Hotel staff very kind and friendly, check-in time flexible, easy access to and from the hotel, there is halte bus under pedestrian bridge in front of the hotel, hotel location super strategic across the Surabaya's biggest shopping mall Tunjungan Plaza, room clean and spacious, not cramped, comfy for Muslims to do daily prayers. Nice experience, definitely will rebook when visit Surabaya again! Many thanks to the helpful and kind staff