Pullman Quay Grand Sydney Harbour

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Great room, we had a one bedroom. Very spacious and kitchen well appointed if you wanted to self cater. Check in was a hour late but they gave us vouchers for a drink whilst we waited. Overall facilities of the hotel very average for a hotel at this level. Breakfast was beyond basic - just a choice of a main dish (eg eggs Benedict) with one side and one drink. Very disappointing to stay at such a high class hotel and not enjoy a proper buffet or more interesting choices. Took away from the overall stay.

Good room and very tidy

Room was very nice with great view.

A few things not ideal when paying 5 star prices- An option to “go green” which is simply a way for them to get out of housekeeping, if they were serious about offering to “go green” to reduce housekeeping then this should be an offer when booking and should come with a discount. Not offering seperate soap, shampoo and conditioner but instead offering Shampoo, conditioner and shower gel from refillable containers feels like a 3 star offering not an offering from a hotel charging 5 star prices. And only having a rain shower with no seperate hand held washing device is far from suitable for women who don’t wish to wet their hair and children who cannot reach. Last but not least overcharging by several thousand dollars, yes a simple error but still one that should have never occured.

Hotel was absolutely beautiful, amazing views, modern, clean, friendly staff and so conveniently located in the heart of circular quay. Worth every cent and I would stay again

It was great having a full apartment and washer dryer after the journey from the US. And the location is the hotel is central to all activities Staff attentive to your needs. What more could you ask for?

Great location and harbor view.Breakfast was excellent. Checking and checkout was easy and fast. Will stay again definitely.

This is a lovely hotel in a great location to ferries, restaurants and other attractions. I would put it up against any high end hotel

Room clean and really nice but air conditioner was not working. Was promised a portable cooler but that never happened. Ended up very hot and stuffy. Considering what we paid that was a bit disappointing. Staff nice breakfast great.

Fantastic location very near the Opera House, the ferries, the Rocks, etc. Spacious room with a kitchenette and beautiful balcony overlooking the Harbor Bridge. Breakfast was excellent. And the staff at reception and the restaurant were very friendly.

For the price this hotel underwhelms in every way. In room phone not working and was unable to order in-room dining at 8pm after a long day of travelling. Had to go to the reception desk and give my order in person. One item was completely forgotten. Bathroom needs updating, spa bath cracked and stained. Shower door wouldn't close properly causing water to spill outside of the shower. Twice when I stood at the reception desk to make an enquiry I was attended to very slowly despite no other guests being present the staff was scrolling on his phone. When I enquired about the possibility of paying for a late check out I was "yeah not gonna happen" as the hotel was fully booked. Not being able to do a late check out didn't bother me but the way I was told it wasn't possible was unprofessional and rude. Would not stay here again.

All of the above

Quick check in and out. Room was perfect, clean, soft carpet, pillows not too soft not too hard, Circular Quay view fantastic. Washer, dryer, kitchen, added bonus although we didn’t use.

Staff were incredibly welcoming, room very well appointed and surprisingly quiet given the central location

The room was very clean and had wonderful views of the harbour. Our first room had some issues where there was no iron/iron board, the AC was broken and the bathtub was leaking. We had to switch rooms and after that, we had a wonderful stay.

Amazing location overlooking the park and very close to the ferries, cruise dock and opera house. Huge apartment style room.

Very friendly and helpful staff! We travel with out 6 year old. The hotel organised a reliable babysitter when we need one. Our kiddy enjoyed the pool and the spacious room. We have free breakfast, which is of high quality with beautiful Sydney harbour view. Recommend to all families !

Clean, beautiful view, great staff

the room is clean, good design, specially like the location