โรงแรม เดอะ มาร์เบิล อาร์ช, บาย ธิสเทิล

Excellent concierge—Paul was the best. Went above and beyond!!!!

The upgraded room was lovely, bathroom was clean and everything worked, room was spacious and clean. Shower screen did leak but nothing major. Staff were friendly and lots of food and drink options. Great location

The staff was very rude, and short tempered with an attitude when asked for anything. The room layout is not like the photos displayed on the page when booked. The house keeping service was not the best, the rooms were not cleaned properly and utensils and mugs were just rinsed not washed properly with soap as we can see remaining of the grease on the utensils & mugs after the room was cleaned and they were not placed back in their place rather left on the kitchenette sink for us to place back. Towels used and clearly dirty by the kitchen we’re not replaced but rather folded back as if they were new. The toilet was broken and it took maintenance 4 times to fix it throughout our stay. When complained several times they were defensive and making excuses for their staffs actions rather than fixing the issue or apologizing. This was our second time to stay at the hotel, first time at the beginning of the year and it was a good experience so we brought our whole family to stay again, not sure what happened to the kids quality and service! Would not recommend nor would we stay there again!

Syns det var et fint hotell med utrolig god seng. Lokasjon var årsaken til at vi valgte det - og det innfridde!

Läget var superbra. Fina rum och fräscht badrum

Mekanın yeri harika. Kahvaltı için o parayı ödemenize gerek yok, dışarda daha sakin bir yerde daha lezzetli ürünler bulabilirsiniz.

Staff is friendly and accommodating

The hotel was in a perfect location. Great good at their restaurant and plenty of room to host a group of friends. The pricey breakfast buffet was just average

Great location. Very bad bed, pillow, worst mattress Never again

Dålig service vid frukost. Annars bra och väldigt centralt

Sauberes Zimmer, bequeme Betten, freundliches Personal bei Check-in und Frühstück. Die Lage ist einfach top

Nice

Tive uma excelente experiência no hotel. Todos os funcionários foram simpáticos e atenciosos. O café da manhã é muito bom, com várias opções. O restaurante também tem boas opções de jantar. Ficaria de novo no hotel.

Great place to stay

Great stay at this hotel. Staff super friendly and helpful. Hotel itself was very clean and tidy.

Meget venligt og opmærksomt personale - f.eks. var der ikke mere Nutalla ved morgenmaden… men tjeneren kunne m med Nutella af sig selv.

Nice big room comfortable beds bathroom with shower and bath excellent breakfast

Stayed for 3 nights. Best hotel I ever stayed in London.

The

Clean comfy room in a perfect area!