Mercure Exeter Rougemont Hotel

Very old, smelly carpet, shower is not working properly. The Matrace springs are protruding and hurting your body when lying down.

Our male Room Attendant was the friendliest member of the hotel team and he kept our rooms clean and stocked. Receptionists were the least friendly and very unhelpful. Our welcome was very inefficient and our departure even worse. On arrival a second payment was taken for one of our 2 rooms when infact Expedia had already prepaid for both. Obtaining a refund was time consuming and convoluted. The lift to the 2nd floor had been out of action for 2 weeks yet our rooms were on that floor meaning carrying cases up and down was a struggle for us. The bar was expensive so sadly we chose not to use it. This was a repeat visit to the Rougemont but probably our last. Such a shame as it is a splendid Victorian building and its location opposite the railway station is ideal.

Nice hotel in a convenient part of town.

An old building with grand staircases. Somewhere for a wedding reception certainly. Opposite Exeter Central Station and five minutes from the centre. Room was decent.

I was given a room on the 4th Floor, in the attic, which has no lift and only a rickety old staircase to get up there. The lift only reaches the 3rd floor and then there are more steps to get across the landing and up 2 flights of stairs. Given I had 2 pieces of luggage, I had to go up and down a lot. I would NEVER stay at this hotel for that reason alone. They should make this lack of accessibility clear for guests.

Right from when we arrived at reception, everyone has has been extremely nice, the receptionist the bar staff the cleaners everyone, we couldn’t ask for. The room was lovely and clean, the bed was really comfy, the bathroom was spotless as was the room itself, we had tea and coffee making facilities, there was plenty of wardrobe space and hangers, just perfect.

Rooms very good, the lobby and reception is die some maintenance

it was all in ecewllent order thanks

Property has minimal parking that’s used by patrons not from the hotel. Only other options are expensive garages blocks away. Elevator was not in working order. Would not stop on level two. You had to walk up or down to the floor. Bathroom was missing hand soap, there was a large hair ball on the shower wall and the telephone cord was ripped out of the wall.

Gorgeous historic building, great facilities and located right in the centre of city. The room was comfortable and clean. I highly recommend the buffet breakfast which was well stocked and great quality. Excellent value, we will definitely be returning when we're next in town!

Very unhappy about the condition of the room. Stained carpet, shabby doors, shower just a trickle. Will not be staying again. Cut our stay short and went home.

Fantastic location for central Exeter, pretty building from the outside, and some grand features. However, the carpet on the main stairs was threadbare going up the steps. Unable to shower as within seconds of turning the water on the shower overflowed and spilled into the bedroom.

No

Great central location and very good value so nothing to complain about

Centrally located near shops and restaurants. Only minor hassle was that the elevator wasn’t working on the second floor. Drakes restaurant / bar OK if you are tired or in a hurry. Better options downtown a short walk away.

Average...the hotel is very dated & musty. Bed had springs sticking into me. Very poor night's sleep as it was super hot (even though not hot outside) and very noisy with the window open.

The hotel is fine but they hiked up the price so much because it was university drop off weekend and Women’s’ England World Rugby. We had no choice but to book this hotel as all others were booked up and it was probably quadruple the normal rate. Then on top of that they charged us for parking and there was no breakfast included. Very disappointing.

Because we had train delays we were late booking in.Not a problem though The friendly receptionist was very welcoming. The bed was huge and after a very stressful day we had agood nights sleep in the most comfortable bed. Checkout was not until 12 noon so we had time for a quick visit to the city centre which is about a 5 minutes walk away The train station is just across the road so this is a very convenient place to stay

Lovely hotel, staff we excellent, room was spacious and clean

Directly opposite train station Exeter Central and very close to clean laundromat .