Quality Hotel Fallsview Cascade

The curtains were Aweful had to use two paper clips to hold them close. The room smelt musty. The parking was terrible.

The room was presentable, shower nice and hot.

This was my second stay this month.... my room on the bottum floor outside was awful. But ny second room 502 was amazing

Very clear and wide. Wonderful view. Veriy nice and polite staff 👍

Clean room breakfast ok

The walls are extremely thin, and the overall condition of the property is poor. The room was not clean, and there are no visible security cameras. Staff were dismissive and appeared unconcerned about guest comfort. When I complained about loud drilling noises coming from the neighboring room, staff accused me of being dishonest and made inappropriate comments, suggesting it was “someone’s toothbrush.” We were initially offered a room upgrade; however, when we went to the front desk to exchange our keys, staff abruptly withdrew the offer, stating we had been in the room for nearly an hour. During that time, I was on hold with Expedia, as that is where the booking was made, attempting to resolve the issue. I offered to provide proof, but staff continued to be insulting rather than helpful. Noise disturbances were constant — we could clearly hear neighboring guests and heavy stomping from the room above. Due to the lack of professionalism, cleanliness, and noise control, I would not recommend this hotel and will not be returning.

BE CAREFUL BOOKING HERE! The real price is NOT shown/advertised upfront when booking — there was undisclosed charges ‘marketing fee’ and ‘resort fees’ per night charged on credit-card after checkout. ok location/parking/breakfast

yes

The breafast provider lady was very good. The rooms were terribale. Spiders in the room and bathrooms. They gave us rooms outside the hotel building. Light was switch off in the middle of the night. Over all experience was horrible. We shortened our stay and check out.

The staff at check-in were friendly and knowledgeable. Offered meal suggestions for my picky kid and even a coupon for the restaurant. They gave us a room really close to the pool as well.

Room

Food was fresh the room was sufficient but there are way nicer rooms on the otherside of the hotel staff awesome as usual

Great place to stay

The staff were very nice, but the property and our room were more run down and tired than I expected. It obviously needs some work. I purposely booked this hotel because of price, included parking, and included breakfast. Breakfast was not very good. The eggs had way too much butter in them and there was no bacon. One employee was doing everything and every table was full. She clearly needed help.

Staff was great. Breakfast was good. Watch out for hidden resort and marketing fees added at check out

Standard Motel Room, needs updating.

One star motel. The view was good, but the "hotel" and the facilities are in very poor condition. No maintenance has been done. Breakfast is poor and served from disposable containers. There were additional charges on the bill, Resort fee and marketing fee.

We did not stay room and staff and amenities not up to standard at all

Very good location

It was noisy and the soundproofing was terrible. It wasn't a hotel, it was more like a motel.