더 마블 아치 호텔, 바이 시슬

교통편이 아주 편리했고 리프트로 4대나 있어서 이동시 편리 호텔의 위치가 안전하다고 느꼈음 화장실이 조오금 좁아서 불편하였으나 그것을 제외하고는 모두 편리하고 좋았음

엘리베이터가 2대밖에 없어서 체크아웃 시간에 매우 붐볐어요. 침대가 편안했고 침구와 욕실이 깨끗해서 편안하게 묵었습니다.

Convenience, Professionalism and Customer Service Oriented. I’ll BE BACK!

Bra

Flott hotell til en god pris. God frokost. Kort avstand til Marble Arch underground Station og lett å komme seg til det meste i London.

Great hotel and staff

Supert hotell. Veldig sentralt 1 min fra Oxford Street. Service både ved innsjekk, bagasjerom og ikke minst i baren er fantastisk. Anbefaler Espresso Martini’en som var en av de beste vi har smakt.

I travelled with my two teenage sons. We chose this hotel because of its great location. We booked an executive room, because we liked the idea of a big room, robes and slippers (for the kids), and free minibar that would replenish daily. The room was spacious and clean. The breakfast in the lounge was also quite good. When we checked in, our robes and slippers weren’t in the room. After asking, we got 2 pairs of slippers (we were 3 guests) and no robes. I politely asked again, and then the staff said it was by request only, and that they only had one rice left. Excuse me? We paid for this service, and you failed to deliver. After asking 5(!) times, we finally got the last pair of slippers, but no more robes. The same with the minibar, which was supposed to be replenished daily. That never happened. We asked for replenishment every day, which kind of was a hassle, because it’s their job, but although I asked, it was replenished only twice during our 6 night stay. As the week went by, I gave up, as the staff made me feel like a burden for asking all the time. We had to purchase our own soft drinks instead, which was annoying as we paid for this with the room. The last day, we asked for an early service in the room, but when we came back for a rest and shower at 18 o’clock, the room still wasn’t serviced. They came when we were going to shower, I asked if they could wait for 20 minutes, but all I got was a «no». I expect service significantly earlier than this time.

Superb! Great hotel and very helpful warm staff

Bra hotel. Mycket god frukost med väldig trevlig personal. Personalen på alla ställen var mycket bra.

Helt suverent! Stort fint rom og gode senger. Gode tykke håndkler. Frokosten hadde godt utvalg og virkelig et pluss med omelett stekt til den enkelte etter ønske. 10 av 10

Staff was great and helpful. The rooms were nicely equipped but could need some more attention and better maintenance.

Bra beliggenhet! Minus med heisen, og vanskelig å komme seg til resepsjonen. Det burde blitt opplyst om andre veier å komme seg til utgangen. Flere andre som klaget på det mens vi var der.

Hotellin sijainti on loistava. Heathrown kentältä helppo päästä metrolla. Ostoskatu alkaa tästä, mutta myös Hyde park vieressä. Hotellissa perhehuone on iso ja huoneen jääkaapissa ilmaista vettä ja limua. Aamupala kattava, munakkaan paistetaan oman toiveen mukaisesti. Kaikin puolin ystävällinen palvelu. Matkalaukun pystyi hyvin jättämään vartioituun säilytykseen ennen ja jälkeen yöpymisen.

Personalen var väldigt bra med rumsservice. Läget var utmärkt nära till Oxford Street och Hyde Park.

Our stay was excellent. They had decorated the room for our birthdays and valentines with chocolate cake and prosecco etc and upgraded us to an apartment. It made our stay very special. Bed was so comfy and the room had amazing amenities. Staff were lovely.

The hotel is really well located, the staff is nice and kind, and the breakfast is very good. Our room (executive room) had a good size and a large enough bed, but the mattress was very worn out, and had some dents. Out of the four elevators, one was out of order the entire time of our stay (5 days) and another one kept stopping and going back up, so for the most part of our stay there were only two working elevators for a hotel of that size and fully booked, which was quite inconvenient. Also, we were woken up before 8am on one of the days by maintenance noise. It only lasted about 30 minutes, but it was enough to ruin our mood for the rest of the day.

Wwlcoming reception, juices and pastries on arrival, accomodated a bed swap from double to 2 singles mid-stay, Costa available, a shop, and a nice seating area, plush hotel with a wonderfully quite room. Fantastic!

We had the most amazing valentines stay! The staff are so accommodating, the room is so nice and the location perfect. The breakfast buffet was also so good! Definitely worth it :)

Staff giving wrong information.