Mercure Exeter Rougemont Hotel

We arrived very early to get a parking space as parking is difficult otherwise. We were checked on later by a friendly receptionist who double checked our car registration ans showed us she'd entered it correctly on the computer. She asked if we wanted to book breakfast but we didn't. When she handed us the key we were surprised to find it was exactly the same room as the one we'd stayed in last week. Again it was clean, and spacious with a nice shower. Lovely building and very situated for all amenities

Impressive, quaint hotel. Pity the elevators weren't working.

Only an overnight stay but the staff were very polite and knowledgeable of the local area.

Terrible bed. Awful continental breakfast. Ucgh

Lovely hotel situated opposite Exeter Central railway station. There is parking @ £12.50 per night. We arrived at 12.30 to get a parking space, and although check in was 2pm the very help receptionist checked and said our room was ready. Lovely clean spacious room on tbe first floor with a good bathroom and excellent shower. The hotel is within a 10 minute walk of bars cafes and restaurants. We would definitely stay again

Great location but very limited parking. Nice room. Good size and comfortable. The lift being out of order for such a long time is a major problem. All rooms are on the first floor or above.

Did not have breakfast, ac was good

Nice staff but the hotel and rooms are very run down and in desperate need of refurbishment. Stains in carpet. No air con. Rooms extremely hot and stuffy. Lift was also broken during our stay so had to walk up 4 flights of stairs in a heatwave. Would avoid in future unfortunately.

Great decor! Superb staircase! Very helpful people, but the lack of lift was challenging for my party

No lift available but was made aware The room was extremely hot due to no air-conditioning Breakfast was alright but not too a standard I would expect for a hotel such as this.

Room was a good size for the UK.

Clean, but the carpets in the public areas need replacing. This really undermined the quality feel of the hotel. One of the receptionists deliberately misled me about the room she allocated to me, but the other (the Hispanic looking woman) was very helpful and sorted out the problem by giving me a different room. I booked a room with a double bed and checked with the first receptionist that my room did have a double bed. She confirmed, but it had two singles! I cannot understand what was going on. Was she so lazy she couldn’t be bothered to hit some keyboard keys? This happened Sunday 24th May going into Monday 25th 2026; if management are interested

Every single floorboard in this hotel creaks very loudly.

Great location. Cute little was helpful after a long day of travelling we just wanted to stay in. Super old hotel With lots of creaks and the lift was out of service for my mum but we made due. Location is very close to high street and Exeter cathedral

Authentic historical building with lots of pictures and books telling the story of a place. Staff is very helpful and welcoming, room and all hotel area is clean, breakfast is fine. Enjoyed my staying there.

Very run down. Lift broken but not informed until after booked. Curtains wafer thin as moth eaten Lots of bugs in room. Wouldn’t recommend

Room heater did not work. Room phone did not work. Hotel lift was out of order. Facilities need a lot better upkeep and care. Staff was friendly. Great location.

The hotel was in an ideal location. The staff were so helpful. Would stay again.

Overall our stay was OK - what wasn't great was when we arrived the lift was still out of service and we were on the third floor, with heavy bags and someone with asthma. The room was, again, OK - hadn't been cleaned properly though with dust along the bar behind the bed and a big brown stain on the floor to the right. We also only had one towel for the bathroom/shower so had to share that in the morning. It was great for being central in Exeter and handy to park in the front, but I probably wouldn't stay here again.

Very nice hotel and good value for money. No air conditioning. Rooms a nice size. Lift was out of order when we were there. Staff were friendly. Hotel had it's own nice pub with burgers and pies and other stuff. Good location for the station and town centre