Hotel Haus am See Self Check-in

Ok

We booked this property for the location, despite it being somewhat between an average hotel and a hostel. Normally that would have been good for us, but circumstances definitely affected our stay. Not just that circumstances existed, but the property provided zero advance notice regarding them (despite sending us at least two messages prior to our arrival, these issues were not mentioned). The first was construction on the train line that affected our ability to get to Obertaun, but more importantly, the lack of train service resulted in the cancellation of the ferry service to get over to Halstatt (the ferry station was close to the hotel). Secondly, there was a half marathon running around the lake the morning of our checkout so all transportation to and from Halstatt and leaving the area was unavailable from mid-morning to mid-afternoon. Had we been advised of this in advance, we probably would have revised our travel to Halstatt to another day. Finally, F&B were limited & expensive — a VERY small coffee was 5 euros. The restaurant next door had much more reasonable prices and very good food, but they did not open until 10:30 Sunday morning. In summary, some basic communication would likely have made this a 5 rating stay, but instead it was disappointing. That being said, we are glad we came to Obertaun and Halstatt — the area is beautiful.

Rude behaviour of staff

good location

Check in not user friendly as had to have internet on to get code number from message on Hotels.com App to open key box. I did not see it until help from another person checking in. No tea/coffee facilities. Used alternative locations . Given that host is only available during breakfast hours (7.30 to 9.30) I Felt host could have notified incoming guests that ferry to Hallstatt was not running. This information could be left in room along with alternative Transport viability - bus/train. There is an Information Centre but quite a walk from hotel. As a solo female guest I felt an information brochure/folder in room is a necessity. Location great, near the train station. I will not book again.

Very friendly host

Recomiendo las habitaciones con vistas al lago, tienen la terracita y son increíbles. La habitacion es como aparece en las fotos, relativamente pequeña pero limpia. El personal estuvo atento a la llegada mediante sus indicaciones por mensajes ya que era autocheck-in.

the mountain view was amazing and checkin was straightforward. would be nice to have an extra pillow though :)

The room is clean. The staff are friendly. Mr. Franz Josef always have a smile to greet us every morning. We skipped breakfast, not an early riser. We usually do brunch or early lunch. We arrived by train. There's ample parking spots if you have a car. We liked the place and will come back with family next time.

The hotel's location and the cleanliness of the rooms were really great. We stayed for one night. Getting to the city center by public transport was quite easy from the hotel, and it's very close to the train station. My only negative feedback is that they charged an extra fee to leave luggage at the hotel. I've never encountered such a practice before. This wasn't even mentioned in the hotel's description.

Wonderful and convenient- best view of Hallstatt. I was there in late Winter it seems like it must be perfect location when visiting in th Summer

バスのドアの鍵が取り去られていたが、それ以外は清潔で良い

Odadan fazla bir şey beklemeyi

we loved our stay! Right on the lake, ideal location to the walking path to the Hallstatt train station. We had a gorgeous view of the mountains, where we were able to watch the sunrise.

Όχι καλό πρωινό.Μικρό δωμάτιο.Πολύ καλή θέα

War toll

An amazing place with the best view. The rooms were super cozy and clean. The breakfast was superb and the staff also 😇

Amazing and a clean room. Even the mattress was super comfortable, had super good sleep. View is out of this world, wake up early morning and you will be awestruck

객실은 청결했고 체크인 정보도 정확했습니다. 2번째 방문인데 위치와 멋진 뷔가 추천할만 합니다

Pros: The hotel's location is truly a dream, offering a magnificent lake view. Also, the rooms were very clean. On a positive note, the gentleman at check-out was very friendly and kind, which we really appreciated. Cons: Furniture & Amenities: The furniture is very old and outdated. In the room, there are only two plastic cups—no kettle, no tea, and no coffee. It’s quite disappointing to have zero facilities for a hot or cold drink. Service: After 3:00 PM, there is no staff available. More importantly, there isn't even a single vending machine to buy water or a soda. Parking: We paid €18 per day for parking directly to the hotel. Whether this goes to the municipality or not, it is an expensive additional cost. Verdict: You pay for the view, but the lack of basic hospitality and the outdated interior make the stay difficult.