Macdonald Botley Park Hotel & Spa

The room was spacious and clean.The hotel in general needs an update. At the restaurant only 3 white wines available , at the bar ran out of rum ….,, Needs more staff in general , and they need training in the restaurant , had to ask for wine glasses to drink our wine out of .

Everything

Very poor hotel, beverage and food selection awful, cold hotel in reception areas and very poor ambiance and decor!

Great service and really like the little things they did for the kids i.e activity books and the hot chocolate in the room.

Room very good, clean

I managed to snag a suite with plenty of space although a fridge would have been good. I used the onsite gym which was quite big and pretty well equipped for my needs. A soothing shower later allowed me to be pretty relaxed for the rest of the evening and get a decent night's sleep. Breakfast was a real treat with quality food used and lots of options there. The hotel was very clean and well decorated although some of the corridor carpets could be replaced. There was good parking near the hotel entrance. Very good value for money.

I have no issues with Hotel as it is pleasant and as expected for the price. Spa was not used because there was staf sickness and the spa staff sat in the staff room most of the day... Anyway my review is not about the hotel or spa but is about two staff in particular. Chantelle - upon arriving and checking in I had some questions and not only did she answer them excellently but she also did it in a way that felt personal to me. Like, I mattered. Like my experience and mindset, mattered. I have been to many hotels and stayed all over the world but she made me feel important to her in the sense of her responsibilities in her jobrole to make sure I was looked after and felt welcomed. She went above and beyond. Thank you. Tye - working on his own during the night shift he was able to help me with some trivial issues and actually was a pleasure to speak to. Very respectful and clearly experienced in hospitality. Credit where credit is due. people are so quick to complain but not to reward with praise. I know it is only text on a screen but Tye made me feel like a human that was seen and heard. Not just another guest of the hotel. Thank you for the conversation and information despite it being very late Tye. To the owners of the hotel, staff like these two people are a credit to your venue. There was another lady that was very kind. Her name was Priscilla and is a new member to the catering team if I am correct. Very lovely & passionate about making sure things are the best!

Lovely welcome from reception staff Nice clean room in a quiet part of the hotel Plenty of free parking Nothing to complain about Excellent stay

Very comfy bed, cozy and spacious room. The price is also competitive compared to other hotels. 20min drive Winchester and Southampton

I'm a repeat guest here and always find the staff super friendly and helpful

Staff were friendly, welcoming and professional

Staff are very friendly. Rooms clean and comfortable beds. Perfectly.

The room was spacious and comfortable

Bedroom carpet stained, water running cold mid shower. Poor flush on toilet. Poor selection for “hot” food at breakfast, many items cold.

Plenty of free car parking, free use of the Spa and very friendly staff.

Excellent

Room was nice and spacious. We booked a standards king room for 2 nights and had a mini fridge which was a nice addition. Air con was a bit confusing to use and it was a shame there were no plugs to charge our electrical items near the bed at all. The only outlets were near the desk and lamp on the other side of the room and this does impact the stay when you need to use your phone etc. more plugs around the rooms would help so much.

Room was nice..bed was large

One of the best hotels I’ve stayed at for a week’s business trip.

The staff are absolutely outstanding especially the reception and bar/restaurant staff. My room was extremely clean and comfortable