The Liner Hotel

Receptionist was amazing, but my room wasnt ready for me and i arrived after 3pm, there was no robe in my room. My room was the penthouse but the shower was weak and barely warm. Everything was worn and dated, it needs completely updating. If thats the best room, the rest of the hotel must need serious renovation

Didnt even stay the staff was rude and aggressive, all because we was trying to sort a misunderstanding out with dates and the people i booked with rang to sort it spoke to the woman in reception, she bounced over to us aggressivily and went mad, we didnt get her so, went to the desk to try resolve it and she was still verbally aggressive and wouldnt sort a refund, not bothered about that more bothered my mrs had 2 ne at hospital and we was spoke to like dirt on her shoe

I stayed in this hotel during a recent 2-day break to Liverpool, and I was very impressed by the standard of the property. Upon my arrival I was welcomed by a friendly receptionist who informed me that I'd been upgraded to a deluxe room, which was an unexpected surprise. With this upgrade I was given a voucher entitling me to 200% off food and drink purchased in the hotel throughout my stay. Needless to say that I took advantage of this offer and I'm very glad that I did, as the food and service in both the Seven Seas Brasserie and the Castaway Bar were second to none. It is with this in mind that I rate this hotel a 5/5 property and I will be back.

Very good locatio,for train station,and empire theatre. Easy access to shopping district, and bars and restraunts. Staff very friendly. Well furnished rooms.

Lovely themed hotel with a friendly welcome. Biggest plus is the free city centre parking.

Alway great service and food. We go back time and time again

Clean room

Great location and excellent car parking. Restaurant and bar were great. The room was clean and comfortable.

Very clean and great staff. Mostly quiet location and very convenient as it is a few minutes walk away from the Lime Street train station

Staff were great and rooms very clean

Our room was clean and the staff we dealt with were all welcoming & professional. An overall positive experience.

I booked the penthouse for my daughter for her 40th birthday. She said the staff couldn’t do enough for her and made her feel special. She loved the room, breakfast was amazing and everywhere was so clean. Would highly recommend this hotel.

Spotless room. Good smart TV.

Super bem localizado. Metro e trem ao lado. Comercio e restaurante nas redondezas

Rooms spotless staff great breakfast superb

Checkin was quick, the staff were polite, the cruise ship or liner theme was a novelty, and my daughter was impressed with the fish tank in the lobby. We were off to a good start. We headed up to our room to drop our luggage off. As we were attending a theatre show at the Empire it was a quick in and out. Enough time for my daughter to complain to me that the bed ’smelled funny’. As we were in a rush I didn’t put too much thought into it. We returned to the hotel around 11pm. After taking a shower I pulled back the duvet on the bed closest to the door. Immediately I was hit by a foul smell. It wasn’t obvious what it was at first, but when I pulled back what looked like a clean top sheet, I found the mattress protector and the mattress largely stained with what appeared to be ’still wet’ vomit. The smell was overpowering and made us all want to throw up. I removed the sheets and called the reception. On a positive note, someone came to the room within a few minutes. I can’t remember the chaps name but he was full of apologies (not this it was his fault) and he helped me remove the mattress from the room. He did ask if we wanted to look at moving rooms, but it was close to midnight at this point and my daughter was already in bed in the adjoining room. I pulled the mattress and sheets etc from the unused bed in the adjoining room and into the main room. As you can imagine I was less than impressed with my experience.

Staff lovely as usual. Meal in the restaurant was excellent. Restaurant manager is a gem

Great hotel and central location. Clean rooms and friendly staff.

Good place near Lime Street. Price varies

Room was excellent very clean breakfast was very good staff are very helpful and polite