The Liner Hotel

Thank you for the recent room upgrade during my stay. However, I wanted to provide feedback regarding the new room, which was located at the back of the property. Unfortunately, the room did not have air conditioning, leaving it uncomfortably hot throughout the night. Additionally, because it faced the back, I could hear every announcement from the nearby train station. Since my original booking was for a room at the front of the property, I did not realize these issues until late at night when it was too late to request a change. I wanted to bring this to your attention so it can be reviewed for future guests.

Our stay was very enjoyable, the receptionwere very helpful with any queries. The only complaint I have is during the happy hour in the bar , it wasnt very relaxing to have a darts match blaring away on the television screens., especially when it seemed to be of little interest to anyone else. Some music would have been preferable but the bar staff showed little interest. Most hotels may have a screen on but usually on mute.

The staff was very friendly and helpful throughout my stay at the hotel. The room was clean and presentable, with no issues throughout my stay.

Rooms far too hot. Fire alarms constantly going off. Staff not about. Waiting for breakfast for 1hr. Not enough tables. Doors locked when trying to get a drink at 4pm.

Nice hotel convenient to Empire theatre and Lime street station. The staff are lovely and friendly. Breakfast was good and the free parking is a bonus. We will definitely stay again

All good staff are really nice will be back again

Great hotel in close walking distance to Lime st train station and the center of Liverpool. Helpful staff, nice hotel bar with happy hour

Very convenient for the train station. Interestingly themed decor.

Lively clean hotel very pleasant staff would highly recommend.

The room was a deluxe description but couldn’t be further from the truth. Rooms don’t have air conditioning so in summer are insufferably hot. I walked in room and straight out again. Hotel agreed to refund but over a week now and despite numerous times contacting them, still no sign of refund. Beware!

This is a great hotel, perfect for visiting the Empire Theatre and right next to the train station. The room was lovely, comfortable bed, the addition of a robe & slippers was great. I've stayed here a couple of times and there is never anything to fault it.

No air conditioning. Room was very warm. Handy car park.

Lovely helpful friendly staff.

Big clean room. Check in & out was smooth and free parking in the car park next door which was a bonus, it is first come first served but always people leaving. No air conditioning in the room and it was boiling, lots of noise with the windows open. Fridge in room is great for keeping things cool but makes the most annoying sound when you are trying to sleep. Excellent TV in room and both kettle & coffee machine which was a bonus.

Excellent reception staff friendly helpful and on the ball. Cascades bar staff not so attentive

We had a lovely friendly welcome nothing was too much trouble ,beautiful room

The check in was easy, the room was immaculate, the mini fridge was stocked with bottled water, cookies and fresh milk which was very much appreciated, the curtains were black out which was lovely, we were on the 5th floor and even with the windows open all night (as sadly it wasn't air conditioned) you couldn't hear any noise which was great! Susan on reception went above and beyond, she was super helpful and really lovely to us and our children :-) sadly our room didn't include breakfast and when we asked it was £15pp which seemed very expensive so unfortunately I can't review the breakfast. The hotel was quite expensive but with the extra touches like a mini fridge with water, cookies and fresh milk, a nespresso machine in the room, large flatscreen tv and complimentary car parking that definitely helped make it more special. I do think the breakfast price needs reviewing, I honestly thought with the price that we had paid, breakfast would be included! We walked 0.3miles and ordered a Full English breakfast with refillable tea/coffee and only paid £8.50pp! Almost half the price and it was delicious. But honestly, other than that it was a lovely hotel, very clean and with such lovely staff, thanks again Susan you really are a lovely lady xx

Nice staff and really nice outside patio bar. Very convenient

Nice property, well maintained. Very convenient as it was right next to Lime Street Railroad station. Unfortunately the room was an oven. With temperatures running in the mid-80's, it was HOT. No A/C, and the window only opens an inch. Not enough fresh air getting in the room. We spent a hot night with a loud fan running. Not a pleasant stay. Lodging in this part of the world needs to get into the 21st century and get some level of temperature control.

It’s proximity to lime Street very handy for our trip. Useful to have the restaurant as I have a temporary mobility problem so couldn’t easily go out of the hotel to eat elsewhere. The only negative was the fridge was not working and the room was very warm although the large fan provided did help. The staff were good especially the lady in charge of the breakfast service.