very inefficient and our departure even worse. On arrival a second payment was taken for one of our 2 rooms when infact Expedia had already prepaid for both. Obtaining a refund was time consuming and convoluted. The lift to the 2nd floor had been out of action for 2 weeks yet our rooms were on that floor meaning carrying cases up and down was a struggle for us. The bar was expensive so sadly we chose not to use it. This was a repeat visit to the Rougemont but probably our last. Such a shame as it is a splendid Victorian building and its location opposite the railway station is ideal.

Nice hotel in a convenient part of town.

An old building with grand staircases. Somewhere for a wedding reception certainly. Opposite Exeter Central Station and five minutes from the centre. Room was decent.

I was given a room on the 4th Floor, in the attic, which has no lift and only a rickety old staircase to get up there. The lift only reaches the 3rd floor and then there are more steps to get across the landing and up 2 flights of stairs. Given I had 2 pieces of luggage, I had to go up and down a lot. I would NEVER stay at this hotel for that reason alone. They should make this lack of accessibility clear for guests.

Right from when we arrived at reception, everyone has has been extremely nice, the receptionist the bar staff the cleaners everyone, we couldn’t ask for. The room was lovely and clean, the bed was really comfy, the bathroom was spotless as was the room itself, we had tea and coffee making facilities, there was plenty of wardrobe space and hangers, just perfect.

Rooms very good, the lobby and reception is die some maintenance

it was all in ecewllent order thanks

Property has minimal parking that’s used by patrons not from the hotel. Only other options are expensive garages blocks away. Elevator was not in working order. Would not stop on level two. You had to walk up or down to the floor. Bathroom was missing hand soap, there was a large hair ball on the shower wall and the telephone cord was ripped out of the wall.

Gorgeous historic building, great facilities and located right in the centre of city. The room was comfortable and clean. I highly recommend the buffet breakfast which was well stocked and great quality. Excellent value, we will definitely be returning when we're next in town!

Very unhappy about the condition of the room. Stained carpet, shabby doors, shower just a trickle. Will not be staying again. Cut our stay short and went home.

The car parking was not good, it was very narrow. The staff was polite and friendly But I do not want to stay in a hotel or bar with a lot of dogs

Fantastic location for central Exeter, pretty building from the outside, and some grand features. However, the carpet on the main stairs was threadbare going up the steps. Unable to shower as within seconds of turning the water on the shower overflowed and spilled into the bedroom.