Hotels near KL BASE GATE B

Location was perfect - Cititel is connected to Mid Valley hence it was convenient for shopping and meals. Hotel is slightly dated but the rooms have been renovated and were clean and comfy.

Nice place to stay for your visit in Kuala Lumpur. The big desk is awesome!

Great service and location, easy to access.

Nice place to stay and very convenient 👍

The room itself was relatively decent and clean, but unfortunately, the customer service experience was quite disappointing. Due to a booking error on my part, I mistakenly reserved two rooms instead of one. While I understand that the hotel may not be obligated to offer a refund or partial cancellation, I reached out proactively to ask for support in resolving the issue. I explained that the duplicate booking represented a significant financial burden for me. However, the hotel staff simply dismissed my request without any genuine effort to assist or provide alternative solutions. In fact, after a brief response of “not possible,” they stopped replying altogether — even when I followed up multiple times. This kind of indifference made me feel like my concerns were seen as a nuisance rather than a guest in need of help. Additionally, I messaged the hotel to ask whether they had a wine opener and if extra towels could be provided. The response I received was simply: “We don’t have a wine opener.” No mention of the towels, no further assistance — just a blunt answer and nothing more. While I understand that not all requests can be accommodated, the lack of effort, empathy, and basic communication was very disappointing. Hospitality is not just about rooms — it’s about how guests are treated. Sadly, this experience left me feeling unwelcome.

In the room have a small cockroach, don't have water heat.