#JamTerbangGaruda: Collaboration between Traveloka and Garuda Indonesia, Presenting Special Benefits and Added Values of Safe Travelling

Jakarta, September 23, 2021 - Traveloka, Southeast Asia’s lifestyle superapp, has forged a collaboration with the national flag carrier Garuda Indonesia, a prominent airline in Indonesia, to present #JamTerbangGaruda program as well as officially introduced Traveloka Garuda Flyers Club, the first loyalty program from Garuda Indonesia with a booking platform. Not only presenting exclusivity to Traveloka and Garuda Indonesia’s customers, the initiative also allows customers to enjoy an end-to-end experience of safe and comfortable trips during the pandemic.

Through #JamTerbangGaruda program which runs from 23 September to 3 October 2021, customers can enjoy discounts for airline fares, airport transfers in their destinations, and airport lounge access at Soekarno-Hatta Airport that is part of cooperation with the airport management. The additional facilities are expected to bolster people’s trust in traveling so that they can give a positive contribution to the recovery of transportation and tourism sectors in the country.

In his welcoming speech, Albert, Co-Founder, Traveloka, said, “During the pandemic, our internal data shows that safety and comfort are two crucial aspects to customers, which become the determining factor for them to travel. From the data, we consistently make innovations and form collaborations with various parties, including Garuda Indonesia to present services that are in line with customers’ needs. The #JamTerbangGaruda program is one of the manifestations of our commitment as a lifestyle superapp to create products, features, and innovations that are relevant to meet the developing needs of customers. It will not only facilitate customers but also create market demands to encourage the national economic recovery especially in the transportation and tourism sectors in Indonesia.”

“As we are both the same entities who are committed to always providing safe and comfortable travel experiences, we certainly are proud to be able to collaborate with a national airline that has strict and consistent health protocol implementations through all of its operations.

Irfan Setiaputra, President Director, Garuda Indonesia, said as a national flag carrier, Garuda Indonesia continues to demonstrate its commitment to giving positive contributions to the efforts of the national economic recovery especially through the air transportation sector.

“For us in Garuda Indonesia, safe, comfortable and trusted flight services are evidence of our commitment. With the shift in the people’s preference in traveling, we believe that safe travel is an important aspect that can restore prospective passengers’ confidence to return to travel. With Traveloka, Garuda Indonesia can present added values to the prospective passengers especially during the new adaption era through various end-to-end exclusive offers in the #JamTerbangGaruda program,” Irfan said.

Irfan continues, “We believe that this initiative with Traveloka can be an important milestone in our commitment to providing positive contributions on the national tourism industry sustainability carried out through strategic collaboration between air transportation service providers and travel ticket booking platforms in presenting safe, comfortable travel experiences that also offer added values to customers.”

“In line with our service philosophy #BecauseYouMater, in which we continue to understand the needs of our customers, we also expect that the collaboration with Traveloka can strengthen Garuda Indonesia’s existence to answer the challenges in the new normal era by continuing on moving in adaptive manner that can meet the demands of users in the new normal era,” Irfan adds.

The launch of #JamTerbangGaruda and Traveloka Garuda Flyers Club programs also coincide with the achievement acquired by Soekarno-Hatta International Airport as the safest airport in Southeast Asia by global institution Safe Travel Barometer. Through this program, passengers of Garuda Indonesia who depart from Soekarno-Hatta International Airport can enjoy the airport lounge facility while waiting for their flights. Meanwhile, passengers who arrive in the largest airport in Indonesia can also use the available airport transfer to drive them to their destinations.

The attractive offers and facilities available during the #JamTerbangGaruda program period include:

In order to give utmost appreciation to local customers of Traveloka and Garuda Indonesia, the collaboration also introduces the Traveloka Garuda Flyers Club loyalty program. This initiative is Garuda Indonesia’s first ever collaboration with a booking platform for customers’ loyalty programs in addition to GarudaMiles. The attractive offers that club-goers can enjoy are:

Members of Traveloka Garuda Flyers Club can also redeem their Traveloka Points for airline ticket purchase, accommodation, Eats and Xperience or exchange their points for various merchants products for their lifestyle needs available on Traveloka app.

“To complete the joint initiative in presenting safe, comfortable traveling experiences that have added values, we are also proud that through this collaboration, Garuda Indonesia and Traveloka can introduce customer loyalty program “Traveloka Garuda Flyers Club” which is the first ever collaboration carried out by Garuda Indonesia with a booking platform - especially Traveloka as a lifestyle superapp in Southeast Asia,” Irfan concludes.

“We believe that collaboration holds a significant role in the COVID-19 pandemic management, to revive the transportation sector that will eventually help the national economic recovery. The collaboration between Traveloka and Garuda Indonesia does not only mean to provide the best service to the public, but also to help the government in strengthening the pandemic mitigation efforts as well as a good health protocol implementation so that Indonesia can soon get out of the pandemic,” Albert concludes.