Town Inn Suites Hotel

the unit i stayed at the 10th floor is extremely cold in the room. when I checked in, I was surprised to see staff already in my unit changing the heater, they are very nice. however, the whole unit still feels cold. furthermore, I have booked the exact same room type for all my stays in this hotel but the staff on the 28th of December claimed that the room that I booked for the 29th is a lower tier without kitchen. He then proceeded to claim that he will upgrade for me to the room with kitchen for free for the 29th. This is ridiculous. I have attached my reservation pictures showing it is exactly the same.

the room is beautiful, clean and very comfortable, however the heater doesn't cover the entire unit, the room is very cold. the staff on the 21st dec night is quite unfriendly. when i asked for more toiletries, he showed his dissatisfaction and unhappiness that he has to get items for me.

The syaff is incredible. But hallways run down, bed is awful, no room temperature control, uncomfortable white lighting. Requires more attention for cleaning, saw some other peoples hair in the bathroom.

Parking was inconvenient

Great apartment style hotel. Huge, spacious and comfortable suites with complete kitchens. Comfortable beds too.

Room was great , bed was not . Way too stiff and springy . Had a very poor nights sleep unfortunately. Only complaint but it is the most important part of a hotel stay

It was overall a decent stay for the price. Good location, etc. The first night, I was put in a room that had a lot of noise above. The lovely lady at the front desk switched my rooms the next day. I made the front desk clear on my second night that my teenager had a few friends coming over. I told two different workers. At 7 PM, two of her friends were questioned while coming in about where they were going and how long they were staying. Which is fine, I understand Security. But then at 8 PM they called me to tell me They are reminding me that guest can stay no longer than 11 PM. I found that it was pretty overkill, considering I went out of my way to let them know twice. The room overall was great, but the sink in the bathroom was leaking, and when I asked them if the place ever had cockroaches, they said no, But I saw cockroach gel in all of the cupboards. You can tell it’s an older building, and there is no disclosure that the balconies are all going to be locked until you question them. Three different times I had to go down and get my card reactivated, they kept cancelling my cards. I will say that there was one lady there, she was on Night Shift once and then on morning shift, she was absolutely amazing. I would probably go back and stay there again, but they just need to have more disclosure with some of their policies. I was also told that it was never an apartment building, but then a tenant who has lived there for over four years, started chatting with me.

Staff was lovely and helpful.

Clean, great staff, and very spacious. Would go there again in a heart beat if we’re ever needing a place to stay in downtown Toronto

Clean; courteous staff. It was close to many amenities.

We enjoyed our stay. Comfortable beds, clean room, good service and great location for our needs.

Clean room, attentive desk staff, hotel parking cost $40 per night.

Room was spotless. Added cost of parking is a negative.

Room was spotless and spacious. Location was perfect for us. Staff were friendly.

Was a great stay no complaints at all.

Comfortable bed, spotlessly clean, friendly staff.

It was very spacious and clean!

The room was very clean comfortable bed Love having a full kitchen n the location was great Staff were courteous

Clean, easy to find. Staff were great. Parking is expensive and balconies are permanently locked. Which were the only downfalls

Was nice to be upgraded to two bed suite but bed were very uncomfortable and shower is small.