Town Inn Suites Hotel

the unit i stayed at the 10th floor is extremely cold in the room. when I checked in, I was surprised to see staff already in my unit changing the heater, they are very nice. however, the whole unit still feels cold. furthermore, I have booked the exact same room type for all my stays in this hotel but the staff on the 28th of December claimed that the room that I booked for the 29th is a lower tier without kitchen. He then proceeded to claim that he will upgrade for me to the room with kitchen for free for the 29th. This is ridiculous. I have attached my reservation pictures showing it is exactly the same.

the room is beautiful, clean and very comfortable, however the heater doesn't cover the entire unit, the room is very cold. the staff on the 21st dec night is quite unfriendly. when i asked for more toiletries, he showed his dissatisfaction and unhappiness that he has to get items for me.

Our home away from home. Great location, secure parking, all the amenities from home. My favourite place to stay in Toronto

Clean room, nice open space

Really liked the upgraded suite

Very convenient location. Walking distance to restaurants and bars. Friendly staff.

clean, spacious room

Great rooms, used to be a condo im assuming so it feels more like a one bedroom apartment than a hotel which is great.

Quick and easy check in with friendly knowledgeable staff. This was my 5th stay here and highly recommend

숙소의 위치나 숙소는 마음에 듭니다. 대부분 마음에 드는데 한가지 청소상태가 좀 아쉽습니다.

Very comfy

Poor room

Very clean and comfortable

It's an older property that has been updated. The room was beautiful, but there were details that revealed the age, such as the inaccessible balcony and the cruddy showerhead. The kitchen area was sparkling, stocked with dishes, pots pans and cuttlery/utensils. There were even a couple trays of ice ready in the drawer of the freezer. Coffee station on the counter was fully stocked with pods and ready to go. The bathroom was stocked with the usual ammenities and more than enough fresh linens. The shower was the only let down. I assumed there would have been a tub when making the reservation. Not a big deal. The shower head was visibly worn, fixed to the wall and very little pressure. It was a challenge to get the shampoo out of my hair. The front desk staff at checkin and check-out werre very pleasant and very efficient. I ran into the houskeeping staff in the morning as I was leaving, the too were very friendly aqnd polite. The bed was comfortable. Airconditioner/heater worked very well and kept the room comfortable. I was on the 4th floor, so the view was nothing exceptional or even noteworthy. My room faced south, sothe sun was right there in the morning when I lifted the blinds. Wifi password was provided with the keys. Very fast connection. I had no issues connecting and was able to use my computer with no issues. Overall, I would say this was a great property, and will stay here again. It was very clean, friendly staff, great room.

The room was basic clean The floors could be cleaned better the corners and edges filled with sand and dirt. Baseboards covered in dust. BEDS- are dead!! We had to turn our mattresses as when we sat in our bed it sank right down, both beds and we had the suit room!

The staff were very helpful. The rooms are not new and some of the cabinets are not hung straight. Some of the flooring was cracked near the walls which made sweeping the floors difficult. The beds were clean and comfortable. The kitchenette was fairly well stocked, however there were no kitchen/cooking utensils.

Internet didn’t work. No pool as advertised. No restaurant as advertised. Lots of peeling wallpaper and mold. Needs major updates.

Lovely spacious suite. Comfortable beds. Will stay again.

Internet was decent, standard TV, my kids wanted to watch Netflix, that was the only downside of our stay. Everything else was really good.

The Internet was fast, pet friendly, yes but there wasn’t a lot of room for a pet and the room was very clean. Staff was friendly and helpful.