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Our dinner was ruin, when the staff member was looking after his own race but did not serve us our drink, as we waited for the cool drink after walking in a 40 degrees hot day. But the indian doesn't have a clue of common sense or Australia way of life. They hired cheap people so the service will be cheap

Clean room, good location, close to train station and reasonably quiet.Nice breakfast in the restaurant.

The room was very unclean , old and neglected . There was rust and mould shadows in the shower and the carpets were unclean. No housekeeping and lack of staff across the entire hotel . We were waiting for breakfast and waited twenty minutes for a staff member to be in sight in the restaurant and reception desk . There were others waiting and ringing the phone numbers with no answer . Lifts were dirty , glass in lifts looked filfthy. The pool area was unclean and the pool was not clean either . Would never stay here again .

Excellent facilities

Have stayed at the Mantra Parramatta multiple times over the last few years. Its our first choice of place to stay when travelling to Sydney. Close to public transport, only a short train ride to Central station & the price is much better value than anywhere in the CBD. It's a place where every single staff member I've interacted with have been fantastically helpful & pleasant. Some rooms show some age but are clean, comfortable & have everything you need. This is the place I tell anyone who asks to stay at, we'll definitely be back!

Firstly i previously called to ask the height for the parking. Was told 2.5mtrs. Get there sign says 2.7mtrs. Our vehicle id 2.3 metres. Why then did we hit one of those heightswinging bars? Also the breakfast said fried eggs on the sign but it was scrambled eggs that were barely warm and the bacon was stone cold. Also it never stated in the advertisement that the shower was over the bath and that makes it hard for someone with limited mobility. The bed was quite hard and the pillows were worse. Definatly would not stay here again. 2.5mtrs.

The staff were lovely, the room was clean. Excellent position, close to Westfield and the Train station. we arrived we found that the aircon didnt work. It was a hot day so that was quite disappointing and i feel we should probably have received a discount. They did supply us with 2 fans though thankfully.

Clean room, friendly staff, would stay again!

Location was great. Easy walk to station and Westfield shopping centre

Easy checkin. Alround just awesome. Staff was lovely

Everything was adequate but I felt staff could have been more friendly and room wasn’t serviced which would have been nice.

Friendly staff

Close to Westfield and train station. However customer service was extremely poor, lucky to be acknowledged and could not even bring uber delivery up and just left sitting on chair for over an hour.

Room was fine.

Loved our stay. Needs little refreshment of the property. AC didn’t work in my son’s room I told the reception but nothing happened.

Food was okay but upon arrival we got a call from the hotel tried to call the reception back. No one answered when we arrived. Someone was just out the back but no one answered the phone which was very frustrating. Pillows were okay but very stiff to sleep on.

No room service available. No info regarding no room service.

Not a nice overnight stay hotel is very rundown dirty carpet dirty walls in hallways room not in good condition for the price that was paid definitely not worth it.

Veryto close to rail station and easy access to Plympic Park for concerts

Air con wasn't great, channel.10 not working in bedroom. Panel on lift confusing, pool cold. Kitchen great had everything needed. Great view