Khách sạn Mercure Exeter Rougemont

Overall our stay was OK - what wasn't great was when we arrived the lift was still out of service and we were on the third floor, with heavy bags and someone with asthma. The room was, again, OK - hadn't been cleaned properly though with dust along the bar behind the bed and a big brown stain on the floor to the right. We also only had one towel for the bathroom/shower so had to share that in the morning. It was great for being central in Exeter and handy to park in the front, but I probably wouldn't stay here again.

Very nice hotel and good value for money. No air conditioning. Rooms a nice size. Lift was out of order when we were there. Staff were friendly. Hotel had it's own nice pub with burgers and pies and other stuff. Good location for the station and town centre

Courteous and kind staff

I would say the photo's oversell this. The rooms are spacious, but walls thin so you can hear everything next door. my 'double room' was in fact 2 singles pushed together, 1 of which was broken and the bathroom was outdated to say the least. On arrival, the guy behind the desk was just talking over us and rushing. It wasnt awful, but wouldnt be rushing back sadly

The room was clean and the staff were helpful.

Premium room very noisy outside. Backed onto loading bay or something. Lift out of order and no food after 8.45. But breakfast fine and staff helpful.

Staff were very welcoming, friendly and helpful. Hotel is older, characterful building but has parking (on the expensive side) but good for central city. Unfortunately the lift was out of operation for our stay but they did contact us beforehand to let us know. Booked a standard double but was given a king, room was hot but able to turn radiator off and open the windows. Nice toiletries in the bathroom, could have done with the fan working. No fridge in the room but there was a safe, an iron & ironing board, hairdryer and kettle with tea/coffee supplied. Can't comment on the restaurant as we didn't eat there. Some things in need of refurb/update, curtains had small holes in them, window glazing was a little rickety, but overall would stay again.

Clean, quiet, great location and the receptionist was very helpful.

Everything was good during our stay except perhaps breakfast. I had the full English which was nice but my wife went for the continental, this was poor for the choice of food set out. Only filter coffee available no real choice of cereals or pastries. Disappointed overall with the experience of breakfast.

It was in a great location comfortable stay

Very historical building ideally situated across the road yo Central train station

The staff we met were all helpfull and changed us to a better room which suited our needs but was suprised to hear no lift available and for 3 months would have been helpfull to know this in advance either in email or on their website for all visitors to know but we had our bags taken up for us and down thankfully the room was clean and huge bed all you needed in the room robes not slippers and drinks pepsi and fridge . very central to all and train station enjoyable stay

I didn't have any soap, got given it at 8pm, I had to be up at 12pm for travelling. I could hear noise from next doors tv. Ok just very old. Think it's very convienent though as it's in the center, still would use again

Lovely hotel, excellent location. Staff helpful, lift not working on visit, no air con in room. Carpet and curtains worn and damaged, should be replaced but would recommend

The hotel is clean. The reception staff are accommodating however i do feel ripped off. I stay in hotels for a decent nights sleep, and that was not achievable. The mattress was uncomfortable, there was a 2 inch gap under the door and the corridor lights didnt turn off all night. I payed an extra £14 for a breakfast that was not worth £5. The sausage had been cooked on such a high temperature the outside was cooked and the inside cold, the bacon had only just been introduced to a grill, the poached eggs flooded the plate with uncooked egg white, the coffee from a flask was warm at best. The breakfast staff had no idea who ordered what, so ended up walking round the room quizzing gets what they ordered, when a table number could have solved this, or a wooden spoon in the vase on the table with an order number. The hotel looks to also be used for staff family for breakfast. So all in all not a good stay and a complete waste of money.

24hr staff helpful. good breakfast.

Reception lady was so helpful

I think i was booked into the smallest room ive ever had in a hotel. A bit larger than a broom closet. In addition, the bed was hard and NOT well suited for a night's sleep. Not particularly pleasant. Alternatively, the front desk clerk was unfailingly pleasant and helpful.

Odd damp smell in the bedroom.

Great location