โรงแรม เดอะ เซเลสทีน กินซ่า

Great convenient location close to shipping, restaurants and the metro. Hotel staff were excellent and friendly. Would stay again.

The bar/restaurant was lacking. A Japanese offer on menu would have been nice as well as better hours. The view is stunning but the service was very lacking. The hotel’s reception and staff on site at welcome were wonderful!!! So kind and helpful and we loved our room and view! They also stored our baggage securely as we had a few hours to kill between check out and our flight.

Localização excelente, staff educadíssimo e atencioso.

Excellent service and location. We went for a drink at the bar and it was a little warm. Minor complaint since the view was great and the staff warm and inviting.

とても良い

部屋の広さの割に値段が高くコスパがあまり良くない

O hotel é muito bem localizado , próximo a estação de metrô, muito bem cuidado, equipe atenciosa, quarto impecavelmente limpo, ótima roupa de cama, peca apenas no café da manhã.

ありがとうございます😊 とてもゆっくり出来ました 朝食も美味しいですね😁

Very helpful staff clean property

Hotel que cumple, las habitaciones muy pequeñas con un olor chistoso y tuvimos problemas para acceder a compartir pantalla en la televisión del cuarto un dia. Cerca de la estacion shimbashi pero si encuentran otro hotel sin tema de olor recomendaria buscar otro aqui cerca

Lovely staff, room, perfect location in Ginza, and appreciated the self-care products!

Lage des Hotels ist einfach perfekt, 300 m von Shimbashi Station entfernt mit allen wichtigen weiteren Verbindungen in Tokyo. In direkter Hotel Umgebung sind sehr viele unterschiedliche Restaurants, für Jedem etwas. Auch sehr gute Einkaufsmöglichkeiten. Wir waren 7 Nächte im Hotel und haben dort schöne Zeit verbracht. Zimmer hell, komfortabel, sauber, bequeme Betten. Zum Frühstück hervorragende Essen Qualität,ästhetisch und sauber mit sehr aufmerksamen, freundlichen Personal. Die Betreuung von Servicepersonal war persönlich. Besonders Frau Natsuko, die beim ersten Frühstück im Restaurant unsere Muttersprache (Polnisch) erkannt hat und an allen folgenden Tagen bekamen wir von Ihr Begrüssungskärtchen in unserer Muttersprache geschrieben. Das war sehr nett. Wir waren auch über die Aufmerksamkeit der Rezeption beeindruckt. Wenn wir von Fuji Besteigung zurück ins Hotel gekommen sind, hat die Frau von Rezeption sofort unsere Müdigkeit bemerkt und uns kalte Knieumschläge vorgeschlagen. Wir waren richtig berührt, dass sie so auf unsere Erschöpfung reagiert hat, wirklich einmalig.

出張で宿泊しました。 部屋はとても洗練されていて良かったです。 夏の催し物として、入り口でラムネをいただき、懐かしくいただきました。

Staff was very polite! Great location for walking and easy access to train station

部屋は広くて快適でした。サービスも良かったです。

場所柄だと思いますが夜中や未明に通りから人の話し声などが聞こえ気になりました。 それ以外は、ホテルに備え付けの無料の飲料水（アルミボトル）が二本しかなくて足りないのですがフロントに連絡したらすぐに部屋まで届けてくれましたのでサービスは良いと思いました

場所が少しわかりにくかった。新橋駅､有楽町駅の中間くらいで、少し不便でした。

Very good and friendly staff

新橋駅から近く、周囲に飲食店も沢山あり、立地が良い。 スタッフの方々がとても丁寧で素晴らしい対応をされています。 イベントとしてラムネジュース、ゼリーをいただき嬉しかったです。

Pros Very convenient. About a 3-minute walk to Shimbashi Station (though it’s a bit farther to Ginza Station). Bathroom amenities, except the towels, are comparable to a 5-star hotel. They provide Byredo soaps and lotion. Cons Condition of the property: While reasonably clean for its age, the hotel shows visible wear. We noticed stains on the walls and carpet, along with some debris in less visible corners. The property is due for renovation. Room experience: We stayed 4 nights. On the first night, my skin felt itchy, which I thought might be allergies. By the third night, my husband had bites as well. We informed the front desk and requested a full bed sheet change. The staff seemed genuinely concerned, and we didn’t notice any bites the following night. However, housekeeping service afterward felt less thorough compared to the earlier days, perhaps just a coincidence, but it stood out. Surrounding area: Although marketed as Ginza, the hotel is located on the outer edge. The street leading to the property wasn’t as polished as central Ginza, and there was often a sewage-like odor near the corner by the entrance, which made arrivals a bit unpleasant. Additional Note: No gym on site. This was our oversight, as we assumed a 4.5-star hotel would have one. Mentioning here in case gym access is important for other travelers.